This review is long overdue…read more My 2013 Audi was having intermittent starting issues, and after taking it to another shop before Chet's, the problem was misdiagnosed. I ended up paying nearly $1,000, yet the issue still wasn't fixed. To make matters worse, the mechanic basically shrugged and said, "I don't know what to tell you." Frustrated, desperate, and honestly terrified of being taken advantage of again, I turned to Yelp to find another mechanic. After doing a lot of research, I came across Vu at Chet's European & Japanese Auto Care. The reviews were outstanding, and what stood out most was how many people described him as honest. After my previous experience, honesty was exactly what I was looking for. From the start, Vu was completely different. He took the time to thoroughly diagnose my car, spending a day and a half investigating the issue. Throughout the entire process, he kept me informed and communicated every step of the way. Rather than rushing to a conclusion, he wanted to make sure he covered all the bases before saying the problem was solved. He even encouraged me to continue testing the car and told me to bring it back if I experienced any more issues. What impressed me most was his integrity. After all the time he spent diagnosing my vehicle, the root cause turned out to be a relatively minor issue. Despite the extensive diagnostic work, he only charged me for the part and not for the labor. Given my previous experiences with mechanics charging an arm and a leg, I was blown away by his generosity and honesty. Vu is truly one of a kind. Honest mechanics are hard to find these days, and he genuinely cares about helping his customers. If he's ever faced with a problem he can't immediately solve, he'll seek out additional resources and expertise to make sure his customers get the answers they need. If you're looking for reliable, trustworthy, and honest auto repair, don't waste your time going anywhere else. I can't recommend Vu and Chet's European & Japanese Auto Care highly enough. Thank you, Vu, for restoring my faith in mechanics!

I don't write reviews often but Chet's deserves one here…read more I took my 2007 Honda CRV to Chet's (Vu), as I was having steering issues and some noises after recent repair from two different mechanics. Vu took it immediately for a test drive with me in the passenger seat. He could feel the same issue I did. He then put it on the lift and inspected it thoroughly. He wasn't sure of the issue exactly but was transparent in the discussion and thinking. Given the car had been worked on recently by others, I can understand why he would be hesitant to take it on. He noted that "my reputation is more important than one car" or similar, which I understand and respect too, as he said he has been in business for 20 years. He considered his best recommended repair with available information but wasn't pushing it, as it's a pricey repair. Looking to get a second opinion, he then had a different co-worker take another look. The co-worker slid under the car and was able to identify an issue, which was a loose bolt from the prior mechanic. The team right then lifted the car and tightened all the bolts, then took it on a second test drive, and the sounds went away and the steering issue seemed improved. Vu spent about an hour on this work combined with another 15-20 minutes from two or three other people too. After all that, he told me not to pay anything, though I offered! He could have pushed the more expensive repair and I would have very likely gone ahead with it, but he didn't. I need to test drive it further to see how it ddrives, but Vu said if still having issues to come back then to discuss where we go from there. For now, the sounds at least have gone away which is promising! Thank you!!!

I took my ML350 for service and not only were they fast and friendly, But most importantly it was…read morequality work and reasonably priced!!! I think they are celebrating a 9 or 10 year Anniversary in September. We need to do everything to support this Family Owned business. I couldn't be more satisfied.

I've been bringing my 2014 ML to Mercedes Service of Silicon Valley for over 7 years now, same car…read morethe whole time, and I can honestly say this shop is the real deal. Nick and Liz aren't just running a repair business, they're running a place where you feel like they actually care about you and your car. Over the years they've handled everything my ML has needed, and every single time I leave knowing my car was taken care of the right way, not just the fast way. Nick knows Mercedes inside and out, and Liz makes sure the whole experience feels personal instead of transactional. That combination is rare. If you love your ride and plan to keep driving it for years to come, this is the team you want in your corner. Your Mercedes is an asset, and these are the people who will help you protect it. 7 years and counting, and I'm not going anywhere else.

Great service and friendly staff. I got an oil change and 90k maintenance at a great price. I…read moreappreciated the thorough report they give at the end of service with photos of everything inspected. They even did some research for me when I mentioned my car was burning through oil rapidly. Definitely will be returning.

They have good prices and diagnosed my car for free, Kevin was very helpful and knowledgeable…read more Stop by if you need car work

I selected Asian Auto Repair based on strong Yelp reviews, but my experience was disappointing…read more Scheduling Issues: I called two weeks ago to schedule an appointment and was told to bring my car in on 2/4. When I called on 2/4 to confirm, they rescheduled me to 2/11. Strange, but I went along with it. The Service: When I arrived on 2/11, I explained that my struts were recently replaced but the car had been making a rattling noise. They quoted $90 for a diagnostic inspection. Within 10 minutes, they called me over to show me a loose bolt (pictured). The mechanic tightened it in about 5 minutes. Then they charged me $200--apparently $90 for the diagnostic plus $110 to tighten a single bolt. Upsell Attempt: They also recommended replacing my struts for $1,500 ($1,300 with their "discount"). This doesn't make sense since I just had them replaced, which is why I brought the car in for the rattling in the first place. Bottom Line: $200 to tighten one bolt in 5 minutes feels excessive. I'll be getting a second opinion on the strut recommendation. I'm disappointed because I specifically chose this shop based on positive reviews, but my experience didn't match the reputation. Hope you don't have the same experience.

I brought my Nissan Murano in for an estimate to repair a severe Power Steering Fluid leak. Alvin's…read moreAuto Center had given me a quote of over $3000 to replace the Rack and Pinion Steering system, however due to issues I had with my last service there, I chose to take my car elsewhere. Fred took a look at my car and within 5 minutes he isolated the leak as being from a high pressure hose and not the Rack and Pinion system! So glad I brought my car here to be repaired and not back to Alvin's!

Started a yelp project and Start Auto Body provided the most fair estimate for a B13 Acura…read moreMaintenance tune-up. I coordinated my appointment with Leo who got me all set up. The maintenance work took only 1 hour to do, and they even informed me of a lug nut issue I was not aware of. They offered me options before doing anything to increase the estimate. Highly recommended for those looking for a fair price and fast service for their automobile needs. Thanks Start Auto Body!

Finding a trustworthy auto repair shop these days can be very difficult. I took my car to three…read moreother auto body shops, and they charged me but were unable to fix the problem. Fortunately, I found Start Auto Body through a friend's recommendation. They quickly identified the issue and repaired my car at a much more reasonable price. The team was attentive, responsible, and highly professional throughout the entire process. I truly appreciate their honesty and quality work. I highly recommend Start Auto Body and would definitely use their services again without hesitation.

Based on my first experience, JB is great!…read more Went to Jorge for my brakes and an oil change because my previous mechanic gave me a quote that didn't make sense and they couldn't be bothered to respond. Jorge gave me a very competitive price, he was honest about which brakes I needed (could have been front an rear, but he honestly told me it was just the front), AND he got me in and out the same day. Plus the place was clean and professional looking. My previous mechanic, while they are also honest, could never! I'll be going back to Jorge soon for my transmission and other 100k maintenance items.

Jorge and his crew were great as always. Fit me in with no appointment to replace my cayenne's…read morebattery. Price is always really fair and never upsells me on anything else. P.S. a good, trustworthy mechanic is hard to find. I moved to the east bay but am willing to travel the 1.5 hours and will continue to do so because of the stellar work. Thanks!

Worked with Michael to set up an intercooler installation, and I was in and out real quick. Didn't…read moreget a chance to meet the mechanics but car feels great after getting the keys back. They took great care of my car and offer fair rates! While waiting I saw how well they treated all their other clients dropping off and picking up their cars. Definitely will be coming back here. Michael is excellent and helped answer a lot of curious questions. Highly recommended!

Wow, do I trust them!…read more I was referred to this shop from Charles at Kim's Body Shop who's done great work on our car so really trusted their recommendation. We've been taking our BMWs (we've had 2) to the dealership because it's just very simple and straightforward. But, after our warranty ended and feeling like we should shop around a little bit for service/price since the dealership can cost more, really glad we found this shop. Have worked with both Michael and Dennis and they've been really helpful and thorough. Michael spent 15minutes with me at least to help me understand what needed to be done and estimated cost and Dennis helped check if something were under my warranty. I feel so much better finding this shop and not feeling ripped off and being able to ask all of the stupid questions without feeling like I'm wasting someone's time. Definitely feel like I can trust them so thanks Michael and Dennis!

Terrifying and Unprofessional Service - OWNER THREATENED TO HIT ME!!…read more My experience at Dcharly Auto Mechanic Shop was not just poor; it was frightening and dangerous. The owner is a volatile individual who threatened me with physical violence. Here's the detailed incident: I purchased a $43 Groupon for a conventional oil change for my Hyundai Elantra. I called the shop beforehand, and the owner, Luimy Olivo, confirmed over the phone that the coupon would be valid for my car (See attached screencap of the phone call made to him). He said come over any time. Went there 2 hours later. He or is staff did not ask for coupon and did the oil change Gave coupon when asked for it after the oil change and he said coupon is not valid because we put synthetic oil in your car!! I told him he confirmed that the conventional oil coupon for $43 will work and he simply denied saying that on the phone. See attached screen shot of the CONVENTIONAL OIL coupon he posted on Groupon, plus the printout of the same coupon that I took with me (I took a picture of the coupon printout in his office as well) I insisted to put conventional and he said he does not has any conventional oil! I again insisted to put conventional so he argued for 5 minutes and then ordered from O'Reilly's and said it will arrive in 30minutes From then on he started talking very unprofessionally One hour after placing order, I asked him to call O'Reilly's. He said he was busy so I had to ask him several times before he called. He told me that O'Reilly's will take another 30-40minutes At this point I told him I cannot wait any more and suggested he send someone to O'Reilly's which is just 1.8miles from his shop and he refused. He lied he is just a manager and is not authorized to send someone to Oreilly's. He is actually the owner of the business. So I called O'Reilly's in front of him but he refused to talk to them on the phone. At this point , I told him he was holding me and my car hostage (while I still had O'Reilly's customer rep on the speaker phone). Right then, HE GOT INTO TOTAL RAGE AND STARTING VERBALLY ABUSING ME WITH VERY FOUL LANGUAGE AND CHARGED TOWARDS ME WITH A CLEAR INTENT OF INTIMIDATING ME AND THEN THREATENED TO HIT ME AND THROW ME OUT OF HIS OFFICE!!! The O'Reilly's representative heard the entire verbal assault and is a direct, unbiased witness to his dangerous behavior. Out of fear of being physically assaulted, I immediately got out of his office and was about to call the police when the O'Reilly's delivery vehicle showed up. At this point I was very tired and shaken so just paid and left immediately after the car was ready for me. I have since called the police to document this horrifying incident. The owner of this business is not only dishonest and unprofessional, but he is also a physical threat to his customers.

Terrible people. Had a Groupon offer - refused to honor. Are very aggressive and unprofessional.read more