If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

The jewelry there is very pretty but I wouldn't use their repair services. I had a 14k and jade…read morebracelet there for 1 month to be reglued. I picked it up today and before I got home, it had fallen off me. Just to be clear, I was driving, not haying a field. They did refund this laughable repair after I called. Additionally, I had a pearl on a ring reglued. They called me 2 weeks ago to be sure if they added more gold to the pin that it was ok with me. Totally. I asked them to provide me with an insurance appraisal additionally and they agreed. When I picked up today (again, after a month) no appraisal. Come to find out, they no longer do appraisals for anything not purchased there. Would have be a great time to tell me that when I asked. One more thing. When you ask for your Barmakian purchased diamond (over $15k 12 years ago) to be cleaned, she puts it in the little jar of cleaner. Just like we have at home. So sad to see what was excellent service diminish to this point. Training and retraining repair people and repair desk help would be useful. We'll be taking our business elsewhere. Very disappointed. Edited to say thanks to Allie for responding but I won't be back. Regarding the cleaning I requested, I was actually seeing if they would do it since when I dropped off my repairs I asked and she literally dropped it in the sanitizer and handed it back to me. I called it polishing this time to make it different from how I asked last time and received the 'sanitization' only. Yes, I understand the polisher is on vacation, but perhaps the desk person should have said something like - "but I can steam clean it for you". But not offered. Generally put off by the service staff and then the failed repair was icing on the cake. If I had lost this very precious bracelet it would have been your fault, but I would be without recourse. Too little too late. Recommend better training for your staff. Maybe less opulent setting and nicer people. This review remains at 1 star.

Very attentive customer service. A clean well lighted space, as well. Staff was super helpful.read more

I purchased lab created diamond studs for $1,000. I wore…read morethem once and the earring post bent. Returned to Jewelry Exchange within one week of purchase They would only offer me a merchandise credit. NO refunds. Since they carry junk, I am uninterested. Don't go. Go to a local reputable jeweler!

I got my wife's engagement ring here way back in 2009 and I'll never forget what Peter said to me -…read moreif she says no, you can always return it. Needless to say she said yes and I'll be coming back here this summer for an upgrade at my 5 year anniversary. The store is small and unassuming but you get an honest vibe and great price. My wife has brought her ring back here twice for polishing and resizing and they do a great job.

I bought my wedding band there almost 51 years ago. I've had a few items repaired and their…read moreworkmanship is amazing. Very kind trustworthy people.

What a positive experience from end to end. I loved being able to handle and inspect the diamonds…read moreand choose my own. I am so happy with the result!

Arnold was great and very helpful! This was my first time buying jewelry and he helped me find the…read moreright piece.

Best jewelry store I've ever dealt with my life. They are so friendly, hands-on, right there owners…read moreare waiting on the customers that's very important to me. Also in the past, they have designed jewelry for very famous and important people such as Madeline Albright. This is a long time family owned business right in the center of Natick at the intersection of Speen Street and route 135. I would not go to any other place for anything that I need in the way of that special gift. When I daughter graduated from high school, they found us a beautiful set of pearls that was perfect for her. And then when she graduated from college. We got her a pearl ring to match it. They are excellent and their taste in jewelry is superb. No matter what you go. there for you will definitely find what you are looking for and it will fit your gift recipient to a T.

I actually have never been there, and I am sure it is lovely. Just saw your store front as they…read moredrove by on the film Knives Out. Looked it up really quick to see which part of town it was. :)

Last year my now fiancé and I were looking into ring shopping outside of Boston. We had no idea…read morewhere to start, and first tried the usual stops inside the Natick Mall. We tried out Euro Design on a whim, thinking a custom ring would be outside out budget, but we had the complete wrong impression of what our experience would be! We were so impressed by our first visit with Isabella and Michael that we ended up making plans to design and purchase my ring within that first visit. I think the highlight of Euro Design is working with Isabella and Michael, the wife and husband duo that own and run the store. Isabella is incredibly equipped for her sales role. In my opinion her priority is that you're getting a ring and stones that are not only exactly what you're looking for, but also the appropriate value. I never felt like she was trying to push a sale or an upcharge -- she even suggested that I opt for a lab diamond with a slightly lower grade than "perfect", as the higher grades can sometimes look too artificial. I really appreciated that input. Not to mention, the dynamic between Michael and Isabella was really endearing, they make such a great team. I get so many compliments on this ring too. I love telling people about where I got it from and the experience I had. I highly recommend working with this store, we will be back in the coming months to design our wedding rings next.

My daughter is turning 21, and my husband and I wanted to get her a very special gift that she…read morewould have forever. We decided upon a classic strand of pearls. I've heard great things about Euro Design, but have never shopped there. Fine jewelry is a rare buy for us, and we've gone to the big name jeweler located on Rte 30 in the past. While they have beautiful jewelry, too, I have felt that they were overpriced due to big overhead for their huge, multi-floored showroom. So, this time, I wanted to go somewhere new. With a big buy like this, I was more than a little nervous. But Isabella and her husband Michael were wonderful. Isabella showed me several different strands of varying colors and sizes and helped me pick a gorgeous one with very white, luminous (not sure that is the correct term?) pearls. Exactly what we wanted. My daughter loved it! We are so pleased with purchase and the shopping experience overall. Isabella and Michael are a 2-person shop. They are kind, very skilled, super helpful, and they offer absolutely stunning and quality pieces. Not just pearls. Gorgeous diamonds and gem stones, earrings, rings, necklaces, bracelets, you name it. So, if you are looking for something very special for you or a loved one, I highly recommend them! (They are right next to Zaftig's in Sherwood Plaza)

They make beautiful custom made jewelery! I was having trouble finding the perfect wedding ring…read moreonline but I was able to work with their designer Scott to have a customized ring made. We worked together to figure out the metal type and stone clarity and quality that gave me the look that I wanted but that was also within my price range. The ring came out even more beautiful than it was in my head! Each time I am in the area I stop in and they clean my ring until it sparkles. I highly recommend them if you are looking for something quality made and more individualized than with the chain stores. Plus you know that you are getting quality goods and expert advice that won't try to oversell you something.

I have had some repair work done here and was exceptionally pleased with the quality. They have a…read morelarge dog(German Shepard?) who usually just sits and doesn't bother anyone. Today, when I went in to pick up some jewelry, there were three large dogs..two approached me and one barked loudly. I told Lisa that I was uncomfortable and she ignored me and didn't call to the dogs. I asked if she could move them and her response was, "Where should I move them to?" It is clearly the owner's right to have the dogs in the store, but I will not return. I don't need to feel threatened and have my concerns disregarded. She simply could have come out from behind the counter and called to the dogs. Instead, I left feeling uncomfortable.

My fiancé and I picked up our engagement ring from here and we LOVE it so much Almaari Jewelers…read moredid a fantastic job making a custom piece using a diamond from my grandma's earing stud and the diamond and gold from my parents' first engagement ring at a reasonable price. In the middle, Mike and I picked out our own stunning lab grown diamond. Sam, the store owner and fantastic jeweler, was very patient and listened intently to all our asks and even found the perfect vine-like setting for us nature-lovers. He even explained diamonds and showed us some behind the scenes work on how to create such a fine piece. Never once did it feel like Sam was trying to sell us something out of our budget. We actually came under budget by a couple grand. He shared his cell phone number with us in case we had any more requests or questions and even sent us photos and videos of the finished product. Sam at Almaari Jewelers made such a beautiful heirloom that I can't stop looking at We are so happy with our experience that we even asked to take a photo with Sam upon receiving our ring! Thank you, Almaari Jewelers! We will definitely be coming back here for our wedding rings.

Sam is an absolute delight to work with. He is warm, friendly, gentle, responsive and honest. He…read moredoes beautiful work in which he takes great pride. I'm grateful to have this jeweler close by.