This was my second time there and just as wonderful as the first. I need to make more visits since…read moreit such a wonderful getaway from Palm Springs in the summer. (Rochelle)

Had the perfect experience during our one night stay! The owner was super friendly and very easy to…read morecommunicate with. The breakfast was also amazing and so cute! The place offered way more than we expected and we had an amazing time! Hope to be back again soon!

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

What wonderful people to work with. It made all the difference in our stay…read more The home was comfortable and had everything you could possibly want or need. Great location: quiet, off the main road and nestled amongst the pines. What made this different from your average weekend get-away, was the folks at New Spirit. We had some issues with our car when departing and the staff were so sympathetic and understanding. The people made a difference in our stay and we'll be booking with them again.

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO…read moreOBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General.

I unfortunately waited too long before switching over to Agave. The previous manager we used was…read morenot putting forth the effort we had expected, and I wasn't able to justify working with them anymore. Matt exceeded my expectations with the level of attention, management, and transparency he provided. I was quick to see that Matt knew what he was doing and with the transparency and care he put forth, it was easy to trust Matt. He's already delivered INSANE results and capitalized on optimization elements I had not considered. I highly recommend!!

When we first bought our vacation rental, we tried self-managing and quickly realized how stressful…read moreand time-consuming it was. After that, we worked with another management company, but they rarely returned our calls and gave us little to no insight into how our property was performing. It felt like we were completely in the dark. Switching over to Agave was the best decision we've made for our property. From day one, Matt and the team have been incredibly responsive, easy to work with, and most importantly--they genuinely care about owners, not just the guests. Matt takes the time to answer our questions, walk us through decisions, and make sure we always feel confident about how our rental is being managed. Since partnering with Agave, our revenue has increased and managing the property has become stress-free. We finally feel like we have a true partner who looks out for us and makes the entire process seamless. I can't recommend Agave highly enough to any property owner looking for a team that really delivers on both results and peace of mind.

Great ro, clean space, quiet and great fresh ground coffee in the lobby. This hotel is far better…read morechoice than others in the area. It is probably newer than most, and it's noticeable. I am staying during the week for work for the next few months and tried a bunch of hotels an and air bnb. The pool area is not exciting and the gym has what is needed for most types of work outs. I think they had laundry also.

Reception staff is surly and uncooperative. Manager is not any better…read more Noisy fight and domestic violence in the room next door at 1:30-2:00 am, that woke up the whole floor. Front desk was very slow to respond. This hotel is not recommended for those who value good front desk service and quiet nights.

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

We had a wonderful stay at the Rosarito Beach location. The condo was clean, big and had wonderful…read moreviews. You'll be right in the middle of everything. We hate to have to go home, I will 100% be using Express Property Management in the future. If you're considering a stay, you can't go wrong with the locations!

Went for a bachelorette party on a wine tour with Bob. We had such a blast and it was well worth…read morethe money and time. We danced to music on the bus, which was clean and air-conditioned. Then we went to 3 of the wineries where the Little Bus staff were informative, organized, and were a delight to chat with. We have some motion-sickness-prone folks so were worried about getting a little nauseated, but we were totally fine too. Smooth driving.

Kurt was amazing! We enjoyed our bus which had perfect amount of air flow and we were even allowed…read moreto pick the music! Ice box with waters and place to store leftover food! I definitely want to come back and do it again!