Although they did not properly receive my order, management and staff did a great job of resolving my issue. The general store manager was extremely cordial and helpful in me resolving my problem at the El camino and Mathilda location. However, starbucks corporate office needs to implement a system that tells the customer and stores where the customers order was sent and they need to resolve programming bugs that are creating issues with orders going properly to stores read more

This Starbucks is popular and pretty spacious. Friendly service with a smile and usually busy with people socializing or working on laptops. Parking can be annoying but depends on when you come. Get your caffeine fix and do your grocery run at trader joes! That's what I did. I do, however miss Borders. read more

Starbucks - Green tea frappucino - Coffee & Tea Near Me - Sunnyvale, California

As spacious and nice it is, they seem to have a lot of transient customers that sleep for hours on end in the chairs (which is totally fine, nobody bothering anybody, super nice guy that does that) odd characters that take up excessive space at the tables and make people awkwardly move from their seats. And then there is everybody that will tell you how they are looking for work and chat you up. Bring headphones and try and sit by yourself if possible. The two stars are for the staff, super friendly, fast and remember your orders. read more

Above average amount of tables which is great if you need to get some work done Standard service and wait times Easy parking read more

Disinterested staff, slow service and dirty restrooms. No reasons to go back, despite their Reserve coffees menu.

I'm not that much a fan of Starbucks in general, but this one was interesting. So, I would have totally given this place 4 stars if we don't take the crowd into consideration. (Minus 1 star because they never called out any of our names. Why bother asking for them? Plus, cold coffee, anyone?) They were giving out samples of their new breakfast bagels/sandwiches and those were yummy. We each had one of each, so that was basically a free breakfast right there. But what really, really bugged me was the crowd. And honestly, it's like this at any Starbucks. There are the territorial studiers, who camp out at a table (often, one studier takes up a whole table) and stays for several hours. Then, there was this family that took an attitude with us because they wanted our table. Um, we were here first? And, yeah, there are three of us, so we will need all three chairs, yeahthanksbye. Then they stuck around for another 10 minutes or so, like vultures, waiting for us to get up. As if we were planning on leaving that quickly! Go away! Sorry. For all the popularity Starbucks has, it might want to invest in a couple more tables at this location. read more

Spacious! Two bathroom stalls. Coffee made just the way I like. Quick service. Lots of seating. Convenient parking. No complaints here. Enjoy some coffee here and relax! You will have a great experience. read more

I went to this Starbucks this morning. I have to say this is probably the nicest Starbucks that I've been too. It's aesthetically appealing and kind of different but the same as other Starbucks. It's fairly big compared to the standard Starbucks and it had plenty of seating. I absolutely loved their huge wall of artwork and the fireplace that was there. Not sure if it was a real fireplace that's actually put to work during the winters, but it's a nice touch to the overall decor. One of the other things that was different about this Starbucks is that there's segregated restroom for boys and girls. In particular, there are actually two stalls in the women's restroom and it was well managed and maintain. :) Good job! I actually don't feel like I'll be getting STDs for one. Ha. Just kidding. It's in a parking lot so parking was fairly easy. I had to take one star off though because they seemed to be messing up on the orders? The girl in front of me had to say her order like 3 times to the cashier and then I had put in my order, but my order never came out until I went up to them and they forgot. No biggie though, he was really nice about it and made the order. The other weird thing is that the outlet under the large long table that a lot of people were using to study at weren't working. It wasn't just mine either, I tried two or three different ones with another customer and we both couldn't get them to work. Not sure what's up with that, but over all not badddddd. read more

I liked the store before they moved. Now it seems there have untrained staff. Some are polite, some are rude. Either case I felt like I had to explain what I wanted every step of the way. Should be simpler. read more

This location is in the Cherry Orchard shopping center, where it is often difficult to find parking. It is often busy and it can be difficult to find a table despite this being large for Starbucks. The service here is good. Vegan Report: I don't drink coffee. Starbucks is my favorite coffee house chain for getting a hot chocolate with soy milk (no whipped cream). read more

I think this is the best Starbucks I've ever been to! High ceilings, free (fast) wifi. Is it even possible these days for any Starbucks to be kept a secret? If so, this might be a slight secret. But the people who do know about this spot definitely grab the seats quickly. The music here is awesome! I didn't even want to put in headphones, and luckily almost everyone around me was working pretty quietly. read more

Starbucks - I loved this art! - Coffee & Tea Near Me - Sunnyvale, California

Not impressed with the baristas. Very rude. I was excited to try this location because it looked cute but I definitely won't be coming back. The service makes or breaks a Starbucks for sure. read more

Christen is amazing! My friend ordered a cold drink but they gave her a wrong one , but christen compensated her a store credit. He demonstrated extraordinary customer service skill. We will definitely come back . read more

Yah know it's not good when you stand there, waiting for someone to take your order, watch the whole staff ignore or walk around you in line and not acknowledge you. Even had enough time to examine the pastures from the client side and pretend you weren't even there. read more

Not too crowded. Baristas make drinks fast and are super friendly! Ordered a chai tea latte and it was on point! :)

The staff here are so friendly & so sweet. They create such a personal experience with the community. celene, short, dark hair chick remembers a lot of names and orders! She is extremely sweet to the customers with such high energy in the morning! (: read more

Love the high ceilings, do not like the difficulties in getting a table here inside or outside. What makes this place a bump up is the unfortunate closure of a couple of stores like Peninsula Beauty and Borders next door. This made the parking situation here a lot easier and I no longer need to fight the Borders, Chipotle and the PF Chang's lunch crowd on a weekday lunch. I usually avoid the morning crowds here as I have seen the line for it...but otherwise, this location is a thumbs up for me. read more

Not much to say here, other than it's Starbucks, and this location serves good drinks like most of the other locations I've been to. I stopped by near closing time, so I didn't have to wait in line. read more

This Starbucks location is always busy, no matter what time of the day you come. It seems to me that there's a lot of people who just loiter there for wifi, or just a place to sit and chat. Although there's a lot of seating both inside and outside the store, seats are still hard to come by. I came here around 9pm on a Sunday night and there was one person working the register, one person making drinks, and 8 people waiting ahead of me for their drink orders. Once the girl at the register was done ringing me up (no one was behind me) she went back to cleaning up and pitter pattering around instead of helping the single barista. Subsequently, I stood there for a good 10 minutes waiting for my drink. Bottom line, this is definitely not a "go-to" Starbucks location but it's conveniently located in Cherry Orchard shopping center where I frequent a lot so I'm sure I'll be back. read more

Oops, only one check in here? I've actually been here quite a few times. A few years ago, I worked at one of the banks nearby and I used this Starbucks to keep me awake all day. The location is pretty awesome--large store with plenty of seating, lots of parking nearby, lots of restaurants/shops to grab some food, and (most awesome) super clean bathrooms! Most recently, I was here on Saturday night at around 9:30pm. I, unfortunately, forgot to get the name of my barista, but he was superb! They had run out of decaf (I needed 2 cups of it) but he quickly suggested the Clover machine (which looks awesome, btw) and was able to take care of us very quickly. What makes me such a raving Starbucks fanatic is that they always go out of their way to provide excellent customer service, and this store is no exception. The two baristas were quick, kind, and efficient--and hurried along even further when we mentioned that we were on our way to the hospital to visit our friend. As Yelp says--its as good as it gets! read more

I've a Starbucks fan but this Cherry Orchard location sucks - the store is always crowded and it's so hard to find a parking spot. And today I had the absolute worst reduced fat fruit scone. It was hard and very unappetizing. I'll take some of the blame for trying it when I knew it was reduced fat. Bottom line: Starbucks good overall, but not a fan of this location. And I'd recommend the reduced fat fruit scone more as a door stopper than something to eat. read more

I agree with the other reviewers to date: this Starbucks is different. The seating is ususually cozy for these places, and better laid out. No "attitude" here either. Parking, though, sucks... very, very badly sucks. Good luck. read more

Best SBUX in Sunnyvale. That's all I'm going to write for my review. I'm not going to write anymore... except to say that they have great barristas here, and I like how big the place is. That's it. Nothing else. ;) read more

The barista this morning was on par. The line was soooooooo long, but she had a good attitude and was knocking out those drink orders. I've been to other Starbucks where the line is ridiculously long, but it moved. At this Starbucks, it was slow. People in line were leaving because it was moving so slow. I was thinking of leaving and going to another one, but it was too early in the morning and I needed caffeine. Yes, the decor is nice and there seemed to be quite a few people on their laptops, reading a book or listening to music. I haven't had any problems with my order being made wrong, but again, is it really hard to make a cappuccino. Decent Starbucks, but I had to ding a star because they seemed to be understaffed/slow during peak hours. read more

This is one of the nicer looking Starbucks I've been to! They have high ceiling and lots of tables. It usually very crowded but all my drinks came out right everytime. I usually get the medium roast coffee black or caramel macchiato with an extra shot! Hot pumpkin spice latte always makes me happy too :3 the only thing is this plaza is PACKED! And parking may be a little inconvenient. :p read more

Starbucks - Good morning with - Coffee & Tea Near Me - Sunnyvale, California

This is a decent Starbucks. It's got a nice dining area with several tables and chairs-- often taken up by people with laptops-- and the outdoor seating situation is not all that bad. The people working there have always been very pleasant and outgoing. I would say the biggest problem is probably one of layout, since the serving area where the drinks end up is about as far from the dining area as you can get, so anyone making the mistake of settling in before they have their drink in hand may be out of the loop. I actually took a star off because of the location itself... parking during crowded times is impossible and when the place is crowded it is just plain crowded to the point of being uncomfortable. This isn't their fault, though, so I gave the star back since whenever I've been there during "off hours" everything is fine. read more

This is a great location! It's really clean, spacious, has plenty of seating (indoors and outside), and it has a fireplace! I was really excited about it. The coffee was some of the best Starbucks coffee I've ever had. It was made to the "T!" The one thing that I did find odd about the place was that the baristas completely seem like they're from Pleasantville. I'm not really that straight-edged, so it was a little odd, but other than that everything was great. I suppose that's why my coffee came out some perfectly. *WiFi hotspot (TMobile) *Oven-warmed food *iTunes WiFi Music Store read more

I use to close to but honestly you got to help customers when they walk up to the register! Stop cleaning and ring! Walk over to the condiment bar and the garbage probably hadn't been changed in hours! It just oozed out! So in closing, clean up your customer service and does anyone do spins anymore???????? read more

Starbucks - This is the garbage at the condiment bar. Really??? - Coffee & Tea Near Me - Sunnyvale, California

Teach these barista something about workflow. They take there sweet time when they ring people up and and make drinks, they walk back and fourth leaving the register about as slow as a senior. I mean have some pride in your work and move and bust your ass! We are all running late somewhere and trying to get to work. read more

Pros: The place is well staffed. They remember your name and your drink. Always real nice and personable. Coffee is well made and fast with no wait. Cons: The place is always full and the internet is horrible here. If you go to Starbucks to study or work and it requires a lot of internet usage I would recommend going somewhere else. read more

This is your standard Starbucks. It was spacious, somewhat clean, and the bathrooms were accessible. The staff was friendly the couple times I went in there. read more

Slowest Starbucks ever. I made a mobile order 5 minutes before I got here and still waited 10 minutes when I arrived. Not how I expect mobile orders to work. Starbucks on poplar I have waited once for about 2 minutes. When I asked where my drink was I was greeted with attitude. Hello I've waited 15 minutes for my drink I think a status isn't much to ask. read more

They made recently few changes inside. it looks nice, and very nice place for readers. Very calm and cozy place. Customer service is good, lot of smiling faces. I would name it as smiley starbucks :) read more

Great customer service! With my consent, the barrista gave my toddler a cup of whip cream for being such a good boy. Workers are always so thoughtful here!! read more

The baristas here are so cheerful & they look so happy! Not only are they so cheerful but this Starbucks's makes the best drinks! I have a Starbucks at least 2 times a day & I go out of my way to come to this location. They are so efficient & knowledgeable about the taste of each drink! Definitely my favorite Starbucks ever!!!! read more

Come here often, the staff is friendly and they do their best to be helpful. The store does not have a drive thru which isn't a problem except the parking can be pretty bad. The store is usually pretty clean all around, tables, restrooms and counters. The cream and sugar station has gotten a bit dirty before but nothing horrendous. Haven't had any order mix ups which is a definite plus for this location. read more

Wow. I've never been in a Starbucks with dumber, ruder employees. The cashier dumped my change in the tip jar without asking, they didn't call my name for my order, when I finally asked, it was wrong, and no one says thanks or even makes eye contact. I could be more understanding if they were busy, but there were only three other customers, all waiting for their orders. read more

WiFi incredibly slow. Don't come here if you need to do any online work. Heading down the street now.

LOVE THIS STARBUCKS., So, Im almost always here at this location since its near work (before, after or during lunch hours) I drop by. I like this place specifically due its size. Compared to many other Starbucks Ive been to, this is rather large, high(ER) ceiling, great vibe. Yes, although large, at times it gets so packed that you may have to go next door to Chipotle, order "Water in a bottle" just so you can use their (Chipotle's) table, GUILT-FREE. In all, I've been here many times, for some reason they also have more desert and sweet selection than other Starbucks. Get the BIRTHDAY CAKE POP. you'll be in heaven for about 7 Seconds until the whole thing is done, and you'll come back to earth. Good for getting some work done! people there are nice, staff are friendly (as it is with all starbucks - FYI did you know coffee effects mood? - compare people working here at 4:30 in the morning [usually all happy with smiles and FULL OF ENERGY] to working at Jack in the Crack., they rather shoot themselves! lol I just went there this morning, and have my coffee on my table taking some of the company hours to put this review on Yelp! read more

While normally I really like this particular Starbucks, the evening manager refused to change the temperature of the store. It was actually colder in the main room, than outside. Seriously, people go there as much for the coffee as the ambiance. Thanks for making an already stressful day, worse. read more