I ordered no cheese on my burger because I'm lactose intolerant. Not only was there still cheese on my burger, someone had filled a small sauce cup with cheese and put it in our bag. Very petty and mean spirited of them. read more

Went here because it used to be the best one I've visited for many years. The only good thing was the fries today. Grilled cheese sandwich was cold and cheese was solid. The double cheeseburger was also cold. The cheese wasn't even melted. The 5 way chili was half the size it normally is plus something tasted weird about it. Another customer had ants crawling in his daughter's food. read more

The outside of the building looks new and clean. The inside was clean. The food was good and so were the shakes. There was 2 adults and 1 child. The server gave my drink to my mom and then when our food was ready she did it again. I mean she wasn't that busy that she couldn't remember which one of us ordered what. Me and the child went to the bathroom before leaving, I wish I hadn't. It looked dirty and smelled like sour milk. Which most likely meant the mol bucket was old or something. read more

Inadequate. Food indifferent at best, and staff didn't seem interested in doing their job. I won't be back to this location.

October 3rd 2020, Steak 'n Shake was having a very good streak for keeping there fries warm but on this day around 9:45-10pm whoever the chef was made the fries taste horrendous. The burgers were fine but the fries were cold and severely overcooked. Lets hope they fix it. read more

I have had many bad experiences at fast-food restaurants, who hasn't. Additionally, I have become accustomed to poor service at Steak n Shake, but tonight was the worst ever. We used their carhop service. After waiting for 45 minutes, I called the restaurant. The phone rang and rang, but was never answered. We were the only car parked in the carhop spots, no one had gone through the drive-up, and the app said our order was completed. Finally, we went to the drive-up speaker and, after explaining the situation, we were told that "you have to go through the drive-through for carhop service". Of course, we thought this was hilarious, but we drove to the window to pick up our cold, incorrect food. Since Steak n Shake food does not travel well, we parked in the parking lot and began eating. Since my sandwich was wrong, I walked back to the window to ask for a replacement and some hot fries. I was asked to go to the front of the store, out of the drive-up lane, because I was blocker other diners. I did as instructed and went to the front door, where I spent 15 minutes watching a female employee sitting at their bar, playing on her phone, while the drive-through lane became longer. I was finally given my food and took it back to the car to eat, where, I found that it had been made incorrectly, again. The carhop option was made available in a press release August 5, a week ago, but the kid at the window told me, several times, that they have no way of knowing if someone is waiting in carhop, despite the fact that the app asks you what spot you are in, and the make and model of your car. It became painfully obvious that none of the employees knew what "carhop " means, nor were they able to infer it's meaning from its name. Sadly, I really enjoy the food at Steak n Shake. Their service has severely declined in the last few years, with surely, unintelligible, unattentive employees not willing to take your order or bring your food. Now they are closing many stores. The company blames this on the decline in demand for burger joints, but I believe they could have made it if they had trained their employees and improved their service. Maybe someone from Steak n Shake headquarters will read this and make the necessary changes. Maybe it's not too late for them. read more

Took my kids there for dinner waited over 50 mins for the food still didn't have our food so I asked for my money back they told me to don't give refunds under 30 min wait I told the lady it's been fifty so they proceeded to ignore me for around 15 mins then brought my food out after I told them all I want my money back the manager was hiding in the back and wouldn't come talk to me when I asked for a manager. So the food was cold and there were ants in my daughters baskets so I told them once again I want my money back they finally came out handed me a receipt and refunded me half my bill I have called corporate office no reply I have sent in the customer feed back no reply and I have contacted them on social media if I was you I would never go to this location if you do look for bugs this place is nasty read more

Just stopped in to order a take-home-a-sack. I sat at the counter and watched the grill cook and I think he was amazing! He was meticulous and efficient. You could tell he was putting in his best effort and getting burgers out fast! He definitely needs a shout out, monetary bonus, or managerial recognition on how hard he was working and enjoying it, from my perspective. Well done, Happy Holidays! read more

This is a horrible location. I sat at the drive thru for like 10 minutes so I drove around. Everyone is just sitting there on their phones refusing to acknowledge me. I call and watch them literally ignore the phones ringing. read more

Literally met our server twice, once when we ordered and 45 minutes later when she brought us our check. The service here is garbage. After our order was done, our food sat in the transfer bin for 20 minutes before the other server noticed it was ours. We ordered another order to go and waited an additional 20 minutes for ONE BURGER. Never have I experienced such bad service at a steak and shake. read more

We went to the Steak 'n Shake in Franklin, IN today, 7-26-19. Ordered our food. Mine was a double cheeseburger with everything minus tomatoes and onions. Part of our food was brought to us. We were told the waitress would bring my friend's chili 'right over.' "We need my apple sauce too." She set the piece of paper with our order (written correctly) and the check (that said "plain") on our table. Um, is she trying to rush us out? What if we wanted dessert? Usually they wait until we are almost finished before bringing the check. Anyway, I noticed my burger was plain. After waiting over 5 minutes for our waitress, we got the attention of another waitress. We told her about the error. As she walked away, our waitress walked toward our table. The waitress told our waitress what was wrong. The chili was brought over. "I still need my apple sauce." I eat my fries as I wait for the toppings for my burger. Our waitress brings over my apple sauce and a plate with lettuce, onions, and mayo. "No, it's no tomatoes and no onions." So before she leaves, I grab the mayo from the plate. She comes back with 2 pieces of lettuce topped with a tomato. I looked at her and said, "No tomatoes. No onions." She removes the tomato WITH HER FINGERS and sets the plate down. OMG Seriously??? She comes back with 3 pickles on a plate. I'm not eating the lettuce now because she touched it with her bare hands, and it had the juice from the tomato. So I put my own toppings on my burger (minus the lettuce) and eat. We are almost done eating and she finally comes by to ask if everything was ok. (Um, NO You screwed up my sandwich, messed up the "corrections" twice, and you put your dirty hands on the food you expect me to eat.) I needed another napkin but was afraid they might "fall on the floor" before given to us so I just dealt with the one we were given when we ordered. I also needed a to-go box, but was afraid to ask for that too. My friend went to get one and made sure nothing bad happened to it. So we go to the register to pay. I asked for the manager. After waiting a couple of minutes, she comes out. I explained what all happened. She was apologetic and took off my portion of the food (a whopping $4). We told her the waitress probably needs re-trained. I have had some bad servers in my life, but I have never, and I mean NEVER had one that messed up my order as bad as she did. I still can't get over the fact that she picked up the tomato off of my food with her bare hands. For the record, no I DID NOT LEAVE A TIP!!! read more

Clean eatery, tasty cheap food, open 24 hours, and conducive to me meeting some deranged Franklin College hottie at 2 AM who is down for extracurriculars. Seriously, I run a Sunday morning 3AM Coed Squash League. Babes love squash. read more

Steak ’n Shake - Fast Food Near Me - Franklin, Indiana

Sitting in the restaurant and no one waited on us so I just called to let them know I have been sitting here..... finally got someone to wait on us. Now being starred at. Guess I should have gotten up, complained and walked out. Not a happy customer!!!!! read more

I got the Jamaican Jerk burger. I am surprised. I liked it. Nice heat, but not overpowering. Try it. Service not the best but it is Steak and Shake. I can live with it. read more

Steak ’n Shake - Jamaican Jerk - Fast Food Near Me - Franklin, Indiana

I just spent 15 MINITES in your drive thru with only 2 people ahead of me at a non- peak time!!!

Really used to enjoy Steak 'n Shake and this location but lately it seems they are taking cost savings to a new level at the customer's expense. Our sides are almost never what I consider a full size but tonight takes the cake. We ordered two large onion rings. Each one had 5 onion rings in it... Not worthy the money. Better quality and quantity at a higher end restaurant for about the same price. read more

Steak ’n Shake - "Large" onion rings - Fast Food Near Me - Franklin, Indiana

Literally every time we come here they get our order wrong. Every. Time. The food always taste well so that's why 2 stars but it's so frustrating always having to wait 15 minutes for the wrong order and then another 15 minutes for what we actually ordered in the first place. read more

With Christmas they were very, very busy but we were very pleased about the service. They had two groups of eight and most tables were full. Our waitress was great, got to us in 5 minutes, kept our coffee cups full and had our food to us as soon as it was ready. The cook staff was on it and the manager was bussing tables...great job. read more

I always forget that, despite the prices, menu items and existence of a drive thru, Steak N Shake is NOT fast food. It always takes the food 15-20 minutes to come out. In addition, at this location our food came out cold, the staff was SUPER rude (rudest people I've interacted with in Indiana so far) and the food (the fries especially) was very underwhelming. I remember liking Steak N Shake when I visited Indiana for skating competitions as a kid; perhaps the quality has declined or maybe my tastes have matured. Either way I don't really think this place is better than McD's or Burger King; it certainly doesn't begin to compare to great fast food like In-N-Out. read more

Nothing special, same as any SnS, clean with fast and decent food.

Came in around 8:30 pm on a Sunday. Ordered 4 meals. Baked beans were cold and sandwiches were barely warm. Replacement baked beans were just the same. Management just blamed corporate policies for the bad food. Go to Freddy's! read more

Went there for dinner around 6:05pm on 7/18/16. Moderately busy. Had coupons for a dinner meal. Walked in and stood there for 10 min waiting to be waited on. Couple behind me got waited on, I was left standing there. Walked out! Be a while before I go back. Food is so-so, you can almost say you ate...something. Service is lousy! read more

If you are thinking of going here make sure you don't get the waitress Hailey. But the food is good

This is one of the worst service steak and shakes there are around. They are very slow and it is very hard decision to make if you want to go to steak and shake. However if you go late at night and you want a milkshake through the drive-through there actually pretty dependable but if you go at lunchtime and sit down in the dining room it is not that good. So I would avoid any type of food rush times but if you go on and off time obviously it's a great place to eat. read more

I normally use the drive thur. Food is good & customer service is great! I usually go during the week. I always see Clare working the drive thur. She is personable & polite every time I see her! read more

Steak N Shake....you lost us. We came info for a pickup order two nights ago. A double steak burger, onion rings and two Chili-5-ways. Got home, opened up the food and to our surprise we found the Chili to be less than even half the container, almost no beans, almost no meat, and lots of pasta....NOT WORTH $5 a copy. Called the customer service center to let them know and was treated like a criminal. read more

Fun dinner! Manager (Mr Farmer) went above and beyond to make sure our experience was excellent!!

Horrible service lady was interrupting the other person who was taking my order took about 20 minutes from

Went here for a late lunch with my kids. We were sat at a dirty table. The waitress took my order, but didn't even take it right as the receipt showed she did not document everything we ordered. She was actually very rude, and not friendly at all. Then, partway through my meal, there was hair in my food. The waitress quickly took my food away and did apologize, and said the manager would be over in a second. The manager came over and asked if we wanted anything to replace it and I said not from here. No apology, no anything. We walked out. read more

This stake and shake is hit or miss. It's one of those roll the dice and hope they get your order to you correctly or great where you leave and are satisfied. Staff doesn't seem to care for their jobs either. read more

worst shake ever !!! ordered a peanut butter banana shake from drive thru after a unusually long wait of 5 min received shake then on trip home noticed bottom of cup was leaking on pants and seat !!! to top it all off after trying shake it was runny not mixed well pb was in bottom of cup and very large banana chunks and has a kind of sour taste which was from a almost completely black and slimy over ripe banana which they decided was ok to use !!! 1st rule of a restaurant if you wouldn't eat it don't serve it to customers!!!! over all probably not going back to this location if they cant make a shake cant imagine what the rest of food is like !!! read more