Came in here and got their Fried Chicken with potato wedges. Their fried chicken is always pretty solid, tender on the inside, light crunch on the outside. The wedges on the other hand were burnt to a crisp and it's a shame because the chicken was good. I almost broke my teeth eating these things. It was hard to give this either 2 or 3 star, the chicken was good but the wedges were horrendous. Fried Chicken: 7.8 Potato Wedges: 5.0 read more

Stater Bros. Markets - Fried Chicken mix - Grocery Near Me - Rialto, California

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Once again, I tried to give this location another try but once again, I was disappointed by the customer service I received they need more Training, better customer service. They didn't honor some sale promotions. Both cashier and bag lady argued with me so I paid for my items and left ... read more

I love the store is new and updated they could do better on their vegetables being fresher and some of the ground beef looks fake but we still go there. We have two in our neighborhood 1 mile apart. read more

They can see the line to the very back and instead of having people help and open lanes they send people home. At the manager, staff better. Coming from an ex manager of another company, staff better especially during the holidays. Your poor workers while you sit up there watching. Shame read more

I purchased what was labeled as ribeye steak, but it was clearly chuck -- thin, chewy, and misleading. The bone structure gave it away, and the cut was barely ¼ inch thick. It looked like they sliced one steak in half and advertised it as a deal. That's not a sale -- that's a sleight of hand. I planned steak sandwiches and did everything right: pounded it with a meat tenderizer, used baking soda, seasoned it beautifully. The flavor was decent, but the texture? Tougher than my husband's leather belt. Not exactly the satisfying bite I had in mind. This kind of deceptive labeling is unacceptable. Customers deserve honesty and quality, not tricks at the meat counter. I hope management takes this seriously and trains staff to label cuts accurately. I won't be buying steak here again unless I can trust what's in the package. * "Next time, I'll head to Sprouts. At least there, I know I'm getting real ribeye -- not a bait-and-switch." read more

Picked up freshly cooked Leo & Cleo's fried chicken. Uhmm, just the smell triggered my salivary glands and hunger appetite. Airways loved it specially when it's still smoking hot. This store is very clean and well organized (best one) like others I've visited. Staff are very nice and helpful. Welcoming and feeling comfortable shopping makes it worthwhile to go back. read more

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Was treated really bad because of the color of my skin, I have money and can buy what ever I want but items were on sale and manager would not honor. read more

Stater Bros. Markets - Grocery Near Me - Rialto, California

Specifically the store at 168 Baseline Rd in Rialto. Called up looking for a specific ice cream flavor (Tillamook 50/50) to bring to an ailing pal. Daniel, one of the managers, got the call and was unbelievably nice to me. A polite and earnest young man. It portrayed the kind of enterprise I WANT to spend my money with. He went looking for the 50/50, found it and relayed the status to me. Hard to get service like that anywhere any more, Impressive, I say. read more

Overwhelmed by the TRUMP folks before entering. Once inside the store the environment seemed hostile and had I not needed the items I would have gone elsewhere. Even the cashier gave off toxic vibes. I was very uncomfortable and as a result I won't patronize this location again. read more

Come on Stater Bros! You have a "must by 15" special on Powerade but your shelves are mostly barren! Couldn't you at least have a few stacks set up in the store so we could purchase what we want (like the Zero Sugar version? It's called "Availability!" Get to know that term. read more

Stater Bros. Markets - "Must Buy 15" = "Can't Buy 15!" if shelves are empty! - Grocery Near Me - Rialto, California

The personal at staters in Rancho have become so uncaring that I am now after shopping here for the last 40 years plus going to change markets. Talking to the manager about why another checker was not called when four people were waiting ( with full baskets) to check out "Hank" didn't seem too concerned. When the store doesn't run well its the manager that is to blame. Maybe it's time for Stater Bros. To close up shop. read more

Overall, the store is great. The only negative is usually the Deli service. The women here seem to hate what they do, very unpleasant, poor interaction with clients. I feel uncomfortable asking for my chicken. They get irritated when they double the amount of potato wedges I wanted and I ask them to take some off. I hope you guys get a better service experience at The Deli. read more

The worst chicken and potato wedges I've ever tasted... my food was disgusting, it smelled like burnt oil really bad ... Stater brothers, you have to do better .. won't be back for a long time 10/4/24 read more

Today my elderly mother went to pick up chicken for dinner. On top of having to wait 45 minutes for just the chicken the clerks that were helping her prepare her order were extremely rude, refused to allow her to order then pay while they were preparing her order. They told her she had to go back and forth for each item and pay. After she spoke to the cashier Samantha they allowed her to pay for it all at once. When she went to pick up her order the girl spilt the coleslaw all over the counter and my mother. Once she got home after all of this EVERY PIECE OF CHICKEN WAS NOT COOKED. This has been our family store for years and I am extremely disappointed and disgusted at they "customer service" read more

Stater Bros. Markets - Uncooked chicken - Grocery Near Me - Rialto, California

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Employees are not very friendly and that includes management team. Checking out as well no hello always talking to baggers and very rude, like it take two seconds to say hello. Some of them are even talking badly about another employee in front of a manager and the manager just adds to the crap others are saying about the employee. read more

The worker named romaine is such a friendly person always is so outgoing when saying hi makes it feel personal always a pleasure seeing him

The bathrooms are really nasty honestly worst then a gas station it's really disappointing you guys should really think about remodeling *we ended up going to grocery Walmart to use the restroom* the one across the street. If you guy are ok with taking care of the bathrooms this way for your customers how do you take care of our food in the back? That bottom of that toilet looks like it hasn't been cleaned in a long time. read more

Stater Bros. Markets - The bathroom - Grocery Near Me - Rialto, California

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This is NOT my regular stater brothers where I order my cakes and here why. This is the ugliest cake I ever had. I was talking to the Cake decorator she said this is what was written on the paper . I told her these is not what I asked for. I ask if she could fix it she just said " this is what you ordered " I told her no I want yellow and roses it was supposed to be a white cake with yellow boarding and happy birthday in yellow. You cannot see happy birthday because it's yellow on yellow. Again I ask can you fix it and just refrost the cake. She don't want to hear what I had to say. Asked to talk to management she said she was. I will never come to this Stater Brothers ever again. I love the stater brothers in north Fontana. Should have NEVER went to Rialtos. I had a mistake done on my cake in Fontana and they fixed it so friendly and nice not like these idiots at Stater brothers Rialto bakery . Sad I can't give them no stars read more

Stater Bros. Markets - Ugliest Cake Ever - Grocery Near Me - Rialto, California

This place is so unprofessional, so I was at chipotle earlier this week and had seen someone in the stater brothers uniform, fighting the staff at chipotle over $.50 for a extra tortilla which held up the line and made me go over my lunch. Nonetheless today I go into Stater Bros to grab some items I need it for lunch and who do I see the same lady who I saw at chipotle yelling up a storm turns out she's a manager, and this time she was yelling at one of the employees for everyone to hear it is so unprofessional to talk to your employees like this, and represent a company like this in uniform needs further training I believe her name is Leila R read more

On February 6th I went into the store and at the Deli counter I encountered 2 young gentleman who were extremely helpful and showed that they cared about everything from my customer experience to making sure the individuals I was purchasing the items for were going to enjoy the item (coleslaw ) in the consistency that they liked it. I only grabbed the name of one of them due to time and them supporting other customers too. His name is John.. Thank you for having these gentleman in your store it definitely made my shopping experience top notch.!!!! read more

Please make sure if you go to this store to check your code dates. Careful with the meat department too, check the color of your food and smell your meat before cooking it and serving it to your family. We received gray rotted chicken thighs a few weeks ago. Called and spoke to the manager, Daniel, who didn't seem very concerned that we received spoiled chicken from his store. He told us to toss the chicken and the next time we go in we could get new chicken, which is great and all but his tone and lack of compassion or concern was what bothered us. He didn't thank us for letting him know, nor did he apologize that we received spoiled chicken. Fast forward two weeks later, finally go in to grab the chicken they owed us, along with a few other things since we're there already. My son wanted chocolate milk, it was expired... thankfully I checked. I also grabbed some pretzels but didn't check the expiration date since they're pretzels.... Got home started to eat some and they tasted stale, they were also expired.... read more

Today I went in for something at the butcher. Joey M was the person who assisted me . Joey M displayed EXCELLENT customer service. Thank you Joey for your professionalism at the end of a busy day. read more

Always clean, produce is fresh and prices are reasonable for what prices are at the time.

i ran into the store for two items and the cashier was very dry no greeting even after I said hello several times with no acknowledgment. her name was Marie A could use some hospitality training. read more

W Store . Shout out the baggers and cart retrievers they be working hard out here i salute y'all

Stop hiring bad people. I'm 40 years old, & I talked myself out of reacting. The young male person in the deli around 6:00 am or 7:00 am made it really hard to walk away. But again I'm 40 years old and I don't fight unless someone attacks me. But the employee was provoking me to get into an altercation. I was just shopping for groceries. And also the female in the deli that was at work that same morning between 6:00 and 7:00 am was right there with the young man. Cursing me out saying horrible things to me, & for absolutely "NO REASON" I never said anything to either of them. I have never met either of them. The whole situation is baffling to me. I could only assume they were on drugs and just picked me to vent their frustration. And just to tell the entire story, the young man followed me to the register when I was checking out, and continued to provoke me saying horrible things. While he walked by. I will never shop at this store again. Completely uncalled for. And dangerous. read more

Only giving 1 Star because I have to. We ordered lasagna for a high school football team. They said that 3 half trays would feed 75-100 people. It doesn't. They lied. And when we got the lasagna it was burnt. We had to end up buying fried chicken. Then they proceeded to say they were going to give us a deal. We don't want any deals, we will pay full price for the chicken please do not patronize this deli. read more

Stater Bros. Markets - Grocery Near Me - Rialto, California

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This is my favorite staters! It's quite clean, organized and everyone is helpful. I love that it's not ghetto like other stores. I like coming here instead of Neighborhood Walmart's poor customer service and long lines. read more

STORE#43 This place has expired food everywhere! It's annoying! Idk if i have bad luck or what but I'm always buying expired food from here. This is the third time it happens to me and it's so annoying. The first time it happened to me was at the end of last year. I bought some Santa Cruz strawberry jam and didn't realize it was one month expired when I bought it. I opened it two days later and ate it until A family member of mine pointed it out to me that it was one month expired!!! GROSS!! The second time I bought a drink and it was 1 day expired. Didn't realize until I came home and took a sip of it. It tasted nasty. Third time it happened to me was today. I bought an Eclair (pastry). I would think they would have them fresh but this was not the case I came home and was getting ready to eat but I noticed that on bottom of the sheet paper which the pastry sits on it said best my 3/15/18 but on the plastic box they gave me it said Best Buy 3/19/18.This was just gross to me. Like why would you sell expired food especially food that has dairy to customers. They really need to do a better job of taking expired food off the shelves. read more

I bought some fried chicken there around 6 pm . The 16 chicken pieces for 18 dollars . It was very hard and dry I almost broke a tooth . Second there were little to no meat on them and burnt also that's my first and last time buying chicken from the Deli Department. read more

Went shopping here and the Grocery store was clean and they don't let you in with out a Mask they even provided Masks if you don't have one and the Food is very Fresh and the place was clean too. read more

I live in Rialto and shop at this location all of the time. There is heavy foot traffic here, but the store employees know me and are always courtesy and kind. I especially like John in the meat department, he is so helpful and knowledgeable regarding cuts of meat. He even suggested an ingredient that helped me win my church's chili cook off. Granted this store isn't fancy as the one in North Fontana, but it serves the purpose admirably as a neighbor store. read more

I'm always dealing with bums out in the parking lot asking for money, long lines and only 2-3 checkers, many of there merchandise are locked up and takes for ever to get any help, can't help it because I live near and this place always have my liquor there on sale. read more

Went to the store on baseline in rialto store#43 had to get a few things and a gift card for a birthday.told the checker-maria-thar was on checkstand #3 to put $25 on the card.As we were walking away the total seemed a little high so I checked to reciept.she had put $45 on it instead of the $25 I had asked.she had been talking to the boxgirl and seemed more interested in what she was bringing to a potluck than paying attention to us.when brought to her attention she tried to argue with telling us we asked for the 45 not 25 and there was nothing that could be done.i called the manager he said he would talk to her.very bad customer service won't be back read more

So let's start off with the unprofessional workers in the bakery laughing and giggling while I ordered a white cake and they gave me a blue cake. Then the manager decides to offer a bag of ice lol but no discount on the cake they didn't follow the simple instructions of the cake that should've been a white butter crème and gold and blue sprinkles how do you get blue frosting from that lol. Then they were upset since my aunt came 3 times they didn't fix it til I came back the 4th time for a graduation party. Gave me a sorry "sorry about that" & a fake "congratulations to the grad" This won't be the end of it never again. Like inconvenience and you can't blame the person who took the order if they took it correct you can't read to decorate. read more

I came in the early morning around 7:45 am so the store was definitely clean & the ambiance was tranquil. I had the pleasure of going to "Sunny's" line & recognized I had not seen her before (she told me she is usually behind the scenes in produce). She was polite & helpful which really helped me get my day started. I gave her kudos to the manager who reminded me that people are so quick to share bad news so I made it a point to share this review. Thank you Sunny & have a great day read more

I officially give up on this location. It's right by home and I usually go because of convenience. Here's why this location is awful: They don't care about customer service. They could really use self checkout because not every customer wants to hear two CSRs bitching at other about wearing a brown vest (one was pissed at the other because he didn't have his brown vest on, but how could he changed his vest when he was the only one checking a line of seven people?). You have to show your ID for debit transactions. I wanted to get a money order tonight, I had my debit card to pay but I lost my DL, thus the reason I didn't use credit. But I couldn't use my debit without showing my ID. So I went to the in store ATM across the register and withdrew the daily maximum and came back before she could leave and got the money order. While this isn't the stupidest thing I've seen in customer service, it's pretty close and it pissed me off that I would be inconvenienced by "new" policy. You tell me to show ID or you can't do my transaction and I get around the so called policy. If I were committing fraud, your store wouldn't be liable as a debit pin number would have to be compromised by the cardholder. If I were committing fraud, I did it right in front of your face at the ATM across your damn register! I don't particularly like Wal Mart or the seedy looking check cashing places to get money orders, but I guess I'll go there instead. Stater Bros prices really aren't competitive, so I'll shop at Superior where the produce is better, the people are friendlier and I'm not asked to show ID when I have a debit card and a self identifying pin number. read more

Yes, "I've experienced better" (2 stars rating) is accurate for this Stater Brothers Market on the NE corner of Baseline & Waterman Avenue, in San Bernardino. We've shopped this location since well before the new store was built and it's, apparently, _never_ going to change. The products are similar to those a shopper would find in _any_ Stater Bros Market, but the customers: Whew! At times, there are SBCo employees, from the local Headstart Preschool, located in Waterman Gardens, (across the street), and others dangling their IDs on lanyards. But, not always. Usually, the store seems packed with the residents of those same Waterman Garden Federal Housing "Projects", across the street. I'm talking women without undergarments, or with deliberately displayed undergarments, or in their pyjamas & scuffy houseshoes - at all hours of the day & night. I've been present when a thief was exiting with a shopping cart of alcohol (drinking type) and the employees tried to stop _her_, which caused the men waiting just outside the door to jump out of their car and generally beat and threaten the employees. It was quite the spectacle! I'm just glad they didn't start _shooting!_ I've been through the aisles littered with wrappers & half-consumed Pepsi, etc cans stuffed into the shelves with opened (and empty) razor packages, etc. At one point, I started collecting everything such item and delivering it to the clerk at checkout. "Litter: Put it in its place" The discounted items are within expiration dates and are "good finds", when you find them. They do brisk business and have high turnover on inventory. That said, on one visit I found the Romano cheese expired by several months - and kept removing containers until there were none left on the display: ALL were EXPIRED by several months! I turned them in to the manager. And, on a separate occasion, I spotted "blue mold" in the Swiss packaged deli cheese package on display. Speaking of "deli": The deli items seem to expire quite rapidly. The meats (sliced) seem "slimy" after 1-2 days in our excellent refrigerator with "deli drawer". I don't know why that is, but wonder how long it takes them to sell each bulk meat by the slice... This is a bologna demographic type of store. I stopped buying Mortadella & Provolone special-sliced there years ago. The bakery has gone steeply downhill in recent years. It once was stellar and is now relegated to people wanting "bling" on their "welcome home from jail" cakes. No more tiramisu in the case. "Supply & demand". The meat's what made 'em famous, they're fond of anouncing in their ads. The back wall's Meat Department is spotty. Sometimes, there are meat cutters eager to please. Other times, they'll sourly tell you they can't get you (whatever) because whole crates of it are still frozen solid, "in the freezer". While I'm glad to know the meat's been solidly frozen, I'm not interested in buying previously frozen meats to bring home and re-freeze, (a big ding to the quality!). Sometimes, there are "ethnic cuts" available; in recent years I've noticed cuts for bulgoki offered in the display case, for example. The seafoods _often_ say, "Previously Frozen". The larger cuts of beef seem to deliberately "hide" huge, thick slabs of pure fat "waste" on the backside - (out of the consumers' inspection). Because of this, we stopped buying meats there, for the most part. The dairy section, located on the other half of the back wall often is out of the organic milk we purchase. Other times, there are scant containers offered. It isn't unusual to search for Minute Maid Limeade, or Florida Fresh Grapefruit juice & found them "out". The sour cream & yogurt don't get marked down - check the expiration dates prior to purchase! Once, I didn't. It was as though I were running a scam, they way the manager addressed me, reciept in-hand. Clearly, he thought I'd purchased a fresh sour cream only to bring an old one in from home. And this after decades of shopping there! Speaking of mgrs: They change frequently. The days of "knowing the manager" are long gone there now. Some long-time cashiers remain and all of them will greet you by name, once they know your name. They have a security guard now. But, he mostly just sits/stands at the entrance, observing & reporting. The parking lot is not patrolled; feels dangerous; is frequented by panhandlers; and, was the site of (2) crimes I fell victim to. The lavatories are to be avoided if at all possible. Seldom are there any supplies; often homeless "bathe" in the sink; and, the stench defies description. The produce section is fond of trimming Romaine, for example, until barely anything remains, day after day, but sells it for the same price as a "fresh" head. They are avid "end trimmers", lopping off the brown ends of "old & tired" veggies to make them _appear_ what they are not-at-all: FRESH Fresh - and Easy: A better market! read more

This is my go to place to buy my groceries. It is fairly close to my house and their hours are convenient. I love going to stater bros because they are union and I am big on supporting them. Also they always have the best selection of fruits and vegetables. The prices are a little more expensive but worth for the overall quality. Checkouts are checkouts sometimes you get stuck behind people who seem to be buying food for the whole year, and sometimes you are behind people with just two cans of cat food, it is what it is. read more

Went in with my mom the other day to get a few things for dinner and the manager was really helpful in us figuring out how to use insta cart. Was patient and kind which in customer service is rare. Will be returning to the store for regular grocery shopping now. read more