I rarely ever eat their food, but I always go for happy hour shakes. I have gone thru the drive thru a few times and ordered my chocolate shake. It never fails that I have to go in and complain. The shake doesn't taste like it's supposed too and their whipped cream is always runny like it has been sitting there a while. This last time was the final straw for me. I usually go to the location on Larkin and I'm satisfied. If you want a good shake, go to that one. They might be slow (as they all are), but it's worth it. read more

I get seated. I have one waiter come up and just say hi did. Not even ask what I wanted to eat . It took 10 min for another competent waitress to come and ask if we had been helped and take our order. Talk about bad customer survive. read more

Terrible service from the moment we walked in. No one said anything to us 10 min later they let us know it will be a long wait. After 2 families left they sat us and still as we waited for some one to take our order 2 more people walked out. I thought it might just have been a bad day for them but after reading the reviews I realize its just an awful place. Never coming back!!!!! read more

Very bad service, also got mad when we asked for them to clean the grill. Also took a very long time to get us our drinks.

I truly can say it's a hard battle between which one is worse the Bolingbrook location or this one but man you guys do suck though your evil through the mic and the food was made wrong and cold man let go of the whole staff read more

Worst customer service I've ever received! If you come here never go through the drive-thru. I placed an order for 3 milkshakes. Came up to the window and paid then the people working the drive-thru walked away. I was there for about 20 minutes waiting on my milkshakes when I looked through the window and there they were sitting inside. Seems as though they had made the milkshakes but forgot to hand them out. No idea how that can even happen. So I pried open the drive thru window and started asking for my milkshakes. I was finally given them but they were melted of course. So manager Jake went ahead and remade them. This will be the last time I come here. read more

If I could give this place 0 stars I would. They took a very long time just to seat us and the wait for the food was even longer. It took about 50 minutes from when we walked in the door to finally get our food. The waitress was too lazy to even serve everyone water. I'm glad I do not live in the area because I will never be coming here again. read more

I have never been so dissatisfied with a steak and shake in my life. They didn't give me silverware, their fries looked like they had the life sucked out of them, and their burger looked straight gross. STAY AWAY FROM THIS PLACE, put them out of business place. read more

As other reviewers, I have been here numerous times. I have dined in and carried out thru drive thru. All aspects completely stink. Drive thru has forgotten items ( i do not live close by) from my order, and taken over 25 minutes for an order. Dining in, tables are not clean, shakes come after food, service stinks, and food is cold. Save your money and avoid this place. Out of about 8 visits, none are stellar. I finally said that I am done going here. Typical bill for 2 adults and 3 kids is over $40.00. not worth it. read more

The worst place ever. . How do you send out food like this . The cheese dip was sealed tight but it was like they then spooned it in the bag all over everything. Dirty looking outsides of the shakes. I would even take a dog there to eat . Kicking myself for even thinking about stopping here read more

The food in general is good for the price. But the service is horrible. Took forever for a waitress. When she took our order it took for ever to just get coffee. Do your self a favor pass up this place for breakfast and please don't use the men's bathroom read more

HORRIBLE SERVICE! Waited 15 minutes to be seated and then waited about a half hour to be told that a witness would be coming over only to wait 15 more minutes for no one to come over. NEVER GOING HERE AGAIN read more

Well today I had a great experience at this location, I was in the drive thru putting in an order and the employee got upset I changed the size of my fry mid order. After she gave me a real nasty attitude I told her forget the order. She than told me " sir don't be an asshole". I walked inside to speak to the manager and the same girl yells someone come get this mother fucker because I ain't dealing with him. This was being yelled in the restaurant with customers still inside. She than tells me I'm lucky she's on the clock because she would beat my "bitch ass" lol. I didn't take her serious, she couldn't hurt a fly. But the disrespect was crazy, all the while the manager was standing there telling me that she would not allow her employees to be disrespected. The managers name is Liza and the employees name was Samaria. I was not disrespectful inside or outside. This is unacceptable for any employee to do, so I called corporate. I'm sure nothing will happen. I will never go there in my life. read more

I wouldnt normally post a negative review about a place that I don't typically have high expectations of in the first place, but this location of Steak and Shake has been horrendous. My wife loves one specific item from Steak and Shake, so we occasionally head to the drive thru. The last 3 times through now have all been absolutely terrible. I keep going back because I'm hopeful each time they can turn it around (and, to be fair, the service and food we have received dining in at this location has always been good. For some reason, this location treats its drive thru as second rate customers) This most recent experience involved placing my order, paying for it, being given only 1 of the 2 drinks I ordered and then asked to pull forward to wait for my food. 15 minutes later (with no other cars ever appearing in the drive thru line) my food finally came out as I was getting out of my car to go in and find out what was taking so long. And then I got the food home and found out it was not even what I had ordered. (The wife eats a Chili Mac, they gave us a Chili 3 Way. I'm not familiar with these and cant tell the difference, but apparently there is quite a significant difference between the two.) Suffice to say, we'll never eat here again. read more

I love this place so we keep coming back & they always have coupons but they ALWAYS mess up my order!!! Really ppl how hard is NO MUSTARD?!?! read more

Waited at our table 15 minutes before someone even came over. Actually watched people leave and walk out because no one was greeting or seating guests. Good was nothing at all special. Shake was the best part of the trip. Wouldn't go back. read more

Seriously I realized I didn't need my shake and frisco melt calories before the waitress even showed to my table skip this place unless you are ordering for tomorrow read more

There always getting things wrong food is always messed up made all sloppy and careless they need new management and they want to get paid 15 bucks an hour and They can't even make a simple sandwich read more

42 minutes before getting served our food. Shake was not mixed properly, hard chuncks of something inside it. Told manager and manager said this is Steak 'n Shake, what do you expect. read more

We ordered shakes at the beginning of our meal and we waited 45 minutes and they said there's a hour wait and we ask for a refund for the shakes and they didn't even give us one we paid full price for something we didn't pay for the food also took along time read more

Rude!!!! Asked for mayo packets or mayo on the side. Was told by savanna that because I was order the 2 for $3 deal, she could not give me extra condiments even on the side. WTH.... read more

I ordered at the drive up. One drink was for a medium size cherry coke. The employee repeated the order but made an error on the size of the cherry coke ordered. I, again, stated I ordered a medium size cherry coke. I got a large size which I did not want. Does this place only have large drinks? I can not easily carry this around. read more

Been here a few times. The food is always really good. The shakes that they make are worth the money, the burgers and fries are fresh. However, the staff is usually very slow. Sometimes I go to get a shake in the drive through, but it takes 10 minutes with only a few cars ahead of me. They are usually friendly, but slow read more

I didn't read the reviews before I went here, maybe I should have. I hate to pile on the negative reviews but I had a terrible experience here. Used the app to order online (first time) and when I got to the store it wasn't ready yet, so I sat at a table in full view of the counter cashier. I sat there for about fifteen minutes and was starting to wonder if I should ask about my order when the cashier walked by my table and said "Oh, your order is ready to go, it's on the counter. I thought you had stepped out." So my order was already getting cold. I got the flagship "prime" burger with mushroom/swiss/truffle spread and it was bland and dry. The burger alone was over $7, the bill with drink and fries was around $12. They have great shakes here but I definitely won't be back for their burgers... if their most expensive burger is bad their normal priced burgers must be absolute trash. Disappointed. read more

Great food but poor service. Really don't know how that's possible but it's true. Do yourself a favor and stay home on the weekend. Workers don't give a F#%€. Sad but true. read more

Best Steak and Shake in the area. Usually very nice and friendly crew. We have been visiting this restaurant regularly for about 15 years. Love the shakes and steak burgers. read more

Avoid, I've never seen chunky creamer with a full set of crusty dishes. Never got silverware.. I can't... I can't even talk about my burger... Horrid. read more

Went to the drive through last night waited at the speaker for over 5 minutes before someone took our order had it repeated to us. Upon arrival at the window they did not have the full order had to wait for the order taker to come back to the window to tell me I didn't order it. sERIOUSLY?? You repeated it to me and there were 2 of us in the car that heard it. Service was disappointing for fast food read more

I would a of given more stars food good for the price but when ordering a BLT it means bacon not some little crap that they put on it and call it a day.... Very upset and dissatisfied read more

Horrible service! We waited 5 minutes in the drive Thur just to place our order and 10-15 minutes at the window for 2 shakes! Avoid if you can read more

The manager had to ask multiple times what i wanted and still got my order wrong after i used an overly audible voice. The table service is awful at this steak and shake. read more

I'm not sure if anyone else has noticed this, but this particular location takes a very long time to even order your food in the drive up. Plan for a 30 minute visit when you go. After waiting 15 mins to be asked for your order, there is another 15 minutes of waiting to receive the food. I can only imagine how much business this location is losing. I watched 3 cars leave the drive thru line because of the delay. read more

I love the food but I've never been to a Steak n Shake that provided even decent service. Usually a bunch of high schoolers. Last Saturday I ended up passing the time (literally 15 min.) making small talk with families due to the pile up at the entrance. Servers awkwardly tried to avoid eye contact and no one even took the initiative to tell us someone will be with us soon. Then the server approached us without a care of the waiting circumstance and asked, "You ready?" Just going to resort to drive thru from now on. read more

This place is filthy! I used to work at this restaurant and the back is disgusting. All the workers hate working there meaning the customer service is awful. While working there I made a family of two and a baby wait over an hour for the good because the kitchen lacks in organization and efficiency. I wouldn't let my worst enemy work there. However I know the blonde older woman who works the over night shifts is every hard working and deserves to be treated better by management. Maybe is the store got fixed up and got the right people to actually run and care about that store it would thrive more! But for now it's the last place you'll ever find me. However, I do love the stake n shake outside of town! Much better in all aspects! read more

If you want to watch waiters and waitresses stand around while you even wait to be seated this is your place. Dirty tables sit for 5 minutes before anyone gives them the time of day. Finally when you do get sat down it could take 5-10 minutes to order and get drinks. Currently here now and been waiting close to 30 minutes to get food. Poor management! Shut this place down! read more

Stopped in with my grandkids for lunch. Not a lot people. Had assistance with seating. 15 minutes later, no service, no drinks,no contact. Staff seen standing around talking. Finally just left went across the street to 5 guys. Much busier. Better service. I was really looking forward to a shake after lunch. read more

Absolute worst Steak n shake to eat at. You should probably call ahead for your shake before you go to dine in because you will be finished eating, ready to pay, ready to cancel your shakes before you receive your shake. Always get cold fries, always short staffed. Your server should not be doing drive thru and helping cook your food, ridiculous!!! I give one star for the fact that you dont hear the male manager yelling and putting his whole staff down, pretty sure he is no longer there. I have re routed to the Larkin location. read more

The servers try their best but management doesn't have enough cook staff. It typically takes 45 minutes to receive your meal. We've given them three chances because the food is good. But we won't be back. Maybe another Steak 'n Shake has better management. read more

Horrible, horrible place. I ordered through drive-up, and when I picked up my order at the window, it was wrong. I pointed it out, and as the lady in the window was yelling out corrections, the guy making milkshakes shouted out "you have to be f***g kidding me!". Yup, everyone heard it. He was gnarly and nasty and I hoped he would not spit in my milkshake.... I also ordered chicken fingers, which were over-cooked, tasteless and dry. Milkshake was more like ice milk with a lot of crystals and not much taste, either. I won't go to this location again. I have been to the one up by I-88 in Naperville and the food and service was always good, but not this location. Don't waste your money or time; go to McDonalds. read more

Went here yesterday, got seated waited 30 minutes for no one to help me. I looked around while the employees were standing around joking with other coworkers. I will never go here again. Unprofessional. read more