They advertise that they allow you to specify how to wash your clothes. Even though I PAY the extra fee for them to separate my clothes for me, I still separate my own clothes to make sure that nothing is missed. I put clothes in separate bags with brightly colored labels indictating the washing instructios for each bag. I pay a lot of money for my clothes and linens, and I do not want them abused or damaged. Twice now, I have received my laundry back with clear evidence that instructions were neither read nor followed. I sent expensive, highly concentrated laundry detergent, and the entire bottle was used on three loads. Wasting my money, TWICE. The disregard for my personal property is outrageous. I'm sure they have no intention of refunding me hundreds of dollars for the early destruction and replacement of my fine garments that I specifically said were meant to be hung up to dry. These included wool, cashmere, and silk. The advertising is a lie. You can send instructions, but you will be LUCKY if anyone reads or follows them. I will never use this company again. I am demanding a full refund -- not that it could ever cover the damage they have done. They also keep sending me wire hangers, that I have repeatedly told them I did not want. The message is clear: it doesn't matter what I want. They will do whatever they feel like and charge me extra for it. Completely irresponsible and careless launderers. read more

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Do not use this laundry company. The driver was very disrespectful and they actually stole laundry from me and my daughter. Our expensive jeans were never returned and they denied (LIED) that we were customers. Meanwhile, we had been customers for many years. read more

The workers of S. I. Laundry are friendly and hard working. Prices are somewhat decent.

For the first time in 3 years I had a positive experience at this laundromat because of Jessica who was quick to respond to my claims of some lost quarters in two of the washers. She came right away with the slugs-coins and gave them to me vs trying to put them in the machine herself. Not once did she try to make me feel like a liar or thief, like other employees here, as if 25 cents would make it break me. She was concentrating on her work, didn't see gossiping nor any lollygagging. read more

Oh, Staten Island Laundry Company... what would I do without you? I've been going to this place for almost the entire five years I've lived on Staten Island. With my hectic six day work week, which often includes night shifts, it is such a relief to always know I can rely on this establishment to pick up, wash, dry, fold, hang, and deliver back my laundry, which is always warm and smelling fresh upon receipt. I've gotten to know some of the staff and ownership pretty well, and it's always nice to stop and chat with them after a busy work week. They are EXTREMELY professional, down-to-earth, friendly, and very hard-working, even in the midst of a pandemic that has decimated Staten Island. They deserve all of the success that I hope and believe the borough has and will continue to grant them. Thank you guys so much. read more

I go at 8 I called before and asked if they were open they said yes and when I go they say no last wash was at 7 why are you even open ?

WOW! WOW! WOW! This business has Customer Service down to a science! When I was let down by my previous service (IFL) I was totally stuck! Reached out and could not have been happier! Mike (the owner, apparently) reached out personally and Nick was efficient and so accommodating Customer for life! Thank you to everyone at Staten Island Laundry Company! read more

Worst business practices. I asked for a hand written receipt because they printer was broken. They acted like they were too busy to do that simple task. Tell me you don't want my busy without telling me you don't want my busy. Go somewhere else for your laundry needs. read more

WOW!! I am so impressed with the professionalism, ease, and quality of service!! I'm in the area for a medical rotation and the house I'm staying at doesn't have a washer or dryer. I was already dreading having to lug bags of laundry while walking and then I found this place! Unlike many others, the minimum for pick up is only 10 pounds. I wasn't quite sure how to use their service so I called and the lady on the phone was so nice! I ended up using their online ordering service and the pick up and delivery guy was super nice as well. My clothes were delivered on time, folded, and smelling nice and fresh. Best part is, the price was unbelievable!! When I leave, I will miss this laundry service the most!! read more

I have found this service to be great on every level, especially the staff-receptionist to delivery/pick up guys, n owner. HOWEVER, two of my blouses, at different times came back with badly torn sleeves. I dont think I can even sew them to repair bc the tears are not straight tears; very irregular. Note that I requested they be washed on gentle/delicate cycles each time. I'm bummed bc they were my go-to summer blouses bc I am easily overheated and these were very cool n comfortable. Unfortunately, I looked to purchase new ones but they are no longer available and I cant find anything that comes close. I will still use their service bc everything else is very good but I no longer send shirts, blouses or pajamas, delicates; only towels, sweats n jeans. It is an inconvenience n creates more work for me. read more

This is the first time I've used their pick up and drop off service. I honestly couldn't be happier. The price was very reasonable. The service was professional and the quality was amazing . The clothes smell great and are folded so nicely. They notify you when they are on their way to pick them up and drop them off. I am thoroughly impressed and I will never ever go elsewhere. I'll probably never wash my own clothes again This was especially appreciated at a time like this where we are in a pandemic and people are staying home. So thank you to them for the impecable service. read more

They blocked me on Facebook and deleted my review there... I have used SIL for over a year. Ever since they have been under new ownership their service is awful. They show up earlier than requested and cancel the ticket if your laundry isn't out. Now I just got double charged for laundry that I had out two weeks ago. I'm in the customer service industry. The woman who answers the phone is very rude. I had surgery two weeks ago and they couldn't even accommodate me by picking up my laundry a day early because I couldn't lift more than 10 pounds. Again, I have been a very loyal customer for over a year. Don't go to here read more

The owner really cares about his customers and the business. If there is an issue he will make it right, that is what he did for me. Excellent full service Laundromat. Same day pick-up and clothes always smell fresh and are folded nicely. read more

Tried them for the first time this week. Scheduled an appointment. Got a call asking if they could pick up earlier, on pick up day. Same again on delivery day. Had to explain I would not be home until the appointed pick up time. Was subsequently told that, despite their early and ongoing assurances on their website, that they would no longer be serving my area (10301) as it is too far. Don't let them disappoint you as well! read more

If I could give this company 0 stars I would. The first 2 times, my laundry came out great. The third time I was unpacking my laundry to find other people's clothes in the mix. The manager did refund me for all 3 orders. I just recently moved and figured I'd try It out again. Last week everything was fine. Just now, I received a text that my laundry was dropped off. Went outside to get It. They dropped It off in my original laundry bags, which are fabric. It is snowing and raining out. The bags were drenched and so were my clothes. I looked at my cameras and It was dropped off over an hour ago. I really hate writing bad reviews for companies but this is just a constant waste of money. The clothes come stiff, even when you pay extra for softener. read more

Great, very professional services. Neat and extremely - well organized family-owned business. I have been using them beginning the first day they opened and definitely recommend. Trustworthy and reliable owners. Deliver at your home for no charge- if you need. Mike, the owner, and his amassing wife makes you feel as you are home, being attentive to customer needs, friendly and always, always smiling, working hard for what they are earning Thank you for being there for us! read more

The owner is really really sweet . I just start their service like 2 times , and every time he called me before he delivery and make sure my clothes are not getting wet ( it was snowing) . Really nice and sweet guy. This is Jessica From Grimsby st I will stick forever with this business read more

I have used their pick-up/delivery service a few times now. The first time was after the first snow storm 2017. My car was snowed in and I needed clean clothes stat!! I called them and the guy Mike assured me that they would be able to pick up my clothes. Not only did they dredge through all that snow but they delivered my clean clothes that same night. The prices are extremely reasonable. They work around my schedule and deliver my clothes neatly folded and the delivery guys are always so nice and smiling even at 9:30pm. I highly recommend sending your clothes to this place. I have never been to the actual laundromat but with service this good, I may never go! read more

This laundromat is usually pretty decent. The morning staff are always pleasant and professional. They keep the place clean. The evenings, my last few visits, the place is not kept. The staff? Not like the a.m. If I have to do my laundry late I'll find some place else to go. read more

Great, reliable place to come for your laundry. This place is clean, quiet, and the staff is friendly. I've always had a good experience dropping off and picking up my laundry. read more