DO NOT HIRE. If I could give zero stars, I would. I originally hired Duct Professor to fix my home…read moreAC, and they ended up charging me over $1,300 for six incredibly frustrating visits, a string of misdiagnoses, and unauthorized repairs. The first two technicians they sent spent hours troubleshooting but completely failed to find the issue. Instead of properly diagnosing the system, they installed a non-OEM control board without my knowledge or consent. This unauthorized part risked causing further damage to my electrical system through power fluctuations. When that didn't fix the AC, they guessed the AC contactor was the problem and replaced it twice to no avail. It wasn't until the sixth visit that a senior tech finally came out and identified the actual root cause: a damaged low-voltage power line leading from the AC to the house. This is a fundamental issue that should have been caught on day one. Dealing with a broken AC in the middle of summer is hard enough, but enduring a dragged-out, six-visit ordeal with a newborn baby in the house made their incompetence a complete nightmare. Ultimately, because they left my system compromised, I had to hire an entirely different, independent HVAC company to actually fix the problem. To make matters worse, I sent a detailed email to Duct Professor management outlining these failures and requesting a refund for the misdiagnoses and unauthorized parts. They completely ignored me. No follow-up, no apology, no attempt to make it right. Save your money, your time, and your sanity--look elsewhere.

There are so many Air Duct Cleaning Companies out there and many are very expensive. Duct HVAC…read moreProfessor in Prospect Heights has a BBB Rating of A. HVAC Professor is extremely reasonable with its pricing. They were extremely prompted for our appointment time scheduled. Angel and Juan did an Awesome job cleaning all our vents completely in an hour and one half. Angel and Juan were both very courteous and respectful working around our home. They were very efficient and worked well together. We are very happy with them working for HVAC Professor. We recommend them highly! Thank you so much for your hard work Angel and Juan!

Further update- we just learned that we have carbon monoxide circulating from our furnace. The…read moretechnician who ran positive tests for carbon monoxide in multiple ducts throughout the house pointed to a faulty heat exchanger and/or poor installation. He noted that the heat exchanger was set to combusting gas. As I wrote in my last updated review, we became aware of issues with the installation last season when I noticed water pooling on top of our furnace. Another HVAC technician diagnosed the pipes venting the furnace were not sealed. This allowed condensation to escape at multiple joints in the pipe that seeped down and pooled on top of the furnace. When the technician removed the front of the furnace, we found a layer of rust and build up on the bottom interior of the furnace. He said that we are lucky that this didn't come in contact with a nearby circuit panel, but that we should take care of it ASAP. Chicagoland Air Duct reiterated that it was outside their warranty, and further added that they no longer do furnace installation. After speaking with a Goodman Rep about a possibly faulty heat exchanger I was told that the part definitely is covered by the warranty, but that the labor is not. Another HVAC company quoted around $2000 for that labor. I am about to contact Chicagoland Air Duct and ask them to please do the right thing and address this problem. Wish me luck.

Update: We had to dispute the charge with the credit card company and filed a complaint with the…read moreBBB. They lied saying it was "refunded before we complained and it only took a few days". B.S. The last time we spoke to Josh on the phone he had said his boss never put in the request yet. The radio silence. No one answered the phones, no replies to voice messages/emails sent. Save yourself the headache and find a better business. Terrible communication and business practice. They lost out on loyal, repeat customers here. No thank you!

Incredibly quick, efficient and personalized service. They "told me how it is" with regards to the…read morestate of my washer/dryer , and didn't beat around the bush which i appreciated. They also were very transparent about how a more affordable route was just as good as the expensive one. Can't wait to utilize their services again.

The crew was on time for their appointment and got to work cleaning my dryer vent. However, I was…read morepromised a before/after reading of the air flow from the dryer vent. I only got an after. I replied to the staff who asked how the service was, and that's when the lies started. They first tried to say that he forgot to write it down and gave me a number that wasn't on my written receipt. I was there for the entire service, and my dryer was only turned on after the cleaning. Then the lint from the cleaning was left on my patio and not cleaned up. All they offered was their typical 30-day guarantee, something you get no matter what, and for someone to come back out to clean the mess. I'm not 100% they did a thorough job, especially compared to the first company I had out the previous job...I didn't get exactly what was promised. I probably won't hire them again.

Great service. The tech even gave me suggestions on air filters and told me I was honestly spending…read moretoo much on the ones I have. This piece of advice alone would make me recommend this company to others.

Just had PT Duct Cleaning clean all ducts and dryer vent in my South Barrington home. The…read moretechnicians, Hubert & Greg, arrived on time, were extremely professional and did a wonderful job at a very reasonable price. They reviewed the process and procedure with me thoroughly throughout the process and thanked me for my business when the job was done.

This group installed a furnace and a/c unit two years ago at a nice price. They were prompt, polite…read moreand efficient. They cashed the check as quickly. Now that there is a problem I cannot get them physically to come out to check the furnace. There is a noise that they once said it could be a bird in the chimney which I believe is capped off. I paid another HVAC company to come out and they said it sounds it may be the inducer motor. They could replace it but it would cost almost as much as what I paid for the unit. A job that the warranty may cover if they installed the furnace. I have emailed the HEIL company and no response as of yet. This becomes concerning because my wife does not trust the furnace's operation and safety. To take to chill out of the house she is doing something more dangerous and she knows it (using the stove burners). After contacting me on a Saturday, he showed up immediately, opened the furnace and explained to me and my wife the possible problem and with a zip tie and vacuuming of the unit it appears the problem is gone.

This company gives zero follow-up on the furnaces and air conditioning units that they install…read more After they installed my furnace and air conditioning, I reached out to them because my furnace was not turning on properly and I was waking up in a cold house. They ignored all of my texts and phone calls. I would not recommend them to anyone.

Very clean and thorough work done well. And the technition was very knowledgeable and…read moreprofessional.

My home's air ducts were overdue for a cleaning, I called and got cheerfully scheduled in a few…read moredays time. On the day of the cleaning I got a head's up phone call that they were on the way. The technicians were on time, professional and courteous. They spent more than 3 hours getting every duct and vent cleaned out, including the drier vent. While my drier was working fine there was buildup at the very end where the air exited the house that was no bueno. The price was very reasonable considering the labor and specialized equipment. 5/5 trustworthy experience.

I highly recommend this team. My HOA used them last year for a discounted group rate across our…read morecondo building, and they did a great job, so I hired them back for my own unit today. Both technicians were prompt, professional, and communicated clearly from start to finish. I had a tight window of time today, but they made it work easily. What started as a standard job required a bit extra, but they explained the situation and broke down all the pricing upfront before doing any additional work. They did thorough work, solved the problem, and left everything clean. I'll definitely be using them again

We were in need of duct cleaning and contacted Angel's a family owned business. They are very…read moreresponsive and respond via text within minutes of requesting information. Scheduling was also via text and was very easy. The day of the cleaning they called to let us know they were on their way. They arrived right on time. Similar to many reviews they quoted one price, but after reviewing the job it was higher than what was quoted. They do a good job and explained what they were doing. They also cleaned our dryer vent. Would I recommend them and use them again, but be prepared for a price difference between what was quoted.

Today I used this air duct cleaning service and had a fantastic experience. Scheduling was easy,…read morethe technician arrived promptly, and he thoroughly explained the process and even shared tips about our furnace. He was clean, polite, and professional throughout. Plus, the price was very competitive. Highly recommend!

The technician was very knowledgeable and thorough! All my…read morequestions were and answered above and beyond,.