I just experienced the absolute worst customer service in the drive thru tonight (March, 10 at 12:57am). She was very snappy and only said that she "was only taking one order" and then after I ordered my combo and was going to order a shake... she also snapped " WE ARE OUT OF ICE CREAM"... how is streak and "SHAKE" out of ice cream. I'm very dissatisfied with the low quality customer service and I won't be returning! read more

I don't know what has happened at this location, it used to be packed all the time. The food and service is far from being adequate. I honestly don't know what has happened..I would pass and go on up the road to Wendy's.... read more

I used to love steak and shake but this one has become horrible .They are slow seating you .I waited ten minutes at the booth and no came to take a drink order .There were two workers sitting at the booth and no one came to serve my guest and I .I will not be back .This location doesn't value customer service or getting food out on time . read more

Arrived at 5:17p to place a carry out order. Was promptly seated, I informed the server that seated me that this will be a carry out, she responded with "Ok, your server will be with you in a moment, " she then departed. I called at my husband at 5:21p to get his order. Servers walked by making eye contact, none of them stopping. After gathering my purse and phone to get up to leave at 5:32p, I was finally acknowledged and told from across the restaurant by a server "I'll be there in just a minute." The server came over and took our carry out order at 5:34p. At 5:52pm a bag of food was dropped with a statement of "Here's your order" and the server walked away. I walked up to the counter getting the attention of a server who happened to be the manager. I told her that I'm sure they'd want me to pay for the order. She said "Yes, she just can't run the register." I told her that communication would be nice verses dumping my food off at running. The manager runs my card and completed the transaction. I asked her if ketchup, napkins and etc were in the bag. "They should be." I checked and there weren't any of the above. She grabbed the necessities, put them in the bag and began to leave. I spoke up and said that milkshakes are missing. She said let me check on that. They hadn't even been made yet!!! I had to wait even longer! 5:59pm I'm finally departing to go to my hotel right across the street. I get to my room, unpack the food. My husband takes one bite and informs me, his burger is cold. I check mine and our daughters. Ours and all the fries are cold. 6:06pm I call Steak and Shake requesting to speak with the manager. I informed her of the situation and irritation with the whole transaction. She responds with, there was some confusion with you being seated. I told her NO there should have been zero since I communicated with the initial person who seated me that I was there for carry out. And regardless it shouldn't have taken 11+ mins for someone to acknowledge me to place an order. Had I been dining in, I'd have been sitting there that long with no beverage. They weren't even busy at that time. I was one of 4 tables total. She offered to remake the order. I returned and had that done just to get back to my hotel and have hot burgers but cold fries. Poor service all around, there were 7 employee's that I could see, so I don't understand what their issues were. Will not ever return or recommend. read more

Never have I seen a Steak & Shake operate so slowly and have such poor service. Even basic service like a drink order was wrong - asked for a water and was served a Coke... hrmm. It took almost 30min for a milkshake. Obviously this place has a lot of problems and the reviews speak for themselves. Keep driving place this place! read more

Ordered milk shakes to go and they were not even half way filled with barley any wipe cream. Then my fries and burgers took an hour and I got it to go they also forgot 2 of the fries. read more

If it weren't for the fact that it is now 24 hours, I would only leave 1 star. The service is terrible. I go through the drive through on my way home at 7am. The only car, and only 1 table in the resturant. It takes me 15 minutes to get my food. Why does it take so long for a $15 order? read more

I love stake and shake as it is one of my favorite restaurants. But this was the worst steak and shake that I've ever been to. To begin with, me and my friends went and we all got milkshakes that were missing a fourth of them. Then after we all politely asked her for new milkshakes she got very agitated at us. Then when our food came out she keep getting the food mixed up and saying " I think this is your food". The food was awful too. All in all this is the worst stake and shake that I have been to and will never go to this one again. read more

Steak ’n Shake - They gave me the wrong shake at first then it came back in the wrong size and missing 1/4 of it. - Burgers Near Me - Carrollton, Georgia

First and foremost, this S&S has TERRIBLE management. The staff is poorly trained and there is no presence of any management in the front of the house. I have been here several times in hopes that they will improve. I have been sadly disappointed every time. It generally takes at least ten minutes just to get a drink order. I waited 2 hours for food one night when there were only 3 other tables in the restaurant. Every time I get a milkshake it comes out half melted. The only plus is that they do have affordable prices which is nice in a college town. However, there is no excuse for the shoddy management and wait staff. Definitely a no go. read more

Too bad I can't give zero stars because that's what I would do. Every time I go there with my friend we have to wait forever and they also manage to get one of our orders wrong. One time we sat at the bar for 30 min just to get our drink order. For some reason people keep going back. So don't go there unless you have a couple hours to spend for average food read more

This restaurant has been open a short time, but has been packed from day one, so it obviously fills a niche. It is bright and clean, the servers are pleasant and knowledgeable, but the food is for kids. I have eaten there twice. The first time was around 10:00 PM and the second time was about 2:00 in the afternoon. The burgers are thin, fried crisp on a grill...I can do so much better at home. The fries were limp with an odd taste both times. The only menu items I really like are the shakes--excellent! When they start serving breakfast, I might give it another try, but otherwise I will leave this place for the kids. read more

Stop Sunday service was poor no one wanted to wait on our table. Girl had terrible attitude, took 20 minutes to get 2 original double hamburgers. Last time we will stop. read more

It you absolutely love the food, then feel free to go... BUT, the service at this location is completely horrible. We have given this place multiple chances to get the benefit of the doubt, but they never cease to be horrible. Many times we have been and we stand at the hostess booth for what seems like forever to even be acknowledged enough to be seated. Yesterday we went and again waited forever to be seated. The server sat us and gave us menus... but then we waited twenty full minutes and still nobody ever came to take our drink orders. We finally just got up and left. The results NEVER change for this place. I have made multiple complaints to the owner and it never gets better. I'm tired of giving it chances!! I love Steak n Shake's food as a whole, but NOT at this location. The only reason I gave it a star was because NO stars is not an option! read more

Worst Steak n' Shake in the USA! Corporate has had to step in a couple times with this place because the management is so screwed. When it takes you an hour to get your food, it's not a good thing. We went once and our waiter said that 8-10 people walked out that day because they were owed money from the owner and were never paid. For some reason they never make my milkshake correct. I order the Mint Oreo shake and it never has Oreos in it, there's only a few crumbles on top and that's all. It's never been like this in the past. I've sat in the drive-through for 30 minutes to get a milkshake! Then I hear about one of our friends son and his girlfriend. Being owed a total of $1,600 from this Steak n' Shake. That was the straw that broke the camels back, I will never be back to this location! read more

Worst experience at steak and shake ever. Staff was nice but very disorganized. We ordered our food and my son asked for his shake before the food came out. He ordered a strawberry shake. After a few minutes this group Sits down next to us and they order food to go and one girl orders a strawberry shake. We wait another 5 minutes and the girl gets her strawberry shake first and says that was fast. Then our waitress comes out and said someone grabbed the shake even though I watched her hand it to the other table. Next our food comes and nothing in on the correct plates. Aside from all this instead of giving him the shake in the standard glass she brings it to him in a foam cup. The foam cup had a large hole in the side and was leaking. I took it back up to the manager and it still took another 5 minutes to bring another shake in another foam cup. Then they had the nerve to ask me about my visit. Never again. read more

Took server 20 minutes to bring drinks. French fries were saturated in grease. No refills on drinks. No one ever brought check. They were NOT busy. Only us and one other booth. Three managers in store with one server. Terrible service. Do not waste your money here. read more

This place took forever on getting me seated bringing me my food and such and my check. The food was good but it took forever

Drove 30 minutes just to have poor customer service, wrong drink order and the wrong food. Love Steak 'n Shake but never going to this location again. read more

We were seated right away however we waited 20 min for someone to come to the table to take our order, someone walked in 5 min after us stood there for another 5 min was seated directly behind us and there order was taken immediately. We got up and left terrible service here. read more

Worst experience I've ever had at a restaurant. Waited over five minutes to be seated and finally seated ourselves, had to go get our own menus from the front desk and go ask a waitress to take our order. Only nine other people were there. Had to ask four separate times to get all of what we ordered delivered and took over an hour and twenty minutes!! This service was inexcusable and the laziness of the workers was pathetic! read more

The best Steak 'N Shake we have ever been to! Incredibly fast. My husband and I were in and out in 45 minutes on a Friday night! We were immediately seated and served our milkshakes in 5 minutes. A complete surprise compared to most SNS's. Will definitely be back! read more

How Steak n' Shake (Carrollton, GA) Can Ruin Your Day: First, let me say two things: 1- When this joint first opened, it was wonderful. That wonderfulness lasted all of about 45 days. 2- The review system, evidently, will not let you rate anything with "Half a Star". Having drawn the short straw, I was charged with picking up our lunch orders, for the guys at work. Because we had a full brace of coupons, we selected Steak n' Shake. I knew it was gonna take at least 45 minutes, because they never fail to do so, but I had high hopes, and a bright and cheery outlook, nonetheless. I went straight to the counter, and told the waitress that I had several orders. I gave them to her separately, and then began the waiting process. As an aside, let me say that I really hate that they don't offer wi-fi. If they had, I would have had time to watch Season 3 of "Justified". On second thought, it's better that I didn't...else I might have gone all "Raylan Givens" on that waitress, instead of just leaving angry, and disappointed. The Reader's Digest version is this: The waitress, for reasons that mystify me, put everything on one check. Not only THAT, but they put all my separate orders in ONE BAG. This made it damn near impossible to discern just who had what, when I returned to work...if EVERYBODY got a double Steakburger with cheese, just with different stuff on it, what she did turned what should have been a simple "This is your bag, Ricky", into a Mensa exercise. EVERYBODY was pissed. One guy, who can't eat mayo, just threw his burger in the trash, after discovering that someone had taken HIS, by mistake, and ate nothing. Brian was incensed (all of us were, actually), because they DIDN'T ACCEPT OUR COUPONS...so HIS order cost a whopping five dollars more than it should have. Everybody is angry at me, despite the fact that I voted for Subway. I would rather have a turpentine enema, than to ever go back to this place. Avoid it like the plague. read more

This review is for the Drive Thru only. I've only had one correct order. Other times, I will get the correct order....of the car behind me! The service is slow, and the employees are rude! read more

Very poor service! The place was almost empty. The waiter took our order then never came back!

Good food. Had the royal burger. But the service was slow and inefficient. Our server Robert had his undies hanging out and seemed to be overwhelmed even though not a busy night. read more

Normally we enjoy Steak and Shake, except for this one. Filthy tables and floors. Filthy employees, and kitchen. After waiting fifteen minutes for anyone to speak to us after being sat we left. The dining room only had about 5 people in it and after seeing the horrible service and condition of this resteraunt I could easily see why. Without a doubt one of the worst places in Carrollton. Avoid it. read more

Horrible service at drive through. It took 15 minutes to get one burger and a drink. It's too bad the owner can't get this place in shape.

This has got to be the worse Steak 'n Shake in Georgia! The chili is always cold (you have to send it back to be warmed up again). No manager is EVER there to talk to. The waitresses don't know what they are doing. The air conditioning is blowing so hard you have to hold on to everything on the table or its in the floor. We were so excited about them opening one in Carrollton, but we had rather drive to Newnan than eat here. Please please someone needs to retrain everyone involved!! read more

Poorly ran! Dirty! Slow! And very unprofessional. I've been to several steak and shakes. This one stands out in a bad way. It's a shame that such a great restaurant isn't maintained for this area. Hopefully the owner has been made aware of its shortfalls. read more

Horrible!!!! Waited in drive thru for 30 minutes last night just to get to the place order station then was horribly greeted! There were 4 people in the car with different orders. My 10 year old grandson orders and says he wanted a triple burger with lettuce, tomato, and meat only. The staff said, "I don't have time to play!" "I am here by myself and I don't have time for this!" Well, I was so disgusted that I told her to cancel my entire $27.01 order! This was RUDE!!!!! Won't go back to that location, ever ever ever! read more

My husband and I came from work and wanted to eat there, I work in the office at huge company for Carrollton's standards and my husband is a machinist, but he wasn't filthy or had torn clothes. We were led to a table, 4 other tables were occupied. There were 2 or 3 servers that kept talking to each other in the back. A couple that came in a few minutes after us, was seated and soon waited on, but we still had not been able to place an order or get a glass of water. When the server then started cleaning up a table one over from ours instead of taking our order, after waiting for over 10 minutes, we got up and left. Nobody stopped us, it was like they didn't even care that they were losing business. Not going back and making sure to spread the word among my co-workers. I have never felt that disrespected in a restaurant before. And I am in Carrollton, GA even though for some reason it's posting this under Trenton, SC read more

Though the food was decent, they were very rude to my husband when he asked if there was a discount (which we know there is) and didn't give it to us. My husband was very polite and the young man looked at him as though he was stupid and said "nah, we don't" with an eye roll. Also, we did not receive a receipt so we didn't have the opportunity to file a complaint. read more

I would have to say this is the worst one I've been too!!! I take my kids every Saturday to the one near my house, we stopped on a road trip here and it was horrible!!! First of all we where the only ones in the building with a manager standing behind the counter, she didn't knowledge us she turned and yelled for the only server to come out. We asked to sit on the patio he said no because his manager said she didn't want to send food outside!!! So I said we'd take it to go then. She was very annoyed with us for wanting food! The male sever was nice and tried to over compensate for her rudeness. Our food was missing items and she didn't want to make me sunny side up eggs because she doesn't like them!!! She was so rude that my kids asked if they could just eat somewhere else. Be warned this place sucks!!! read more

We tried to eat today after church! We were seated right away. We sat for 20 minutes and no one came to take our order. Then another couple came in and sat behind us. Immediately their order was taken and we left! read more

This place is horrible!!! Don't go there unless you want to sit around for 50 minutes waiting on a hamburger and fries in a half empty restaurant (if you can even call this a restaurant) with nothing to drink for 30 minutes. I repeat this place is horrible. The only reason they have a 1 star rating from me is because I can't leave them zero stars. read more

these guys are d***s wouldnt give my wife their tax id number ( she is a former employee ) so we could get a jump on our taxes. horrible place to eat or work management sucks there just rude for no reason read more