First-time visitor, and though it may not be my last visit, I'll never purchase their sushi again. The rice used was hard and appeared to have been left over from the night before, which, regrettably, I did not discover until I was well on my way home, having eaten while I drove. The store itself was spotless and fully stocked; store employees were friendly; however, the old sushi forced me to knock my review down to two stars read more

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Almost the whole store is everything packaged in plastic...... Isles of water and beverages but no water in glass or tin bottles. Don't order from the deli late in the day. Somehow the food becomes very unappetizing towards the evening hours. The recipes for the deli foods are bad tasting. No wonder they don't get eaten at potlucks, so I haven't made that choice of food selection anymore. Make sure the chicken has been fried in fresh oil........ I have had rancid tasting chicken and now I don't chance it anymore. The fresh flower selection is drab so I have to buy a few bouquets, take them apart and create something better than just a bunch of random blooms thrown together and that's pretty much all that is offered for the most part. The store is clean, the meat department is good, the people that work there are nice and helpful but I sure wish that they would have a bigger push for their food being in glass read more

They had a huge flower section with beautiful fresh flowers to choose from and the laundry detergent price for Tide was just $16.99 about the same I pay for at Costco. read more

Stater Bros. Markets - OMG I never knew Stater Bros carries Menudo! - Grocery Near Me - San Jacinto, California

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Maribel did a great job today. Only i regular register open. Got us our quick. Thank you.

Christian at the check out is one of the best at this location. Friendly and fast. He gets you in and out with a smile. Great store overall. VERY clean. read more

Susan always goes out of her way to help me whenever I shop there, I have trouble getting around, she always greets me, is very courteous, kind & always has a great attitude towards everyone. I look forward to seeing her whenever I shop there. read more

My cake was made incorrectly and Amber helped assist me as needed. She's amazing and deserves a raise !

I have to give a big shout out to the people in the meat department, Damian, Gerry & Amber. They truly went above & beyond for me, especially Damian & by the picture you can tell, he was truly proud of himself as well, as was I and his team. I was making burgers over the weekend, and my mom doesn't eat red meat, so I went looking for chicken patties & couldn't find some, only turkey patties. I went to the meat department to see if they can help me & within seconds, they're like, "we can get whatever meat you want and make it into patties for you." I thought that was just impossible since I only wanted 2 patties but these guys didn't mind, didn't look upset about it, on the contrary Damian jumped to the occasion & made me 2 delicious looking chicken patties. My mom said they were delicious, the best she's has. So from now on, I'm buying freshly made chicken patties from my friends at Stater Bros. Meat department. This was on Saturday afternoon around 2:30-3:00pm. read more

Stater Bros. Markets - Freshly made to order chicken breast burger patties - Grocery Near Me - San Jacinto, California

I placed my order via online ordering for pick up with a slot time 8 - 9 pm., which was ready by 7:20 p.m. My order was shopped by D'Angelo, who did an excellent job of picking the produce and fruits on my order. His attentiveness was 5 star all the way around. Hat's off to him and that location for a wonderful experience. read more

This place is a joke they don't care about disabled vets disabled people at all I've ask them many times over the years please replace these carts they are broken batteries fully charged yet I get three items barely make it out of the store I've talked to the guy manager he's not interested in helping I give all the respect but get none greed is staterbrothers way greed greed greed they love our money I'll make sure to also start posting pictures of the dirty filthy carts we use horrible read more

We received exceptional service from Michael A in the checkout line. And I'm handicap and my wife and I needed help and he gave us exceptional service. Thank you‼ read more

I want to say thank you very very much to Flor in the flower department she is AWESOME! There was very very few flowers up in the store as my daughter and I walked in looking for a bouquet of flowers for mother's day....we grabbed some flowers and sewn she had just completed a small arrangement of flowers I asked if she was not busy if she could put together an arrangement of flowers for us....she said, "yes I love putting them together"....we had a brief conversation as she was putting it together. As she was putting our arrangement together a man said to her I will have that there what your making please she said sorry this is for him....she told him grab some flowers and I would love to put them together for you. I thought wow this woman is a hero also "making beautiful arrangements for complete strangers so they can bring a beautiful gift home!" I wanted to give Flor a huge huge hug! (Dang pandemic) my wife loved the bouquet of flowers my daughter and I brought home that Flor made for us! She said it is going to be $price....priceless! Beautiful heart, wonderful spirit, awesome woman tour the beat Flor! Your also a HERO! read more

Stater Bros. Markets - a vase of flowers - Grocery Near Me - San Jacinto, California

Liam in the meat department is amazing. He always helps me with any cuts of meat that I need. No matter how many questions I have or how much meat I need cut he always greets me with a friendly smile and lets me know stater bros values my business. He also helps me utilize cuts on sale and seasons my meat to perfection. read more

Update: One thing about Stater Bros as a company is they do care about their customers. Since going back, everyone has made such an improvement on their customer service. From start to finish it was a great shopping experience. Hats off to every employee working through these crazy times and still having positive attitudes. Thank you. When your waiting to be acknowledged at the meat counter and the meat department girl working there cares more about talking to her co worker about how busy it is today and wishing it was slower. Are who interaction was pretty much how can I help you? And anything else? As She's walking away and I'm giving her more customer service by telling her to have and nice evening and thank you. I gave 2 stars cause my cashier was friend read more

I specifically ordered a cake to have strawberry filling picked it up and get to the birthday house well get to cutting cake and bam nothing and it decorated very lazy I called said they would refund with receipt ok great get a call back 15 min later oh we need the cake back also......... ummmmm no there isn't a cake left to bring of course people are still going to eat it cause they didn't know how I ordered it....... they said they wouldn't do anything without the cake back wtf....... paid extra for something I didn't even get and they will do nothing about...... If you order here triple check you cake read more

Maggie was phenomenal! She noticed I was having a hard time finding baby formula because of the missing papers in the formula section. She read my cues and helped me out immediately! Thank you for being a good employee! read more

"Thank You to all the hard working people here at this staters market "... I phone ordered fried chicken 53 pieces order for my daughter's engagement party Saturday 6/25/22.. Ordered it in morning, picked it up at 11am.. MMM! The chicken was perfect! juicy and delicious! . love love love all staterbrothers markets, but this day I picked this store, and I'm soo very glad I did! Many thanks to all the friendly service and Deli staff for making my day even better! A+ Guatimea Family thanks you read more

Jen Jen is an awesome employee. She is always so friendly and helpful. All the employees are great, but she went above and beyond today. Thanks Jen Jen.... The maskless bandits read more

*** Pit stop review (San Jacinto)*** This stater bros looks newly built and blends in with many of the newly built master planned homes in the area. Even though it has been around for about 10 years the place looks spotless. I pulled over to get some lunch from their deli section. I picked up a whole chicken to get away from eating the standard fast food lunch. Staff = friendly Shopping patrons = friendly Shopping area = very clean and organized. Restroom = very clean This place is definitely "pit stop" worthy :-) read more

Very pleasant staff. Clean store. Adrianna went out of her way to help find an item that ran out on the shelf. She was so kind and did not make me feel like a bother. read more

I had to try there tuna poke bowl it was 9.99$ not bad would never order it again. While I was waiting I walked to the back to get some fresh bay shrimp (those are the 250ct to a pound ) but it was mush that smelled so bad my cat wouldn't touch it. And the smell went to the trash. That's my second bad thing at that staters I've gotten. Your manager of the meat department needs to change because the meat is not clean. Horrible Staters Horrible. I go to Staters at least least 3-4 times a week and stay far away from state and Ramona expressway.Im adding to my yelp: Constance from Staters, I don't yelp for free stuff I do it to let people know the truth and isn't my 1 st time getting bad stuff from that stater bro's. And people that work there are not friendly at all. It all points to management wake up. read more

Purchased some groceries and needed $50 cash back. I asked if I could get 5 $10 bills. Alaina A. hands me two $10 and rest in $5. I asked if there was any way she could ask another sales clerk because I really needed the $10 bills. She rolls her eyes and walks over to another clerk. Comes back with 3 $10 bills and one $20 bill. Great customer service Alaina. How hard is it to give $10 bills and she was just standing talking to bagger so she was not busy. Not happy customer!!! read more

Tried it again 7 mo later. Nothing has changed. How sad. It's actually worse. Now I need a card to get the best price advertised. Shouldn't I get the best price because I come in the dang store?! Skip this store if you can go anywhere else. You'll wait in line too long, listen to the young employees flirt with each other and ignore the customers, pay way too much for your groceries, get accosted in the parking lot to buy CDs or give money to creeps. I don't feel safe going there even in the daytime. To make it more special, management just doesn't seem to care. No wonder the bank and the pharmacy. read more

I would like for Drea at Store #180 to be recognized for her outstanding customer service. I witnessed her come completely control herself as a customer was being more then rude to her. I did speak with her supervisor Marco and let him know as well. Thank you Drea for killing that rude bitter lady with kindness your a rockstar for that. There is still good people in this world. read more

I would give this 0 's if I could. Stater bro's you need to own your mistakes instead of cheating your customers!!! I was just shopping at this store and i was extremely unimpressed. Not only were the employees unfriendly but they also couldn't even provide a proper explanation on where the misunderstanding was occurring. The pop was labeled 2.99 when you buy 4 or more and the label specifically said mix or match. However when i got to the register she said the 2.99 price was only if you bought all the same brand. The problem is nowhere on the label does it say that, at all and cashier wasn't telling me where i could find that info. Everywhere else mix and match means mixing different brands or matching brands. However apparently on the tag is a picture of the brand and according to another rude employee this isn't being used as a description of the brand. IT IS BEING USED TO TELL YOU THAT YOU CAN ONLY MIX AND MATCH THAT BRAND TO GET THE SALES PRICE. It doesn't matter that nowhere does it actually say that and nowhere does it give any clear or concise rules or instructions. It doesn't matter that people are being screwed over because of their vague and misleading displays. THEY WILL NOT OWN OR HONOR THEIR MISTAKE. They will charge you full price and not give any explanation on their mislabeled products. So thanks to their scam like display and their unhelpful employees, not only was i charged in a way i shouldn't have been but I'll also be posting negative a negative review on Yelp but I'll also not be returning to this store. I'll ensure that my roommates no longer shop here and I'll also request every service person i come into contact with which is a lot to not shop here as well seeing as how i was treated here and im a combat veteran as well. I got better help and explanation at the VA then i did at Stater bro's and no one gets help at the va read more

Stater Bros. Markets - Nowhere does it say you can only mix and match the same brand. - Grocery Near Me - San Jacinto, California

This Stater Brothers is a pretty new store in a pretty new mall in the old town of San Jacinto. It is north of the heart of San Jacinto on one of the main drags through the area, State street. Lots of parking, clean mall, and clean store with new fixtures. Has similar offerings to a Safeway, with Deli areas. I was going to a little event, so I had to pick up a tray of finger food. Party Platter $12.99. This shouldn't be confused with a Party Tray, for $10.99 I forget, but I think one is a veggie tray with a dip in the middle, and the other was, uh, well, er, I forget. Something similar, but non offensively neutral in appeal. Heavy weight plastic forks were $0.99. Oh, I think one had cheese and the other veggie? Oh hell, I forget. Check it out yourself. Not in the deli section where the cheeses are, but over in a separate refrigeration unit. read more

While I was getting groceries this past Saturday I had a very unprofessional encounter when one of the cashiers on check stand number 4 around 8:25am, I believe her name was Anell (hard to get the name due to her being on her phone with her helper)I was trying to communicate with her as she processed my groceries but she wouldn't acknowledge me due to her priority being showing things off what appeared to be her personal phone to the person helping her bag my items. She laughed and laughed and continued to ignore the fact that I was there, I understand she doesn't need to have a conversation with me but at least akwknolwdge me as a customer. I'm pretty certain they have breaks and have time to be on their phones but honestly she should put the same effort she does into gossiping with co-workers to the paying customers of the store. We pay for a service and she didn't provide anything but she did accomplish make me feel like a idiot. read more

Inside store clean and well stocked, but lines get too long I've been there and some lines for register are 10 to 13 customers deep. Cashiers complaining amongst each other about their schedules and who's covering a shift. But every one in the meat and produce and deli area have allways been helpful 100% on point. The only other issue is if your going to take a smoke brake why do it in the front entryway if the market? read more

The best Stater Bros store in the Hemet/San Jacinto area. Newer, wide aisles, good size, a salad bar, cut flower counter, and a pharmacy. read more

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It's convenient being that this Stater's has a bank and a pharmacy inside. The pharmacy gets 5 stars, Lee is an amazing pharmacist. The bank gets 5 stars, great customer service there. The store itself is clean, besides that I have nothing positive to say. I live very close but I chose to shop at Henry's across town for their fresher produce and great customer service. Shopping here I feel invisible, employees running into me with their broom, tossing my change back hurriedly, being subjected to hearing them speak about private intimate moments. It's it that hard to say "hello", and keep your personal stuff to yourself. I just walked past the butcher, where he was coughing uncontrollably and hacked phlegm in the trash can behind the counter. That is completely disgusting! I spoke with the manager who seemed annoyed that I brought that to his attention. read more

Vegetables and meat section are adjacent to each other, spacious and easy to walk around. A nice grocery with not much of a busy crowd. read more

Stater Bros. Markets - Sugar for longevity..hahaha. neuromuscular and nervous system on Balentino Day. ;-) - Grocery Near Me - San Jacinto, California

I like this store and chose it when it opened because of the pharmacy! I have many prescriptions to fill every month and this is much better than the rite-aid or wal greens route. The people that work in the pharmacy are all really awesome! It's faster too I also really like the people in produce they are very friendly and that department is so clean and nice. I have tried for years to just avoid one checker I think her name is Cindy, 50s bleach blonde hair with a terrible attitude. I cannot figure out why she is working in customer service since she is clearly unhappy there. I am literally at the point if I show up there and see that she is the only person on the registers I turn around walk back to my car and drive to the other staters on San Jacinto at Esplanade where they are always very friendly. I finally figured out that I am sick so often so when I do get out, anywhere I want a pleasant experience and more often than not I do not if that woman is working either she just can't stand me or its everybody? So I decided from now on just to go the extra mile to the S.J./ Esplanade Staters and have Sails drugs deliver my meds. The total is about $1000+ every month so they seem happy to be getting me! Lol One lousy attitude really can ruin the environment of an otherwise pretty good store read more

I've been coming to this store since 2014. Every employee I have interacted with has been a pleasure to talk to. Everyone is always friendly and helpful. I can't express how awesome every single employee is!!!! The store itself is clean and I've never had to deal with things I need being out of stock. When lines get long they work fast on getting more lanes open. I've had employees offer to help load my groceries onto the belt!!!! Love this store! read more

This is the cleanest store in the entire valley. Many of the employees here are the best, and I enjoy driving from Valle vista to come to this store rather than one closer to my house. One employee who genuinely always sticks out to me is Cierra S. She always has a smile on her face and this last time I came through her line, she and I had the most genuine conversation and she really made my day. This store definitely has some keepers! read more

Longest lines. Never enough staff. Wait times are out of control. They can afford a remodel but won't hire enough people to get customers through the miserable wait read more

This stater bros is way cleaner than the others I've been to in both San Jacinto and Hemet. Keep it up guys!

New to the area. We don't have a lot of Stater Bros. markets where I used to live but I have been to the Downey location. This is a clean store, the deli and produce sections are clean, they also offer good selections of products. Having been to worse locations in Los Angeles this store is nothing to complain about. Lines are as expected and not extremely long. Two or three people in line might seem like an eternity to impatient people but the checkers are friendly and so are the courtesy clerks. This location also has a bank, pharmacy and Red Box plus a water refill station out front. read more

I want to let everyone know that I received excellent Customer Service from Jacob R. from the Stater Bros. in San Jacinto on State Street by San Jacinto College. Jacob R. was working at the front of the store with the cashiers. There was a newer employee at the Bakery Department that was unable to help me so I went to ask the manager to see if I could get someone else to help me. Before the manager said anything, Jacob R. volunteered himself to assist me in the Bakery Department, He left the front of the store to go to the bakery to assist me and he doesn't even work in that department. Jacob R. was very nice, friendly and professional. Jacob R. was able to take care of me and did an awesome job. He has a very good attitude and he is an excellent worker. read more

Never really had a problem with this location until 10/26/21 when my husband visited the ATM machine and failed to bring my bank card home (his fault he lost it). I discovered it the next morning and went to visit the stores lost and found hoping it was there... The lack of customer services and concern I received when I went into the store spoke with Matthew. I informed him of the situation, he was very reluctant and did not want to help me. (1) He first stated if the card was left in the machine, the machine would automatically retract the bank card back into the machine which in turn locks the machine and that's not a store problem. I would have to contact the machine owner. I posed a question" if someone retrieved it and turned it in,is there a lost and found? (2)He paused and stated something to the effect yeah the lost and found is up stairs I can go look once I get my line goes down. Ok I figured no problem I can wait there was only about 3 people in line but then I noticed the line continued to grow so I ask are you going to turn the light off on the register because this line is never going to go down (3) of course his answer was no and he gave a reason starting some store lingo ( concerning a bell ) as to why he couldn't turn the registers light off. I understood that customers need to be serviced (they shouldn't have to suffer for my husband's and I mistake). I should mention because he seemed so reluctant to help in-addition to being busy on the register I had a great idea perhaps the manager could help.. you know what came next...he stated she was on a break... well at least he didn't say I am the manager! Lol long story short I had to leave for work so I couldn't wait in uncertainty until the line went down...so I thanked him for his time and left... read more

Firstly want to say that the store is very well kept. But the customer service definitely needs a bit of improvement. I have been to tons of Stater Bros and always great experiences but this location needs to step it up. Went in this past weekend and it was super busy, but a smile goes a long way. read more