What can I say? This place has made changes but it is more efficient. The establishment was very clean. This really impressed me and my hubby. All tables and floors were immaculate. The condiment area was also very clean. Since all Steak & Shake have done away with servers it actually provides better efficiency. There are four self order kiosks which makes ordering a breeze. You can customize any order to make sure you get the sandwich you want your way. No needing to wait for someone to come and take your order. You can get it to go quickly. Each kiosk order goes directly to the kitchen. They do call your name to pick up your to go order and the milkshakes. When you dine in they actually bring your order on a tray to your table. On your receipt at the very top is a QR scan code for you to get your fountain drink. You scan that under the scan reader in order to work the refreshment bar work. You can get as many refills as you like when you dine inside. We ordered our steak burgers. The double steak burger meal and their single steak burger meal. My hubby ordered the most beautifully made chocolate milkshake. We really enjoyed our good. This place had really improved . I'm hoping this review will bring more customers here. The staff was very helpful and friendly. Can't wait to come back! read more

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I'm have always loved Steak n Shake but the is crazy!! Only a couple people working in a full restaurant...kiosk is terrible!! Only one was working. It is good when you finally get it. read more

Clean, helpful and delish! Ok. My first time at a Steak 'n Shake. We had a very hard working guy named "Charlie" helping us. He was very helpful, polite and professional. We watched as he kept the eating area spotless. I only wish they would offer gluten free buns now that they have healthier French fries. Very yum read more

Unless you want to wait in a parking spot for 40 minutes every time you order here, don't stop in.

First time to this location. It was busy but clean and the staff had a good attitude. (8pm Sat). Most Steak 'n Shake locations have a kiosk you must order from for dining room and carry out. No counter person takes your order. I think this is a great idea. It shows the customer the cost of the secondary items they're choosing such as soft drinks, fries, cheese, and sauces. Another big deal is while choosing your food the calories are also shown. That's much different than being asked if you'd like to upgrade that or would you like to super size that, without having any idea how many calories you're adding to your meal. Good fast food idea Steak 'n Shake! read more

Steak ’n Shake - Garlic Double Combo with small cheese fries. Nummy. - Fast Food Near Me - Ft. Myers, Florida

Food was great, the manager was a friendly, professional guy! I didn't win a Labubu- boo hoo!

I literally just left this place ordered in drive-thru and my order total was $9.57 so when I got to the window to pay I handed the young lady of $50 bill and I was trying to hand her the 57 cents but she refuse to take it then she kept saying you handed me a $50 bill and I'm like yeah and at this point I'm confused and so the manager comes to the window and says oh we don't have change for $50 .....it is actually 11:48 during lunch rush so how do you not have change for a $50 bill you are a restaurant very unhappy very unsatisfied and I just left because that's crazy read more

The service was very good, restaurant was clean. The hamburger was OK, nothing spectacular but it was OK. The chocolate shake was very good and the fries were OK. As soon as someone vacated a table, it was cleaned immediately the floor swept. The bathrooms were clean, but in need of physical maintenance. Parking lot has plenty of room and space easy on and off of both Fowler and Cleveland. read more

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I stopped here while visiting in Florida. I was hungry and looking for a good cheeseburger and a great shake. The cheeseburger was well cooked and the vegetables were definitely a nice complementing size. The burger was mouthwatering and tasted just as good. The butterfinger shake was really thick. I could not finish it all, but it tasted very good. So if you're craving a burger and a shake, I highly recommend Steam 'n Shake! read more

Definitely not worth it. ONLY good thing was the milkshake. Not only was food flat and unflavored, but staff literally don't speak to customers. They're using one of the "only take orders at a kiosk " set ups. The people here don't even acknowledge customers with a "hello, welcome" McDonald's at least still has people say "Welcome to MDonald'" The food oils be tasteless if it weren't for ketchup. Never again read more

I ordered a Butter Double Steak Burger. I don't even know if they could legally use the word "Steak" because the quality of the burger was so poor. Anyway, the burger was supposed to have melted butter on it. Instead, they gave me a 1/2 stick of cold butter on top of the burger. I spent more time scraping off the cold butter than I did eating it. Finally, I gave up and threw the burger out. I will not be coming back again. I should've read the reviews first. read more

When you get there you notice that the place is nice and clean and BRIGHT! You order at the kiosks and then sit down. When your order is done, they come out and call your name and then you pick it up. Staff are friendly and efficient and fast. The food we got was absolutely delicious! I had the Triple patty steak burger with onion rings and my wife had a double cheeseburger with fries and a shake. She like the shake better than Culver's Mixers. The burgers were done to perfection and the fries and onion rings were NOT greasy! Best of all, for people on a fixed budget, the price was extremely reasonable. It was less costly here than anywhere we have eaten in Port Charlotte, hands down. You really need to check out this classic place. It is well worth your time. read more

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Took over 20 minutes to get two burgers, kiosk only ordering, milk shakes were runny, workers were very rude and forgot out our order. Workers were also gossiping the whole time and you could hear them in the lobby read more

Food was delicious and the service was fast and friendly. This is a really nice place to come and get a fast meal for sure. The ambiance is relaxing comfortable. read more

Steak ’n Shake - Bacon 'n Cheese Double Steakburger Combo - Fast Food Near Me - Ft. Myers, Florida

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Don't even bother going here anymore. The customer service is terrible and there is no one to assist. They no longer have hostesses or waitresses. You have to do everything on your own through the kiosk and there is no one there to assist. Definitely will never recommend this restaurant again. read more

raw chicken tenders served not once but twice. gave a chance to remake them and still were raw. read more

Steak ’n Shake - RAW CHICKEN SECOND TIME AFTER "REMAKING" - Fast Food Near Me - Ft. Myers, Florida

For the price, I guess it's all right. The shakes though are thin and more sugar than milk, and have a kind of chemical taste. I would much rather have the DQ blizzards, because while they are not actually ice cream, they are thick and taste like the candy they are flavored with. read more

They messed up my food and my burger was messed up like they threw it in the bag if I was the manager I would fire everyone .. 1 star place

Nostalgic for their vegetable beef soup and thin crispy fries. Open 10am-MN. Too early and disappointed. Have to go to Physical Therapy appointment nearby. Free fries, no purchase necessary. But no activity at 1010am in drive thru. Maybe next time. read more

I'm super disappointed they messed up my burger bad bro and they took their sweet time with it too yea I'm giving yall 1 star smh do better everyone should get fired my burger comes with garlic on top thats The whole point of the GARLIC BURGER tf . read more

Great food, absolutely love the fries. Service was great. The atmosphere was very atmospheric.

I understand that it is hard to find good help. I'm in the service industry myself but 30-40 minutes for a table and 30-40 minutes for the food it's as if the staff are fighting in the back the manager (general manager) that's what it said on her name tag is completely clueless but she as probably to busy dealing with all the complaints its ashamed the foods not bad at all the owners (franchise) needs to com in and clean house and start over If it wasn't for my kids loving the milkshakes we would never come back so until next time I hope somebody reads the reviews at corporate and does something about this place I did ask the manager if she ever reads the reviews on Yelp (her reply is what's that) that figures read more

this location serves it's food fresh, the fries are crispy and the servers are relativemoly nice. They haven't messed up any of my orders; and they always serve the right iced tea. I would actually say that this location is the best steak and shake I have visited. I hope that this location grows larger! read more

I went thru the drive thru and ordered a milkshake and two hotdogs with fries. They took like 30 minutes to put my free milkshake coupon and needed like 5 different workers to put in the coupon. (The manager was lost). And after all that i dodnt even get my receipt. read more

We went slumming it for brunch today. We went over to a nearby Bob Evans and it was cram-packed with many people waiting outside to get in at 10 am. What's up with that? Not wanting to wait for a meal here, we went next door to the Steak 'n Shake where we could walk right in and be seated. My wife had a sensible bagel & eggs, while I went for the heart attack on a plate: the cheese-loaded Steakburger Slinger. Yikes! I ate 1/2 and took the rest home for later. Overall this was a decidedly below average dining experience, and the service was surprisingly slow. No one working there seemed to be at all happy or pleasant acting. Food - 2 1/2 STARS (lousy) Location - 3 STARS (difficult access) Cleanliness - 3 STARS (average) Service - 2 STARS (slow & poor quality) Value - 4 STARS (cheap eats) read more

Steak ’n Shake - Yes Olde Steakburger Slinger. Bring your heart meds! - Fast Food Near Me - Ft. Myers, Florida

Went through the drive-thru only. They forgot my sides but the burger was cooked well and the fries were hot. A bit slow, but the quality was there. read more

Steak ’n Shake - Fast Food Near Me - Ft. Myers, Florida

Food is good, service sucks!!!! I've never been to a Steak N Shake that had good service. It's a shame, good concept. read more

Worst service, apparently no onsite manager. Will not be returning... then cashier was snippy! read more

Excuse me, what IS THIS?! This is legit worse than anything I've ever gotten. Is that even beef?! This is laughable. Do NOT eat here. You're way better off going to Culver's, McD's or Burger King for a burger lmao. If I could give it negative stars I would. read more

Steak ’n Shake - Fast Food Near Me - Ft. Myers, Florida

Cheap and good for that price. We got seated, helped immediately and served 10min later. Got the garden salad as it was the only meat free item. 3.99 only! And my friend had a burger under $4 which he thought was delicious. I like this chain for their thin fries! read more

Steak ’n Shake - Garden salad and a burger under $4 - Fast Food Near Me - Ft. Myers, Florida

Fantastic experience! Fast service, good food, amazing shakes, and all for a great value!

Food was good but the place is filthy! Edges of tables have not been cleaned in a long time and the floor was awful. Sticky and very dirty everywhere I looked. I doubt I'll be back. read more

Food was very bland, tables were dirty and floors were not clean. Used to be a great burger place but not anymore.

Well, tried this second store in Ft Myers. This store is closed to all walk-in traffic, unlike all other fast food chains still in business. Sadly, I have concluded that the empliyees of these Ft Myers stores, and perhaps the managers, need to train at Indianapolis Steak n Shakes to learn how it us done, as the burgers are NOT the same as Steak n Shake elsewhere (will try tge ones in No Ft Myers and Naples to see if they are correct and up yo par). There is no shortage of catsup (they overwhelm the burgers with what should be a condiment) and the fries are ok, but the cooking oil is on the edge of rancid but passable for now. Sad that these are their best attributes. read more

this place gots to go!!! i was in line for 30 minutes waiting for an order, she said 15 minutes i left and came back and i'm here for 40 minutes this time store number #8950 the guy lied and said he was the manager then giggled as he walked away this place needs to shut down the way that they acted so unbelievable and disgusting same guy taking my order was making the fries i definitely do no recommend this place nor is your time valuable for this place! absolutely disgusting behavior!! read more

This place is horrible. I got food from the drive through... and this was the Frisco melt.... uhmmm. Ew. I was craving a good melt and I got two soggy pieces of bread with one nasty looking patty and 7 lbs of sauce just thrown on. I actually lost my appetite once I pulled this out. I wasted $10 on food I can't even look at and find it appetizing what so ever I am SO disappointed and disgusted. read more

Steak ’n Shake - Fast Food Near Me - Ft. Myers, Florida

forgot both fries for combos and gave lemonade instead of sweet tea.

Sooooo slow....waited in line for such a long time and we didn't even get to place our order..There was only 4 cars in line...Stay away

I'm not usually one to write restaurant reviews, but my experience at this restaurant on 12/27/2023 really rubbed me the wrong way so here we are. I placed an online order for pickup around lunch time for myself and my coworker. I mistakenly placed it to this location, I usually go to the one on fowler and have never had any issues there. That being said the mistake was mine so I drove to the colonial center store, took me about 25 minutes to get over there. I found that there were no pickup orders ready, but one of the cooks asked if i was picking up an order and I said yes, he asked if it was and order for (my name) I said yes thinking all would be well and that they had my order working. While I was still waiting I could hear a lot of yelling in the back of house which I thought was odd for how slow and quiet the restaurant was. after a few more minutes I was handed a large, sealed, plastic bag with the paper bag and drink holder in it. I could tell the bag was light but I thought I was just missing a drink so I asked if I could have the coke and be on with my day. After I got the coke I thought I should check the rest of the order because I did not want to have to drive back out in case I was missing anything else. I opened the sealed bag to find that the ticket (which was not visible from outside of the bag) had somebody else's name on it. I got the attention of one of the staff and apologized as I had opened the order and it was not my food. they got the attention of the manager and he came over to immediately start yelling at me. I, taken aback, asked him to stop yelling at me and hear me out so I could explain the situation. He must have thought I was a doordash driver opening up other people's orders, but I was in fact a customer trying to make sure my own order was correct. After a little more back and forth with the manager, he snatched the bag back and told me to just cancel the order. I tried to get his attention but he continued to walk away and yell back at me to just cancel the order. If I could have I would have, but there was no option to do so on my end as I had used the website to place the order and pay. Now I am out the $30 for the order and their customer service center has yet to reach back out to me on the matter. I have never been treated so poorly at any kind of establishment for any reason. I will steer clear of this place in the future, if you are reading this I would recommend you do as well. Happy new year. read more

Extremely slow service., even though not busy. The food itself was very food. Our party of five visited at 9:30 pm and it was not very busy. Unfortunately it took almost an hour to receive our order, and there were three separate servers that at one point or another were involved. We visit Steak and Shakes all over the country and the service is always great--however this location was clearly the exception. read more