So, I heard about the changes at Steak 'n Shake and I'm all about second chances, plus I'm really into making America healthy again. So I swung by the drive-thru, grabbed a grass-fed, grass-finished steak burger, and some of their tots that are now cooked in beef tallow. I could instantly tell the difference with the tallow-cooked tots, they were super tasty. The tots seemed a bit smaller, but still delicious. The burger patty was definitely better than their old ones and the pickles were fresh. Overall, I feel the improvements were very satisfying and I applaud shake and steak for the effort. Of course, I totally forgot the golden rule I should know by now: always check your order before you leave. I got all the way home and they'd forgotten my chili mac, which made me pretty sad. LOL read more

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This is by far the best steak and shake I've been to in years and I love steak and shake so I've been to a lot of them, and in different states too. I could tell that the folks working there actually care and put effort into making our experience there a memorable one. The food was hot, the fries were crispy and the smiles were wide! I'd provide a picture of our food, but it was already in my stomach before I knew it! read more

I use to love this Steak 'n Shake location. I really wish they'd hire more staff, bring back wait staff, and clean the place up! I had to ask for napkins (all the dispensers were empty) & I had to use a few to clean a table, as they were all dirty. We sat, a few booths away from the trash cans. Before I could finish my meal, an employee came out to empty them. The smell was horrendous, when he pulled the cans out. It didn't look like the inside of the cabinet, holding the 2 trash cans, had been cleaned in a very long time. I had to stop eating & leave. I ordered a single steak burger with cheese. It was so flat, half the burger was hanging outside the bun. Because it was so flat, it got cold very quickly. This restaurant needs a lot of improvement, before I'll return. read more

Steak ’n Shake - Filthy trash can and cabinet it came out of. It smelled horrible! - Fast Food Near Me - Orange Park, Florida

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This establishment used to be top tier now its roach infested we were sitting in the booths closest to the doors after ordering i had to ask for someone to come clean the tables they were all filthy and the floors were filled under the tables with fries. So after sitting there for a moment there were multiple roaches and other bugs crawling along the wall after ingesting some of the food we ordered it was time to go. We went and told and showed the manager and she said "ok yeah I'll refund your money" needless to say were left. Sadly I really wanna call the health department read more

Steak ’n Shake - Fast Food Near Me - Orange Park, Florida

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Ordered the garlic burger combo. It was cold, cheese not melted, and tasted dry as if it was just a burger laying around. I thought they made them fresh? read more

I am in love with the grilled steak sandwich, burgers are top and the shakes are great too. The mini fries are delicious and I enjoyed the outside table with tons of American Ibis waiting for us to left crumbs for them, and I did. We were in the Palm coast location one. read more

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Or something in there because when I went to go get my food, I placed my order through the drive-through window and I went and pulled around and sat and waited for almost 15 minutes and no one said anything and multiple people left the drive-through I went to go inside the door was locked, so I was extremely pissed and I'm very upset with the way that your service has been the last couple of times I've went read more

Always good food and the best milkshakes ever. My favorite milkshake is peanut butter chocolate. I have that elsewhere but steak 'n Shake is the best.. read more

We didn't even get in the door. Hours posted say dining room open til 2am. We tried to run in for a quick bite before 10pm and we're greeted with locked doors and told to go through the drive thru (which was wrapped around the building). We left and went across the street to Chili's. read more

Steak ’n Shake - Supposed hours and the time we tried to walk into the dining room and were met with a locked door and told to go to the drive thru. - Fast Food Near Me - Orange Park, Florida

Don't ever order for online pickup here, they don't start making your food until you're inside, then every type of order - window, for here, delivery etc get their food before you and even people after you're there get it beforehand, waited 45 minutes for a simple 2 burger and 2 fries order and it still got messed up. read more

The food was good, the place was clean, and the service was reasonably quick. This place used to be bad, but now it has gotten in much better shape, give it a chance! read more

Ordered from here and as I open it I see my "large fries" with a barely half full carton and after picking up one of the fries it was severely undercooked. No straws in the bag and no sauces that I ordered either. Just horrible. read more

Steak ’n Shake - Fast Food Near Me - Orange Park, Florida

There's no reason I should be waiting an hour for my food. Unacceptable I don't even wanna hear nothing about short of staff, maybe make a note of that so you don't have the lobby packed out and upset. read more

Prices have gone up. Service has become typical fast food. Portions are smaller. Quality has dropped off. Restaurant was filthy when I visited it. read more

Favorite late night burger place. Always fresh..Always good. Service is just as nice.

Micheal was amazing! I had an issue with my order, he was sweet and patient. He rectified the issue. Great customer service.

This is kind of a hit or miss depending on who the cook is. I've never really had a "bad" experience but sometimes the food isn't made right and tastes blah and sometimes it's really good. I usually go during the daytime and lately it's been not that good but, I went last night about 10pm and it was really good. I love Steak 'n Shake. Been going here for years. The double cheeseburger is always my go to. The garlic burger is really good too! read more

Steak ’n Shake - Double cheeseburger - Fast Food Near Me - Orange Park, Florida

The bathrooms are utterly disgusting!!!! I doubt they give turns to anyone to clean the bathrooms. There was once a toilet seat full of poop around the seat in the woman's bathroom. Manager doesn't seem to care how the bathrooms looks. read more

The new district manager in the area actually seems to be doing great things. How do I know this? I spoke with her a month or so ago when I called corporate to complain about another Steak 'n Shake here in Jacksonville and she returned my call. She had recently taken over the Jax area and told me improvements would be coming soon. Seems as though she was true to her word. The last couple of times we ate at this particular Steak 'n Shake, we had less than good experiences, so we didn't go back for a while. After speaking with her, we decided to give it another shot and I'm glad we did. Service has been really good. The servers have been much more attentive. Orders are correct, drinks are being kept refilled, and we aren't left to sit at the table forever needing things like utensils and extra napkins because we are checked on frequently. Great job, guys! The burgers have been great. Not only have they been quite tasty, but they are now being put together properly and neatly. No more grease all over the tops of the buns (that was really starting to irritate me). They have quite a large selection of $3.99 specials which include various burgers, hot dogs, and even chicken fingers (all are served with fries). Great value! I haven't been to the drive-thru since the new district manager took over, so I can't speak for that experience. I hope it's as good as the experiences we've had dining in. read more

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I love Steak 'n Shake and I love their coupons (found in newsprint coupon flyers in the mailbox). Their prices are already really great and the coupons just make it even better. We came here during holiday rush, and even though they were very busy, the young ladies and gents working here were hustling (and the drive thru was moving as well). We walked in the door, and were seated in minutes at a clean booth (our choice), even though the place was almost packed to capacity. The waitress was super savvy and familiar with the coupon deals, so we had no difficulty ordering. (We even rearranged our seating order, due to a lefty child, and the waitress had no problem remembering who ordered what. LOL I've seen more seasoned pros get flustered from a move like that.) Everything came out from the kitchens promptly. First the chili, hot and delicious (best "fast food" chili ever, btw). The burgers arrived as soon as we were finished and the dirty bowls and full plates were exchanged like magic. Everything was exactly as ordered, cooked properly and delicious. We tried the new holiday milkshakes as well, and they did not disappoint. In fact, my only complaint about the whole experience is an old one - the milkshakes only come in one size. I always wish they had a smaller one because I feel guilty at not being able to finish a whole one. LOL Anyway, we did not see the problems others have encountered here. The waitstaff were all very young, but were nothing but polite to us and other tables that we observed. (One table next to us had differently-abled patrons and the waitress was very patient and kind, even with some complicated requests.) read more

Steak ’n Shake - White Chocolate Holiday Shake - Fast Food Near Me - Orange Park, Florida

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DO NOT EAT HERE! I went through the drive through and am glad i am very observant. The car in front of me received a bag of food and I saw them give it back to the person at the window, who just sat it to the side. After a couple of exchanges (looked like money & drinks) and about 5 minutes later, the car received another bag. When I pulled up the person at the window repeated my order and gave me our drinks. She then handed me a bag. It did not feel warm at all so I asked her if it was the bag the car in front of me had given her back. She said yes (thank you for being honest!). I said I did not want anything that someone else had been given. Totally unsanitary! She said they changed bags. I asked for my order to be freshly made. She closed the window and turned around. A minute later she opened the window and asked me to pull up to the start of the sidewalk, which I did. Just a couple of minutes later a different lady came out and handed me a bag. I asked if the food had been freshly made and she said yes. I grabbed a fry out of one box - stone cold. I grabbed a fry out of the other box - stone cold. I picked up the hamburgers and both had no heat coming from them. I parked my car and went inside. I asked for a manager - someone else came up. i told her the food was cold and I wanted freshly made food. The manager YELLED at me to lower my voice. I'm sorry, I generally speak up so people can hear me, especially when music is playing. They would not give me food, the manager said she would not serve me. I asked why and she began ranting at me about how I came in and threw the bag of food at her associate (I did NOT!), and that they didn't have to take that. The man cooking hamburgers was egging her on. He finally told the manager to just give me a refund. After asking a couple of times, about 10 minutes later the manager brought me a slip showing a refund and said I should get it in about 45 days, I said, What? 45 days. She said yes, maybe, it was a corporate thing. I looked at the receipt and it wasn't for the full amount so I mentioned that. The manager said corporate would take care of it. I called my credit card company and disputed the charge since I did not receive the food I ordered. Giving a patron food that another patron has touched, even if it was a bag, is unsanitary! I do not know what the person in the car has touched and then touched that bag. I'm sure the person supposedly switching bags, who had to touch the bag, did not wash their hands and touched the fries and hamburger thus spreading germs. I did not deserve the rash of crap the manager and her cook gave me. If you go to this establishment, BEWARE! They all need re-training in safety steps (re-do serve safe certifications!) read more

The reason why i order or go here is when my friends from another state visits. They don't have a Steak n Shake where they live. Service is always slow and sloppy when dining inside. Now with Covid, I ordered delivery with Door Dash and it took close to an hour to make before the driver even picked up. Food was cold and fries rubbery. It's not the first time and I'm sure it won't be the last. read more

The manger was super chill and very nice. Good experience 10/10 recommend. Don't go to any other stake and shake. Just this one. Very nice. Yes. :) read more

Best steak and shake in town! Steak in shake has always been the last resort drunk night fast food spot for me based on past experiences. BUT THIS STEAK AND SHAKE is the first choice when I'm on this side of town looking to cheat on my diet. The food is always fresh, fast and delicious, the staff is always friendly and warm as well. The place has definitely stepped up their game in cleaning too. since I've been recently I've had no complaints at all. Keep doing what you're doing! I'll be a returning customer for them steak burgers and the vanilla/strawberry shakes! read more

This is by far my favorite location I've been to. The best part- it's under new ownership and they are so friendly and fun!! I will be back!

Let me just say that the last time I was here, it was a pretty bad experience. Rude service, cold food, and dirty dining area. Worst part is this was pre-COVID. Fast forward to today, this place has done a complete 180. Inside was super clean & the staff gave amazing service. No employees yelling or getting into a screaming match (unlike the last time I was here about a year ago). So I was pleasantly surprised by the warm greeting. Plus, a hot off the griddle frisco melt & fries, coupled with the perfect mint-Oreo shake; really hit the spot. I may regret it tomorrow at the gym, but totally worth it. Plus, the new outdoor seating area is perfect for groups, when indoor dining closes. read more

First time visiting here and was not that impressed. Waited an hour after arriving until we got our food. We were seated without asking our drink order and it took several minutes for anyone to even come to our table. Drink refills were almost non-existent and we sat for quite a while waiting on plates to be cleared even though they were very quick to bring the check. The fries were barely warm but the burger was delicious. There appeared to be only one waitress working the floor on a Friday afternoon around 8PM so I can't fault her that much for not being swift to meet our needs. read more

Steak ’n Shake - Wisconsin Burger with Cajun bun and fries - Fast Food Near Me - Orange Park, Florida

Love how clean the restaurant is . Love that staff is friendly & attentive. They never get my order wrong & everything is always so nice & delicious! The owner is also a really great guy & cares about his costumers! read more

Overall good food and decent service. However it was so cold the fries were cold within minutes. The entire floor was slick and greasy. They are using a greasy mop and not enough soap when they are cleaning. We still like the food but they could improve a lot. read more

My go to on the menu is the Royal burger with an order of Cheddar sauce on the side. The drive thru has always done me right and the service inside is good as well. read more

Steak ’n Shake - Fries with cheese sauce - Fast Food Near Me - Orange Park, Florida

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Maybe all of the times I've been here, I've gone during their non-peak hours because I really have no complaints. The service was usually pretty fast and the food was to my liking. I order the same thing most of the time. I usually go inside to eat and my burger & fries are practically sitting in front of me before I can decide if I want to have a strawberry milkshake afterwards. This location is better than the Fleming Island location because there I HAVE walked out for not getting any food after a 45 minute wait. I blame the inability to manage peak hours at the drive-thru for that wonderful experience. Overall, the food at this location has been consistent and the service was pretty fast & friendly the times I've gone. Perhaps I've just been lucky. read more

I have eaten at this Steak n Shake on two occasions and as it has been a while since my last visit, I was hesitant to share my advice, but since my lovely wife talked me into writing reviews, I figured it would be a good idea to play catch up and share my opinion even if it's a little outdated. Okay, so now that I've warned you about my outdatedness, it's time to get down to business-- the review. My first visit to this restaurant was with my wife and well over a year ago, but the overall experience (what I remember) was good. The food and service was good enough to reel me back in for a second go. This time I was on the way to visit my wife in the hospital and needed a quick meal, so I decided to use the drive-thru. I ordered a Frisco Melt and cheese fries, simple enough right? Wrong! They somehow managed to burn the meat, not melt the cheese (It's called a melt for a reason right?) and forgot the cheese on the fries. Well, seeing as how I was starving and didn't dare take my food back for fear of having any unwanted special toppings added to my food, I ate. As expected, the Melt was terrible, but again, being hungry, I choked it down and proceeded on to the cheese-less cheese fries, hoping against hope that the fries would be tasty, but alas, they were break your teeth crunchy. At first I thought there were just a few crunchy taters in the bunch, but upon further inspection, I realized that pretty much all of the fries were ruined. I decided it best to trash the rest of the fries and eat something else later. So, I have decided to give this Steak n Shake two stars, only because my first experience wasn't bad. read more

The milkshake I got was not mix well most of the Reesie's peanut butter cup was in the bottom one starit sucked

Very rude young people work here. I went in and ordered to go. I sat and waited and when I received my food I was missing three drinks. The cashier saw me standing there for 5 minutes and she refused to come up and ask me what the problem was after she kept looking at me. I finally just left without drinks that I paid for. Last night I wanted to try the breakfast tacos. My husband told the guy 4 breakfast tacos with potato, egg and cheese he ask what did we want on them again my husband repeated 4 potato, egg and cheese tacos l. He told us to wait while he gets the total. We waited 5 mins in the drive through. We were the only ones!!!!!!!!!!! The guy than ask again you wanted 3 tacos with potato and egg? My husband than repeats our order again! He's not understanding so I shout it from the passenger side. We get our breakfast and to my amazement of course it's missing cheese. Just go to whataburger if you want a breakfast taco. There breakfast taquitos are bigger and taste way better. read more

Ordered a couple burgers and chicken fingers. And what a mistake. It took 20 minutes waiting for our food thinking the drive thru would be quicker. The burgers are all mashed up and pickles shoved on the burgers to cover up the chopped up pieces of meat. The chicken strips were so hard they were not edible. The fries were old and cold like they just forgot to give us the food. The Buffalo we received was used, it had food particles and was half way gone. I will notify health department and corporate about this. The burgers were all mashed up like they used them as stress balls. I will never ever return to this sad excuse for a steak and shake. AVOID!!!!! read more

Steak ’n Shake - Mashed up - Fast Food Near Me - Orange Park, Florida

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About on par with any other steak and shake I have been to. Very long waits in the drive thru. The food is usually hot though and the servers are friendly. Just wish their timing was a bit better. This prevents me from trying to stop by on my way to work. read more

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I ordered my food through doordash. The fries are completely stale and absolutely disgusting. My milkshake was also no what I ordered. I was given a cookies n cream milkshake instead of a red velvet milkshake. Very disappointed! read more

The service here was impeccable and the food was above par! The new management has completely turned this place around for the better!

Really enjoy the food and environment! Staff was helpful when I didn't know what to order.

Definitely a place I would take the family again. Good food damn good service and friendly staff. Definitely 2 thumbs up and some.