Terrible customer service , the first time they had my car they had it for a month for minor…read morerepairs . Received no calls or updates throughout the process I had to call to get any information at all . When I went to pick up my car they charged over $1,000 more than their estimate claiming they had trouble reprogramming yett this is a Chevy not a Lamborghini . When I finally did get my car back they scratched up the front of my car in several areas where you could tell they were leaning in doing some work . They said no problem they would take care of it and it would only take a few hours once the parts came in yet they've had this car for 2 days to replace a plastic piece on the front end . Very unprofessional very disappointed in their work would definitely not recommend them to anybody .

Dependable Honest Helpful Understanding Affordable A-1 Quality Customer service = Excellent…read more... I could tell you the GREAT Experience I had with Doug ...... You have to come by and drop your keys off and find out for yourself what a Great establishment you just had fix your vehicle! Thank you Doug!

This place is beyond in incompetent. I had him supposedly fix a small dent in the rear quarter…read morepanel, the job was done so poorly it look like he doesn't spread Bondo on with a butter knife and paint before sanding it

Super friendly and knowledgeable staff! I work for an insurance company and am constantly being…read moreasked for recommendations on collision shops that do good work for a fair price, and I always recommend Auto Advantage. I first brought my car to them to repair some door dings, and when I got my car back it was flawless. They were quick and clean. I now follow them on instagram so I can keep up with all of the specials they offer. They even do custom work and their painter is AMAZING!

This collision shop has to be the friendliest establishment that has been my pleasure to have done…read morebusiness with. Darrin and Sophia are on top of their game business and customers are well served to utilize their establishment. I could not be more pleased with the work done on my vehicle

Great body shop best prices in Allen park and fast reliable work !!!!! And the receptionist was…read morevery nice and understanding

Very friendly people. Nicole is very welcoming and has a beautiful smile. Great customer care is…read morealways a plus with any business. I came in to get my front bumper reattached on Friday, February 13th. I ordered the parts myself and brought them in. I will absolutely come back with any auto body needs. Thanks so much!

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

ATTENTION- Do not take your vehicle here under any circumstances. This shop did extremely poor work…read moreon my vehicle along with making "repairs" I did not give authorization for. The "repairs" they made without my knowledge or authorization ended up costing me thousands of dollars. Don't come here unless you want to get scammed.

They would not repair my vehicle within warranty. I had to pay another company to fix issue BOO…read moreHISS HISS. I DO NOT RECOMMEND THIS BUSINESS!!!!!!

Great service and very friendly employees. They worked closely with me throughout the repairs to…read moreclarify what services I might need, and were always helpful in suggesting good solutions. However I unfortunately cannot recommend their paint shop services, at least not judging from my personal experience. My Chevy Camaro ZL1 had a damaged door that needed a repaint. MVS repainted the entire side, and it looked fine to my untrained eyes when I got the car back. However when I went on to sell the car about a month later, my local Chevy dealer took a closer look and pointed out several defects in the paint where MVS had worked on the car. The work was described, in their words, as "sub-par and low quality". After having them pointed out by the Chevy professional, I could actually feel several bumps of "runny paint" and granules across the body. After an official appraisal, the end result was that MVS' paint job had reduced the value of my car with $2,000-2,500 from its original resale value of approx. $43,000. Now keep in mind that this is just one person's experience. It might be that I was simply an unlucky customer, and I'd hate to have a negative impact on MVS' reputation if it's undeserved. However it is what happened, and I have to be honest about that no matter how friendly the MVS staff is. I advise future customers to have any paint job double-checked by an independent professional before accepting the car back. I should also point out that the promised date of completion was delayed several times until finally, about a month after the original date I think, my car was finished. I do understand that delays happen, but I would prefer being able to trust the dates given nonetheless. This was especially important considering I live in Oklahoma, and needed to get back. However I stayed at a friend's and worked from my lap top, so things worked out for the most part. Thank you for a great attitude and customer service, and good luck with your future business. (I was uncertain on whether to give two or three stars. While their customer treatment and attitude were both excellent, the quality of their work led to a significant monetary loss on my part. As it is ultimately the quality of their services that decides whether or not you want to use them, I've decided to rate them based on that primarily, hence the two stars.)

Lease plan referred me here and I can say they do great work. I highly recommend them for their…read moreprofessional attitude and quality work.