1. State Insulation

    1. State Insulation

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    Las Vegas, NV

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    Insulation installation

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    7 years ago

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    Koala Insulation

    Koala Insulation

    (11 reviews)

    Southeast

    They did my house in the Henderson foothills, and I really like their price and their service. I…read morewill use them again.

    The pricing was competitive, and the crew blew enough fiberglass to reach the target R-49 depth in…read moremy single-story home. Unfortunately, the preparation and critical scope items I paid for were either completely neglected or mishandled. Soffit Baffles & Attic Ventilation: I paid for eight soffit baffles to ensure proper intake airflow. The crew initially installed only three, claiming they left the remaining soffits blocked because they assumed that was intended. The entire purpose of a soffit baffle is to preserve airflow and prevent superheated attic air from stagnating. When I brought this up, a crew came back out to install the rest and pull back the old batt insulation. However, the installer called to tell me some baffles couldn't be installed due to low roof clearance at the eaves. While I understand structural limitations, management refused to issue a partial refund for the uninstalled baffles, and even after the return trip, the scope I paid for was never fully delivered. Bathroom Exhaust Fans & Property Contamination: My home has un-ducted bathroom exhaust fans that blow directly into the attic space. During the initial estimate, I was explicitly assured that the crew would build containment barriers/dams around both fans to prevent loose insulation from burying the housings. Instead, the crew blew loose-fill insulation directly over both open fan housings with zero barrier in place. As a result, both exhaust fans are now completely unusable; turning them on pulls fiberglass into the motors and blows hazardous particles straight down into our bathrooms. While the blown insulation depth is there, the failure to execute basic airflow management and the promised fan protections caused major headaches. Rather than dealing with further disruptions from this company, I now have to spend my own time and money cleaning and repairing what they left behind.

    Legacy Air - Don't Overpay for Home Comfort

    Legacy Air

    (946 reviews)

    Sunrise

    Omar and came out after having my blower motor go out on my Bosch Unit, I called another local a/c…read morecompany who cancelled my appointment due to not being experienced to work on bosch. I called legacy and spoke to them about my situation. They had a tech call me to go further in depth to make sure they assigned me the right tech, especially being Bosch. Omar was dispatched and immediately did his general inspections once arriving. Then he went into the attic where he started doing his diagnostics and found out the blower motor itself was dead even though proper voltage was being sent to it. (Common with Bosch units). After just owning this new home for 2 months, Omar was able to help with cost of the repair from the unit and work out with our independent home warranty to get the job done right. Omar was very thorough and explained and answered questions I had in regards to the parts and a/c unit, I appreciate his honesty and going out to get our blower motor and return to complete the job on our intricate bosch unit. He was very experienced and knowledgeable which hard to put a price on.

    Legacy was once a reputable company, but over the past one to two years the quality of service has…read moresignificantly declined. During that time, I have repeatedly been given inaccurate information regarding service recommendations and repairs that later appeared unnecessary. Today's service appointment was the most concerning example. I maintain a paid annual club membership that includes maintenance for both my tankless water heater and HVAC system. The technician arrived nearly two hours late and appeared exhausted. Most troubling, the scheduled tankless water heater flush -- the primary purpose of the visit -- was never performed. Instead, the technician took photographs and left without completing the service. Two days prior to this appointment I seriously considered canceling my membership due to ongoing concerns with the company's declining service standards. Unfortunately, I decided to give Legacy one final opportunity and renewed the membership. The outcome of today's appointment unfortunately confirmed my concerns. As a result, I will now be pursuing a chargeback for services that were paid for but not delivered. This level of service is unacceptable. After five years as a loyal customer, I expected professional conduct, timely service, and completion of the work that was scheduled. What occurred instead reflects a troubling lack of accountability and respect for long-standing customers.

    State Insulation - insulationinstallation - Updated September 2026

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