I usually like shopping at Stater Bros, but the service deli at this location was disappointing. A dark husky employee working behind the counter was extremely loud and seemed more interested in chatting than helping customers. It felt unprofessional and honestly kind of lazy -- several people were waiting, and the service was very slow. He asked us what we wanted, and he immediately went to the back and called us "big backs" and started giggling loudly in the back so disgusting. I hope management pays more attention to customer service here because the rest of the store is fine, but that deli area employee really needs improvement or to be remove read more

I came in about an hour before closing after a birthday celebration and the bakery counter provided a free cookie alongside my order.

Left on Google as well!! I was there just a few days ago getting assistance at the bakery when only a male worker was behind the counter helping EVERYBODY. Everyone I know who shops here especially at the elderly center I live in knows this employee! He is a sweetie! One lady came up demanding he helped her over other customers before her and her husband like she was somebody special and he was still nice to her. I would've told her to go where the sun doesn't shine the way she was acting and he still was nice. I went back today the store 2 days ago just to speak to him and get a cake pop and found out he was suspended!!!! I'm familiar with him and the managers and it's really a shame and bad look on the managers not the employee. I'm disappointed. That's RIDICULOUS!!!!! I'll be taking my shopping to another local stater brothers who has more respect for their employees! read more

I would like to give Conrad a shout out! He helped me get the perfect cut of meat! He was extremely friendly, and went above and beyond! The best experience I've had in the meat department! Thank you, Conrad! read more

Plenty of cashiers on a super busy day before Christmas and gave a quick check out. The deli section moved quick with the chicken order. 8 pieces of chix, 2 wings, 2 legs, 2 thighs, 2 breasts =$10 read more

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I don't know who made ridiculous decision to have checkers cover bagging. It slows down the line or else you bag your own groceries (which is hard for a disabled old lady like me). I guess I'll be shopping at Aldi and Walmart instead. read more

The deli staff here is incredible! I needed to feed 30 hungry people. I bought a lot of food with not much advance notice. The lunch was an incredible event I have to tell the world about. Lots of platters, two 6 foot subs, cookies, fruit, vegetables, condiments, desserts, lunch meats, cheeses, and more. Looked incredible, and tasted better than awesome! You all deserve 15 stars! read more

Stater Bros. Markets - Amazing lunch - Grocery Near Me - Hemet, California

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CLEAN MARKET but TOO CROWDED. The check-out lines are so long and the lanes are so cramped here, I don't know why we don't have self-checkout kiosks here yet. The meats are high quality at Staters, I love the burgers and deli offerings. Prices are bit too high here though. I'm impressed that the store is well-stocked and there's a lot of yummy selections in the bakery. I see a lot of seniors picking Staters as their market of choice and I can see why. There's hover chairs and the staff are quite helpful with them. Other than that, I don't find the staff as too nice with younger customers. I don't like coming in to find stuffy Staters staff. There's plenty of produce, wine options, dairy products and frozen selections at this location. It's okay, I'm just not a fan. read more

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Alicia at the Service Deli is THE BEST Employee. We came in for some fried chicken yesterday and was treated with courtesy and professionalism by ALICIA . I want Stater Bros. To know how well we were treated by their guest service deli Alicia. By the way, the chicken was INCREDIBLE too. Great place to shop, eat and get treated with respect!!! 5-Stars for Staters and employee Alicia. Thank you read more

Buyer beware if you go to the service deli, there is a heavyset, tall, black guy with really tall hair and hair on his face. He is not wearing a net to cover his facial hair serving food. This is unsanitary. He does not need to be working with food with his hair. So if you are getting food from the service deli watch out with this guy, this is not the first time I have seen this happening so I said I should say something I will not be purchasing food from the service deli again. I will be contacting the health department regarding this unsanitary deli department. read more

The many faces of some of the Stater Bros. employees on Florida, in Hemet. Being welcomed by the "greeter" smiling Jerome as soon as you walk in, is pretty awesome! these are all employees who have helped me in one way or another, whom I appreciate, and are an asset to Staters! please see their pictures, I don't recall all their names, but all are pretty incredible. read more

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Me and my family went to this stator brothers and got the carne asada from the deli, went home and cooked it and it immediately tasted like fish, once the entire carne was cooked it smelt like fish and was gross. This is the second time stator brothers meat from the deli has tasted or smelt like fish. Don't recommend buying meat from here read more

This is my go to place for meat all because of there butcher Conrad ! He is the most professional and polite. Conrad takes pride in his work if I ask for a fresh cut of meat he will trim it and make sure I am happy with my meat thank you so much Conrad! Stater Brothers is very very lucky to have you ! You are definitely an asset to that company! read more

So happy with how the cake turned out. I asked for a white and purple marble look and the did just that. The cupcakes were cute too. Thank you Staters read more

Stater Bros. Markets - The cake we ordered :) - Grocery Near Me - Hemet, California

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Store is always clean and organized, i love the new fruit service area, they are able to slice and dice your fruits for you there. The fruits and vegetables are always fresh, the bakery and deli always seem to have a great stock & variety. read more

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Was traveling through town 2 weeks ago I went into this stater brothers market in Hemet Mr Gordon in the produce department was extremely helpful when he saw that I need help. Gordon went out of his way to help me find the produce I needed and even went to the back room to get green bananas that I was looking for The produce department was very clean and the produce very fresh. Thank you Mr Gordon for all your help read more

I used to work here but it looks when I quit I create a catalyst because I don't see anyone I used to work with. Funny. If that b*tch that still works in the back, avoid her. Micro managed how I swept when one thats not needed for even the most simple minded person and two everyone had different ways to clean. Anyways these days it seems the same. Nice people, clean store, nicely stocked. The only thing was they used to be one of the cheapest chain grocery stores (esp when I was younger) but its become pretty expensive. Not Ralph's prices but they're getting up there. Great produce tho. read more

I sure miss the days when the service in the deli was top notch. Now they prep and ignore you and talk about each other. If this was the first time this happened I would not have taken the time to write this. And I did write this while I was waiting to be helped. Side note: threw the deli meat on the counter... read more

Ridiculous that every time I order pick up it takes 30 + minutes to receive and several calls. Why not remove pickup orders from the app if employees aren't going to assist? And on top of that get a service charge for poor service. read more

Conrad in the meat department has the best customer service ever ! Every time I go in he's patient with my toddler and I (everyone knows it's hard shopping with toddlers) and he's so kind. I know stories of his customers for years and how they have the best customer experience with him. I truly think this man deserves a raise. He always tells us what meats are on sale ! He is always fast with his service. I will always go to this market. read more

The service I received at this location was amazing. I called into the Service Deli and Bakery multiple times at different hours of the evening to place custom orders for a party this past weekend and every employee I spoke to was VERY helpful and nice. I also went into the location to change these orders the day before the party and again had a great experience. Every employee I spoke to made sure I had exactly what I needed and never made me feel like I was an inconvenience. When I went in to pick up my large order, it was perfect and ready on time and the store employees made sure I was in and out without any issues. Thank you to those in the Service Deli and Bakery (Mandy, Danielle, Jeremy, and Priscella) and the Assistant Manager (Josh) for being so kind and helpful! This location went above and beyond and made my party an absolute success. read more

You can tell they treat employee bad, young workers in front look miserable...don't blame them. Old lady in front is very rude Everytime!!

Florida and Sanderson store is one of the best. Service is excellent and prices are great. Store is always clean and well stocked. Big thank you read more

Camryn is amazing. She is always helpful and pleasant. She is eager to help. Stater bros. Hit the jackpot when the hired her. She is hard worker and all about customer satisfaction. She is a natural and that is hard to come by these days. read more

I just wanted to give a shout out to this stater bros!!! I do the online order and pick up once a week. This is a great option for those who don't like to go into the store. Every week I'm extremely please with the service I get. Let's start out with the shopping part they always do their best to get everything you order if it's out of stock they do a great job on substituting it. The communication from the shopper is alway professional and they let you know what's out of stock and what's the next best thing. Now for the pick up if you alert them you're on the way it's quick and easy. The last few weeks Keith has been the one delivering to my car. Keith does a great job and is always so nice! Sorry I don't remember everyone's name that has helped me but I've never had a bad experience. Thanks Staters for for having outstanding customer service standards. read more

I shopped at Stater Bros. located at 3125 W. Florida Ave. in Hemet, CA on Tuesday, 12-26-23. Shortly after I paid for my groceries and left the store 2 men approached me by my car. One man was the store manager, who was rude earlier in the store to us, and the other was the security guard. The store manager accused me of stealing and asked to see my receipt. Just to be clear, I paid for every single item in my cart; I spent $176.84. Neither one of these men were wearing a name tag. The manager told me that he wanted to see my receipt because he thought I stole something. I was humiliated and do not appreciate being called a thief. Being that I have had the worst experiences shopping in Hemet, I was extremely upset when these men literally ran out of the store to catch up to me to accuse me of stealing something, which was absolutely not true. I told them to go back in the store and check with the cashier and I would wait there but I was not showing them anything. There were many people around us, including my child and grandchild. It was an embarrassing situation that should have never happened. This type of treatment is the reason why I drive past the Stater Bros. in Hemet, CA (near Sanderson and Florida Ave) and shop at other stores in nearby cities, even if it is 30 miles out of my way. I normally do not shop at this location anymore because I have gotten crappy service in the past as well, but against my better judgment, I took a chance and shopped there this time. I was hoping to buy a few items and get to my planned event that afternoon on time. Instead I was held up by this nonsense; with these two men approaching me and accusing me of stealing. Both of these men and whoever gave these men the idea that I was stealing should be ashamed of themselves. I have shopped at various locations of Stater Bros. for well over 20 years and never had this problem, but this is how the employees in Hemet, CA treat CERTAIN customers. Since I moved to Hemet, I have received the worst treatment at Stater Bros in Hemet, CA. It is obvious that this was racial profiling and stereotyping and I do not appreciate it at all. The managers, store clerks, and security need better training in customer service and store management. There are real criminals out there but instead, the manager and employees are focused on people like me who actually care about the store and community. This situation was ridiculous, it should not have happened, and is a prime example of how lawsuits for defamation of character get started. read more

Stater Bros. Markets - This is the person from security that wrongfully accused me of stealing at Stater Bros in Hemet, CA. - Grocery Near Me - Hemet, California

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The service at sushi bar is bad. They didn't have what I needed, so I asked if they could make one. The lady made a sour face and pointed to what was there? She was busy making other stuff, so how about a little customer service read more

The produce here has really gone downhill. The romaine lettuce always has flies, mud, worms, and/or bugs in it. Not cool. And yes, I always wash my produce before using, but this is next level nasty. read more

Be vary wary of the "fresh" sushi at this Stater Bros. I was trying to get helped with a question I had about some rolls in the display. It took over 15 minutes for a clerk behind the counter to acknowledge me. She finally rudely said the sushi chef had left for the day. That's when I asked why the raw fish was sitting out on the counter if they are cl. She couldn't explain. I asked the manager about it. She said it's a separate company that does it. As I was waiting I saw two flies land on the fish. I will be providing these pics to the health department. UPDATE: While I could never got a call back from the person at corporate who requested I contact her, I did talk to the store manager, Collin, yesterday when I went shopping. He told me he was aware of the situation and had tried several times to contact someone at "Fujisan", the company that runs the sushi section and they had not responded to him. Collin was very pleasant and we talked for a bit about the situation. I told him I have always been pleased with this particular SBros since it opened and this was my first issue at the store. He has spoken with his staff and said he expects customers to be acknowledged and helped professionally, not just blown off. He has called me back a few times with updates and I really appreciate it. Therefore, I changed my 1 Star rating to 4 Stars because of him. I still don't trust the sushi right now because the same Sushi chef is there that I saw that night, but that shouldn't be a reflection on the whole store and his actions prevented me from reporting it to the health department. read more

Stater Bros. Markets - Grocery Near Me - Hemet, California

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The best choice of meat to go to. Price is always reasonable. The veggies-I'm happy they always have available what I'm looking for like mustard greens,bokchoy( Asian stuffs) they also have tofu. Like their Asian aisle they have the basics I can pick up easy if I ran out. Their Cleo Fried chicken is my life saver if I don't need the feel to cook. Cashiers & baggers r always polite & nice read more

My favorite place to shop. This past 2020/2021 has been like no other and stores have had to make many changes . This store has been wonderful through this entire pandemic , through the shortages. The constant cleaning , the angry customers and the constant mood changes from the government. This past year your store has became my personal store, I love the help I receive from helpful employees like , Michele in the milk book, Peter, And Martha . They all try to order items for me if they are out of stock For Christmas I had my prime rib ordered and it was a beautiful piece, well marbled , I received grade A meat , I really love your meat department. The fresh fruit bar staff is wonderful, I love knowing it is fresh daily. I cannot leave out Gordon, every time I come to produce Gordon greets cut with a cheerful "HELLO, HELLO," a wonderful way to start a day . You have amazing staff read more

Store is completely unreasonable. I suggest anyone ordering from the bakery use to think again. Ordered a lavender cake for a 21st birthday and received a blue one. When I called the bakery manager, she told me to bring the cake back and they would fix it. That was also the opinion of the store manager. If it was done correctly, I would not have to return it to be fixed in the first place, but bringing outside food back into your bakery is completely unsanitary period, not to mention during COVID. I will NEVER order from this store again. They received my hard earned money for a product that I thought I was getting and completely delivered something else. So sad, Stater Bros used to be such an ethical business. UPDATE: The store manager has since made the situation right and I appreciate the kindness that my mother said was shown. I would still recommend that you check your bakery item, prior to leaving the store, because the bakery manager clearly has a different opinion on what baby blue and lavender are. read more

Stater Bros. Markets - Grocery Near Me - Hemet, California

Big thank you to Ashley G. For assistance with my groceries. Very friendly and helpful. Thanks Ashley

We do all our shopping at stater Brothers at least twice a week. We do the online order and pick it up. One of your associates Mark is the best employee I think I've ever experienced at a market. He does all the picking of the order he bags it checks it out and always communicates if there's any issues with the order. He also is responsible for delivering the order when we get there always has a smile on his face, and as always very very friendly his service is exemplary and probably the reason we enjoy shopping at stater Brothers so much, he's at valued asset to your company and he deserves to be recognized. Every time we've been to your store either for pickup or delivery, the service has always been so good by every associate, kudos to the manager and his team in hiring such great people. Thank you we do appreciate it, as there's many different options to shop here in Hemet. Our patronage to your location will continue and again please give Mark the recognition that he deserves. read more

Great deals, clean and friendly. Wish we could get some specialty items like other cities. read more

Went here last week to purchase some steaks from the butcher. I wish I would have gotten the name of the guy that helped me because he had the best customer service. Super helpful, talked to me and answered all my questions about the different cuts of steak and then offered to season them for me which I didn't even know they did. I thought customer service died but this guy showed me there are still people who care. read more

Absolutely the best store to shop in Hemet, very clean and the friendliest and most helpful employees. The prices are just a little higher than Walmart but the quality of the produce , atmosphere , meat , and employees make it worth it. Gordon in the produce department is very helpful and always has the produce fresh unlike other stores. I never need to worry about strawberries, tomatoes etc. for he is always on the floor checking the fruit and disposing of the old. The meat department has fresh ground beef and a wonderful staff. Sherry in the floral department was also very helpful in arranging an arrangement for my son the flowers there in her department are fresh . The store is very clean and there are very helpful employees on almost every isle willing to help unlike the employees at Walmart or Sprouts where the employees snub you . Rita and Lori are amazing cashiers in the morning that really complete your shopping experience. Because of these employees listed and others I have decided to only shop now at this store over the other Stater in the city and most definitely over Sprouts , for the produce Gordon selects is much fresher read more

Sushi packed into our bags sideways?! They didn't even ask if we wanted the sushi packed! They bagger packed everything so quickly while I was paying for my groceries! I pulled my sushi out of the bag before leaving the store to see the beautiful display slumped over. Yikes... read more

Stater Bros. Markets - Sushi packed carelessly - Grocery Near Me - Hemet, California

A special shout out and thank you for excellent customer service to Gordon and Lucia. I had an extensive grocery list from my wife and was totally lost as to where items were. Gordon and Lucia in produce not only helped me find the produce items they both also were very informative and helpful as to where other items were in the store. read more

If you want to pay top dollar and get ripped off by the extremely high prices shop there. The no refund/exchange due to COVID-19 is more annoying. These people have seen me for the last time after 30 years of shopping at Stater bros read more