I had a great experience yesterday (Monday) at the Dunkin' on El Camino Real in Sunnyvale! I used the app to order an egg and bacon bagel sandwich (plenty of bacon strips and egg to cover a slightly toasted normally-sized bagel), crispy hashbrowns, a potent iced blended coffee, and they even threw in a free doughnut with the order. I got the glazed. Everything arrived hot, fresh, and tasted excellent. Smooth and quick process using the app to order ahead--no lines at all when I arrived. The staff deserves huge kudos; they were friendly, efficient, and made sure everything was perfect. The facility was spotless and surprisingly quiet around noon, making it a relaxing quick stop instead of the usual rush. Clean, bright and welcoming atmosphere, and great food at a fair price read more

Dunkin' - Front mobile order pickup - Donuts Near Me - Sunnyvale, California

I'm extremely frustrated with this location and their poor customer service. Multiple times I've ordered the same drink through the mobile app, only to arrive and be told they're out of it, yet it's still listed as available to purchase. If you don't have the item, stop selling it on the app. What's worse is the refund process. Instead of simply giving my money back for a drink they couldn't provide, staff made it unnecessarily difficult and acted rude, as if it was my fault they were out of stock. I paid for a product you couldn't deliver.... a refund should be immediate and hassle-free. read more

First time at this location. Seems pretty modern and maybe newly remodeled. Parking is located around the back as they are located on busy el Camino. Service was quick and attentive. They often have promos and this time we can for their $2 any size coffee. Good value but drinks on the sweeter side. Will definitely be back. read more

I stopped by Dunkin' for a quick pick-me-up at 7 am and it did not disappoint. The coffee was so good I tried the cookie butter and it was amazing and exactly what I needed to start my day. I also grabbed a breakfast w, which was soft, fresh, and perfectly sweet. The staff was friendly and efficient. If you want it shorter, more casual, or specific to a certain location or item (like iced coffee or breakfast sandwiches), I can adjust it read more

Dunkin' - Creo - Donuts Near Me - Sunnyvale, California

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We passed by this location and decided to stop by. It looks new so that was an added plus. Inside it's roomy. There's a staff at the counter and there's a screen to order as well. There was plenty of parking. The staff was a bit lackluster for being a little past 1ish, but she was doing her job. They didn't have regular sprinkle donuts available because of 4th of July sprinkle donuts. They had a decent selection, but the glass case wasn't full. We ordered our donuts to go; glazed, chocolate, double chocolate and chocolate with crème inside. The good news was that we were in and out relatively quickly so that was a huge plus. read more

Dunkin' - Outside - Donuts Near Me - Sunnyvale, California

First timer and glad I got to try the iced matcha and bacon, egg and cheese croissant! The matcha tea is not as tart as others! Thank you! Enso forever. 15.00 tumblers! 3.00 refreshers for members. read more

Terrible customer service. We came around 6:40 PM today (Wednesday) asking if the packaged ground coffee was in stock. The young asian, male employee was incredibly dismissive and rude from the start. He didn't care to help at all, and he kept cutting my husband off mid-sentence before he could finish his question. read more

I ALWAYS come here. Morning people are almost always in a bad mood. I have the rewards app, I redeemed a free 950 point latte yesterday and purchased a separate latte, The milk gave my husband and I the worst stomach ache all while at work. Never going back. The ambiance is not it, definitely gonna just stick to Starbucks unfortunately. read more

What a mess. I ordered a curbside mobile order for pick up and waited 10 minutes for no one to come out. Walked inside and there were a lot of orders just sitting there for pickup. Of course, my order was one of them. No designated curbside parking spots so you just have to park near the door to hope they find you. read more

I still enjoy visiting this Dunkin' Donuts location on El Camino Real in Sunnyvale. Grand opening a few years ago was amazing and fun when we heard about Dunkin coming to the area. It's still very cozy and convenient here. Staffs are always experienced and knowledgeable. There's always plenty of spots to sit and chat for the hour. I still don't see any trash bins outside, so toss your trash up near the front pickup counter inside. I came here for the special $14.99 heart shaped tin box filled with donut holes of my choice. Not bad. Note, they don't have all three different tin boxes here, but the Just BCuz box was fine. I will likely collect all three boxes this season. Donuts are still delicious and good looking. Heart shaped big donuts are available. Staffs are helpful and know exactly what you want if you describe it to them. They really helped fill up my tin box with love. I really appreciate it. read more

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Is it true that "everyone runs on Dunkin'?" Apparently everyone does in Sunnyvale because this place was poppin'. Lots of people sitting there. The place is newer and clean. There was no one in line. It had a lot of workers but made us wait for a few minutes in order to be helped. I guess they had a lot of online orders. Btw- you can order at the kiosk. We just prefer to order in person. We used my companion's AMEX $7 reward for his drip coffee. I guess we'll be back next month to redeem his reward. read more

One of the nicer Dunkin locations Ive been in. They have a plenty of seating and the service is excellent.

It lived up to the hype. The selection is great and the drinks are tasty. even if you go later in the day there is still quite a selection. The service was super they do have self help kiosks but are happy to take your order as well. read more

Dunkin' - Donuts Near Me - Sunnyvale, California

Stopped by Dunkin' for the first time in a while. The donuts are fine -- nothing wrong, but compared to other places I've had them, they fall short in flavor and texture. The Bacon & Cheddar Omelet Bites were decent, cooked well and tasty enough, but not something I'd go out of my way for. Service was slower than expected -- had to wait a while for someone to come out and take my order. Overall, convenient enough for a quick stop, but not a place I'd seek out for standout donuts. read more

Parking is usually easy at this location. Store is spacious and mostly clean/organized. Feels like there's always someone seated in the customer seating area doing paper work or something like that (but why not! There's all that space). Service is hit-or-miss, depending on the day/night. The donuts/drinks are consistent though. Easy ordering process and pick up is quick! read more

3.7 stars! The food is as expected and our drinks came out quickly. Our donuts were fresh and amply filled. Not sure what the bad scores are for, but it's a dunkin donuts. It is what I expect from a chain donut store. This place is spacious and clean. read more

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I was just here late this afternoon as I was in the area and had driven past. Finally got the chance to visit this location. Larger than the Milpitas location with more power outlets. It was not packed when I was there. Great service and will return in the future. Negative is asking the employee to use the bathroom. They will tell you the code to get in. read more

Extremely clean and comfortable store with tvs and couches! Today is my very first time here because of the YouTube advertising for the 5 dollar deal ! read more

Dunkin' - I just came in this place today for the very very first time because of the YouTube advertising for the 5 dollar deal ! - Donuts Near Me - Sunnyvale, California

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Giant hair just sitting on my bagel when I open the bag. Lovely. I'd avoid this location. read more

Dunkin' - Hair in bag. - Donuts Near Me - Sunnyvale, California

I ordered my coffee at my old home location in San Diego (oof). The staff here were very kind and made the order without charging me extra. My wife and I come to this location a lot and the morning crew is always on top of it. read more

We had a $2off coupon and decided to try these donuts. The place is new and has a small parking lot. We went around 4pm on a Tuesday and there was no wait. The cases were pretty full of donuts, but the first thing I noticed was that this place was HOT and stuffy. There are floor to ceiling windows in this place and there was no A/C or air flow. We felt bad for the employees. It was so stuffy, we couldn't eat inside. There were 2 people sitting outside to eat on their patio facing El Camino. There was a sign to please limit dining to under 30 min as well. The donuts are small and about $2 each. They tasted a little stale and the powder sugar on my donut had been mostly rubbed off by way the donuts were stacked. There are better options for donuts in the area. Sorry, this place will be a pass for us. read more

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I will not be coming back to this location due to poor customer service. Let me preface this by saying this: I've worked food service, I try to give the workers a lot of grace, and I don't consider myself a sensitive customer. With that said, as a paying customer, I don't think expecting the basic customer service is too much. The 10:5 rule must not be taught here! I've experienced poor customer service at this location a few times but today was the last straw: walking in, there was one customer ahead of me and three employees. The older Asian man was helping the other customer and the two women were working drinks and something else in the back. When the customer in front was done, the man went to work to pack the order-aheads. Mind you, I had been waiting patiently in line and right in front of the donut cases for 2-3 minutes so he saw me. But at no time did he or the other two employees greet or say "we'll be right with you". One of the women looked over twice and saw we were waiting and went back to her task. The man boxed up one order and then went on to the next! Nevermind the paying customers waiting to order, he didn't look up once or even just say "just a sec!". At this point, I had been waiting 5+ minutes and just said forget it and walked out. I took my business to Stan's in Santa Clara. I won't be back here even though I do enjoy their donut hole munchkins. And on a side note, the far left screen has been off for the last few weeks. I believe that screen is what should show the prices of the donuts so it's a mystery until you go to pay. read more

I like Dunkin'. I really do. But there has been a few times that I've tried to order ahead, the order had been accepted, I go to pick up, and the store is closed. Then I have to wait a week to get a refund. Sure, I could get Dunkin' points instead, but why would I want to go back to a place that is completely unreliable? Moral of the story: Order at your own risk. read more

We got their sausage , egg n cheese Croissants along with a side of hash browns delivered through DoorDash. The delivery was quick and without any issues. The packaging did not allow for the food to stay warm and the quality of the meal was not bad, or at least better than BK. Next time we plan to go to the place and eat there itself. To get a better idea of the quality of the food served and the service provided. read more

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The donuts food and drink are what you would expect from a Heat and serve type establishment. The selection is good and everything I've purchased has been of an acceptable quality. I am lowering my rating because of the overall customer service. I've gone to the store twice in the last few months about 15 minutes before closing and they have already locked the doors. I tried to purchase a donut using the mobile app today and when I arrived i I was told the item was out of stock. I asked them to cancel the order and was advised they can't, that I have to do at on the app. The only way I found to do so was by sensing a message to customer service. I did so and received a message that they will get back to me in two days. It shouldn't be this hard to get a donut every once in a while. read more

T-Mobile Tuesday got us $2 gift code so decided to come by and try Dunkin for the first time Food/Taste/Flavor: 3/5 - Heart Shaped (chocolate frosting) with Boston Kreme Donut was filled unevenly with one side overflowing with filling and the other was 90% donut/air with no filling. We also got 5 Munchkins (variety) and the original tasted great but the chocolate was extremely dense and more cake like rather than light and fluffy. Ambience: 5/5 - clean, bright, organized. Seems like typical fast food chain store Service: 3/5 - surprised that we've never been to a Dunkin' and seemed a bit impatient with our questions Value for price: 3/5 - drinks were more expensive than we expected for just a hot coffee so we only got donuts. They were decent but not the best nor cheapest donuts around read more

Dunkin' - Donuts Near Me - Sunnyvale, California

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More expensive coffee than Starbucks?? I ordered small latte and it is more expensive than oat milk lavender latter in Starbucks. I used go to Dunkin' due to affordability even though the coffee bean is not that great. It is much cheaper in east coast and easy to grab it. This location is so expensive and no drive through. I don't know what owner is thinking. read more

Dunkin Donuts are popping up here and there even some with a drive thru. This location does not have a drive thru but assuming it would be a lot more busy if they did. Ordering through the app directly is very easy and you get to accumulate points for some freebies later on. Please, someone fix their mobile system order. Twice, I've ordered through the mobile app 20-30 minutes before my arrival and still had to wait another 15 minutes. Friday mornings, understandable that it's busy but waiting 45 minutes for 6 donuts seems a bit much, no drinks or the other breakfast items, just 6 donuts. Much faster just going there to order. I do appreciate the staff (I didn't catch her name) who noticed I've been waiting for awhile and got my order done right away, thank you!! I used to go to Krispy Kreme's but I like the donuts at Dunkin. Maybe it's just me but I find the donuts at Dunkin less sweeter than KK which tastes so much better than having it *too* sweet. My favorite is Strawberry Frosting with Sprinkles! Friday morning donuts with hot coffee is so satisfying. Overall, I like this location but love/hate their mobile app system. read more

Dunkin' - Holiday Donuts! - Donuts Near Me - Sunnyvale, California

They are a bit disorganized as I placed a mobile order and had half of my order ready on their mobile order pickup trays when I arrived for pickup. I wasn't sure if I was supposed to grab them or wait for my full order so I left them there. Nobody greeted or checked in with me so I stood waiting a few minutes longer. I see someone bringing what looks like it could be the other half of my order, and they look lost because they don't know where my other items are. They leave the half on the top tray without looking at the bottom tray and consolidating. Onto the goods themselves...pass on the apple fritter. DD failed there. Do not pass on the snacking bacon or the munchkin donut holes. Those were both delicious. Cold brew with sweet foam was pretty okay for the $3 app promo price but not sure I would pay full price for it. I like that they're located near my now favorite Korean market so I will frequent when I'm in the area but would rather hit my neighborhood donut shop for the donuts. Maybe I'll try some other ones next visit to update. read more

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I used to come to Dunkin all the time and still try to go at least once a month! I really like Dunkin because their donuts are not as sweet as other places like Krispy Kreme. When I come here, I typically order a dozen, including some glazed, sprinkled, and chocolate. My favorites are the glazed and strawberry sprinkles. The service here has been pretty quick and efficient! I still try to order ahead of time though on the app, which makes the process even easier since all I have to do is go in and pick it up. If you're a donut lover, Dunkin is a great place to try! read more

Dunkin' - Dozen Donuts - Donuts Near Me - Sunnyvale, California

I've never had Dunkin' my whole life and I was definitely missing out! I'm so glad they opened a Sunnyvale location where it's closer to me. I got the iced caramel macchiato and I'm in love! Sooo creamy and delicious. It's one of my favorite things to get and I can't wait to try out other drinks they have! read more

Dunkin' - Iced caramel macchiato and chocolate with sprinkles donut - Donuts Near Me - Sunnyvale, California

Finally a Dunkin donut in Sunnyvale ! I've been waiting for this since I'm getting tired of drinking Starbucks . I love their selection of coffee and how caffeinated it keeps me going compared to Starbucks . Every time I drink this I don't have a crash at all during the day and it keeps my productivity level going. I forgot to take a picture of the other drink . My go to coffee would be the peppermint mocha, caramel, vanilla swirls . I usually go for the lattes or express. Staff was quick and efficient ! I didn't have to wait long for my order. read more

Dunkin' - Iced caramel swirl - Donuts Near Me - Sunnyvale, California

Finally, a Dunkin' nearby -- a nice donut shop that offers a variety of donuts, sandwiches, and coffees. As soon as I found out this morning that the store is open, I drove there at 8am and went gaga over donuts. I downloaded their mobile App and put an order online before I went there. There were deals and offers available in the app as soon soon as you download it. Apple Pay is accepted so it was a smooth process to order and pay. I ordered a dozen of assorted donuts and an Irish Creme Iced Coffee. The only problem I encountered with the app is that I can't customize the donuts when I selected the box of 6 or 12 option. But I tried the app tonight and what I should have done is select 12 individual donuts and the system will automatically adjust the price to a box of 12. When I arrived there my order was ready, but I had to get a few more additional items and so I still went in line to order. There were a couple of people ahead of me and the service was fast enough. One staff handles the donuts and another takes the other orders and payment. Two more staffs were at the back making the sandwiches and coffees. And one staff is in charge of giving out the orders that are ready. They are all friendly and move in a decent fast pace to assist the customers. The place, being new, looks nice and modern. It is spacious and looks promising as a hangout place when society eases restrictions. As of the moment, dining is not yet allowed. Before I drove home, I took a bite of my French Cruller. It has been awhile since I had this. I like the fluffiness of this donut, plus it's not that sweet. The Irish Coffee also tasted good, right amount of coffee and creme. I tried the Chocolate Glazed Donut today, too. I like that it's not that sweet compared to a similar donut flavor from another donut shop. I do wish they put 12 different donuts in my assortment instead of having 3 plain glazed there. I saw in the shop that the other flavors were available that time. I do want to get the most assortment of flavor because it's been years since I had Dunkin''. But now that I discovered what to do when I order through the app, I will be able to choose more flavors next time. Overall, it was worth the early morning trip. Not sure during the other times of the day because I heard the line can get long. But really glad that Dunkin' is here! read more

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Finally! After years of seeing commercials for Dunkin' Donuts, they finally opened one up here in Sunnyvale! Pretty cool looking interior, staff was pretty friendly, ordering was easy. I really dig the decor and I really hope things get better pandemic-wise so that I'm able to chill and enjoy fresh donuts inside the store. Selection for donuts is pretty big for a shop that barely opened. I just HAD to try the Matcha topped donut cause I really love Matcha flavored anything. Can't wait to try the breakfast menu tomorrow morning when I swing by! read more

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I want to love this place but it's just not there yet. There's potential though! I visited on a Saturday morning and it was very busy with a line out the door. There was someone at the door acting as a gatekeeper but once you get inside, it's a total free-for-all and people were all up in my space even though there's plenty of room to spread out. I got half a dozen donuts ($8.99), an iced blueberry matcha latte, 2 egg and cheese wake up wraps, and 2 egg/cheese/bacon croissants. The latter two are from the GO2 menu which has some good deals! I got my drink pretty quickly, but then had to wait over 20 minutes for my food items. I saw a few people trying to pick up orders from the app and most of them had to wait anyways, or else their order was incorrect. Disorganization aside, we were happy with our choices! I thought the wraps would be small, but they're about the size of my palm and my toddler devoured both of them. The donuts were great. The interior is cute and I can see myself grabbing breakfast there with my family on future weekends, or picking up some donut holes for play dates. read more

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Eating the bacon egg and cheese bagel reminded me of when I ate them at McDonalds as a kid. It wasn't amazing, but good enough. I got tried their hazelnut latte. It tasted similar to McDonalds watered-down latte. I'm not sure about this location though. There were some weird, mean customers here. I felt bad for the workers. read more

Dunkin' - Bacon egg and cheese bagel with an iced latte - Donuts Near Me - Sunnyvale, California

The donuts are okay probably better if they were actually warm. The app sucks. You can't view your order after you've placed it and you can't cancel it after you've placed it. You also apparently can't pay with a gift card if the total is more than the gift card. I tried to order $11 of food with a $10 gift card and pay the balance with a credit card but it charged the entire amount to my credit card and then wouldn't let me cancel my order. I also couldn't cancel it in store because the store has no control over the app so they told me to call customer service. read more

Dunkin' - Half dozen and iced coffee - Donuts Near Me - Sunnyvale, California

$11 for a coffee drink & two donuts! The cream in the Boston cream has a strong artificial taste which doesn't need to be there since they make the donuts on site and they could use fresh ingredients. read more

Dunkin' - Dunkin Macchiato - Donuts Near Me - Sunnyvale, California

I paid $5.45 for a bagel with cream cheese and this is what they gave me. I didnt see it until i got to work and ate it anyways because i was starving, but seriously? I was the only person in there, it's not like they were slammed and this was a mistake made while in a big rush. Please give people what they pay for! :( read more

Dunkin' - Donuts Near Me - Sunnyvale, California

Decent donuts, slow coffee. I guess next time I need to get the app and order ahead, because that's who gets all the attention.