Based on the great reviews here, I went to Sheldon Jewelers with 2 small repairs. I found him to be…read morerude and condescending, and I left.

I was seeking to have a family heirloom ring resized but another jeweler had told me it was…read moreimpossible. I was worried that I would never be able to wear a ring that meant so much to me. Then I found Sheldon Jewelers and the contrast couldn't be greater. They were cheerful and helpful on the phone. In person, they were friendly and capable. Not only did they confirm they could do the job, they were very thorough in getting the right size and showed they understood the materials (both the silver and the unusual setting). I left feeling confident I'd gone to the right place. I got the ring today - not only was it done sooner than I expected but they did a lovely job for well under what I had budgeted. Ella was kind and helpful. They are both warm and talented - just the perfect place to go for any jewelry needs. I highly recommend them.

If I could rate it 0 stars, I would…read more.... I purchased a Scott Kay bracelet and ring from this jeweler years ago. Scott Kay jewelry is known for its unique black antiquing -- a design element that is embedded into the metal and requires professional, careful handling during cleaning. If not done properly, the antiquing is stripped away, ruining the piece. I've had them clean these pieces in the past without issue -- until now. My wife brought them in recently for their annual cleaning. She made it explicitly clear to the person behind the counter that these were Scott Kay pieces and that the antiquing must not be removed. She was met with a dismissive "yeah, yeah, yeah" attitude, and despite the clear instructions, they went ahead and completely botched the job. They destroyed the bracelet. The antiquing was stripped away, the finish is now tarnished, and the piece looks absolutely nothing like it should. When my wife confronted them -- visibly upset -- their response? "We're no longer a Scott Kay retailer," and a half-hearted offer to maybe "try reaching out to someone" who could help. No real apology. No offer to take ownership. Just a shrug and a weak "there's probably nothing we can do." This was 100% their fault. They never should have accepted the bracelet if they didn't have the capability to handle it properly -- and now I'm left having to track down someone to recondition the piece and pay out of pocket to fix their mistake. Absolutely irresponsible and unprofessional behavior. This jeweler clearly doesn't understand or respect the value of the pieces trusted to them. If you care about your jewelry, especially high-end designer pieces, take them somewhere else -- somewhere that will listen, treat you with respect, and most importantly, not destroy your property.

The jewelry there is very pretty but I wouldn't use their repair services. I had a 14k and jade…read morebracelet there for 1 month to be reglued. I picked it up today and before I got home, it had fallen off me. Just to be clear, I was driving, not haying a field. They did refund this laughable repair after I called. Additionally, I had a pearl on a ring reglued. They called me 2 weeks ago to be sure if they added more gold to the pin that it was ok with me. Totally. I asked them to provide me with an insurance appraisal additionally and they agreed. When I picked up today (again, after a month) no appraisal. Come to find out, they no longer do appraisals for anything not purchased there. Would have be a great time to tell me that when I asked. One more thing. When you ask for your Barmakian purchased diamond (over $15k 12 years ago) to be cleaned, she puts it in the little jar of cleaner. Just like we have at home. So sad to see what was excellent service diminish to this point. Training and retraining repair people and repair desk help would be useful. We'll be taking our business elsewhere. Very disappointed. Edited to say thanks to Allie for responding but I won't be back. Regarding the cleaning I requested, I was actually seeing if they would do it since when I dropped off my repairs I asked and she literally dropped it in the sanitizer and handed it back to me. I called it polishing this time to make it different from how I asked last time and received the 'sanitization' only. Yes, I understand the polisher is on vacation, but perhaps the desk person should have said something like - "but I can steam clean it for you". But not offered. Generally put off by the service staff and then the failed repair was icing on the cake. If I had lost this very precious bracelet it would have been your fault, but I would be without recourse. Too little too late. Recommend better training for your staff. Maybe less opulent setting and nicer people. This review remains at 1 star.

My family has been coming to see the owner almost 40 years no. Just to be clear on some of the…read moreprevious, negative reviews. He asks literally everyone what's up. I believe it's his way of trying to make you feel like you're welcome and it's like just coming to home and saying hello. It is no way to push you out the door. I have sat there chatting with him for two hours at a time. His work is impeccable, personality, incredible, and his family has been giving part of the community for years. As many should know, in this state age, it is hard to find a quality jeweler, let alone a jeweler who has an apprentice under them to take over someday. If you want quality, the fact of the matter is you have to wait for your peace to be finished. I promise it's worth the wait!

My BFF at work asked me if I knew a trust worthy jeweler and guess who I picked?…read more I brought the ring in to have it fixed for her and had a lovely visit. While there of course I checked out all of the "real" pretty gems. Mr G is always suggesting I get something real but I am always so nervous and stick to the costume fun funky items. I put a few things on my "wish" list and left the ring in hopes of picking it up after the new year. Of course the ring was repaired and looking better than it was when I dropped it off for a reasonable price and much faster than I had hoped. The 5 stars is for trust, being a small town business, being a stand up guy and having a wonderful selection of beautiful pieces. 5 stars for Mr G buying me unique and stunning fun ring that fits me and my personality.

How a Fine Jewelers shop should be...elegant without being overwhelming and offering an up to date…read moreselection of classic as well as "on trend" pieces that work for daily or occasion enjoyment. You can also find an ever-changing selection of estate and vintage/antique pieces to tempt you. Have a unique design in mind? The staff at A.M. Deprisco will sit with you and guide you into bringing your ideas to reality! Expert jewelry and watch repairs and Jewelery appraisal are some other services this long established (almost 80 years) family business can offer their clientele!

I just picked up two custom pieces from DePrisco in Wellesley and I'm blown away. They're both…read moreexactly what I was looking for but somehow even more beautiful and so well crafted. Everyone in the store is so incredibly lovely to work with. We have worked most with Judy who is such a pleasure to work with. Everyone in the store makes each visit so fun! We dropped off a gemstone today to have set as well. I tried on a tennis bracelet that I'd love in the future (hopefully!). If you're unsure where to shop for fine jewelry or for repairs - I cannot recommend DePrisco enough.

Very attentive customer service. A clean well lighted space, as well. Staff was super helpful.read more

We always enjoy interacting with the staff! Patty, Kathy, Jamie, and all the staff are extremely…read moreknowledgeable and super friendly! They go above and beyond to make sure that you're happy and completely satisfied. We highly recommend this establishment. And look forward to our next shopping spree. They have a knowledgeable jeweler on hand to make any alterations necessary. It is always a fun experience, even though it's a long drive/trip for us.

Great experience in Chelala and with Phillip. Welcoming, friendly, helpful. All the positives. I…read morehighly recommend.

The owners are very personable, professional and have reasonable prices with a quick turnaround…read moretime for repairs.

My partner and I came here for ring polishing and resizing a week before our wedding. Jennifer was…read moreable to do it for us in a few days and was so sweet to work with! Highly recommend :)

They are the best. Great prices, honest and fare. Highly recommended them. Have been dealing with…read morethem for a long time and are always consistent. Mike

Last year my now fiancé and I were looking into ring shopping outside of Boston. We had no idea…read morewhere to start, and first tried the usual stops inside the Natick Mall. We tried out Euro Design on a whim, thinking a custom ring would be outside out budget, but we had the complete wrong impression of what our experience would be! We were so impressed by our first visit with Isabella and Michael that we ended up making plans to design and purchase my ring within that first visit. I think the highlight of Euro Design is working with Isabella and Michael, the wife and husband duo that own and run the store. Isabella is incredibly equipped for her sales role. In my opinion her priority is that you're getting a ring and stones that are not only exactly what you're looking for, but also the appropriate value. I never felt like she was trying to push a sale or an upcharge -- she even suggested that I opt for a lab diamond with a slightly lower grade than "perfect", as the higher grades can sometimes look too artificial. I really appreciated that input. Not to mention, the dynamic between Michael and Isabella was really endearing, they make such a great team. I get so many compliments on this ring too. I love telling people about where I got it from and the experience I had. I highly recommend working with this store, we will be back in the coming months to design our wedding rings next.

My daughter is turning 21, and my husband and I wanted to get her a very special gift that she…read morewould have forever. We decided upon a classic strand of pearls. I've heard great things about Euro Design, but have never shopped there. Fine jewelry is a rare buy for us, and we've gone to the big name jeweler located on Rte 30 in the past. While they have beautiful jewelry, too, I have felt that they were overpriced due to big overhead for their huge, multi-floored showroom. So, this time, I wanted to go somewhere new. With a big buy like this, I was more than a little nervous. But Isabella and her husband Michael were wonderful. Isabella showed me several different strands of varying colors and sizes and helped me pick a gorgeous one with very white, luminous (not sure that is the correct term?) pearls. Exactly what we wanted. My daughter loved it! We are so pleased with purchase and the shopping experience overall. Isabella and Michael are a 2-person shop. They are kind, very skilled, super helpful, and they offer absolutely stunning and quality pieces. Not just pearls. Gorgeous diamonds and gem stones, earrings, rings, necklaces, bracelets, you name it. So, if you are looking for something very special for you or a loved one, I highly recommend them! (They are right next to Zaftig's in Sherwood Plaza)

Anderson was able to add an extra diamond to my eternity band essentially adding half a size to the…read moreband. They did this in under a weeks time and for a very reasonable price. I was very happy with their work.

Over the past five years I have gone into Anderson's several times. Purchased beautiful estate gold…read moreearrings as a gift at a reasonabe price. The earrings were buffed, placed in a box and gift-wrapped as if they were the crown jewels. I had my engagement ring resized (up from a 4.5 to a 5) and it was done in a few days for a very reasonable charge. Made an appointment (which they require, max 30 mins) to have some items that I inherited valued (not "appraised" as appraisals require a charge for being verified, as for insurance purposes.) Hoping to repurpose some of the items into a ring. A friend had two rings made by Anderson's that are exquisite, and all done from materials in pieces she inherited. Anderson's really is a local treasure. May they stay around a long time.

Where do I begin. I bought my wife's engagement ring here 22 years ago. We upgraded it once on 2003…read moreso it's been 18 years since I was last in contact with them. I recall working with Jim, who has since opened his own Stardust in Mendon. His father Rick still owns the original. I don't think that Rick would be proud of my most recent experience. And yes, i am one of those customers who is so upset that I feel compelled to write a review. My wife went down with her ring and the EGA cert. we received back in 2003. She chose to drive the 90 minutes simply because we could not get anyone to answer the phone. Very strange but I came to understand the owner (Rick) was having health issues and they were understaffed. Once she arrived, she was told that her diamond was not real. The person she was dealing with (Vee) asked her is the ring had ever been out of her sight and then proceeded to take the ring outback (out of her sight) to clean it. After 4 cleanings, she came back and said that she was wrong and that the diamond was real. Too late. For my wife, the damage had been done. She left in tears thinking the ring she had been wearing for 20 years was fake. Not a good look for me. When I bought the ring, there was a trade up program in place. Since Rick was not around, no one there knew anything about that and seemed unsure of the details around it. In the end, they came back and said if I spend double what I spent originally, I would get half off up to $5,000. My receipts from the first upgrade contradicted that. my understanding is it was 20% more than the original stone but again, no Rick, no idea. I heard from Cole, Rick's son the following week. He apologized profusely and after a 15 minute chat, I thought we were making headway. Cole told me to text him any time and that he would reply. I did, he never replied. I called 10 times over the next week. Never got a person to answer a phone or reply to their text messaging system. In fact, I am texting them an calling them right now to confirm they do not answer the phone or reply to texts. Confirmed!! So I drove down there yesterday, 90 minutes each way. Cole stuck me with the same Vee who speaks broken English at best (no offense but when you're already upset about the quality of service, you hope someone will go the extra mile. Cole chose to go hide behind the partition and let Vee deal with me. In the end I left. I chose to spend more money to buy my wife a brand new ring that trade in my ring with Stardust. While this decision might cost us $5,000 or more since I am getting nothing for my trade, I am happier knowing I don't have to deal with them again. And I can say that I'm in sales and if I heard that from one of my customers, I would feel like a complete failure. So in the end, Stay away from Stardust in Framingham. You will have better luck going to Stardust in Mendon and working with Jim. Rick - I hope you see this and figure things out for your store.

I was blown away by the customer service and the quality work from Stardust! On a Monday I took in…read moremy engagement ring to be resized and on Wednesday I received a text that it was already ready to be picked up! So fast! They ring fits perfectly and sparkles like it's brand new after they cleaned it. I will be coming back for my future-husband's wedding band! I will also recommend this place to anyone and everyone.