Friendly and accommodating service. Good burger and great fries. Also had a cane-sugar Coke in a glass bottle! read more

Steak ’n Shake - Nutella shake - Fast Food Near Me - Lake City, Florida

Met at the door offering by a lady offering to help me with my kiosk order. I wanted swiss on my Buttery Burger so she told the cook. The cook was friendly as he handed it to me with a smile. That Burger was the juiciest best ever special order from IL to FL! Thank you Lakeland Commerce Dr. S&S. Oh, easy access on 75N! read more

Doesn't deserve the 2.3 overall review. Food was good, staff was fast and polite, facility was clean. Don't really know what more you need than that. Only reason I didn't give a 5 star is because although the food was good, the stake n shake we had the day prior in Orlando was in another league with flavor. But can't complain, we still enjoyed it. read more

Exceptional drive thru customer service, food was fresh and hot. Well Done Steak n Shake! read more

Food came out way better than expected, after reading some of the reviews on here. I was sure what to expect. We both got a number of six. Service was quick considering there was a line. Normal American fast food vibe. read more

I came in and was welcomed immediately and very pleasantly. I ordered on the kiosk and the young lady asked if I needed help and I didn't but ordered and it was right. I had a good experience here. read more

I normally leave a excellent review, but tonight was horrible. The service was the worst. The drive thru attended intentionally ignored us and then laughed about it with the rest of the kitchen crew. Gave us old fries and played in our face while being disrespectful. While the manager was present. Customer service 0 stars read more

The food here was great. We travel and visit Steak and Shake from Georgia Atlanta area. The service was great, food was exceptional, and establishment was very clean and orderly. read more

I thought steak and shake would be a great idea for the family today... got there ordered some double steak burgers and shakes, what we got was anorexic burgers burgers that you can see through it's horrible I mean horrible. Shakes didn't come with whip or cherry... Wth?? I would never ever go back ever. False advertisement is not good business read more

Steak ’n Shake - Sorry excuse for a burger - Fast Food Near Me - Lake City, Florida

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not sure why the low rating, easy to order, fresh and delicious burgers and shakes to order. Clean tables, bathroom and a great price. Does anyone remember how bad Steak and Shakes used to be? Ever since they went to kiosks and sold many off to franchisees I've noticed a vast improvement. Lake City SnS is a gem read more

Manager Brandon deserves 5 stars. I feel bad giving a low rating because I found him to be great customer service. The biggest offense is the portions are not even close to the pictures. These type of fast food joints are reasons we prefer the big fast food joints. My patty melt was laughable. I literally returned it for a refund. I've never done that before but I could not allow myself to eat it. I'm so disappointed in my experiences at this place. It is definitely not what it used to be...unless my friends didn't tell me they were drunk at the time and this place was the only option open? Desperate times makes poor decisions positive? Anyhow - thanks for just refunding me without pushback Brandon. I'll give Steak 'n Shake one more college try because of the customer service. read more

We stopped in this location while traveling home from fl. It was fairly busy, food was hot and fresh. We ordered take out. The best part was your hostess Stephanie. Always nice and smiling!! read more

The burgers were mediocre, shakes were liquid. I asked if the shakes were always this liquidity and the manager said they are drinkable. The woman's bathroom also had feces smeared around one of the toilet seats.... Not pictured... read more

Steak ’n Shake - "Drinkable" milk "shakes" - Fast Food Near Me - Lake City, Florida

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Is counting in Florida a thing?! I ordered 5 burgers and got 4. The manager wants me to come back to pick up the rest of my order. There's no charge. . . . . I already paid!!!!! read more

Steak ’n Shake - Fast Food Near Me - Lake City, Florida

They fired all the wait staff so you have to order at the counter and pick up your own order. They forgot half my order and it took them 10 minutes to prepare the second half. Very bad. read more

I'm going to be frank - the food here sucks. Some of the worst. I've never eaten at a steak n' shake before and so I went in with pretty much no expectations, but I love burgers, fries, shakes, and anything that looks like a classic diner so I was excited. On paper, the food looked (and sounded) really good. The atmosphere felt like a chain diner which I like and it seemed clean. Also, the workers were very friendly and were working well dealing with a lot at once. The service was slow but I wasn't upset. Then we got the food and my whole opinion changed. The fries were basically just crunchy crumbs with no seasoning. The burger was small and chewy. Also with little flavor. I got the butterfinger milkshake and it tasted kind of watery? I had to stop drinking it because I was worried it would make me sick. Anyways, skip it. There's a lot more in the area. read more

They totally got our burger orders wrong in the kitchen after asking for a tip for the kitchen at the order kiosk. The A/C was broken along with the ice machine. Not my best experience for my first visit to Steak N Shake. Do NOT recommend this restaurant location! read more

It was fast, the food was exactly what we ordered. The restaurant was clean. Loved the kiosks for ordering. Only downfall was the women's restroom was not working. read more

Stopped in with my wife and 5 kids during a six hour road trip to Tampa. Every other Steak 'n Shake that I have been to have been very clean with quick service and friendly staff. This restaurant in particular though is probably the dirtiest fast food establishment that I have ever been in; worse that any McDonalds I have had the misfortune of visiting. Our "clean" table with paper placemats was dirty; I had to literally get some hand sanitizer and a napkin to wipe off the curly hair and ketchup/mustard stains. The table next to ours was dirty with plates and drinks and sat that way the entire time we ate. The bathrooms were a complete disaster. If we weren't in a hurry we would have left. If what the customers see is this dirty, what does the kitchen look like? read more

Steak ’n Shake - Fast Food Near Me - Lake City, Florida

This Steak 'n Shake is TERRIBLE! Stopped in here before checking in our hotel for the night and ended up eating dinner later than I thought I'd be. SLOW SERVICE! The girl that was gonna take us to our table wanted to have us stand there and wait so she could clean a table off yet there was already a clean table by the window?!?! So the same girl ended up being our waitress, she might want to rethink her job, go work somewhere else cause she kept forgetting stuff and some things she forgot would tell us she was gonna go get it but then stop and take orders at other tables?!?!? By the time we got our food we were all ready to leave but decided to just tuff it out, eat our dinner and get out of that poor example of a Steak 'n Shake. GO SOMEWHERE ELSE!!!!!! read more

Food is good people are nice but it's fun here and fun is fun. If you think fun is too fun then don't come to this fun place. So maybe I didn't get an actual steak burger but whatever it was is fun!! read more

1st time at a Steak and Shake The food was ok. The service was exceptional. Would recommend!!!

Driving back to Tallahassee from south Florida and I just had to stop for food. Saw the lights of the building once wwe got off the highway exit. The staff was a little side tracked. But once they noticed us, there was great service. Nothing special about the food, found everywhere. But it tasted great and came out fairly quickly. Not sure what people do in this city so I probably won't be back unless it's another late night spot while driving through. read more

Steak ’n Shake - Fast Food Near Me - Lake City, Florida

On a way back to S Fl from Atlanta, we wanted some ice cream. It was 10 p.m. (hey, it's vacation!) so we found this location en route to our stopping point for the night in Gainesville. We ended up ordering some food (and ice cream) as we were hungry. Slow as heck! Almost walked out. I had to stand up and say something, as the waitress kept saying 'it's coming right out'. I call b.s.!! When the Manager came over to ask if every was ok, I said things were sloowwww. I was tired and a bit grumpy, and I didn't hold back. She did apologize, explained that the guacamole that came with our sandwich 'needed to be made'. Ok..perhaps the waitress could have told us this and we would have ordered something else. We finally got our food, and full service from the Manager who diffused the situation, made sure everything else was ok, and even threw a shake in on the house. Summary: Food was yummy. Service was slow. Manager did the right thing. Hopefully it's just a one time thing..I would go back. read more

Came at 11 p.m, Hungry as hell. Place is 24 hours and is "closed for cleaning" and they come up and lock the doors when we walked up. read more

Steak ’n Shake - "24 hours" it's 11 p.m, and they're closed for cleaning. Steak 'n Shake gets busy at this time. - Fast Food Near Me - Lake City, Florida

Skip it! Service sucks! Long wait.... got up and left!!! Yikes... any place other than this is worth it... manager needs to be let go for such a poor place! read more

Lousy service is probably the best compliment this restaurant has ever had. Quick observations: 1) The servers argue with each other. 2) The milkshakes take forever to be delivered. 3) When you get your milkshake, they will likely be melted. 4) They were out of soup and chicken tenders. 5) I actually had to TELEPHONE the restaurant to get someone to come to the register so that I could pay - SERIOUSLY! Look - I could go on and on about the pitiful experience we had. I actually feel sorry for the staff. The leadership should be ashamed of this place. I would be embarrassed to work here. Sorry to be so critical, but there is so much room for improvement. read more

This location is a slow, disgusting waste of your time. Stay away! This does not live up to the Steak and Shake franchise name. First impressions: As our waitress led us to our table, I passed by five or more tables with old food, plates, and drinks on them. Being that it was early afternoon, I figured that the mess was a result of a large lunch rush that perhaps had just left and the staff was working through that. The next disappointment was the restrooms. The floors were extremely dirty and sticky. The trash cans were overflowing with paper towels. A roll of toilet paper was placed on top of the dispenser rather than inside (I supposed I should be thankful that at least there was some there). Our waitress was friendly and took our order with no issues. We ordered two double cheeseburgers with regular fries. As basic of a S&S order as one can get. Our waitress returned to the kitchen and then took the order from a nearby table. After approximately 30 mins food was being delivered to that table. We sat with empty glasses and no food. We had a time schedule to meet so we were unable to stay for the full experience. We left hungry and pissed. Steak and Shake will get my business again, but this location will not. Lake City, Florida has repeatedly demonstrated managerial incompetence with more than one fast food chain. read more

Horrible first time i went inside, my children and I waited for a good 15 minutes. The employees all saw us but wouldn't seat us. The final straw was when the manager walked past us and went outside. We left. Second time we went it was through the drive- thru, no one answered again we wait, got tired of waiting went to the window, they saw us and we waited some more. Finally the open the window and are allowed to order, we are lucky enough to hear an employee say" I should of called in". We order pay and are asked to move up and wait for our items. As we wait we saw a family go in and some time later they walk out pissed off. We wait for about 25 minutes then go inside and get our items. This place hss go down hill. Its absolutely horrible. read more

"I suppose you'd like me to bring you some napkins and silverware." That's kinda indicative of the whole experience. It wasn't crowded, so I'm not sure what was up. My chili arrived cool...cheese didn't even melt. They brought me a small plastic spoon to eat it with. Too small!!! My friend got a grilled cheese. It wasn't hot either. Lukewarm by the time it got to her...and they brought it before they brought mine. The bathroom was so dirty and stinky, I thought I was in an old roadside gas station. I'm surprised this place keeps its franchise. Maybe stick to the drive thru. And don't expect it to be hot. read more

Went through the drive-thru. I can't say how refreshing it was to have such fast, friendly service. The woman who took our order was a delight. Our food came quickly and it was hot and delicious. We were passing through on our way to Georgia and plan to stop back in on our way back through. read more

Boy oh boy what a visit. I'll start off with what I liked: The kiosks are snappy and easy to use, the food was alright and came out in a timely manner especially for how busy it was. The staff worked really hard. Now for what I didn't like: The place was a mess! The windows look like they haven't been cleaned in months, and that's being generous. The floors needed to be swept and mopped, there were no clean tables available, and the restrooms were rough per my mother. Seems these problems are caused by a lack of staff. My advice is to use the drive thru if you plan on enjoying your food. read more

Didn't get a chance to eat walked inside 5 people standing around behind the counter nobody cleaning off tables they asked us if we would have a booth. I didn't want a booth. instead of cleaning a table they just stood there and looked at each other I'm glad cracker barrels next door. Lazy people like this will destroy your business and loose you money. read more

This specific steak and shake is typically our go to milk shake place because of how thick they make the milkshakes. Tonight all 5 milk shakes we ordered were literally milky liquid. read more

I love the burgers and fries at this place. I just wish they had chocolate ice cream. The service leaves a lot to be desired but the food usually makes up for it. Their happy hour specials which are in the afternoon and the middle of the night draw a crowd so be prepared to wait especially if you are in the drive thru. You can order ahead by calling or faxing in your order and you'll get things fast at the take away window or the counter. read more

Forget this place. Terribly run, obviously bad management, and a poorly trained staff that acted like we were an intrusion. We hated this place! At 5:00 (dinnertime), there was a staff of three people consisting of a cook, a clueless girl behind the counter, and one waitress. When you walk in, you can't sit down...there's a sign that says "Wait to be seated". Seriously? This as a burger joint, not a real restaurant. We had to stand there for several minutes while nobody even acknowledged us, completely indifferent to our presence. So, I'm standing there by the door, waiting for a table in a fast food burger joint that has two other customers sitting at tables. The rest of the tables are all empty. It felt like we were invisible. Finally, I said in a loud voice, "How about a table?" This brought a smirking, arrogant waitress over and she brought us to a table. Then we sat there for a little while, still ignored and waiting for service. So, at this point, I've now been in this place for about five minutes and I'm still not in front of somebody who's taking my order for a hamburger. If I was at Hardys or Arby's, I'd be eating already. I decided this place was a huge mistake. We left before anybody ever showed up at out table, disgusted with the poor service and lack of attentiveness. Lake City is loaded with great food places that are anxious to serve and please their customers....this place sure isn't one of 'em. A very badly-operated fast food place. I wish I could have given it zero stars. read more

Well my review will echo some of the other statements others have expressed. The service was slow. With that being said they were very busy. Our waitress seemed a little overwhelmed and from the conversations we overheard by staff the kitchen was making mistakes causing every order to be backed up. We did get our food, 30 minutes after ordering. It was standard Steak and Shake. Burger was average, fries thin and crisp. My wife's chicken strips were good. The cup of chili was soupy and more beans than anything else and flavor a bit lacking. What kept me from making my rating a 3 instead of a 2 was the fact that they offered us free shakes for the delay. Hope they get all the kinks worked out because it does appear they are trying but have some kitchen issues to deal with. read more

Stopped in for a late lunch. (3pm) Service was extremely slow. Hamburgers arrived poorly prepared ... we had no napkins or silverware. First time we've had that experience at a S&S. read more

When you're on a road trip and you see a Steak n' Shake, it would be worth your while to take a break and eat hear. The prices are good and it is actually very decent. We don't have this restaurant in the East Coast so everytime I'm down south, I try to eat here. Their burgers are good and so are their hotdogs. Their french fries are always hot and crispy and the milkshakes are out of this world! If the waiter is good, then you are really in for a good treat. read more

Was incredibly underwhelmed. The Frisco Melt looked really good...on paper. What I got was a really flat cold sandwich. The fries were also cold. The burger shooters were okay. We paid extra for Cajun fries and our order was messed up. Even though they fixed it the fries were still cold! Was very disappointed. Also got the salted caramel milkshake. That was the only satisfying thing we got. Would probably only come back for a fancy milkshake. read more

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