Asked for a booth and was seated in the front part of the restaurant. I was completely ignored for over ten minutes while other guests were seated and had their orders taken, including the group of four behind me! So, I left. I have left reviews of other Steak and Shake locations with a similar theme - get seated (or told to find my own) and get ignored while everyone else gets served. This seems to be a company wide thing to ignore solo patrons. We still bring in money, especially during repeat business. Unfortunately this, and any other Steak and Shake location, will not have my business anymore. read more

Free fries on request. I thought it was for the milkshakes based on the sign, but no its FREE FRIES ON REQUEST. Super crispy hot fries with a juicy burger. Wow and burgers' presentation looks good as the pictures. Will definitely come again. Sign up for their club email to get a coupon for a free double cheese burger with fries (don't forget to request more fries!) with over $1 purchase. Im impressed will come back again for crispy fries and juicy burgers. read more

Steak ’n Shake - Large soda for $1.99 - Burgers Near Me - Hoffman Estates, Illinois

Five Stars for being open on Christmas Eve- very few places of any sort were open- but, Steak ' n Shake was, so kudos for that-. 3 Stars for the food and service. I had an Egg Nog Milk Shake in the spirit of the season- That was excellent- Had a cup of chili ..god awful, seemed like it came right out of a can, just a bowl of muck. Had a triple with cheese, I didn't want french fries- but our waitress sent them along anyway- I had a few, they were greasy, thin, tasteless and what I expected, and why I didn't order them to begin with- I think I was charged for them, but the whole triple with fries was still less than 5 bucks, so who cares? Our waitress was young, and she tried real hard, but I don't think she has a future as a waitress, I asked for the chili, first, before the burger...that was reversed..As it turns out, as mentioned before, the chili was so bad, it didn't matter, only ate half of it. I also had to ask her a 2nd time after the food arrived, for my milk shake. The burger was just average at best. I think for burgers and fries, along the same line- Culver's blows away S n S A table across the way, sent their order back. I don't think I will be rushing back to Steak n Shake for sit down service, they have an excellent drive thru, most locations and the half price milk shake offer 2-5 can't be beat! read more

Steak ’n Shake - Burgers Near Me - Hoffman Estates, Illinois

See all

Best location! Thank you for the consistent excellent service and delicious garlic double steak burgers with grilled onions, tomato and lettuce and crispy hot fresh fries! Don't forget to ask about the "free fries" current promotion! Mmm writing this overdue review is making me crave it again.... hope you enjoy!!! Please update the hours: I tried to go for a late night snack on Sunday and found out it is not 24/7 as it says, they close at midnight now. read more

Went here and got some food in the drive through. I asked for a few modifications to my burger and the lady in the drive thru was super helpful. Name on receipt says Odette. Food was great and order came out perfect. read more

Much like the White Castle up the street, this is a chain that disappeared entirely from my city back home well over a decade ago. As such, I figured they were pretty much all gone for good until I moved here and saw it beckoning at me one morning while I was driving down Barrington Road. It's amazing how certain chains are a hit in one part of the country and an abysmal failure in others. Much like Denny's and IHOP, Steak and Shake was always a big hit among me my friends growing up because the dining room was open 24 hours which nicely accommodated the juvenile delinquent lifestyle. I am glad to report that this is still the case in regards to this location, it's open 24 hours and they are more than capable of accommodating the adult delinquent lifestyle. I had a couple of friends visiting me last weekend from Madison and it was damn near 3 AM after a night out at the bars when all of us got that primal calling from below screaming out drunkenly for "FOOD"! Since this was the closet place to my house that I was sure was open, it became our Uber pilgrimage for the evening. For 3 AM, I was pretty surprised at how many people were there. I spent a very long time as a server and bartender in my younger days, and It certianly qualified as busy enough that wait staff and kitchen would have to hustle to stay on top of things. This is not the easiest thing to pull off for normal people at 3 AM. Even still, our server greeted us enthusiastically and almost immediately, though I could tell in the back of her mind she was probably thinking "Oh boy, here we go again, another fresh crop of plastered people to flirt inappropriately with me and have table manners like a Neanderthal". To our credit, all of us behaved quite well the entire time despite our medicinal levels of drinking earlier, and her level of service was excellent. I am not normally a huge fan of extremely chatty servers, but under the circumstances it was just what the doctor ordered. She was a total sweetie. I had skipped dinner earlier in favor of drinks, so I was starving. This coupled with my condition that night probably made the food taste even more epic than is probably justified, but GOD DAMN was it delicious. It was even better than a remembered from back in the day. So much so that I am nearly tempted to bestow 5 stars on this place. I went with a double jalepeno crunch steak burger with cheese fries. The burger was thick and delicious and the veggie toppings were fresh and still iceberg cold when it got to the table. It does not quite rival a burger from Fuddruckers, but it was in the same ballpark no question. The fries were also a pleasant surprise. Steak and shake fries used to suck back in the day. They were really thin and almost devoid of flavor other than salt. The new thicker version is a drastic improvement. My only complaint was that the cheese sauce was not quite tangy enough for my taste. I decided to go for the gusto and wash it all down with a Snickers milkshake, and this was similarly delicious. Nice and thick and not skimping on toppings. I have never in my life considered Steak and Shake for anything other than late night dining to be completely honest, but after that night I seriously considering revising that mantra. read more

Steak ’n Shake - Jalapeno Crunch Burger - Burgers Near Me - Hoffman Estates, Illinois

See all

I feel like I'm scammed every time I go through the drive thru. For the second time now, I ordered something in junior or small size and get to the window and it's a large. When I tell them it's not what I ordered, they laugh, look clueless and say its already made, and proceed to charge me for the larger size. Not cool at all. I end up throwing most of it away. read more

I love Steak 'n Shake and have never had an issue before. My husband and kids went to Steak 'n Shake for dinner yesterday. My husband and I ordered burgers with everything. All evening we were sick to our stomachs, sour stomachs then ultimately diarrhea. I'm not sure what happened but I don't even i ever want to eat Steak 'n Shake again. Not worth the belly aches. read more

This spot is perfect for a late night bite. Steak and shake always has spot on burgers bursting with flavor. And the shoe string French fries were hot and crispy, even when we visited at 11pm through drive thru. So good. read more

I'm all about my kids and what they like to eat, and steak & shake has it all!.. their burgers are fantastic for my hungry teenager, he always gets a 4 Pattie cheeseburger with parmesan fries, the little ones love the chilli cheese dogs.. and then those huge yummy shakes! .. I could have one of each every time we go.. and if you're lucky enough to get Camilla you're on for a treat, she's such a sweetheart and will make you feel welcome. So go in and give them a try.. you won't regret it. read more

Steak ’n Shake - Foot long chilli cheese dogs & chocolate berry shake... - Burgers Near Me - Hoffman Estates, Illinois

Got seated right away and there was six of us. Clean tables floors and restrooms. Had fast polite service and food came the way it was ordered and hot. Nice quiet atmosphere to eat and relax in. Very happy with my prime double cheeseburger. Very tasteful and filling. Will be coming back there soon. read more

See all

$4 triple and fries. All day everyday. Burger King doesn't even taste like meat anymore. McDonald's for nuggets. But this is the place to be. Please. Clean up this restaurant though. Floors are like super glue for your shoes. Forget about wearing slippers here. Drive Thru. read more

I work across the street from this location and being in the service industry as well my shifts end at crazy hours so more often than not I stop in to get something to eat after work. Hands down Jessica gives amazing customer service every single time I'm there. The food is always fresh and hot and I'm always checked on. I also want to compliment Denise who was working the drive through on New Years Eve when I stopped by to get my mom something to eat after I got off work. She is so pleasant, polite and an absolute sweetheart. Working on holidays and being away from your family is rough and I know because I do it too. The staff at this location goes above and beyond great customer service which is why my family and I will always come back. read more

I used to come to this restaurant in the late 90s and early 2000's with my friends from high school. After some tests at SAMC I stopped in for some dinner. The food quality, the workers, and the restaurant was exactly how I remember it. Keep it up Steak And Shake, I'll definitely be a repeat customer again read more

Not great. ..but passable fare. It's what one would expect if they paid 4.99 for a meal. The burgers are cooked within an inch of their life and the shakes are hit and miss. ..I'd go for a less frilly one, like chocolate or vanilla. ..the others that I've tried can frustrate you trying to pull content from your straw due to the lack of mixing and sizable chunks as a result there of. The fries are worth mentioning. Pretty good. Service inside, again. ..hit and miss.. Better food than McDonald's. read more

I haven't been to Steak 'N Shake in about a year, but I was here recently and had a good experience. I ordered one of the specialty burgers -- the Guacamole Steak Burger. I can't say enough about this burger... it was DELICIOUS. All the included condiments were SPOT ON. There was a little bit of lingering spiciness in each bite. Not sure if this was from the pepper jack cheese or the guac (maybe both?), but it was just the right level of spice to push what would probably be a standard burger up a notch. The red onion was the clincher for me. I love onions, and had they used white onions instead of red, it would have ruined the burger. I noticed on the menu that they are also featuring a guacamole hot dog. I'll have to try this next time. Without a doubt, I would go back again for another guacamole steak burger. YUM! read more

Open 24/7 need i say more. Great food great shakes. Never have a problem. Prices are great

The new way of ordering without a menu and without a waitress is horrible. Now it is more like a high school cafeteria than a friendly restaurant that it used to be. I don't think I will return. read more

So, this classical steakburger joint know to many of my fellow Americans, perhaps the only steakburger joint, has never disappointed me and the lack of disappointment does not follow through here to this establishment. The exceptional staff really ensured that my mates and I were well taken care of and buttered all our buns properly. Another shmackular visit with some smacktacular food. Keep this well run establishment running of course and enjoy the wonderful "slurp" you get from their milkshakes. 22.4/11 read more

See all

Standard chain hamburger place. This location tends to be very crowded. Food is decently priced. EDIT (9/4/2007): I have dropped my rating from 3 stars down to the minimum 1 star. This is due to a recent bad dining experience on 9/3/2007 which included the following sucky things: * Served an iced tea with crap floating in it because the ice tea maker wasn't cleaned for over 24 hours. Although, I suspect my waitress spat in it as well as other food items which were served at my table. * My party was served cold soup and half of the cups were less than half full. * Our waitress only stopped at our table 2 times during the meal: to take our order and to deliver our food and check. * Overcharged for meals, staff had attitude of "So what... Up yours" when asked to make corrections. * Tables and seating dirty and sticky since staff wasn't properly cleaning up after people left. * No receipt issued upon payment. The list above has been reported to SNS corporate offices, and a conversation is pending with the district manager. I do not plan on returning to this location. EDIT (10/1/2007): The district manager has not gotten back to me yet, even though I have given second notice to corporate. EDIT (12/3/2007): The district manager finally contacted me during the week of 10/8 and apologized for the incident. The district manager had the third shift of this location purchase and send me a $25 gift card as well as apologize in writing for the incident. Due to honesty as well as the apology of the district manager, I have restored my original 3 star rating. read more

It's your good old classic steak n shake. The food is great, the shakes are classic. It's another fine American steak n shake. The staff employing this particular steakedy shakedy is very nice and in bright spirits. The setting of this steak n shake is great, with nearby stores and easy road access. Good for pulling over on a long trip. This steak n shake is kept well cleaned, and I have no real complaints. read more

Had a late night craving for a milk shake. Love that these guys are about a block away and open 24 hrs. Here's a tip though. If you're working late, don't get a giant milkshake and 5-way Chili at 11pm. Ugh. #myownfault read more

Can't beat the breakfast. Quick and inexpensive. But we were lectured for 5 minutes when we arrived at 11:02 THAT BREAKFAST WAS over at 11.and all the breakfast foods were thrown away. When we turned arround to leave this Latina changed her mind and said they would make some more just for us. We are talking sausage and eggs here! Muchas gracias! We were soooo lucky! Don't try to have breakfast after 11:00 of you'll get a South of the Border verbal whuppin! read more

Breakfast only review: I love this place for breakfast. It is my go to when I am in the mood for greasy, bad for me morning food. And, it's super cheap. I also like that I can get a sandwich with just egg and cheese and not pay for the meat I'm not getting. My son and I both eat for under $10 (including tip). My service has always been really good too! The reason it is down one star is because their coffee is so bad it's not even drinkable. Between you and me, I also frequent their drive through in my pajamas in the mornings. read more

Turkey Club is so good here as well as the burgers. Love the Happy Hour, sweet deals on shakes and drinks

Decent actually. The one by our house sucks. I mean terrible. Service is so slow, and i mean slow! But this location, they actually were on point. Fast serving, never seen a shake come out so fast in my life! Food came out quick, and fresh. Pretty happy hear! Drop a star cause we finished eating and it took a while to get the check but they were busy so meh i get it. Anyways good location read more

Although the fries are basic, the chicken fingers are not. You have to try them. I also get the Peanut butter cup or the Oreo's cookies 'n cream specialty milkshake. By the way, this location is open 24/7 read more

Steak ’n Shake - 2 cookies and cream milkshakes, a butterfinger milk shake, and a peanut butter cup milkshake. - Burgers Near Me - Hoffman Estates, Illinois

This is one of my favorite restaurants in the nation. Steak n Shake is and always had been money. Fresh cooked real beef burgers make my fingers tingle, hand scooped ice cream milkshakes make any frown turn upside down, cheesy sauce that probably isn't real cheese is still warmed to the perfect temperature and complimented my burger and parmesan and herb fries like it was born to be together. I recommend this place to each and every single one of my family, friends, and enemies. Everyone's gotta try a little Shake with their Steak! read more

Don't come here on a Sunday morning which is when I came here. Service is EXTREMELY slow. As for the food it's as good as expected and that's the only reason why I gave this place 2 stars otherwise I would have given them only 1 star. I was better off having breakfast next door at Burger King. read more

Nice place to drive thru late at night for quick midnight fix of a steak burger and shake.

Went here late night in March. March 26th to be exact. The server walked us to a table and tried to seat us at a table that had 3 dirty plates and 3 empty used cups. Obviously the server was not going to sit us there so she sat us at another table. We ordered our drinks and our food at the same time. As time passed, 5 mins or so I finished my drink and waited for another refill. That took about another 10 mins. Steak n Shake had maybe 4 other tables at this time (remember I said I was late, around 2am) and my guest an I noticed there was 11 dirty tables! 11! ELEVEN DIRTY TABLES! I was disgusted and grew super impatient of waiting for our food (about 30-35 mins after our order was took). I walked up to the front desk and asked what is taking sooooo long. A woman who was not doing much work nor working hard threw her hands in the air and shouted "The drive thru, the drive thru!" She was very rude and unprofessional! My guest and I didnt see a line of cars in the drive thru. We seen 2 the whole visit! Before our food came out and to our table wr said we are leaving and we stood up to walk out. We then were yelled at and were told we had to pay for everything we ordered! I got pissed because all we got were 2 drinks and I cup of chilli, never got our main meal! I said we will pay for what we recieved and what we ate. "Nope, you have to pay for everything and we are calling the police, said the rude manager. My guest ended up paying for everything as I waited out side foe the police who were supposedly called to arrive. As I waited I watched as a crew of people, who were not present when we were ready to dine, SCRAMBLE to clean the tables. I waited and waited but no police showed up. I will Never, Ever go to this place ever again! The staff was unprofessional and hiding and lazy. One man I seen working, he was on the grill. I praised him as we walked out. If possible I would have rated this Steak n Shake a -3 stars read more

We went here to eat on the evening of 9/18/19 because we had received an ad the day before that offered 4 for 3.99. So we headed over to the only S&S left in our area which is the one on Barrington rd. We didn't see this advertised on the menu so we asked about it. The waitress told us that "they were not honoring that offer" and that it was"taken away a couple of weeks ago". THEN WHY ADVERTISE IT?? This is the only S&S in this area. You lost a customer. read more

Food here is always good. One night my onion rings were undercooked. Service here regardless is always awesome, I wish I knew the Spanish guys name who always takes care of us. Awesome service! read more

Friendly service. Opened 24 hours. Love the milkshakes, they have a little more variety than other outlets of franchise I have been. But really cool. If you like spicy stuff then - Spicy Chicken sandwich and Jalapeno Crunch Chicken Sandwich is a must try. read more

You go for the shakes and the cheap (greasy) food. You don't go for the service, ambiance, cleanliness, nor quiet time. Don't get me wrong, I'm a sucker for a dark chocolate fudge shake, but I don't like sitting on chairs that remind me of airport bathrooms while being served by a bratty 15 year old. read more

This is a great, family friendly resteraunt! Friendly environment, cheap and good food, and amazingly friendly servers. Ive never had a mis-order and the shakes are spectacular! Overall, a great place to eat dinner.... Definitely worth the time! Oreo Cookies and Cream is my favorite shake, and the chicken tenders are stellar. The burgers have a unique grilling style, making them wonderful and original! Stop on by! read more

congregation of fat asses, party animals, and hungry late night patrons. Cheap food with weird people. good shakes! Have to question some peoples existence while dining here read more

Service is always great, very nice staff. A step up for your typical fast food and you can't argue with shakes for dessert.

We ordered 4 milkshakes and one order of Cajun fries. We got 3 straws 3 freaking straws we were 4 people we had to share with each other. Like wtf soo pissed read more

Love the burgers..... love the shakes.... however!!!!!! Their customer service sucks! We are always polite since is in our nature but no one of the employees can say thank you or your welcome. Seriously? read more