I don't often write reviews, but this stay deserves one. The Ayres Hotel Redlands is genuinely one…read moreof the nicest hotels I've stayed at in a long time -- the lobby is gorgeous, the room was spotless, and the beds were comfortable. I was seriously impressed with how clean and well-kept the whole property was. Everyone we interacted with was friendly, and the location was great too -- close to the Packing District, easy freeway access, and a quick Uber to the nearby casino. We did run into a billing mix-up related to Expedia, but a staff member named Ariana helped sort it out and made sure it was resolved. Really appreciated her help. One small note: our coffee maker didn't have sugar or creamer, but the front lobby had us covered, so no big deal. My only real critique isn't specific to this hotel -- it's more of a hospitality industry thing. Checkout was at 12pm and check-in at 3pm, which means guests never actually get a full 24 hours even though that's essentially what you're paying for. I'd love to see hotels move toward at least a 24-hour stay window, even if that just means pushing checkout to 1pm. Overall though, this hotel is an excellent example of what a hotel brand should be, and I hope their other locations hold to the same standard. Highly recommend.

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

The hotel itself has a very easy layout to get around in. The breakfast area was nice and had a lot…read moreof options. I recommend requesting the dark roast if you like your coffee strong, their dark roast is amazing! Tifanie was very helpful during check-in and check-out and was extremely friendly. Unfortunately, I do have a few complaints, which are a bigger deal for me since I had little ones with me. I requested an extra pillow and blankets for the room, but there was no staff available to bring them up, so I had to go down to the front desk to pick them up myself. Another time, when I was bathing my daughter, I noticed the conditioner was empty. I called and asked if they could refill it or bring a travel-size bottle, but again I was told I would need to come to the front desk to get it. This is the first hotel I've stayed at where I had to leave my room to get items that either weren't properly stocked or were simple requests. I also noticed one of the towels in the bathroom was dirty, and the floor near the bed was wet when we arrived. While the staff was friendly and the hotel had a nice vibe, the housekeeping team definitely needs some improvement.

We stayed for NYE 2025. Good price and clean. The front desk staff were nice and friendly. The…read morecheck in was quick and harmless. They had a coffee station in the lobby area. First floor room was large and spacious and the shower was very big. There plenty of towels and there was a dishwasher, microwave, real dishes and little kitchen amenities. No issues from the wifi and the sofa area was a good touch. The only thing was that there were a bunch of cars at the entrance, so we couldn't pull up and unload our bags without getting wet. Ample free parking though. Complimentary breakfast was decent as well, with a lot of eating area and tables. It is within 10 minutes of Yaamava also, Which was an added benefit. We will return. I recommend for a quick and economical stay.

Entering the driveway, structure is u-shaped with rooms on the left and right, and pool directly…read moreahead. On a weekday, contained plenty of parking. When you check in, you are provided a paper to place on your dashboard. I also thought it was a nice touch to be provided with cookies at check-in. Nice to be able to relax in a room that was thoroughly clean and had all the amenities I needed: mini-fridge, work station, AC, clean bed, and a tv. I appreciated the classical music playing outside and the place gave an inviting vibe with the plants throughout. The sound does permeate through the walls so if there was a loud truck or just a loud person next door, you could hear it. The dumpster truck came in the morning so that was my wakeup call. You can get a complimentary breakfast between 530am to 9am. Ideal spot to stay at and at a great price. I'd stay again. Probably would take bug spray as they had quite a few that flew in with you when you open the door.

We got the heart Jacuzzi room which was Pretty cool and was clean. They have many channels as well…read moreand I believe they have updated things u can watch too. Was very romantic

Solid hotel. It was safe, clean, quiet, and the breakfast was yummy! I'm happy to have stayed here!…read moreFriendly and helpful front desk, clean rooms and cute little pool out back. It was quiet and the temperature in the room adjusted very quickly to what we wanted. I liked that we could charge our car for free! The free breakfast had yogurt options, bagels, muffins, oatmeal with a ton of healthy toppings, ham Gouda on croissant, spinach and egg white quiche, well cooked bacon, sausage egg and cheese on a biscuit, fresh fruit, juices and milk, tea and coffee. Overall a wonderful stay!

I booked and prepaid for a room on August 20 at SpringHill Suites by Marriott Riverside/Redlands…read morefor Labor Day weekend, September 5-7. I specifically chose and paid for this property expecting my confirmed reservation to be honored. When I arrived on September 5, I was told the hotel had overbooked and did not have a room for me. I was sent to Citrus Suites, a significantly less expensive property that was a downgrade from the hotel I had booked. When I arrived at Citrus Suites, I was told they were completely sold out and could not accommodate me. I then had to drive back to SpringHill Suites and explain the situation all over again. The manager on duty, Silvino Diaz, apologized and ultimately had his team locate a room at their sister property, Aloft in Ontario/Rancho Cucamonga--approximately 24 minutes away from the hotel I had originally booked and paid for. Fortunately, the Aloft staff was accommodating and I was finally able to get a room. However, I should never have had to go through three hotels to find somewhere to stay when I had a confirmed, prepaid reservation. I spoke with General Manager John Maciel on September 8. While he apologized, he could not explain how the hotel became overbooked and offered no meaningful resolution beyond an apology. The biggest issue is accountability. A hotel should not accept and confirm payment for a reservation if it cannot honor that reservation. Sending a paying guest from one hotel to another--only to discover the second hotel is also sold out--is completely unacceptable. I chose this Marriott property based on its location, accommodations, and price point. Instead, I was given a downgrade, sent to a second hotel that had no availability, and ultimately relocated more than 20 minutes away. I will not be staying at this property again, and I will be escalating this experience to Marriott Corporate. I strongly encourage management to review its reservation and overbooking procedures so that other guests with confirmed reservations do not experience the same situation. A confirmed reservation should mean exactly that--confirmed.

My second stay here at the new La Quinta Yucaipa. It's conveniently off of the 10 and a very short…read moredrive into San Bernardino, just across from Live Oak Canyon. Staff is always kind, and I've had no issues from booking on third-party sites. The rooms have always been clean. Our most recent stay, they gave us tons of towels. I was also able to enjoy the complimentary breakfast, which starts at 7am on the weekends. Full of great options too! Quiet, clean, and a perfect spot for your quick stay.

We always have a good experience at this LaQuinta Inn, they do such a great job with hospitality…read moreand friendliness. Today though we had an even better experience. We checked out, Went to a local coffee shop for a relaxing morning, washed the car at QuickQuacks, then got on the freeway,10 minutes on the freeway I realized I had left 2 things hanging in the closet. We made a u turn, I called and told Jared my dilemma. He immediately sent a guy up to get my dress and jacket. So appreciate the integrity of the workers this morning. 5 stars in my book for sure. Thanks LaQuinta Inn I'll look so much better at the wedding this afternoon because of you.

Check in and Ruby was very accommodating and friendly receptionist . I always stay here when I have…read moremy VA dr's appointment .

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy…read morelittle hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here.

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

Luis checked me in and he was warm, friendly, professional and efficient. He went over all the…read moregreat and important hotel features concisely and thoughtful. His service was more impressive than most I get as a Diamond Member at most Hiltons. Maybe I should re-consider higher Marriott status. Great job, Luis. You are appreciated

The new owners have decreed that Olive Dell will be textile-mandatory after the first of the year…read more It could be Shangri-la, but I'm not going back. See you at Glen Eden.

Owners refuse to maintain the pool, hot tub, sauna, and all of the grounds at ODR. There are zero…read moreamenities and management has removed electric meters from residents. Hot water has been cut off for the showers in the common area. So if you camp here in a tent or rent a birdhouse, you will have a cold shower, in February. Sorry business owner Steve G. I'm not happy about this either. Are you? I haven't seen you at GE. I'll be sure to say hi, if I do.

San Bernardino is not my ideal location for a conference, but this Double Tree was surprisingly…read morereally nice! The staff kept the water stocked all day and we had a buffet style lunch and it was delicious! The chicken was very tasty and juicy and the rolls, salad and vegetables were gourmet status. For dessert, they had their world famous chocolate chip cookies and they hit the spot. Definitely would come back for another event!

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.

Rooms are cozy cool and clean. Nice and spacious. They also offer a complimentary breakfast…read moreeveryday which is excellent. Hot food,bagels, juice bar,yogurts,pancakes waffles and fresh pieces of fruit. I will definitely stay here again

This was my first time staying here. I came into town for a concert and this wasn't from the venue…read more It was an easy drive and easy find coming off the freeway. It's in a nice area and there are a lot of options for food. The pool was small but since it was only a few of us in it, it wasn't bad plus the weather was so stinking hot having a pool was heaven. The room was nice I did have a stain on the carpet floor and the mattress & pillow could be a little more on the comfy side but it was still a decent room. The breakfast buffet everyday was delicious. We made our own waffles which is the BEST! I will come back to this hotel in the future.