I came in with a blown headlamp and politely asked the tech who was helping me if he could do the…read moreinstallation as well. He eagerly did it and when I tried to give him a tip, he adamantly refused. The service was quick and reasonable and I was so happy to have stopped in at this location.

Was sitting in the parking lot of this location at 6:50am, 10 MIN prior to scheduled opening time…read more I then approached the door, not at all with the intentions of entering, rather to better see the store hours which are posted on the entrance. As I did so, and not with my face pressed to the glass like some kind of weirdo mind you, the following happened. What seemed to be a manager, judging by his dress was inside and as I was walking back to my vehicle I peered back inside the large open window and the gentleman inside shook his head. The same individual walked outside to grab something out his vehicle shortly after about the time of 7:05am, when I attempted to grab his attention, stating and very politely mind you, and I quote ... "My friend, would you mind hollering at me when your doors open ... Need quickly to grab a fuel filter". His pace to his vehicle didn't slow down as I asked this nor did he really acknowledge my question, he turned his head, wave his arms with a cigarette in hand, and responded with a sideways look, "we're open now" it wasn't the verbal response that caused me to pull out the parking lot and drive an additional 10 minutes to an alternate location, but his tone of voice and demeanor were increasingly unfriendly, waving his arms as if he was irritated with me waiting until open. Very poor first impression. Suggestion improve customer service. I know we can be difficult to handle and some need a chair to the face, but it's not difficult to answer a simple question such as the one I had with a little more effort and friendliness. Very very dissatisfied with employee interaction at this location. Maybe he was having a rough day idk. So I am editing this because I felt like returning to that location out of pure curiosity to see if this guy was just having a bad morning and my poor previous review on his customer service skills were not only reaffirmed but even worse. I have one additional comment however. I do not know this man but I so know corporate HR and companies evaluation of current managers and his behavior on this day had to undoubtedly be due to a third party influence. This is the only rationalization I can come to in an attempt to justify our interaction. I say this because no company on planet earth and especially one with checks balances and evaluations, would retain someone who routinely acted like this and if so Auto Zone your corporate structure needs restructured. Improve hiring and retention processes...please

Yikes! Make an appointment or be prepared to wait at least 2 hours for service. I've gotten an oil…read morechange and new tires here and the service was professional but their team is shorr staffed.

I called in got my question answered quickly. I went got serviced and received very friendly…read moreinteraction from the mechanic. I would go back for sure.

Needed a winch out during the recent treacherous storm. They were there in less than 10 minutes…read more (I'm in the neighborhood, but still). The whole process was quick friendly and efficient. The price was good. Would use again (although hope I don't have to).

way over priced ask 600$ to unhook truck from trailer check the prices before serviceread more

Probably the only honest mechanic in Columbus. I had a severe oil leak in my car after an oil…read morechange at a local quick oil change shop. The manager of the oil change place claimed that my car was old and that it wasn't their fault. I initially took my car to a different shop for a diagnostic, and that shop claimed the oil cooler was broken, and quoted me $3700 to fix it. I was floored by this, because the online quote from the same shop was $500-650. After they refused to budge, I found Ernie's who gave me a far more reasonable quote for the same repair. I had my car towed there, and got a call from Ernie's almost immediately. Imagine my surprise when Ernie's said that whoever had changed my oil had left the o ring off, and that's why it was leaking oil. The first shop had missed this obvious issue, and proceeded to quote me an exorbitant amount for a repair my car didn't need. Ernie's fixed it and I picked my car up the same day. I have had no other problems. Total repair was $16. Unfortunately for Ernie's they now have a customer for life. :) Save your time and come here first. Soon to update my profile with a review of the first mechanic and oil change place. :)

Ernie's took care of my check engine light on with no problem, and no concerns from me. Been going…read moreto Ernie's for over a year and they are my "go to shop". Thanks for taking care of my truck and doing it right.

If you want an arrogant tow truck company, this place is for you. The Rhodes scholar that answered…read morethe phone that could not figure out the 3 letter combination of my license plate, seems to think he's better than everybody else.But can't understand three letters. After saying the letter GPS multiple times I even did it using words for each letter after the third time he finally got it. His sarcastic comment that's why the phonetics alphabet was created. Well, you had to be paying attention to pick up that alphabet and obviously you were not. When I told him I would call another tow company as it might work better. He said that no tow company would do it. Let me tell you there's plenty of tow companies in Columbus without the overpriced snark. The person that came enjoyed the tip on top of the charge. I will honestly recommend anybody other than this company. The other gentleman was less expensive, there sooner and very friendly.

Quick response, reasonable price, fast towing, easy payment. What more could I ask for? Thank you.read more