Carlos took our order and he was absolutely fabulous--patient, welcoming, and so kind. All of the partners were smiling, and it truly makes a difference when visiting a Starbucks. You can get coffee anywhere, but we choose Starbucks for the vibe and the customer service. Thank you for being such a great beginning to our day, Starbucks West Haven! Shout out to Anthony & Dawn for their kindness as well! read more

THE BEST! Delicious coffee and kind employees! Thank you shoot I need 85 characters....

20mins for a drip coffee while other people with way more complicated drinks ordered after and were served. Honestly I may have ordered from a ghost... except my credit card was charged. read more

Slow slow slow stopped in for coffees for my Employees this morning and I'm not sure why it took 20 Minutes for 4 uncomplicated coffees read more

20 mins for a pink drink, that's all I can say. They lost the order somehow even though I was standing there requesting it. If you need a coffee during a quick break, not the place. read more

I feel for any Starbucks stores that are right off of highways. This being one of them. It means they are always understaffed and overwhelmed. This store does the best they can giving the circumstances. The drinks are fresh. The store is always clean. I love this location. Would highly recommend! read more

Slow, slow, slow. 4 employees more untreated in chatting with each other than servicing the customers. I swear one guy fell asleep in a chair he waited so long. read more

I did a mobile order the Wait was long but the food was great and fresh. Especially the drinks read more

Starbucks - Venti Pink Drink - Coffee & Tea Near Me - West Haven, Connecticut

Why are we playing top 40 hits in a coffee shop? People come here to read and work. Service was fine - it's a Starbucks, I mean, whatever. But cmon. Also - kinda smells like a barn?? Like horses. What's up with that? read more

Coffee in the morning is good but it's doesn't mean after you pay, you have to wait another 15 minutes or more. I been this place for long time ,COVID or NON COVID I never have have problem I go in pay and 5 minutes my order is done, but this visit there's a guy waiting for a long time for his "REGULAR"coffee and how much more my latte (with extra shot) It will take forever, they are more focus on people who order In app than people who come in and pay. This is insane for a coffee, this will be my last visit on STARBUCKS never again, I rather go locals coffee shop and support small business. Nope I'll never recommend this place, if you do come here good luck on "VERY SLOW" service and good day! Cheers read more

They are very slow and they were faster in old place but new place is very very slow, I'm very late to work but great people and workers tho

I love this Starbucks! It's the one closest to me and everyone there is always so friendly. I tend to mobile order more often than not, and the drinks are always made perfectly. It's clean, the staff seem to be friendly with each other which is always nice to see, and it's just a great place overall. Today they made my day by putting this cat sticker on my mobile order. Maybe doesn't seem like the biggest thing but I had a bad morning and this honestly made it so much better! Love this place!! read more

Starbucks - a cup with a sticker of a cat on it - Coffee & Tea Near Me - West Haven, Connecticut

This is the best Starbucks in the area...the morning crew are always super friendly even when it's chaotic. My coffee is always right unlike at Dunkin'....there are locations closer to my job but it's worth the extra time out of my way just to come here before I go to work because of the service. read more

If I could rate no stars I would have. My friends and I mobile ordered two drinks and two bakery items because we were picking them up on the way to school and we were running a little late. I ordered a tall brown sugar shaken espresso with pumpkin cold foam. I paid an extra $1 for cold foam and did not receive it and sadly I didn't say anything because the other drink we ordered was a hot caramel macchiato with almond milk and they accidentally made it cold. It was like 40 degrees this morning and my friend did not want a cold drink so we mentioned to her that it was supposed to be a hot caramel macchiato as indicated on the sticker. We weren't mad, it's an understandable mistake. She rolls her eyes and says she will make another one. Seemed like an odd way for her to react being that it was there mistake. Once she made it she just put the cup down in a mad manner and goes "you have to throw that one out or take it because we can't take it back" we said okay and just took it because we aren't going to through out a perfectly fine drink, seemed like a waste and she showed that she was not happy about it. Did not feel like our satisfaction was priority and it is sad to see because there are a lot of workers at this location that are positive and great at what they do. I guess everyone has bad days‍ read more

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3 people working @ rush hour. Loooong line. Good iced Americano. My order was wrong but they graciously only charged me for a sm when I had asked for a tall. That was cool. Lots of loung space, bar & tables to hangout & do whatev it is we do @ bucks beside drink coffee. Fairly clean restroom. Not the nicest area. read more

Right of 95, perfect to stop at on the way to the shiny new train station. Clean and quick. Typical Starbucks I think. I'll be back. read more

They need more staff at this location that is able to keep up with the heavy load. Mobile orders should not be a 20 min wait especially if you ordered 30 mins prior. This place needs some work. read more

This place is amazing. It's welcoming right when we walk through the door. Evie was assisting us, and they were very respectful and in the Christmas spirit. They were very busy today but all the workers had the drinks and food out quick! Definitely recommend read more

They used to be great but the last few times I went forced me to rate them at 2 stars. I love their app so I always order online because I don't like waiting 35 minutes for a coffee. I ordered a frapp that's on the menu...if its on the menu, all employees should know how to make it. I got there about 6-8 minutes after I ordered. I asked the girl if she had my mobile order and she said ugh sorry, I don't know how to make that - can u look up the recipe? Wtf? Annoyed but I did it - took me all of 2 seconds to Google the recipe and gave it to her. Not for nothing but I'm 98% sure she has her cell phone on her...she could've just as easily looked it up and made the drink. I waited another 10 minutes for my mobile order.... Walked in tonight and the label was stuck to the wall. For real?! And I came after 10 minutes. Waited another 5 minutes for him to make my drink which forced me to write this review. Come on guys get it together. No one will ever be as good as MILFORD!!! read more

Unmotivated staff. Disorganized. Ordered a sandwich. Four people working. None of them thought to actually put my sandwich in the toaster until, five minutes later, I asked if my sandwich was done. The guy working behind the counter said nothing but proceeded to put my sandwich in the toaster. No apologies, no acknowledgement. Sad bunch working there. read more

Waited twenty minutes for a hot cup of coffee with milk. After fifteen minutes I was asked about my order. Waited another five minutes before I said just give me any hot coffee. Coffee sucked. Left it there. Went to McDonalds across the street. Thank God I don't live near this establishment. Will not be going back. read more

Last time I checked, it's not that hard to brew 6 shots of espresso, mix that with 6 pumps of vanilla, shake and serve. So I guess my confusion is where the barista with the "holier than thou" attitude has the nerve to get all pissy as if I'm bothering her to make the drinks in the first place. I know that the doubleshots are a little on the cumbersome side as far as drinks go but umm, it's your job. Also, while I'm on a rant, could you please not just get one but both of them right when I order two of these, that'd be extra helpful. Oh and just a little tip for the barista who thinks she works in *the* best Starbucks in New Haven county, I'm sure corporate would frown on your exposed tattoos, bad attitude, and the fact that you were blaring Ice Cube since the Starbucks station was down. I'm pretty sure they don't get down like that in Woodbridge. read more

One of the best locations I've been to. The manager is on top of inventory and they are never out of anything. With a black card your name is on it - this is the first location who has looked at my card and called me by name!!! What service!!! They also keep pumpkin spice longer for their customers! Awesome! read more

I hadn't been here in about 6 months. On a recent visit, the loud and irritating supervisor thankfully wasn't there, although no idea if that's a permanent change or that I just happened to be in when he wasn't around. Unfortunately, one big change from the past - the place was filthy. The milk and sugar station, the tables, and especially the carpeted seating area (now highly stained) - all just a mess. Meanwhile, the 3 women "working" here were just goofing around behind the counter, with me as the only customer. Just six months ago the prime selling point about this store was its cleanliness and newness. What the hell happened? read more

I go here almost everyday, before I even get to the counter the staff already knows what I'm drinking and have it started. Everyone that works here is very Friendly and always smiling! It's a pleasure to go there! read more

I have spent quite a few long days studying at the Starbucks on Saw Mill Rd. While the food and beverages are typical of any starbucks, I have to stay that the staff are wonderful! Jess (CJ), Mariah, Jeff, and Ed have all been so lovely! They truly provide excellent customer service! read more

I'm being generous by giving this Starbucks three stars. They have a prime location right off 95, which is ideal for customers who are looking for a quick cup of coffee before hitting the road again. The problem, however, is that the staff here is anything but quick. They move at a snail's pace, and it can be incredibly frustrating because their lack of urgency doesn't reflect the customers' necessity of needing to get back to their journeys. Aside from the speed of a glacier, the store is clean and organized, and the coffee you eventually get will be made perfectly. That's what really matters, right? #reallybutnotreally read more

My favorite Starbucks! I love everyone who works here, especially the Wednesday morning crew! I'm always greeted by polite and happy baristas and even when I have to wait they constantly let me know that they see me and they're trying their best. I come to this Starbucks whenever I can! Thanks guys!! read more

Great location right off the highway, lots of space to sit without feeling claustrophobic, lots of light through the windows. Staff is super friendly and the girl we encountered last time rang up each drink separate so we could get the stars. For being an off the highway location, I'd expect them to be a bit less friendly, but not at all the case. I'd highly recommend here since they're super clean as well and then you can jump right on the Post Road without having to actually stop at a Bucks on it. read more

Gave me a venti cup and barely anything in a tall cup because they were out of trenta cups. There's no way it's the same amount. Ridiculous

Great as usual and with New Haven Green nearby makes for an easy early morning restful coffee before the world wakes up! What a view to boot! Historical New Haven has a ton of gorgeous architecture. Enjoy and absorb. read more

Before I dive into details, this is by far the absolute worst Starbucks I have ever been to and here is why: It's Christmas time, and the peppermint mocha latte is one of their highly advertised drinks (and not to mention my favorite). Upon attempting to order it, I'm told they do not have the peppermint syrup to make it. Bummer. So I proceed to order a cinnamon dolce latte. Upon attempting to order that, I'm told they don't have cinnamon. So kudos to the manager for being a shitty one and not making sure that your store is stocked with products that you decide to advertise. Happy Holidays. read more

Shirley was MVP this morning. The crowd was like 20 deep and she kept it cool, calm, professional, and friendly. I was so impressed. The other two people behind the bar were also doing a great job, they seemed like a good team, communicating well and keeping pace with each other. wish I had had more cash to throw in the tip jar, but figured a nice yelp review would have to suffice. thanks for the coffee and breakfast! read more

So disappointed this morning to find this Starbucks not yet open at 5:20. The store posts 5am as its open time. Those of us who catch the 5:34 train from west haven count on you, please hire someone you can count on to be there every day!! I will now go 3 hours without coffee and will blame this Starbucks for today's headache! Went today, once again, not open at 5:30. Supposed to open at 5 - Grrrr read more

Plenty of tables to get work done. Has its own private lot. Conveniently located off of 95. I always stop by here on my drive back to Jersey. Staff is always friendly and there is never a line when I am here. read more

Probably the worst starbucks ive been to. The layout is horrible and the line is always to the door because they only have one or two employees working at the register. Dont go to this starbucks unless you hve 30 minutes to get a coffee read more

I went to this Starbucks location on September 15th, 2017 and was so disappointed to find out that Starbucks had discontinued the Peach syrup. I'm not a coffee drinker and only found that their Peach Green Tea Lemonade to be delicious. There was a wonderful barista with dirty blonde hair and pink glasses who offered to make a drink for me, no charge, to see if this would change my mind about only liking one drink at Starbucks. The drink was very good, Passion Tango Tea with Raspberry Syrup, and I'm thankful that she was willing to let me try this drink. I wish all baristas were willing to be as adaptable as she was. This is someone who should be rewarded for her excellent customer service. read more

Morning fix. Easy on/off 95. They're open early as well. Only knock is the entrance to parking lot is poorly marked. When you combine that with a normally dim lit Starbucks building it's easy to miss the entrance. read more

I've been a loyal Starbucks customer for years but just recently coming to this location every morning. Overall nice staff, but unfortunately the wait on average is 15 minutes. read more

I have been a customer since they opened. It's a Starbucks so you should know what to expect. Lines are long during peak times and the drinks are generally made right. Staff is friendly. read more