Want to give a huge shoutout to Jeff over at Howe auto body, I took my Subaru 2017 wrx sti over…read morethere to get my rear bumper and hood repaired for dents, scratches and had them repainted. They did and excellent job, after about a week or two i notice on my hood where the plastic scoop and the metal hood meet there was a 1 inch paint imperfection. I called Jeff and he had me bring it up there and inspected it and took full responsibility for the imperfection and offered to repaint the hood for free! As Jeff stated "We stand by our work and i don't stand for that!" 100% recommend Howe for any body work that you need!

I've been here trice. Once to get a fender replaced on my truck and recently to get some cosmetic…read morerepair to the paint. Fantastic experience both times. Work was done on time, quality of the work far exceeded my expectations, staff is knowledgeable and very helpful. Couldn't have been any better.

they basically ruined my car. they have no experience in repair work and definitely have no…read moreexperience in painting a car. I have dirt under the paint. Taking it to an expert auto painter, I was told there are two different paints they used. different on fender then on the hood and front of my car. Forgot the clear coat also on parts. There is more, but I will end here.

As others said on here can't believe there still in business. They have no skills in customer…read moreservice and repairs. I received wrong paperwork for the job called twice to get it straighting out. They wouldn't even help me on returning the rental half mile away. Enterprise did though. That's customer service. No personally. Pictures show how it was received and how I got it back. 240 dollars for this.! Use caution beware. They added reconditioning to the name l guess it's harder to look up?

Extremely professiional, precision repair of extreme door damage - can't tell it was ever there…read morenow. Their equipment matched the paint perfectly. And as a bonus, car was ready sooner than expected. If you're looking for expert care that you can trust to make body damage disappear, this is the place. Thank you again Dino and Team! Josie B.

Best recommendation I've ever received. From Tanya's professionalism and personal touch…read more.. answering my call, to interaction with owner Dino, regarding what needed to be done on door of my car, which was a hit & run in a parking lot. An unsettling incident, I left knowing my car was in good hands. An early pickup and a car that looked like new again, this team is the solution!!! So pleased my insurance recommended Metro!!! D. Dunne

Great body shop best prices in Allen park and fast reliable work !!!!! And the receptionist was…read morevery nice and understanding

I got into an accident a couple of months ago, and AAA recommended this shop, saying it would be a…read morebetter option than the shop I originally had my truck at. Everything seemed fine at first, so I decided to let them do their thing and stayed patient throughout the process. After about 4-5 weeks of my truck being in the shop, they kept telling me that a bracket was missing or that they had received the wrong one. This happened over and over again. I continued to be patient, and after about 6 weeks, I finally got my truck back. Keep in mind, the damage was only minor front-end damage. When I got the truck back, there was about a 1-inch gap between my bumper and grille. They also installed the wrong fender liner, which caused my tires to rub against it. Six weeks without my truck for what turned out to be a terrible job is extremely disappointing. Honestly, I feel like I could have found someone on the street who would have done a better and quicker job. I gave them plenty of patience and opportunities to get it right, but unfortunately, I can't recommend this shop based on my experience.

Was quoted a price I couldn't afford and I let Lance know that I would have to try another…read moreestablishment. Instead of sending me somewhere else he made some calls to try and purchase used or cheaper parts. Finally we came to a compromise in prices and I paid most of it then and the rest of the balance when I picked up my car. Car came back in the time quoted. Quality looks great and I'm pretty sure they Vacuumed, cleaned up my fast food wrappers and washed my car so that was a bonus. My changed looked picked up, vacuumed around and placed back in the same spots. Made me laugh.

Lance is personable and honest! Thought a slow collision at a stop light had cracked my rear…read morebumper. Called just before close asking to set up an appointment, he told me I could just come in the morning no appointment needed. When I showed up first thing, he looked at the bumper and could tell immediately it was just an access panel came loose. He popped it back into place and didn't charge me a dime! 11/10, would go back here in an instant should the need arise again.

This place was recommended to me after my Audi was rear-ended. I went here twice to discuss…read moregetting repairs done and both times was told I would get a call which never happened. I should not have gone back because not following up was an indication of poor customer service. It got worse. I had my car dropped off for repairs while I was on an extended out of town work trip. I heard nothing until my deductible payment was due. Then, I got a call and explanation why I hadn't heard anything. When I arrived home I noticed the left side bumper was not flush. I took the car back and they did a quick repair. Wrong size/missing screw. Then, I mentioned my trunk wasn't closing properly. I was told that had nothing to do with the bumper replacement. So, I went to another body shop and they said the bumper/trunk tail panel was not lined up correctly and that would have been from the bumper replacement. They recommended taking it back to the body shop (Lafata) that did the repair. I called Lafata and the women who I had been dealing with made it clear she did not think their work had caused the trunk problem (which had no problem before i took the car there but said she would put a supplement in for insurance. That was 6 days ago and the supplement was not submitted. So, now I will deal with another body shop to get the repair fixed. Unfortunate. I try to support small businesses. I wish I had not supported this one and do not recommend using this body shop

Awesome Service! Great work! Team went above and beyond! My car was repaired a couple times by…read morelafata. Never had an issue.

John has provided service on two of my cars in the last year and the work and customer service is…read moretop notch.

They made the repairs within 5 minutes of my arrival. The price was reasonable. Very friendly…read moremanager.

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!