Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

I purchased a used heater which I paid for that was installed and never worked! Tried numerous…read moretimes to contact the owner and was ignored! Never came to close my pool! Would never recommend Chad to anyone! No quality, reliability or integrity!

Love our pool guys!!! Great work and awesome people!read more

Ill do one star as well. Hot Tub Tony is the best. And it is very easy to cross thread while…read morebacking out a line. All heaters work for 20 years or more easy. Most hot tubs always work when they freeze. The nerve that they asked for a Certified electrician????? Really I have his # for yall (815) 282-5966 He prefers not to have a store for the overhead. He passes on the savings to you.

Owner of the business and his worker were drinking beer on the job. Also, when closing the pool…read morethey disconnected the heater and cross threaded the lines to the heater while doing so. My wife overheard them say that "they will have problems opening the pool in the spring." The owner or the worker never told us there was any issues with the heater. When the pool was to be re opened the heater could not be reconnected and we have not been open the pool. The owner of the business has refused to take responsibility for the damage and blames the pool contractor that put the heater in originally 20 years ago. I have had to put a claim in against his insurance company. So far they have denied any liability because for a week, the owner of the business failed to call them and when he finally did, the insurance company has to take his side of the story. I either need a new manifold for the pool or a new heater. In any case, I will be filing small claims court papers against the pool contractor this week. Don't hire Absolute Pool and Spas because they are absolutely irresponsible in my opinion.

Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

Had trouble with my SPA. Called OASIS Pool and Spa, talked to Brian. He asked all the right…read morequestions.. Brian came to my home, diagnosed the issue, and reprogrammed the pump via the keypad. Other SPA repair businesses started by telling how much they charge to go to my house without knowing the problem I was having.

Completely unprofessional company. No communication and when they say they're going to come, they…read moredon't show up. Not even a call. They're also extremely hard to get a hold of and don't call back. RUN. Go somewhere else where they appreciate you r business. I've dealt with Brian and team.

We cannot say enough great things about Poolside Pros! We are extremely happy with the quality of…read morework, the timeline in which everything was completed, and the professionalism shown throughout the entire process. Even four years later, their customer service continues to impress us. Anytime we have a question or need something handled with the pool, they respond with a true sense of urgency and care -- something that is hard to find these days. We absolutely love our little piece of paradise, and it's all thanks to Poolside Pros. We couldn't recommend them more highly!

4 stars because the communication was on point. I called and emailed many places in the area. They…read moreall blew me off. Cody got back to me and I didn't know he was apart of the company. It took 2 visits and i wasn't happy. I did ask for help to get to know the filter I had. I bought a house that came with a super pool. I never owned a pool before. I wanted help to get it running. He showed me what goes where but didn't get it going. I guess I was missing parts. So I'll give them that. But each visit is $130 an hour. Total bill was about $700. I was pretty upset because of the 2 visit charge. Kicker is. In this picture it just sits there, not connected. I still can't run the filter. I put a rubber gasket on and the water forces through the hose and blows it off. For a $700 job I'd expect the work completed l. I didn't re contact because I can't afford another visit. I'm scraping by as is. So good communication but they need to listen better.

Ok so this isn't about the company, this is about a certain driver who almost ran my fiancé and I…read moreoff the highway. He started merging straight in to us and then proceeded to honk as if we were in the wrong. My fiancé had to think fast and swerve out of the way by merging in to another lane during rush hour traffic. Thank god the guy we ended up cutting off saw all this happening and slowed down just in time to flip the bird to the driver who almost hit us.

From the owner: 50 years working on pools. I am way less then the rest and offer so many options that it is worth…read morethe call.