DON'T HESITATE! These guys are friendly, thorough, and fair. I dropped off several 3-5 year old MacBooks that were collecting dust due to dead batteries. They replaced the batteries, refreshed the OS, did the updates, and gave me back several great performing devices that I can use for a few more years. I also had a system file issue on a Dell Precision workstation that I didn't feel like dealing with and they knocked that out too. Reasonable prices and fast turn around. Can't say enough about these guys. Highly recommended. read more

These guys are awesome! They offer incredible value on powerful, custom-built PCs, complete with warranties. The team is knowledgeable, patient, and genuinely happy to answer any questions and help you find the right setup. I highly recommend them--especially if you want to save money compared to ordering online, avoid extra taxes, and skip the hassle of installing parts yourself or dealing with mail-in warranties. Everything is built correctly and supported locally, which makes the whole experience stress-free. HIGHLY RECOMMEND read more

StarTechPC - Computers Near Me - Austin, Texas

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Great company! No matter what you need fixed, what you need done, what you're looking for, this is your store! These guys are not only smart but they really work with you and keep you updated on everything. They even will drive to our work to help us set up new hires. Amazing team. And JAMES IS THE BEST!! read more

Amazing service! Everyone I've worked with and talked to here has been awesome - they went above and beyond to help me. Can't say enough good things about this team. read more

Very friendly and knowledgeable staff. Bf brought in his pc computer to figure out an issue that UBreakIFix had misdiagnosed and these guys were able to tell us what the issue was as they have special hookups to actually detect the issues. We DID end up deciding to go another route and fix it ourselves as the price was pretty steep for the issue that it was as labor ended up being over $200 for two hours. Overall these guys were super helpful, answered any question you could possibly have, and will help steer you in the right direction. read more

I took an old laptop to see if that's worth repairing. The owner talked me into replacing hard drive for over $200. Once I brought it home, it appears to can't find the battery which was perfectly fine before the repair. I took it back and now they are asking another $175 to repair/replace a battery connector when they are the only entity ever opened the laptop and battery was fine. They didn't own the issue they created because I brought the system back after 30 days. Most of these reviews are fake cause owner makes customer do the reviews in the spot by offering discount. WHAT A SCAM! read more

They were dishonest with the computer repair specs. Downloaded janky software my pc and did not honor warranty

Great Job and quick Service !! Got a new Replacement I Phone screen done In about an hour !!

Had a problem with my desktop mini pc and all the other shops in town wanted big bucks to fix the backup inner battery. StarTech checked out my little pc and said they could fix it. After some trouble shooting they were able to get me up and going in 30 minutes...now that's service! This is now my go-to computer fix place. I work in customer service for 28+ years and this place took a load of worry off my mind cause I really needed this computer to work. read more

StarTechPC - I hate computers! - Computers Near Me - Austin, Texas

My Lenovo laptop's screen shattered, and StarTech ordered the necessary replacement part, it was delivered a day earlier than promised, and they repaired it within an hour once I brought my laptop back in. They d assisted me on a Saturday. After 5PM. And charged me what they quoted. Couldn't be more pleased. read more

These guys are top notch... continued to try everything possible to get my device going and save my data and succeeded! Appreciate the persistence and quality of work! Thanks! read more

These guys are awesome over and over again. I write software and setup systems for others but whenever hardware is an issue or in question these guys come through!! James is great at customer service and remembering customers. Always felt special when I was there. When you need something done and you can't second guess, this is your shop. Also they keep my iphone up and running so that is not an issue either! Thanks StarTechPC!!! read more

Had some computer troubles and knew if I were to take it anywhere else it'd be a shot in the dark. They know what they're doing and do it with ease. Great friendly staff and great pricing too. Will be coming back for any other repairs I need! read more

I had a lot of problems at StarTech PC. First, I bring in my laptop, it's a 2016 MacBook Pro - the keyboard was messed up, they said it would take 5 days to get in a replacement keyboard and total cost was around $300. Well, they took 2 weeks. Not only that, instead of updating me as to the delays, I kept having to call them to get an update - they kept CLAIMING they were calling me to update me but it's 2021, I only have one phone number and it never got a call from StarTech PC - unless I called them. 2 weeks later, finally got the computer back and yes, new keyboard but the B button doesn't work great, and now the battery life (which had been excellent) is pretty terrible. I wasn't expecting a full refund but some kind of discount or some money back would have been nice. Crickets. I had brought the computer back in after I told them about the battery and the B button and no fix, oh well, "there's nothing we can do" sorry, too bad. I was tempted to give the 1* review but there were some aspects that weren't too bad and I don't think they're dishonest, just not as effective as they claimed, and no customer service as they should have offered a partial refund since my computer wasn't fully fixed and still isn't. read more

Great customer service. one of the cheapest diag fee in austin if not the cheapest!!! A++. read more

, I was robbed by these people for over $400. They told me that they didn't have the right replacement screen for my lap top, and would apply the $300 that I paid for the wrong screen to the new correct screen. Never got the new correct screen and paid them additional $400 for correct screen but their policy is to not give refunds. Even after 9 months of waiting finally they told me they wouldn't be able to get correct screen because they needed the part number. From the original screen. I asked where is my original screen they reply. We recycled it. But we can give you $300 back. I said are you stupid. Can you not do the math ?? James the owner said 300 and keeps hanging up on me !!! read more

I have been a happy customer for a few years, but now I have to say I will never do business here again. They have treated me poorly and because their service is going down hill they need to adjust or fail. Please adjust or please close this business and stop ruining our city culture. The manager was condescending to me and tried to argue instead of listen. The manager passed the buck and denied undeniable truth. I could have held his hand and showed him what they did wrong, but he was not going to listen. He made the wrong call and refused to just listen. I brought two power supplies to them and after the job I did not get either of the two back. I received a totally different supply and little effort was made to find at least one of my two supplies. The job took two months, but I work in a field where servers have to be built out and many of the components come from China. Why did they need two months when I can get server components in days? Why can my company get bad parts and have them swapped out within a week, but this business cannot swap a mother board in two months? Offering to wipe an OS is not the right call. You need to figure out how to do the right thing. I should not have to go home and figure things out for myself. Why should you be ok letting me walk out of your store knowing I have to go boot to a linux live iso and rescue my pc? Why not just tell me how to access the new pc, even if its an empty password, why would you not work through that? You saw how mad I was with your service, your loss of my equipment and yet you just gave up on supporting me which is your job. You claim tech support expertise, but you do not show it. You claim to help your customers, but waiting for much longer and not getting any help is terrible. All of your employees look upset and these days sound unhappy. That was not always the case until this manager took over. read more

I brought my IPhone in to get the screen replaced. They changed my screen out very quickly. Im not sure about the negative reviews about them. My experience was great and I'd definitely go back to them with other issues. read more

Great service and fast. Got my issue resolved quick and they charge a very fair price. They also have some cool accessories for your phone and compute. read more

DO NOT GO HERE!! This is long but detailed and worth it- trust me read it through. Also do note the 1 star review Feb 29th is very accurate to what happened to me. I came in to get my screen repaired. It had once crack on it (hindsight I should have just left it). My phone was working perfectly other than there being a crack. I chose this place due to the good reviews and that I could stop by between work and home (DT to Round Rock). I came in and everyone was sooo nice and helpful and the price was great. The repair took about an hour and cost me a total of about $90 with a new glass protecting screen on top to help. Mind you I have a shock absorbing case from spec that I put on it afterwards that has never failed me (should have had it on sooner....) I got the phone and it seemed to work fine. UNTIL I got home abut 30 mins later and there was a delay in the screen response, the pressure touch wasnt working and parts of the screen wouldnt work at all. I would try to tap to open an app and then it would delete another app as if I was pressing and holding it to rearrange or delete apps. I didnt have time to bring it back the next day so had to deal with basically having a paper weight for a couple days. I went back and the same guys were there and this is what they said: "Oh I can see the issue here. See when we replace the screens we use heat to get it to stay on and sometimes that adds air pockets but we can see this using a black light and if thats the case we can fix it" (ANYONE WHO KNOWS ANYTHING KNOWS THIS IS BULL**** but I didnt so I went with it) He replaced the screen for free and within 2 hours and I was off. Guess what- didnt fix the problem at all. Now I was so ready to write a 5 star review but at this point I was heated because my phone isnt working. Its a simple screen replacement. I have done it many times with no issues. So I went back again for the 3rd time. This time it was a new guy I hadnt worked with. I walked in a apologized if I was frustrated and that it wast pointed at him but the situation. I explained all of the above and this EXTREMELY CONDESCENDING Guy proceeded to tell me that "I hear this all the time, people come back in and say my phone was working fine before yall fixed it and now it doesnt work" Proceeding to blame me for the issues on my phone. Well listen here, if ppl keep coming back with issues AFTER you fix it then maybe yall need to close up shop as yall have no idea what you were doing. This guy told me that what the other guy said was garbage and that he didnt know what he was talking about and that they dont use heat.... He said he could replace it again but it will have the same problem (a problem that NEVER existed prior to them touching it) I said no point, they would be wasting time and material and I want a refund to go get it repaired by Apple professionally. He proceeded to tell me he couldnt give me a refund and only a manager could. I asked for the manager he said he wasnt there. I asked for his name which he provided only the first name. I asked for a number and he would not provide this. He said the manager was on vacation and MAY be back next week and I can PROBABLY reach him the following week SOMETIME in the evening. Does this manager even exist? This is highly unprofessional and it gets WORSE! This guy told me to watch how I spoke to him which is HILARIOUS when I was calm and the WORST I said was "hmmm well thats Bullshit" which 1) freedom of speech, 2) wasnt directed at him 3) youre really going to tell me what I said wasnt 10000% accurate to the situation? This guy then told me to go to Yelp and write a bad review to get the attention of the manager to get my refund. I see the manager hasnt replied other bad reviews. 1) Im owed a full refund 2) tall white boy (didnt catch his name) shouldnt be working there as he is condescending and also trashed the company and the manager to me. He said that he is "sick and tired of the same complaints about the company and the manager" 3) coming from someone that used to be a retail store manager and a multi-million dollar business owner- you should make sure everyone knows how to actually remedy a situation and be able to give discounts or refunds when appropriate. This happened about 3 weeks ago and I wanted to cool off before a review and this is still me upset. I ended up going to apple and they did say the damage was due to the repair this place did and I just said forget it and bought a new phone. Kinda personal mission to make sure this business tanks due to unprofessionalism, no refund, disrespect, faulty product, inconvenience (need I go on?) DO NOT GO HERE. read more

They cleaned my laptop and added her thermal paste within a couple of hours my first time going there. Now my second time, I had been charged for everything sort of beforehand and I thought that was weird and I was a tab bit aggressive with them in trying to figure out the charges. They were extremely nice and helpful and showed me where I was wrong, and they were completely right. Great guys, good service. Quick and not insanely expensive for the work they do. Good customer service as well!! read more

Save yourself money and stress: do not go here. Do not bring your devices to be fixed here. Do not ignore your instincts that the place looks and feels shady. I brought in a 7 month old iPad because the screen was cracked, and I was quoted $150 to replace the screen. The iPad was fully functional when I dropped it off - it was only a cracked screen. The two day job quickly turned into a six, at which point I spoke to the owner on the phone. He informed me there were "loose parts" inside of the iPad which was causing them difficulty when repairing it. But they were ordering a new motherboard cable (?) and would have it fixed quickly. Keep in mind that the iPad completely worked when I dropped it off. I called back the next day and spoke to the owner again, when he tried to sell me a 2014 iPad for the $150 that I paid for the screen. I understandably felt like I was being scammed, so I went the next day to pick up the device. The owner wasn't there, so I instead spoke with one of his techs. The tech explained that when opening the iPad, they had damaged it and had been attempting to fix it for a number of days. This was never disclosed to me until I showed up. I told them I wanted to be made whole for them completely ruining my iPad when I brought it in for merely a cracked screen, and I was told that the liability agreement I signed upon dropping the device off precluded them from having to do anything. At this point, I just took the device and left. It won't turn on and is a completely useless hunk of glass and metal now. TLDR: broken screen turned into a completely iPad and they refused to take responsibility. AVOID AT ALL COSTS. read more

I gave these guys a bunch of PC parts I bought from a co-worker. It took them 5 days to locate some screws that were missing and install the water cooling system, nothing else was done. They said come back the next day. -I call them up so I can get the product key for Windows, they say they don't have one. -the CPU fan was plugged into the CHA fan causing a boot error. Easy fix I shouldn't have to do. -The HDD were not screwed into the drive bays, they were just rattling along in there. They obviously have nobody checking over the work. -Windows 10 cannot automatically repair itself, so now I have to dig deeper and fix this shit at 9pm instead of getting to work. This is the worst PC I have ever received. The whole point of paying someone to do this is so that I don't have to do it. Fail. read more

I would give this place a 1/8 of a star. Too many complaints to talk about.. But here is a couple. Walk in and see all the parts that they rip out of device and resell when they are supposed to be bad. No refunds policy no matter what.. Wonder why.. Tell ya because they wouldn't make a dime then. I've brought and family.. Friends numerous devices into this shop off Burnet all around the same time.. All devices became unrepairable and was told it was the devices fault. I guess if you bring a BMW into a repair shop and they change your oil.. When you pick it up if the tires are Flat, engine is blown, tranny is in the back seat, and it now smells of beer/dirty mechanics its the cars fault.. And sorry no refunds but I trade you up to a nice Pinto or Gremlin. read more

StarTechPC - Ghetto front entrance. - Computers Near Me - Austin, Texas

Don't ever, ever, ever go here. When you walk in the door and see the entire store disorganized, dirty and shady. You will ask your self, this does not look right. It is not. I took my computer to get a new screen, EVERYTHING ELSE worked fine. I got it back FOUR MONTHS later. They lost my hard drive and said the mother board had crashed. The owner James was clueless, cold and rude. When I tried to talk with him about the issue he just wanted to talk with me about all the business he was buying. The so called "work" comes with a 30 day warranty, but if they never, wont fix anything who cares if it comes with a 30 day warranty. When the owner has not idea what is going on, how can you think any one else will care their. Over the four months I stopped in the store 4 times and called 10-12 times. No one would call me back to up-date me. When it was all done, I had to fight just to get my money back. James wanted to give me a store credit. AKA after four months he thought my time and computer where not worth anything to him. Bottom line it was like I took my car in with a flat tire, but everything was running fine - to four months later my engine was blown and my transmission was out, oh and by the way they did not fix my screen either. DONT GO HERE, turn around and walk out. When you walk in the door listen to that voice in your head saying this place looks shady. Because it is. read more

StarTechPC - This is what my computer looked like once I got it back from Star Tech PC after they had it for four months. Not working anymore - Computers Near Me - Austin, Texas

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Took great care of me today, even though they closed at 7:30 still took my phone and fixed it when I arrived just before closing time. Unassuming facade but great quick affordable service. Fixed my cracked iphone in 25 minuted for 100 bucks with a smile. Would return. read more

These guys are professional yet laid back. I've taken my kids iPads in for battery replacement, as well as upgrading my kids PS4. Loyal customer here. read more

Do not use this service, take it to Austin Mobile Computer Repair instead.. I took my laptop in to StarTech to replace the screen in Feb. The owner insisted on a $50 diagnostic test, even though I knew the problem. The owner insisted it could be a million expensive things and tried to sell me on trading it in for one of their (inferior) laptops. Stupidly, I haggled and agreed to let them replace the screen on my laptop. A few months later, my screen is coming detached from the computer bc a bunch of screws were not put back in. Took in to them again. They kept it 5 days. Went to pick up, and they didn't repair anything. Not one single screw was added. They again tried to sell me on a bunch of expensive repairs, but this time with a heavy emphasis on condescending mansplaining. read more

Had a problem with my fan and battery, and it was fixed up just right in a few days. It turned out that it was also having memory problems as well that I wasn't aware, but they fixed that as well and put it under the warranty. Great service, and I'll be coming here whenever I have a problem in the future. read more

These guys are awesome! I dropped my iPhone X and broke the screen. They had it fixed in an hour. Super fast and great work! They even give first time customers discounts! Definitely take them you electronics if you need help :) read more

I have been here twice for repairs and both times I have received excellent service. Phone case was bent and glass broken after dropping the phone on concrete. They were able to repair it so that it looks like new. read more

ANYONE WHO REPAIRS YOUR PHONE SCREEN DOES NOT NEED YOUR PASSWORD!!!!! Not only do they take your phone pass lock but they took forever to fix it. They used a cheap screen that has a blue tint to it to replace my old cracked screen. There are better places to get your screen fixed for the same prize. read more

Fixed a loose screw on my iPhone haptic system (buzzing noise on my home button) for free this afternoon. Great service!

I've been coming to this place ever since I first heard their radio ads back in 2003. Every single time I bring my computer in to be fixed here, it's not only fixed but it's delivered in the time they say it's going to be delivered. They are a third of the price of Frankenstein computer repair or even discount electronics. The shop is full of used computers for sale and it looks pretty messy inside, but when your computer is dead and you needed to be alive again, just bring it here and these guys will do a great job of bringing it back to life. Like I said, I've been coming here for over 15 years now and they've always done a great job. Thank you! read more

I had my iPhone and iPad screens replaced here. The replacement iPhone screen was malfunctioning which I had to be replaced again. The replacement iPad screen was not put on straight, and my home button got stuck under the screen. I took it back and they told me I must have pushed it too hard (I didn't). They said they would take a look at it and try to fix it. TWO WEEKS LATER I called asking about the iPad. They told me they had called me earlier in the week and left a message (they hadn't) and that the back plate on the home button had broken. I asked how they knew the back plate was broken and they said they took up the screen and saw it. I asked if they took up the screen to look at the back plate, then why is the home button still stuck under the screen? They didn't have an answer. read more

My name is Orlando I recently took my IPhone 13 and iPhone XR to have both front and back replaced for less than 500 because I have been here multiple times . Very professional place and front desk gentlemen were very professional and were able to explain the process to me great place and very reasonable on prices I recommended them 100% read more

Stopped off here Tuesday with Mom's broken laptop. The guy behind the counter acted disgusted that I came in. He then didn't even try to guess what was wrong with the computer, telling me that he wouldn't know anything until he ran diagnostics. He then proceeded to tell me that I shouldn't expect any word until the next afternoon since I didn't come in until 4 PM. After reading the other reviews on here, I'm glad I didn't leave the laptop here. read more

I was a bit of a computer geek back in the day, and I took my desktop here, when I still used one, because I thought they might do a better job than me. Read that as, I thought I was taking my PC to someone VERY skilled at repair/troubleshooting. However, I found the opposite to be true. The guy that attempted to help me out seemed retarded. No people skills, and no skills with PC hardware. This guy didn't take any precaution against Electrostatic Discharge. And if I recall, he actually worked on my PC on the floor when there was ample table space. Also, while swapping out a video card (or other PCI) for a known working one, he handled both mine and the test card very clumsily. That is, he grabbed the circuit board directly (which risks damaging the Integrated Circuits) instead of grabbing them by the metal bracket. Overall, my PC came away worse than the condition I brought it. I doubt much has changed since then, that is, they still probably hire idiots like this. They probably don't even realize why these people are idiots in the first place. The only reason they are still in business is because the average person knows so little about PCs. read more

Listen to the reviews here! I had a problem with my hard drive. The owner promised me that they will solve the problem, that I don't need to worry and that will give me a call by tomorrow. But... They didn't call, I was need to follow up with them at least 3 times and my laptop came back with an additional problem that it restarted itself every 10 seconds (problem that was not exist before...). I paid for the diagnostics which worth nothing.... read more

Awesome computer sales. Just bought a MacBook Pro and it works great. This company is too good to be true