I got a call from Gilbert today who was *incredibly* kind and helpful, and explained that the…read moreprevious rep I had spoken to on the phone had gotten the information all wrong, and that they'd honor our agreement and bill my insurance, and would take care of it if there was any issue. I really wish I'd gotten to speak to him right off the bat, because he was as helpful as the other person was dismissive. As stated before, the PTs there are very, very good. I honestly wish I could've kept seeing mine, but that's the American health care system for you. Nothing can be easy. Just be sure to clarify that they take your insurance when you begin treatment and confirm that there are no future plans to stop so that you can finish your treatment with the same PT.

I injured my IT band when running and have been seeing both Peter and Alex for the past month. They…read more(and all the staff working there) were super friendly and supportive, professional, and experienced. The facility was very clean. After a month of PT I am fully recovered and ready to run again.

The therapists here are good (the only reason it's two stars), but the way they schedule is…read moreridiculous. The therapists have little time with you because they're bouncing back and forth between patients and that is when they HAVEN'T double-booked (which they call "accommodation" as though they asked you if it was alright to do).

TL;DR - these guys are fantastic, saved me from surgery and 6 months of rehab…read more Longer version: It feels weird to review a medical establishment like a pizzeria with those char and cupping pepperoni. Mmm. I could go for some Pizza. Anyway.. In 2020 I suffered a tear in my supraspinatus tendon. I did 6 months of physical therapy (at a different place) with no improvement, and the only improvement coming after a cortisone shot. A year later and I have another tear in the tendon, plus a slap tear and adhesive capsulitis. The doctor told me I needed surgery, and I asked about physical therapy. He responded to me by saying he didn't believe physical therapy is going to help, and it didn't help last time Boy was he wrong. My experience with physical therapy here was completely different. The team here is trained to another level, everyone is a Ph.D, but they're also incredibly engaged, pleasant, and supportive. They're genuinely nice people. They pushed me and got me to be functionally cured and saved me from 6 months to a year of recovery and rehab. Facilities: brand new, this is a new location and everything is shiny and brand new. Equipped with everything you would need for all kinds of exercises and therapy Administration: seamless - charge me automatically for my copay, bill the insurance, never had to worry about it Care and attitude: superb. Chris and Darren complemented each other and pushed me to where I needed to be, without getting me overzealous and injuring myself further. Lena and Ashley were sweethearts who really took care of me, and made me feel like a superstar every time I came round. Follow up care: These guys (with my blessing and explicit consent) opened a direct line of communication with my personal trainer and pilates instructor so that I can maintain the progress I've made and avoid injury in the future. I owe these guys a debt that I cannot properly articulate in words. And if I hadn't had a completely different experience with PT elsewhere, I wouldn't know to appreciate just how outstanding they are.

After scheduling, following up, and confirming my initial appointment and sending over my referral…read more(and filling out all the paperwork) the office emailed me 5 hours before to tell me they were canceling the appointment. I'd already taken time off work to go. I've never had anything like this happen to me and was very disappointed and confused!

In the past decade+ I have seen countless PTs (and various other health practitioners) for issues…read morestemming from surgeries to fix hernias, diastisis, prolapse and wonky hips. I've only been seeing Meghan for a few months and already have seen MAJOR improvement. It's incredible what she accomplishes in one session and she always gives me great home exercises to maintain the progress. During her recent maternity leave I saw Brooke who was equally great and very helpful. Everyone at Zion is fantastic and they make scheduling and dealing with insurance a breeze.

I can't say enough about how wonderful Brick-Run Physical Therapy is. "G" (the Owner and primary…read morePhysical Therapist) is not only an outstanding physical therapist but he's also an outstanding human. His bedside manner is impeccable, and he is so incredibly kind and helpful. He also comes with the experience of being a triathlete, so he understands the human body not only through his profession, but also through his own experience as a high-level athlete. The trickle down from there is so apparent in his business, as each person on his staff is uncommonly special. I was initially referred by a friend, who had a wonderful experience working with "G" and now I'm excited to refer people there as well! You're welcomed there as if you're family and they are so on point with your care - excellent at every turn. You can trust you're in good hands :-) Huge thanks to "G" and his incredible team of lovelies!

When I called to make my first appointment for my shoulder the receptionist was extremely helpful…read morebooking my appointment and that was really a good start. When I finally arrived to my scheduled appointment they were very busy but I expected that since it was on a Monday. I had to wait but it wasn't that long. The staff here is very friendly and I have had nothing but a good experience here. I have been to Physical therapy in the past in "other" places and I have to say Brick-Run has been one of my best experiences. I feel that I have gotten a lot more attention here than I have in the other places I have been too. The physical therapist (Gurjeet) for me is amazing. He really is attentive and clear about what I need to do to feel better. He really spends time to stretch out my shoulder to loosen it up so that I can do some specific exercises. His staff sets me up for my specific sets of exercises. They make sure that I do them correctly. I am supervised until I understand what I am doing. I don't need someone to stare at me to do the exercises because I have to be able to do them on my own so that I can do them at home. I know that I have to put the work in to make my shoulder better but I feel that this office has really helped me with my problem.

Great therapy. Miccass is smaller and not a chain. The sessions are very personalized. The first 30…read moremin, the PT works on me , with a massage, alignment or anything else I need. She recommends a bunch of exercises and changes them accordingly- then for the remainder of the session, an assistant helps me with the exercises. I've been seeing Keena who is very approachable and knowledgeable My review is short one star because they do not have weekend hours

This is a well run team of nice and knowledgeable Physical Therapists. Very happy with the progress…read moreI've made after a running injury. Trustworthy and good attitudes all around. Recommend.

Worked with both Rob and Nicole, I must say my knee is much better. The front desk ran quick and…read moreefficiently, always kept me in the loop on what's going on with my insurance. Good thing about this clinic is that I get at least 30 minutes face to face with Nicole or Rob, so I get the attention that I need. Thank you guys! Highly recommended!

TL; DR -- scam artists or highly incompetent…read more The staff here was knowledgeable but very curt to the point of rudeness, as if they wanted to be anywhere else. After a chaotic experience getting paperwork set up, I had decided I would not be returning. A few months later I received an email saying my account was going into collections because the bill kept coming back undeliverable. A big surprise to me - especially since they hadn't bothered emailing to alert me. I asked why they hadn't and they claimed they had to go to zoc doc and ask for my contact info - they didn't have it... or so they say. I asked for a copy of my Patient Intake forms I had to fill out after my first visit - there at the top, my correct address and email (!!!). I compared the address to the one on the bill - whoever had entered my info had dropped the apartment number, clearly it was their issue. This whole place feels like a scam. I highly encourage you to seek treatment elsewhere.

Great facility. Clean, professional, friendly. Kathy Uy is really the best! Takes the time to…read moreunderstand my issue. Worked with me to get my fully functioning again. Back in the gym, back living life. She is a real expert in her field and trust her with any/all of my PT matters.

In preparation for knee surgery, I saw PT "Sonrisa" at H & D Physical Therapy UES. She is a kind…read moreand gentle person and very knowledgeable. She always started our sessions exactly on time, which I really appreciated. On days when I was low on energy, enthusiasm, or experiencing pain, she was flexible and collaborated with me to find the exercises that I could do so that I could keep improving and getting stronger. She gives good instructions and made me feel comfortable to ask clarifying questions. I highly recommend Sonrisa.

I met with Staci L feeling like I was at a PT/OT plateau in my stroke rehab. It was the first time…read morein weeks I felt like my care was the priority. She did a thorough evaluation of my mobility and strength and designed a regimen for me to follow, walking me through each exercise while explaining their importance for my recovery. I sent this email to her the day after our appointment... "After dealing with the hospital, 2 in-patient rehab centers, and the current runaround with health insurance and trying to set up out-patient OT/PT, working with you is like a breath of fresh air. You came with lots of questions and listened to what I felt has been lagging or still difficult and in a short time made a custom exercise regimen for me to follow. I left feeling so energized. I just finished day one. What a workout! If everyone in medicine treated their patients like you do the world would be a much better place."

Scheduled an appointment (annoying experience, had to get a PCP referral, had to manually schedule…read moreover the phone) -- would prefer to just book online. 20 mins before my appointment I get an automated email saying the appointment has been canceled. Nobody reached out to explain why. I asked them if it had been canceled and they say yes and just asked me to reschedule.