I've been a patient of Helen Callahan for many years now and I am always very satisfied with her…read morecare. She has a level of compassion that is no longer present with most practitioners these days and is a blessing to our family.

Came here with a friend for sinuses. Walked in and we just…read morehad to scan a QR to check in. It was about 25 min of a wait time to be in Maude the room. The Dr came in and explained thoroughly and she was very nice and professional. So she prescribed medication to help the sinuses.

No ADA accesible doors 1:51 person with wheelchair was struggling to get inside no one to help him,…read moreI was sick and got up from my seat and assisted the man inside

Loan whitmore is the best doctor I have ever had. She knows her medicine I've been to Several…read moreother doctors and not until I saw heard was I actually helped. Thank you very much for all you do for all your patients. Jeremy Saufley

I had an awful experience with the receptionist at this office named Kayum. She spoke to me in an…read moreextremely rude and unprofessional way, even mocking me while I was on the phone. At one point, she told me that I'm "not as important as I think I am." I was shocked by how disrespectful and condescending she was. What's worse is that she completely prevents patients from being able to speak with the doctor, acting as a barrier instead of offering help. When I asked multiple times to speak with the doctor, she told me I wouldn't be speaking to him and that she didn't care. No patient should ever be treated like that. I would never want to give my business to someone who speaks to patients this way, and I absolutely do not recommend this office to anyone. I've since read other reviews that mention similar experiences--patients being banned for missed appointments and staff being unprofessional. It's concerning that Dr. Freeman allows this type of behavior to continue. Her erratic reaction only escalated after I said I would let the doctor know how rude she was. She told me again I couldn't speak to him unless I had an appointment. It honestly feels like the doctor may not even be aware of how she's treating patients. I truly hope the office addresses this issue and that Kayum gets the help and accountability she needs. I doubt I'll hear from the doctor personally, but I hope this review helps others be aware before scheduling.

I was recommended this place because I was told this facility understands firefighters, first…read moreresponders, and people that serve in the military. This establishment has provided me with the most unsatisfactory experience I have encountered in seeking their assistance. From the outset, I have encountered multiple challenges in attempting to schedule an appointment through their website. At the time, I did not have insurance coverage, which prevented me from completing the scheduling form. Furthermore, attempting to contact someone via phone was extremely infrequent, as no one would ever answer the phone or return my calls in any manner. Today, I was informed that I had been banned from the facility due to missing the new patient screening twice (as indicated on their website, this constitutes three offenses). Despite my persistent efforts to contact them, they denied any responsibility for the issues with their website or their failure to respond to customer inquiries after multiple calls. Given the potential for various technical or communication challenges, particularly for individuals with diverse abilities, it is concerning that they have adopted a strict and unforgiving policy that does not provide prospective patients with an opportunity to demonstrate their suitability for their services. Their failure to communicate effectively or answer phone calls when individuals have questions raises serious concerns. Additionally, their policy of denying benefits of the doubt to prospective patients without considering legitimate reasons for missed appointments undermines their professionalism and demonstrates a lack of empathy and understanding towards others. This behavior raises questions about the overall professionalism of the practice, especially when men's mental and physical health are their primary focus. It is disheartening to witness such a disregard for the well-being of individuals seeking care. Initially, I visited this establishment as a firefighter, having been recommended by a colleague. Regrettably, if you are deployed or experience an extended shift, this location may not provide the necessary assistance. At least have the professional courtesy to write someone "hey we banned you for this reason," call, leave a message. Some people have to drive very far to this location. And you wait until they walk in the door and register them on your tablet.

I guess it all depends on the provider; T Lopez is such a good and caring NP. I also have been to…read morethe physical therapy with Ryan and both practitioners are very kind and very caring and very thorough. However, I will say I went to a different doctor because my original doctor moved out of state. Without saying the doctor's name I did not care for him at all. He basically had his own agenda, didn't listen or give eye contact. But I will say that Tisa is very caring, listens and gives you a thorough check up.

I'm updating my review of 6/27/23. All that I said then still applies. I want to notice two things…read more The referral process is hugely inefficient. I was bounced back and forth between the referring specialist, my PCP, and the specialty to which I was referred. As far as I can tell, the fault is not with Carelon. Kylee helped me wade through this miasma the other morning. Her warmth, patience, and willingness to help was amazing. Every person I meet at Carelon is warm and welcoming. Keep up the good work!

I am no longer a patient. The following review is why i changed medical providers…read more....... Attention new patients: when they say you will not be able to see any other doctor than the one you are originally assigned to, they mean NO matter what. This policy is fine, but they don't even cover each other for vacations or other absences! I understand not allowing patients to just see other doctors as a matter of convenience but i am having trouble walking!! My pain is terrible..... I was instructed to go to the ER, which we all know is NOT the answer because I am not dying. That is what an ER is for. Broken, bleeding or dying. An Orthopedic office is for non emergency issues, like this. Here's what happened...... I've been on the cancellation list for a few weeks. I call on occasion to find out if there's been one, just in case. I always ask if it's okay to call back. The staff is super pleasant. But when they told me this morning that my doc is out of town for the next week+, I asked for an exception because I am in genuine and growing pain. I cannot sleep. Which means I'm fatigued. I have multiple sclerosis and that's a life changer for me. I was even OK with continuing to call next week hoping to get a cancellation but knowing that I have no choice but to live like this for the next week+ because of a "rule" is really upsetting. So yes I believe the policy means more to these people than patient care. I'll be changing my orthopedist which is a bummer because I really like Dr Gonsalvez. His first injections worked well. Thing is, my issue came back with a vengeance and in his absence he has no back up. I think I'd rather go to an office where the doctors work together as a team.

Dr Hardy is/was nice to me. Her nurse practitioner was horrid. He did a number of passive…read moreaggressive things to me that I first thought were mistakes. Did not get walker until 5 hours before surgery. Did not send script in for anti biotic for teeth cleaning after surgery. He said how was he to know I was to my teeth cleaned. I had to gag down 4 anti biotic horse pills while laying back in dentist chair. When I asked him for different pain pills he ordered 8(eight) pills one every six hours for 7 days. He said he'd send this script to Costco but after 8 hours found out he sent it to Walgreens. The reason he these things was because I cursed. He said I used profanity. When my knee was killing me I spoke colorfully about the pain. Never directed at anyone!!!! He also said I should have called the office about only getting 8 pills which I did not do because I was embarrassed to be in pain.

I've been coming here since last year since ive been trying to find a doctor and treatment that…read moreworks well for what I've been dealing with. Man it's been a ride of a lifetime. Between my old doctor and the new doctor. I eventually got dropped by the old doctor as they said not so nice things and false accusations. I eventually switched here to fully get the treatment and pursue TMS. Zeke was super helpful for the last 5-6 months to finally when it got approved because UHC is trash. Basing it off false information. I had to eventually file three complaints against the insurance company to get them to get this approved talked to their doctor and now since ive been doing treatment and im finally on the right appropriate dose for the other things I've been dealing with I just feel like it's much better end enjoyable in life than it used to be. I am just really glad Zeke helped advocate for me and of course I had to push it up further to get things done because they clearly (UHC) was not reading my documents. It's nice to have a doctor and office that has really helped me through this process and to be able to have a doctor that listens as well. The prior one who i used to go to would just never give it enough time for things to work and I am very sensitive to medicines and im very self aware of what I need due to not being my first rodeo and not blindly trusting as that lead to me being sicker and hospitalized. So far not been hospitalized from my time here as they have listened and been there through the process. Im just glad im finally being listened to and given the support I need to manage everything.

I gave them another chance and I am so happy I did. My new doctor is a wonderful woman who just…read morecame back to the practice. She really listened! I actually felt cared about.

I had 5 referrals from a Nurse Practitioner at Codac that were no good as the companies she…read morereferred me to were not in my insurance plan. She quit leaving me with no PCP. I called 8 weeks ago to get new referrals and was told I had to schedule an appointment to update the referrals with the new PCP that was assigned to me and I could come in four weeks later when I have had chronic pain for 2 years. I informed them I would not do so and that they had record of the problem and chose to do nothing and I was going to locate a different PCP. After 8 weeks I received a phone call that the referrals were updated and they were with the same providers that do not accept Blue Cross Blue Shield. The referrals are as useless as the people that work at Codac. I have complained to the Solution Zone FIVE Times, and they never called me back. The BEST Solution For Everyone Is To Avoid Codac At All Costs, Or It May Cost You Your Life.

THE ABSOLUTE WORST MENTAL HEALTH COMPANY. Good luck trying to get any services from them. They will…read moreput you through a bunch of hoops, promise to call back, and then NOTHING. They should be driven out of business. I have reached out several times to them only to be disappointed or ignored. AWFUL company.