I have visited this location over the last 5 years and typically have a good experience. however, recently I have seen the quality go down. I started to order light cream in my iced coffee because with regular it was coming almost white. the cups have it listed at 1/4inch for light cream and 1/2inch for regular cream. i brought it up to barista taking order today and she stated they free pour. That is fine, but where is the boundary with that because it's up to interpretation or pour? are they not aiming for any sort of standard measurement? the one taking my order specially said to me today, "if this continues to be a problem, then maybe we are just not the right coffee house for you." this was not appropriate response when I was being calm and simply asking and providing feedback. Turns out, the girl taking the order is the one that always hands out terrible drinks that look like actual cups of milk with splash of coffee. A specific barista is the one to do this so it's a reflection of them and not the coffee house style. Lack of standards or the ability to take feedback at this location. It's crazy to consider that given the cost. read more

Got refreshers and they don't even have the fruits that goes in it. Never coming here again. read more

Starbucks - Refreshers with no fruits - Coffee & Tea Near Me - Volo, Illinois

I visited this Starbucks on June 17 2025, I took the drive through and clearly it was a bad choice. The buresta had a horrible attitude, there was an atmosphere of a funeral. She had her shoulders slumped and kept rolling eyes. I ask for a splash of sweet cream and I couldn't even drink it, it was horrible. read more

Starbucks - Coffee & Tea Near Me - Volo, Illinois

Ever since the remodel the quality of their drinks has completely diminished. I would not come here for coffee.

This is a little Starbucks but everyone is friendly and get drinks right every time. Since the parking lot can be tight and impossible to bring my jetski trailer in easily I have to drop a star. Nothing bad just for anyone going to the chain o lakes it should be a easier loccation to get in and out off. Tip - if you have a trailer park in the home depot parking lot behind the Starbucks . read more

Starbucks - Tiny Starbucks... - Coffee & Tea Near Me - Volo, Illinois

Yuck! ordered a bacon/egg Gouda sandwich , the bacon is completely uncooked . I went back to the same Starbucks to show them and have them replace it and the second one was just as disgusting . This breakfast sandwich looks nothing like the picture on the drive thru screen. Never purchasing food at Starbucks again. read more

Starbucks - Coffee & Tea Near Me - Volo, Illinois

Stopped at Starbucks this morning. Husband's drink is completely wrong. Both of our hot beverages, they just made, are cold. We can't even drink these disaster drinks. Tried to call Starbucks, to say umm... what happened here. The phone is off the hook, all I get, is a busy signal. Obviously they know today isn't their best. I'm editing this review to include a little more... After many attempts to call the Volo Starbucks. I called Starbucks 800 number. I talked with a very delightful woman, she was very helpful. She refunded the cost of our drinks and little additional credit for the inconvenience. Thank you Starbucks. From now on I'll go to a different location. read more

Made an order for pick up and they forgot the Frappuccino and had thrown away the receipt before we even got there, thankfully I had mine. When we finally got it after 5 minutes of waiting after the manager came and asked if we were missing anything because the person in the window didn't check once we finally got it. HOWEVER it was overflowing out of the top with whipped cream and the sides were covered in caramel sauce, they didn't try to clean it or even give us napkins for us to do it. I also got a refresher drink and it wasn't even filled maybe 3/4 of the way like did you get thirsty waiting? Our food that we got was good and right, other than that no. I'll stick to my other location read more

Staff here working the drive-thru are extremely friendly and the wait is never long. Only a 3 star however because I've ordered the same drink 4 times over the last 2.5 weeks and each time my drink tastes different; during my last visit my caramel macchiato didn't even remotely resemble a macchiato. This location needs to work on drink consistency. read more

I want to love this location, I have given multiple opportunities for redemption but they are always out if Cheese Danish..at this point take it off the menu. I have to be taking extreme caution before I leave my house as I live right behind them and call before I go to check if they have items in stock. Whomever is in charge of do doing inventory check should be fired. I get it if it's once, but too many times I can't keep track.. order stock with projection, you know that is a popular item. This is only starbucks location always out of cheese danish read more

We come to this location almost every day and the employees are so rude! No greetings, no thank you.

It's like the first day of summer and I get everyone wants a beverage. But my god, this location prioritizes drive thru over everyone and you can clearly tell. They have 4-5 baristas making coffee non stop for purely drive thru and the lobbys full of people wanting to order or simply waiting on a mobile order like me. I ordered at 11:20 and was there til 11:45 until I eventually said something about my order. Lady was really nice, quickly found the stickers and whipped out the drinks in like 2 mins. But I wonder, if I never said anything, how much longer would I be sitting there waiting on a mobile order while easily 30 + people order and get their food/ drinks. Staff more people/ or delegate the roles when your slammed so everyone is getting taken care of. 1-2 baristas for drive thru, 1 for mobile orders, 1 for in store. If I order again I'll make sure I give at least a half an hour for my 3 drinks to be made before I show up. read more

Starbucks - Double smoked Bacon, Gouda, & Egg Breakfast Sandwich Presentation: 0/10 next time ill ask for a remake just to annoy them a lil bit :) - Coffee & Tea Near Me - Volo, Illinois

I always get quick and friendly service from this location. Never an issue with my service and my drinks are always great. Even through having their mobile ordering system go down and them not receiving my order, they still managed to get everyone's order fixed and prepared. 10/10 would recommend.. read more

It has been 4 days in a row where they have been sold out of everything I wanted. This place needs to get better management at ordering stuff so they dont run out of it. Very disappointed at this starbucks. read more

I running every morning to the Starbucks with my dog to have a coffee. There is no sign you can't come with the dog inside. And today some staff said that you cannot come with the dog to the Starbucks because it is a RESTAURANT so if the dog can't come into your RESTAURANT you should have sign in front of your door "dog's not allowed " read more

Drinks are fine. Staff is friendly but it seems they like to make their own hours of operation. 1 day open till noon then the next till 4:00. Now today just the drive thru is open and the inside is closed. Over 20 cars at the drive thru. Getting really frustrating. Can't wait for the one by Woodmans to open. read more

I went there a few weeks ago and got a venti salted caramel cream cold brew. It was the best thing I've ever had in my life! Matt made it, and WOW. I've had it multiple times from other locations and it tastes nothing like salted caramel. So idk what this location did but wow. It was so good I had to leave a whole review about it thanks Matt! read more

says they close at 9 but if you go at 8:45 you won't get an answer nor be acknowledged I'd much rather go to the lakemoor one. and actually be served. half the time I try to give them another chance they mess up my order. read more

To be honest this is the fastest Starbucks drive through I'm the area! I love the employees here!

Always running out of food...go somewhere else. I go to this Starbucks every Saturday and Sunday morning because it's close to my house. I do not go during the work week because I pass another Starbucks and unlike the Volo Starbucks, they have pastries after 10 am unlike Volo who NEVER has enough food. You would think whom ever does the ordering for this store would realize the demand and order more food. read more

I've come here multiple times to study and each time I've had a great experience. The manager or possibly owner, is always there helping others when it's busy. One time she asked my friend and I if the music was okay because we were studying. I also saw her take feedback from someone else because it was too cold and she happily increased the thermostat. The other staff members I've encountered were all very friendly and nice. I've even heard them praise one another which I think is a testimony to their teamwork. All of my drinks were made in a timely manner and tasted great to me. Overall, I've enjoyed studying here and haven't had any issues thus far. read more

I ordered a Venti Dragon Drink lite ice. At the window they had a Grande. The cashier realized the error and gave the drink to another person. I watched her pour the Grande into a Venti cup. She disappeared and when I got my drink it was half ice. Pretty sure that is not the way they are supposed to correct their mistakes. read more

This store caters more to drive thru customers so the store is not that big but service is still the best. The drive thru customers once in a while will do the pay it forward. read more

Coffee was awesome. Always serve us with a smile! My favorite starbucks! Thanks guys!

My husband always orders a Doppio espresso macchiato, we're from Europe and he says it reminds him of back home. They always make it rite and with a smile. As soon as he pulls up to the drive threw it doesn't matter what time they know it's him as soon as he say hi and they say he's order. Very impressed. Their all very nice nothing bad to say about this location read more

This location is always very slow. The staff screws up my order almost every time. They seem to have an attitude and are not polite and cheerful like other locations. I drive to other locations to avoid this one. read more

Horrible. I showed up at 7:50 on a Monday night, since they are supposed to be open until 9pm. I sat at the ordering screen for 5 minutes with other people behind me, to pull up to the window and see that they posted a sign they are were closing at 8. Mind you, 1. I was there before 8, and 2. They closed an hour earlier than they are supposed to without updating the app. As I was pulling away, I saw about 3 employees in the store as well. This is ridiculous! Probably won't come back to this store again now. read more

Horrible the floor was all wet (it wasnt even raining) and ordered ahead of time and they still got the order wrong and they said we probably got it somewhere else DISUSTING and there was an old lady in the box charging and we played online but they charged wrong but then said they couldn't do anything about it smh GO SOMEWHERE ELSE NEVER COMING BACK read more

This is one of my least favorite in the area, but the most convenient if going before work. 1 out of every 10 lattes I get is almost half foam. I don't like to pay for a $6 Venti and get barely a Tall! I have complained in person also, but I have also had an issue with the warmed breakfast sandwiches here. The last 5 I haven gotten have still been cold in the center. read more

A very friendly staff and a great location! This Starbucks tends to be very dark inside compared to most. The two orange seats by the front windows are the most uncomfortable seats in any Starbucks ANYWHERE! The drive-thru is nice. read more

Although I visit this Starbucks often due to convenience, it is very inconsistent. I order the same drink every time, an unsweetened green tea frappuccino with coconut milk and no whip cream. Sometimes I find the beverage to be made up of mostly water, other times the drink will not be filled all the way or taste like the staff used dairy instead of the coconut milk I requested. If you order mochas or anything of the sort, be aware the hot beverage may come through the window already cool. A friend of mine always orders a nonfat mocha, only here does it taste absolutely bitter and undrinkable. Most of the time, the service is slow so if you are on your way to work you might want to leave even earlier if you plan to make a pit stop at this particular Starbucks. A plus is, the staff is always kind. read more

Way to expensive for coffee. Please be realistic with your prices. But I love your cake pops

Drive thru at this location is always a 10+ minute wait. I've tried to go inside when line is so long outside and it doesn't make a difference. They make great coffee and are friendly. read more

The staff were friendly along with being super nice! It was a long day and I decided to stop by and grab some Starbucks!! I recommend the staff were nice people!! read more

Every morning routine staff is very nice they keep the line moving quickly no drama highly recommended

I went through the drive thru yesterday & ordered a coffee & a food item. Both were very good, but the experience I had was horrible. As I sat in the drive thru waiting for my drink the two girls, I believe one was named Halsey(had lots of tattoos) & another dirty blonde girl, had the audacity to sit there & talk badly about me & give me dirty looks. With being a partner myself at another store these actions left my very shocked. Everyone as a right to their opinion, but atleast have the respect to either one shut the window so i cant hear what you're saying about me, or two have some good store service & wait till i pull away. Very disappointed in these partners & has made me not wanna come to this starbucks again. read more

My lovely girlfriend went to go to Starbucks during her road trip and they didn't have the drink she wanted even tho they have had it in the past. They literally had it the other day. They had the audacity to tell her they will have it tomorrow. But guess what she's not going to be there tomorrow. Soooooooooo they be incompetent and childish. read more

Good location for those in Fox Lake (probably the main reason they are always busy) but average at best when it comes quality and service. If you are looking to customize (ie. nonfat milk, no whip, extra drizzle, etc.) I would suggest going to a different Starbucks or even Dunkin' Donuts as there have been numerous occasions they've messed up my order which gets pretty frustrating when you pay $6+ for a drink. read more

As a diabetic, I find it frustrating that the baristas have no idea how much sugar is in a pumpkin spice latte and the seasonal lattes are not listed in the nutritional info brochures. :/ read more

This has been one of the worst Starbucks I've been to. I went in the drive thru, paid, grabbed my drink and put it in my cup holder so I could drive. After 5 minutes into my drive I decide to take a sip of my coffee. I picked it up and realized my grande felt a lot lighter than average. I opened the lid and realized my coffee was only between half and three quarters of the way full! This is completely unacceptable! If I'm paying $5 for a coffee, I expect to get $5 worth of coffee... this was terrible customer service. How did that batista think it was OK to fill a Grande coffee only 1/2 or 3/4 of the way full? If I didn't have to be somewhere, I would have turned around to go back to that store! Completely unacceptable. I would not return here. read more