Awful service. Went at 11:30 for a door dash run and was refused service. This lowered my rating. Unbelievable.

Worst Steak n' Shake EVER. They are out of something or are having issues every time we come. Tonight was the last straw. We pulled up to get milkshakes at the drive thru and we're informed that shakes are 'carry out only'. It was 11pm and it was raining. I'm not coming in to give you my money. I'll take my business elsewhere. read more

I'm from Québec Canada, is it possible to get your amazing fry'n steakburger seasoning we whent at one of your resto end we use this seasoning on our burger et we would like to get some read more

This location should have just closed like the others. They clearly have no interest in taking care of guests/staying ope I have lived down the street for 9 years, and EVERY Time I try to give this place the benefit of the doubt, I'm practically dared to post a bad review, and Constantly reminded why I need to choose another restaurant. Seriously, they would rather I give my $ to anyone other than them. As a family of 6, that seems illogical for someone struggling with business The manager told me straight forward that they had no interest in serving me as a dine in guest, and to use his full name when calling Corporate to inquire why they were unable to assist me internally, but happy to give me a TO Go Order! Repeated disappointment, and after 9 years, I don't know why I both!!!!! read more

I used to work at this Steak n Shake. The place clearly has its ups and downs, and there were things and people there I didn't like at all, but there are people who I still know there who are wonderful people. They had their problems, definitely, especially with management, some people not caring at all about their job and the customers (I won't name names), but there are some good people there too. I still love to stop by, say hi, and order my favorites off the menu, a year later. read more

The cashier was very disrespectful. On top of that, dropped my change, didn't give napkins, or plastic ware.

This is not a good Steak'n Shake. I've been here numerous times and they never have chili. I also walked inside of the store and the cook told me they were closed but the doors were open. Came to get a four dollar meal and they didn't have chili, offered to give me double fries. The fries were cold. This is like the third or fourth time that I've been to this location and they did not have chili. Just bit into my hamburger and it's cold also. I'm very disappointed. I will never be back to this location again. read more

Honestly I wasn't expecting much when I saw the rating so when I got hot food (double cheeseburger, fries, beans), that was prepared to my order and arrived quickly. We had a friendly pleasant waitress, Julie as well. Where I live they don't have S&S's and I had a craving so I tried it and I'm glad I did. Julie made it a 5. read more

The shake I could taste little ice chunks in it. This is something I've never noticed before. I ordered the garlic burger but regretted it later cause it was extremely salty. I honestly shouldn't of been surprised. I would suggest getting a regular burger instead. Overall the drive thru wait wasn't too bad but it's so pricey for the amount of food. read more

Was worried based on previous reviews and low star rating. I grew up on Steak 'n Shake but have moved away, so I have rather high expectations- been waiting a while for this. And they did not disappoint- food was good. Double with cheese, fries and iced tea - simple order. Julie was our server - polite, friendly and her follow through moved the rating from 4 to 5 stars. So no problems here today - great experience read more

If 0 stars was an option I would give this SS that. I just went there to eat at 8:47 on a Sunday and the doors were locked

I had no intention of reviewing what I had intended to be a quick stop for a bite to eat on my way to run a few errands on the Northeast side of Indy. I'm a Steak n' Shake fan, drive-thru or dine-in, but even I'll acknowledge you tend to get a lot of consistency between locations and a review kind of seems pointless. I'd decided to dine in for a relaxing meal and some reading. As a standard of every location, curb cuts are generally fine (except for older locations) and there's always designated parking. While I'd argue that the Steak n' Shake interior design isn't particularly wheelchair friendly, for the most part they make it work. Today's visit was a perfect example of how a bad design can ultimately go wrong. I arrived in this location and only waited a couple minutes before a host arrived, spied my wheelchair, looked around, and seemed a little bewildered. Admittedly, they had a healthy crowd for what was a mid-afternoon lunch. If you know the usual design, you enter with a cash register/lunch counter on one side, a section with booths, and a section with a weaving together of booths and tables. In this location, the all booth section is divided separately from the booth/table section. The problem with this design is that anytime there's anything in the aisles, entrance into the table section is blocked for anyone in a wheelchair - that means in/out. (In other words, technically this is a fire code violation). The only way I could get to the only section I could sit in out of the three was to go around another aisle (that also had people in it, but was workable) and then wheel back to the section. I ended up being seated alone at a six-top, a particularly awkward choice when a party of six came in about five minutes later. The host brought me to the table, no menus, then hesitated before it dawned on him that maybe moving the chair was a good idea. Admittedly, I can do this myself but it's pretty basic customer service. A good 20 minutes later, a server was serving another table and happened to look over at me reading my magazine still waiting for service. She asked if I'd been helped - I had not. She came over a couple minutes later and, to her credit, at least apologized profusely. I placed my order for a bacon/cheeseburger with fries off their $3.99 menu along with my usual iced tea (only $1 at Steak n' Shake). She returned a few moments later with the tea and informed me that she'd comped the drink because of my long wait. If everything had gone well from this point on, Steak n' Shake would not be looking at a 1-star review. Unfortunately, it didn't. The food arrived a few minutes later. It was decent enough. This is fast food, after all. However, I had no ketchup on the table and couldn't find a neighboring table with it. My server arrived back at my table just as I was nearly done, though she basically said "here you go," dropped off the check and was off again. I will at least say the drink was really comped. I suppose I ultimately paid for the comped drink, because I never got offered a refill despite lingering for a few minutes to finish reading. If you've read my reviews for any length of time, you know I take my iced tea refills seriously. Things seemed to be starting to smooth out when either a manager or a shift manager showed up on the floor to help out, though I was more baffled that she seemed oblivious to the chaos that had unfolded. If I really accepted that there'd been an attempt at decent customer service, I'd probably add a star for the food. Heck, even Ruby Tuesday got two stars from me. Ultimately, I simply can't be generous when every aspect of a meal was disappointing and a restaurant's poor planning and interior design poses a risk to its customers. Such is the case with this particular location. If anyone had even apologized for the inconvenient seating, I'd have likely felt better knowing that at least they seemed to care - after all, unless you've really dealt with a wheelchair regularly you just don't think of the fact that you might be blocking someone in by how you seat your customers. The initial wait was forgivable had customer service improved post-apology, but it didn't. In fact, I'd have probably been forgiving had my comped drink included a refill or two along with some semblance of customer service. It didn't. In the end, this was customer service failure in a myriad of ways - the long wait, the inadequately equipped table, the absent server, the lack of refills, and the accessibility concerns. With so many other options in the area, this location of Steak n' Shake joins my list of places that have lost my business forever. read more

Forget about it - my recent dining experience here was woefully pathetic. We arrived and waited a few minutes to be seated - no big deal there. But after being shown to our table, we then waited another 5 or so minutes to be offered drinks and have our order taken. A family of 7 came in after us, we're seated immediately and had their orders taken immediately. They received their whole order before I did and ate and left the restaurant before we even received our food. My wife ordered the chilly deluxe which came out by itself and was anything but deluxe - in fact it was barely edible and had almost zero flavor. Eventually, after 22 minutes my food and the food of my 2 year old son eventually arrived via a despondent looking unapologetic waitress. Our food wasn't even hot - half warm at best and again lacking in flavor. Even trying to pay for the bill was a monumental effort - others simply left cash on the counter and walked out the door. I waited 4-5 minutes before the manager eventually sauntered up to the checkout and processed my bill. While waiting for my food and waiting to pay the bill - I came within seconds of simply walking out of this place. It was clearly understaffed, the service was deplorable, and the food well below average. I will never go there again and next time will take more enjoyment giving my $20 to a homeless person. Don't waste your time with this low grade tasteless dive... read more

Steak and shake was great and the food was amazing. Love the Hale Leno burger it was juicy

Great food for a great price. Kids eat free. The fries are just ok, the shakes are fantastic. read more

Steak ’n Shake - Burgers Near Me - Indianapolis, Indiana

Love this place. I'm literally here to eat 5 days a week. Wonderful staff, clean restaurant, and most of all the staff seems to care

Horrible! Waited for over 35 minutes at the "car hop" service. And we never received our food. Finally after we drove through the restaurant they gave us our food. HORRIBLE NEVER EAT HERE. read more

Food was very good and service excellent. Also, just watched Max assist an elderly lady, who was alone, with her coat as she was getting ready to leave. The lady was was not his customer because I saw him hand the tip to another server. A real gentleman whose mother taught him well. read more

Forget about these negative reviews. They're all self loving, I want it now kind of people. Great service, absolutely nothing wrong with our multiple item order. Will be back again, and again. read more

Great Garleys, always a good experience, our go-to place! Good food at a good price! Love how they also give you free fries during the pandemic. read more

One of my best experience at a Steak n Shake in a long while...My server Cindy was very polite and Courteous. The burger and fries where hot and very tasty read more

There late night service is terrible. I waited more than 15 minutes in the drive thru with 2 cars in front of me. I will not be coming back to this location again. read more

This is the basic S&S chain restaurant. Nothing special about it. Decent food, decent service. In such places, no memorable experience is usually a good thing - cuz nothing negative occurred. read more

This will be a short and simple review as i haven't eaten steak and shake food for about 4 years now. Half priced happy hour. 2 - 4 everyday. Half priced milk shakes..all milk shakes. Sold. read more

I like this chain and its too bad we don't have it out East. The burgers are satisfying, the shakes pretty darn good, the price is right, and you can't complain about their hours (they don't close!) I'd prolly give them 5 stars after a good night out! read more

Last two visits could not get waited on. Questioned a waitress about it today after she took care of another customer immediately who came in after us. She said we weren't in her area but would help us, begrudgingly. Then gave us a song and dance about her rotator cuff surgery... we left. There are other places to eat that value customers. read more

I ordered double no fries add coleslaw Received double and fries. No coleslaw Waitress never came back to check so I ate it Waited for check finally came she charged me For coleslaw and fries. I go to check out and Ask to remove coleslaw. Manager not happy said We all make mistakes I said ya but last few times Here din t get what I ordered. She said " If it is that bad why do you keep coming back " I said I will not ever be back read more

Second time this month I pull into the drive thru relatively late (1030) but it's open 24 hours. When I pull in someone comes to the speaker saying they don't have staff and to try back in an hour. All I needed was something small that could have easily been made by one of the 5 cars there but they didn't even ask what I wanted read more

I have visited this location twice in the last month, and both times they have been severely short staffed. Nobody even acknowledged us when we walked in and both times I waited at least 5 minutes for the waitress to even say "I'm The only one here, I'll be with you in a minute." That is what happened the first time, then every other part of the service process was slow. Our shakes didn't arrive until dinner was almost finished. The second time I walked out and went to Wendy's across the road. read more

Hands down the worst Steak n Shake in the city. How customer service can be so bad at this restaurant is astonishing. Buyer beware... read the reviews, don't go here! read more

I was on my way home, stopped at Steak 'n Shake to get a double steak burger plain meal when I received it and saw it wasn't plain I thought maybe she didn't hear me say it because on my recipe it didn't have what I ordered on it so I went back through the drive through to get a plain one and they just gave me meat with bread and no cheese plus my fries were cold, the service is always terrible when I go here. The people used to be nice there but I don't know what has happened to it. read more

Waited for 25 plus minutes in the drive thru. Slower than molasses. Car in front of complained they had been in the drive thru for 40 minutes. Cars leaving read more

It was terrible here. The servers were more interested in each other than their customers. The waiter we had was the service trainer which I found hilarious seeing as he came to our table twice the entire time we were there. We got one refill after I had to walk up and ask for it myself after 10 minutes of waiting. It was 7:30 prime time dinner time and no one was there, not shocking after seeing how we were treated.... read more

The saled has pieces of rotten lettuce and they have horrible service

I have lived in this area for 20yrs. This place used to be my go to anytime of day... now I doubt I'll ever return. Last night my son wanted to go before we went to the movies. We went inside and the place looked as if it was a war zone. Not a clean table in the house. After they wiped a table down for us(not the seats) we sat. We sat for 20 min with out anyone coming back to even get a drink order. Needless to say we walked out because there was no way we were going to get any sort of service and make it to our movie. read more

If I could give zero stars I would have done so. I just stopped at this Steak 'n Shake for a milkshake, which I ordered in the drive-through. The woman who took my order seemed friendly, but I don't know if it was the same woman who took my money. Whoever she was, she should not be allowed to deal directly with customers. She told me the amount due, handed me my shake and then took my money. When she handed me my change, she said nothing - she handed me the change and closed the window. No thank you, no sorry about the wait (which was ridiculous), nothing. I hope she isn't a manager. read more

I've been to this restaurant a few times and the late night staff is always rude and unfriendly. Tonight when trying to go there around 11, they told us the dining room was closed as they were kicking another couple out. I hate to complain about restaurants but I would much rather go down the street to Applebees or IHOP for late night dining. I love the food at Steak 'n Shake, but it's not worth the rude staff. read more

If I could give zero I would, I was on my way home from working a double shift, I'm a server, and I get to their location about 25-30 minutes before they close which is posted as 12 MIDNIGHT. I get there and as I pull around I can see the cook shaking his head upset as if I had audacity to pull in and order and then when I get to order speaker the menu lights are already off and no one spoke to me.I get it as I said I'm a server and it sucks working the late shift but it's part of the job that you sign up for, especially in fast food. Then I try to pull up to the window to get someone's attention giving benefit of the doubt maybe they didn't know the sign was off or something and the window was fully blocked by a trash can. I called twice and no one answered again you guys weren't supposed to be closed early but what's really sad is I don't even live in that area it was just the closest one before closing, even more sad is when I called the one in my area where I actually do live and they were willing to stay open an additional 10 minutes just so I could get some food, which as a pregnant lady can almost bring a tear to your eye, so the fact that another location was willing to go out of their way to stay open later, which I wouldn't do because they were at least open to their actual closing time I wouldn't make them stay past but the fact that they offered and this location couldn't even stay open to their designated closing time is a bad look on the store as a whole. Literally downloaded yelp just to write this too. read more

Don't stop here service is horrible got seated then nobody came and took my order sat there for 18 minutes( I timed it after waiting for who knows how long) then when I'm putting my jacket on the waitress comes over and ask has anyone helped me....too late I will spend my money with another business. I hope people read this review and go some place else don't make a time wasting stop. read more

Just went thru drive thru. Ordered 3 chilis. Got them home. Enough chili in 3 bowls to fill 2.