An angel named John P works here, although everyone there is very friendly, the kindness this man showed me by taking care of some of my groceries I will never forget, thank you is not enough. I wish I could return the favor but a yelp review is a good compromise. Bless this man to the moon and back. Also this location is very clean and organized, bless all employees who work there :) read more

Hire new employees in the Deli area that actually have customer service skills and want to help customers. The people there are morons basically and have no customer service skills or food handling history. Asked for fresh wings because the wings in the warmer been sitting there for 3 hours and the old bag says "no I can't, we have to sell these first" and continues to say "their fresh, we just made them this morning" . Well no ish idiot, I don't think you'd serve leftover wings from last night, but just because you made them this morning that doesn't mean they are fresh you DAB. Some people are just stupid and ignorant. I'll shop at Von's down the street, they never have a problem dropping fresh food in the fryer nor do they complain or make comments when asked nicely. read more

You know I like my chicken fried A cold beer on a Friday night A pair of jeans that fit just right And the radio up... Quick and easy trip on a Friday night. Not sure what the deal is with the reviews but this market fit just right for my necessities. 5/5 Service Workers are all very nice and helpful. Aisles are clean and stocked. What more can you ask for? 5/5 Selection Produce looks good and ready to eat. Meat and fish are located in the back of the store. 5/5 Parking Plenty of spots available for this market. Located in a shopping center but parking is not a problem. Overall clean and good service with chicken and more available. Psalm 98:3, God bless read more

Service worker John is always really rude to us but we see that he is friendly to other guests who seem to be of a lighter skin tone. Called management to complain but I doubt anything will be done about this matter. Took my newborn to the store out of necessity and he proceeded to cough on us after being extremely rude. read more

This is an extra big store compared to the average Stater's. The bakery always has decorated cakes in the display case and there is usually plenty of fried chicken for sale in the deli. However, the last two times we bought the chicken, it was extremely salty, down to the bone. The pieces are nicely sized, but the saltiness is not appetizing. read more

Who doesn't love evenly seasoned fried chicken, but oh man this was grossly, excessively salty!! Yuck! Whoever prepared this fried chicken went overboard on salting the fried chicken. It wasn't enjoyable, hard to eat with how salty it was. They need to improve their quality control on their fried chicken here. read more

Came randomly on a weekend evening. No lines for check out, plenty of parking. There's a deli, bakery, and sushi section here. Reasonable prices and they had the greens I need for my beardie, as well as pre-packaged super greens with collard, mustard, and turnip greens (they used to have this brand at Von's before they stopped carrying it). Was $1+ for a nice bushel of collard greens that were fresh. Not bad. read more

The bakery is so good! The whipped cream cupcakes are a favorite in our household! They're not overly sweet and just taste so yummy! We've also gotten their fresh baked cookies and they are always so soft! Highly recommend their bakery. read more

Stater Bros. Markets - Chocolate cupcakes with blue and white whipped cream frosting - Grocery Near Me - Covina, California

I'm honestly really disappointed with the customer service at Stater Bros. it consistently feels uncomfortable and unhelpful every time I go in. On my most recent visit, I asked a simple question about how their app works. Instead of getting a clear or friendly explanation, the employee immediately seemed annoyed. His response was, "What do you want to know?" followed by "What do you mean? I don't get what you're talking about." I was just trying to understand if the app involved some kind of game or if it was something you ask for in store. Instead of helping, he brushed it off by saying, "It explains it all there," which it really doesn't. It shouldn't be difficult to ask a basic question without feeling like you're bothering someone. Unfortunately, this isn't a one-time experience customer service here is consistently poor and leaves a negative impression. Stater Bros. continues to disappoint. read more

Each time I visit this store, including Sundays and holidays, the shelves are in perfect order. Every single time. Thank you team. read more

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The cake itself was absolutely stunning--beautifully decorated, elegant, and perfect for such a special milestone, my mother's 90th Birthday. The attention to detail was incredible, and every guest commented on how gorgeous it looked. And the taste? Outstanding. Moist, flavorful, and truly one of the best cakes we've ever had. A huge Thank you to Monique for her outstanding service and dedication to her profession. read more

Stater Bros. Markets - Mom's 90th Birthday Cake!! - Grocery Near Me - Covina, California

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Horrible customer service. Employees seem bothered by any questions. Cashiers also have like a prideful "I'm too good to talk to you" kind of attitude. I was helped by Brianna and I found myself giving her the same attitude she was giving me. Customer service is everything. The way you treat customers is what ensures for them to return. read more

Normally, I don't have complaints. Today, the cashiers were switching. I expect, "I'm so sorry", or "sorry for the weight", ...nothing. Then when she checked me out, she didn't even bother bagging (normally I don't mind helping) and just helped the next person, forcing us to bag our own stuff. Cashier: April read more

Took me over an hour to get 12 latex balloons. I'm assuming a manager (Kenny), got an untrained employee to help me out. Poor kid took 45 minutes to get me 7 balloons, I don't blame him. He let me know he had never done it before. He got swapped with someone else to finish the job. The manager who put him there walked by me several times, so he knew how long I had been there. That same manager ended up ringing me up for the balloons and was annoyed at me for some reason, didn't even look up to hand me my receipt?? Too bad I seemed to have got Kenny on a bad day. read more

I recommend the corn tortillas (stater brothers brand) taste really good and fresh. I stopped buying Guerrero brand long time ago, because of the beater taste and strange smell. Friends and family have the same opinion of Guerrero tortillas. I was surprised that Stater Brothers has good corn tortillas, now I need to buy the flour tortillas. read more

Stater Bros. Markets - Grocery Near Me - Covina, California

Ordered a Superman cake and loved the outcome. Cake design came out great. Flavor and texture were good too. Added a figure to the side to complete the decoration. read more

Stater Bros. Markets - Superman cake from Stater Bros. Added the figure on the side. Came out great. - Grocery Near Me - Covina, California

Jordon was very helpful with taking our groceries to the car. He is always very nice. We go to this Staters every week and have good experiences. We also bank at USBank so that is convenient. Just a heads up that the Sour Patch kid's Halloween candy at the left door is marked 2.49 and when I got home my receipt said 3.99. read more

I recently visited this Stater bros location. As I was checking put I had a incident where the cashier was very condescending and rude. I spoke to the Manager john, the manager, explained issue. He the manager was very apologetic and immediately rectified the issue, when shown proof. He was the best manager I have encountered in a long time. Very professional and excellent customer service. I want to thank him for taking care of customers. Stater bros has a true gem in this Manager. I can see why he's been there 15+ years. Thank you for restoring my faith in customer service and management. read more

Stater Bros. Markets - eggs erroneously placed in wrong area and price was not as shown. - Grocery Near Me - Covina, California

Bring back Manager Chuck. Store is going downhill quickly. No available shopping carts unless you go find one in the parking lot. Staff is very rude - staff sweeping the store expect you to move while you are shopping, they don't say please or thank you, checkers don't even acknowledge you, expired items remain on the sleeves. Please bring back Manager Chuck. I gave two stars because of selection of items and overall value. read more

I've been shopping at Stater Bros for years, and I've got to say their meat department in the evenings is always spotless. You can tell they take real pride in keeping it clean and organized, which makes a big difference. I also want to mention Edwin--he's always been very helpful and kind every time I've needed something. He doesn't just point you in the right direction, he actually takes the time to make sure you get what you need. That kind of customer service is hard to come by these days, and it keeps me coming back. Keep up the great work. read more

This is market is very organized in the fresh produce area. Very Friendly .if your looking for large quantities this store have it read more

I sent a customer complaint via email. Even more disappointed than I was. All they sent back simply summarize "sorry, will look into it." Stater Bros., used to be my store to shop too. Food was great. I had a family party, last week, I told everyone and they're not shopping there anymore. Stater Bros., you had a chance to fix it. You disappointed me. read more

I'm no longer embarrassed to claim a supermarket as my own...I'm an official stater bros bro--and I'm happy with our local option here on Grand, especially when compared to smaller, more poorly lit stores like Claremont or the beleaguered building on Azusa in West Covina. First, management should be aware I'm launching a full blown investigation into their practice of providing free default wi-fi in their store, as I suspect they're sucking up and selling our consumer data. there's a ton of valuable information gleaned from our time in store, location/duration, search. That's wack and I automatically turn off my wifi when I'm in the store. The employees are solid, the US Bank convenient and parking lot plenty big. I've taken to using the order/pick up app which convenient, except when they fail to come to the car with the goods, tho you've checked in on the app. I've had to call the store number so many times that I know to advance to option #8 to speak to the store manager to reminder him/her. All in all, I won't be changing stores anytime soon and hope they strive for that 5 star rating. read more

Had the worst experience with the cashier Nate. Horrible customer service, very rude and bitter. First my daughter asked him where the bottled juice was and he told her aisle 5. We walked all the way over there and it was the incorrect aisle. She asked another employee and he gave her the correct aisle which was aisle 11, one aisle after the aisle he (Nate) was in pretending to "fix" stuff. There was only one register open and a long line so he opened another one and took the next person in line which we followed. I was making a separate purchase and so was my daughter. He just removed the stick and scanned my daughters first item. I told him I had a separate purchase, ignored me and continued scanning. He asked her very rudely to move her shopping cart to the bagging area. When it was my turn to make my purchase I gave him the benefit of the doubt and asked if it was a long day, I asked him again and he continued to ignore me. I told him to cancel my purchase. I believe if you're not happy or miserable where you work then quit, don't take it out on other people. Maybe they should be given a course on customer service. Will definitely not be returning! read more

I don't normally leave a lot of reviews, especially for grocery stores, but I felt like I have to give a big shout out to Alex, one of the Assistant Managers of this store. He is always willing to help me find what I'm looking for. He puts in a lot of work to make sure the store is always clean and well-stocked. This is definitely my go-to location when I'm in town! read more

I would like to make a commendation to the meat department staff especially to nick ,2 erik,and holly,they have a very good customer service team,very helpful and even though they're busy they will drop what they're doing and offer me the help I need, stater brothers is very lucky to have employees like them. read more

I just want to give a quick shoutout to Alex, the assistant manager at this Stater Bros. location. He's always professional, friendly, and makes sure the store runs smoothly. You can tell he really cares about the customers and staff. It's always a pleasant experience shopping here--clean, organized, and well-stocked. Great job, Alex & team! read more

Been going to this Stater Bros about 8 years. Since new manager took over, staff has looked demoralized & service has gone downhill. Tonight only one butcher on staff (poor guy). Gave up waiting after 10 mins and grabbed prepackaged bone-in instead of boneless bc of bad eyes. Instead of backing up the staff, I saw the manager running produce to the back. Bring Chuck back!!! read more

I am updating my review based on the wonderful customer service experience at the check stand. I would like to give John P a shout out. The rude kids behind the the other department counters can take some notes. Very courteous gentleman. read more

I love the variety of products they have. Vegetables are fresh and the quality is great! My only complaint would be in regard to the customer service. They are a bit rude and unprofessional, never smile or try to make any connection with customers. They need more training I bet. read more

They never never have chicken, potato wedges, etc ready. They make you wait forever if you want some or just tell you they don't have any!!!!!!! I'll go somewhere else!!! read more

I've ordered my cakes here many times and it's pretty good for kids birthdays etc. they only need a day before for pre ordering a cake so it fresh. The girls there are super nice and awesome they don't get enough credit. I told them what I want and they where able to do it. I added the bees and cupcake holders on them. I'll be back for more. read more

Stater Bros. Markets - Chocolate caked layer with chocolate whip in the middle - Grocery Near Me - Covina, California

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There was a problem with my groceries. I called them spoke to John/Jon over the phone and expressed my concern. He immediately offered his help and found a solution, quick. He invited me into the store and spoke to Sonia, who also was willing to help me. They both helped me so much I was extremely grateful. Great people. Great service. I always come here for my foods. Will keep coming here and the ambiance is good too. I am happy read more

Thanks to Celia for designing and making this cake! Came out very well and the taste was yummy! Great customer service and attention to detail. From this local former USPS worker, my dad says thanks. read more

Stater Bros. Markets - a cake with the number forty years of service written on it - Grocery Near Me - Covina, California

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This store is large and the employees are courteous and friendly. The store is clean and tidy. I shopped here in anticipation of selecting a new "regular" store in the Covina area. The parking lot is very large and shared with several other businesses. The carts are well maintained and an ample amount are available for shoppers. There are many products to choose from. The wine selection and beer selection are adequate. The organic selection is lacking. If one is shopping for organic, this is not the store to choose. One must check expiration dates vigilantly here. I found expired products, even milk. I also found broken eggs, make sure to open cartons. All in all, I had a successful shopping experience. I had to settle for alternate food items when the type or brand I desired was not available. They have a "club" to save money. However, the prices here are already low. This is a good store to keep the grocery budget low, however, in my opinion, the brands available are not my preference and organic food, including packaged and fresh, is important to me and does not seem to be a priority to this store. I will come here in a "pinch" but my quest for "my Preferred store" continues! read more

The cashiers don't know the price of the bakery items. They have opaque bags for the single rolls. The sign says 39 cents but the cashier rang it up as 99 cents. Times are tough with inflation. You gotta save every penny you can. That is a 60 cents markup. I had had to go back inside to see the sign and check it to get a refund. Please get clear bags for the bakery section. read more

This review is for the baggers, box boys, whatever they're called. Dear Store Manager, teach these people how to bag properly. I had 2 large Trader Joe's bags for my groceries. I bought 4 - 2 liter sodas, they were not bagged or even offered to be bagged. One of my reusable bags had 3 small bags of pasta and 2 bottles of punch, these could have been put in the other bag which had plenty of room and would have left my 2nd bag available for the sodas. Next time one of them asks if I need help to my car, I think I'll accept the offer then show them the right way to bag groceries. Because I did redo everything. read more

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I have shopped at this Staters Bros for quite a while, but I have found that their produce is going downhill. I bought tangerines in a bag, and most of them were bad.i returned them and mentioned the problem to a manager. Then I bought 2 containers of watermelons, and both were bad before the expiration date. I returned them. That's 2 trips back to the store. Now, 3 avocados were bad when I cut them open. That's 3 trips back to the store. I'm not buying any more of their product. Recently, in the last 6 months, I've had some type of product that is bad from this store. You pay high prices for groceries, so you want to get your money's worth. I'm quite disappointed with this Staters Bros. read more

This Stater bros is nice because it's a big one with bakery etc., clean well stocked produce is Leah fresh and Meat excellant read more

With all the choices we have, you'd think the staff here would be on the alert for great customer service. Today i was at the deli, the man before me had ordered a medium container of mac n cheese, the deli guy put Macaroni in a container, when he handed it to the man, the customer says..i ordered macncheese, the deli guy says, no you didn't, i heard you say macaroni, the customer disagrees and says i wanted macncheese, the deli guy says , next time you need to be cheese. Who says this to a customer. The cashier in line 1 never said a word to me. Just a bad customer service all together. read more