Dropped into Steiners Jewelry and worked with Mike--couldn't have asked for a better experience. He's one of those rare people who's both easygoing and really knowledgeable. No pressure, no rush--just clear explanations and honest guidance. He walked us through options, answered every question, and made the whole visit feel simple and transparent. Also, the cases are packed with some seriously beautiful pieces if you're browsing. We left feeling confident and appreciated, which says a lot in this industry. If you want someone who treats you right and knows the craft, ask for Mike. read more

I brought my ring in to Steiner's for a repair. I was greeted by Mike . We sat down and discussed what needed to be done and I was quoted a fair price. And given a time line for the repair. From the moment I walked in, I was treated as a valued customer with warm and excellent service. My ring repair was done in the time expected and I'm very happy with the results. read more

Very good customer service, a rare commodity these days. For the skilled work they did, the prices were excellent. read more

The store is an icon in San Mateo. I've only bought a few things like a really nice quartz watch, but they've done all the maintenance on it and other watches I own. The staff is always very friendly and helpful, and the quality of the work they do is impeccable. read more

I chose Steiner's because of the three-generation legacy and I can see why they have thrived all these years. The place is elegant and offers equally elegant fine jewelry as well as custom pieces. The service was wonderful. And I feel we got a very good deal for the quality earrings we acquired. Can't recommend them highly enough. read more

needed wedding band resized. steiners did it in a week for a fair price. they took the time to check the sizing. no appointment needed read more

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The people at Steiner's are etremely helpful and informed. They sized several rings, made some earrings for me and did an excellent job. For the skilled work they did, the prices were excellent. I am so glad there is a trustworthy family jeweler in the area that provides expert craftsmanship. I sent all my friends and family to Steiner's. read more

Various members of my family have been buying jewelry from Steiner's Jewelry since 1950. I personally have been buying from them since 1973 when they transformed a very old diamond ring in a platinum setting into a gorgeous more modern looking ring in a tiffany and gold setting. It was an exquisite ring I wore for years. After my divorce, they transformed that ring into a diamond necklace and designed a new ring, I could wear as a single. I have bought many other pieces from them throughout the years. The quality of their jewelry cannot be matched. Michael makes the buying- selling process seamless and the pricing is always in my favor. I have never felt pressured to buy anything from Michael or any of his employees. If anything, I have stayed too long talking with Michael because he is so knowledgeable, kind and patient. He is totally honest, and I feel confident I am in good hands with him whether I am buying or selling jewelry, or having my jewelry cleaned or repaired. It's always a great experience! I highly recommend Steiner's Jewelry to anyone! read more

I usually do not write reviews, but this is the WORST PLACE TO BUY JEWELRY. Stay away unless you want to be ripped off. I bought a diamond by the yard necklace and upgraded it 4 times to a bigger one. The cost was $4000 and I have the paperwork that goes with it. I needed money to help pays bills and took it to an appraiser to see how much I could get it for with my receipts and the appraisal papers and they places I took them to said it was worth $42.00. I trusted MIKE the manager and I got ripped off big time. I also took it to Tiffanys Jewelers and said it was not worth what I paid for it at all. I wore it once due to the fact that where I live is like 110 degrees and it just would stick to my skin. NO Color at all in the diamonds. The only thing that was said is that the chain was 18k gold. I will also be taking them to other sites so no one else can be ripped off like I was. $42.00 FOR A $4000 NECKLACE? read more

Steiners Jewelry - Diamond necklace so small can barely see the diamonds. - Jewelry Near Me - San Mateo, California

Had them remove links from 2 apple watch bands. They returned only 1 to me with all the pieces intact. When I mentioned that the band they couldn't remove links from was missing a piece they accused me of lying. Seriously. I never write reviews but I've never experienced this before. Just goes to show you how these guys do business - shady as hell. read more

Love this place. Local family owned business. They care and it shows! Fantastic selection, reasonable prices, great service with a smile. My husband came here to find an engagement ring, and Mike had exactly what he was looking for, and for less than we expected to pay. For the people who think this place is expensive - get a grip - compare the quality you find here to items of the same quality elsewhere and you'll see. We got a smoking deal on a unique estate piece that we then had customized a bit. Even after all that we got a gorgeous quality ring for less than we would have paid elsewhere. Just for fun, we shopped around other places and priced out a similar ring in each other store and the cost was always higher. But don't read that and expect to get some good jewelry for cheap. This place isn't cheap. It's reasonably priced for the high quality that it is. If you want cheap (and cheaply made) jewelry go to some chain store. If you want quality without paying out the a$$, go to Steiners. It's been 3 years and I come back to Steiners for free cleanings & inspections. They always greet me with a warm smile. Also, they are dog friendly (for well behaved dogs). read more

Steiners Jewelry - Of course I said Yes! Thank you Mike @ Steiners for all the help! - Jewelry Near Me - San Mateo, California

Prices are terribly marked up. Yes it is expensive price category, but the value is poor. Don't waste your time and shop elsewhere.

Great Jewelry store. My father used to purchase jewelry for my mother here years and years ago. I recently went there looking for an engagement stone, and Mike searched and searched until he found just the right color. The quality is amazing, the selections are modern and exquisite. They are willing to search for what you want, and they will also create pieces from scratch as desired. Go to Steiners. Talk to Mike. He absolutely knows what he is doing, and will make sure you leave the store happy. read more

Steiners Jewelry - Jewelry Near Me - San Mateo, California

First class service not high pressure/top shelf items and fair pricing. They are not your mail jeweler nor are they your Burlingame Ave high mark up set - I've purchased multiple pieces from them and can't recommend highly enough! read more

I am so moved and thrilled with the customer service and knowledge from Mike at Steiner's. I can not say enough about Mike's personal service and genuine enthusiasm for my project. I have known Steiner's as having beautiful and quality pieces over the years. You would think that they would not be all that interested in something, shall we say, on a smaller scale. That statement is very far from the truth. Mike and the staff treated me like I was one of their VIP's from start to finish. And the outcome, I couldn't be any happier with my gorgeous engagement ring! Thank you so much! read more

Steiners Jewelry - Jewelry Near Me - San Mateo, California

Ok, so when I asked my husband for a divorce 5 years ago (to the day when I walked into Steiner's) he wasn't very happy. In fact, he told me to give him back the rings. What was he going to do with them, I asked. He said fine, good point, but I'm taking the diamond! so give me the ring! and I did... and he took my ring... went to the garage... got a pair of needle nose pliers and wrestled back his 1.75 carat diamond. Mind you, HE was the one cheating on ME with his co-worker... yah. anywho Here I was walking into Steiner's to get an appraisal on my gorgeous platinum wedding set minus the diamond. I was a little embarrassed to show them the mangled carcass of what used to be my engagement ring. But, I began my experience with a flash of the ring and "funny story..." hee hee and the rest was a walk on the beach! There was a man who brought in his brother and nieces and nephews to choose a ring so he could propose... So cute, but I couldnt help but giggle aloud when I heard him tell the kids again and again to promise not to tell about the ring. LOL yah, right! The lady who helped us was back in a kiffy with the appraisal and I was blown away! First of all I was thinking about taking it to a pawn shop or selling it on eBay... I had no idea that I would hear "It's a really nice set and I can give you cash today of $750 or you can make a trade for $1250, it's your decision" How awesome! Well, since I waited for the significant date to do my appraisal, I , OFCOURSE, was going to TRADE IN! I wanted to walk out with something fun to commemorate my freedom. So this sweet woman took me on a tour of everything they had that would fit the budget of my trade in. I tried things on... checked myself out in them. Zak & I decided that a sweet pair of gorgeous diamond drop earrings were JUST WHAT I NEEDED to walk away with. Happy Anniversary to my new beginning! Happy trails of diamonds on my ears and an extra $65 in cash bruning a hole in my wallet. I will most certainly return to Steiner's again. They were warm and friendly, patient and thorough, and they know their inventory when you are on a budget. There's a fireplace to cozy up to if you need to wait or you can lose yourself walking around and looking at their selection... A special bonus that I enjoyed seeing was the play room! The kids were so happy in there playing with the toys provided to keep them busy while you paruse... Great place! read more

I brought my engagement ring here for resizing. Very trustworthy, reputable place. They did an excellent job. Can't even tell it had been resized. My only gripe would be that it took 2 weeks. A long time to be apart from your new ring!! The store is very nice and fancy inside. A fireplace offering a warm welcome. A kids room so Mom and Dad can shop in peace. Staff is very friendly and professional. read more

If you want to get ripped off when selling your Jewlelry or want to pay double retail when buying Jewlery Then you came to the right place! This place has a high end look with consigned non designer Jewlery for crazy high prices Do more research b4 selling and buying Cheers read more

Both my mother and grandmother bought several pieces at Steiner's and had many items adjusted and maintained there. Me? I used to. However, when they moved around the corner to their snazzy new location, they lost all concept of customer service. My first time into the store post-move was to have a ring setting tightened. I walked in, stood at the counter, and waited..... and waited... and waited... Nothing. No acknowledgement from either of the two clerks attempting to make sales to the two other people in the store, and not even a feeble attempt to stop me as I walked out. My second time back, one of the clerks from the original location was working. She helped me immediately and graciously and I thought maybe the first visit was a fluke, but... My third and fourth times back, she wasn't there and I had the same experience as my first visit -- not even a nod in my direction as I waited and I ended up leaving. So, 25% of the time the service was good and 75% of the time the service was less than bad, it was non-existent! Sure, the new space is aesthetically preferable to the original, but consistently good customer service is much more important to me than a few frills. There are other reputable jewelers in the area that haven't forgotten how to treat people well. I would have given Steiner's zero stars, but since the clerk from the original location is still there, I'll give them one. read more

I just stopped in to sell some small, unwanted gold pieces. I was struck by the beauty of the store. It's like something out of a movie! The warm, friendly owner greeted me and handled the transaction. His customer service was wonderful, and I left feeling as though he treated me no differently than he would have a very big spender. I window shopped as he was in the back weighing my goods. I was pleased to see that the prices were clearly marked on everything. It's nice to be able to settle curiosity without bothering the attendants for every little inquiry. read more

It's years after Steiners would not honor the price of a replacement bracelet he agreed upon, nor refund the $800 down payment placed. At first he wouldn't even give the cash deposit back. But I pleaded and he allowed that. He would not provide the replacement for the original bracelet (Bought there!) at the price he agreed upon. He said gold had gone up. But no agreement to change the price on paperwork was ever mentioned. It was several months between final pick-up as I had a battle with beast cancer. But this did not give him the right to bully me. Only one price was on the receipt with no terms for any changes or cancellation. Today, I miss the only piece of Jewelry my husband bought for me that I am missing. It was only $1800 total price which really indicated how greedy the Steiners male owner is. I just couldn't afford it then, I'd been sick. But this man had no compassion and couldn't even live-up to his own deal. I tried to leave amicably after her gave me the deposit, but I still lost out due to his greed and dishonesty. I was exhausted from all the phone and in-person arguing. A reputable Jewlers would never treat a customer like that. I recently bought something at Tiffany's Inc. Ha! It was a wonderful experience compared to this selfish peddler at Steins. Karma. I would probably have bought with you again, as I got my 5-year anniversary ring at Steiners. In retrospect, I wished I'd never gone there. I hope you don't. read more

I have a watch I would like to bring in to be serviced but they are closed. Their sign says they are open 11 to 4 Tuesday through Saturday and it is 2 o'clock in the afternoon on a Thursday and they are closed. read more

We went to Steiners to pick out wedding bands, and couldn't be happier with both the service and the rings themselves. Michael has been incredibly patient, kind, and available. The whole experience was pressure-free, and was focused on us getting the rings we wanted, not getting the most money out of us possible. Their goal was to earn our business for the long-term, and they've more than accomplished that. read more

I bought my first watch from Steiner's when I was in High School back when they were at the 3rd avenue location. When I needed a engagement ring I saw Mike. He gave me some great advice and my wife loves it (still, after 12 years). I have not felt the need to go anywhere else and probably never will. Highly recommend. read more

Michael Droese spent a tremendous amount of time with me to appraise my items. Super professional; courteous and the items are spectacular. Thank you for carrying your grandfather's legacy so proudly!! Tricia read more

Not only an amazing selection of high-quality jewelry, but the BEST customer service ever. My lovely husband bought me a pair of gorgeous, diamond-encrusted aquamarine earrings -- with beautifully matched stones that they went out of their way to find. Sadly, I really don't have much occassion to wear such dressy earrings. They were beyond gracious when I took them back and bought something for less than 1/10th the price that I can wear on an everyday basis. I cannot recommend them highly enough. read more

If you are looking for quality and one on one attention, Steiners is the place. If they don't have what you are looking for, they can get it. The Steiners team is awesome. :) read more

While browsing estate jewelry at Steiners I mentioned to Tami that I had some family stones that I wanted to have reset. I spotted a chain necklace at Steiners with small diamonds placed evenly around the length of the chain. Tami helped me decide what color gold I wanted and the length that would work for me. It took me just a day to decide to return to Steiners with the family diamonds to have them reset into a necklace. The length of my necklace can be adjusted with the addition of a very cleaver clasp arrangement which incorporated two small diamonds. I've received several complements on my new necklace because it is beautiful and has unique design. read more

This is a much overdue thank you to Mike and everyone at Steiners for making my engagement ring shopping experience a treat. I'm celebrating my 9th anniversary today, and while at lunch (at work, unfortunately not with the wife), I was asked if I could recommend a jeweler. Slam dunk - Steiners. And, with that friendly reminder, it's only right to take the 3 minutes to write a review here. - Friendly people every visit (yes, it took me too many visits, but I admit i can be picky) - Very helpful with selection (both the vast amount on hand as well as other options) - accommodating - when the selected ring didn't look how I expected, they went out of their way to both make changes, and my timeline. All in all - two thumbs up, five stars, etc. read more

I have shopped with Mike for over twenty years. He and his staff do an amazing job providing the perfect buying experience!

I just had an amazing experience at Steiner's. We had a misunderstanding as to what something was going to cost. The total amount was near $800, and rather than have a disappointed customer, Steiner's charged us nothing. Wow! I would highly recommend Steiner's because it has great products, reasonable prices, and A++ customer service. You cannot get that kind of customer service online, and we are lucky to have stores like Steiner's in our area. read more

I lost one of my diamonds from my wedding ring back in 1987. At the time I worked for a dentist in San Francisco, CA but I live in Belmont, CA so one of our patient's Mr. Rabin recommended Steiner's and to let Marsh know that he recommended me to him. The Rabin Brother's once owned Butterfield and Butterfield and the entire family were patient's of the dental office I worked in for several years. In 1987 I met with Marsh and picked out a new diamond for my ring and was very pleased with his service so just a few years back I brought my grandmother's ring in to have a sapphire placed instead of a diamond so that I can pass it on to my daughter. Mike repaired the bridge of the ring and placed a beautiful sapphire and I was very pleased. I know Marsh isn't there anymore or has passed on but I feel the service I received was wonderful and I trust them. Marsh was friends with the Rabin Brothers and I know they have passed on too but they were good people and God Bless and keep them always! Thank you for the great service you provided to me and to this day my rings are just beautiful and irreplaceable. TY, TY, TY!!! read more

I went to Steiners to sell some old pieces of jewelry. Mike and Tami were very professional - they did a careful appraisal and offered a more than fair price for the pieces I had. Highly recommend them. read more

We purchased our wedding rings here in 1991. We have since retired to Hawaii. I went into a local jeweler on the Island and was told our rings had become quite worn and torn over the years and the diamonds were at risk of falling out. She wanted us to give the rings to her for repair with a very large price tag to go with it. I called Steiners and spoke to Mike Droese ( the owner) and explained my situation. I sent the rings to him and he was beyond helpful! He evaluated them and determined that the damage stated by the other jeweler was quite exaggerated. He repaired what was called for and brought the rings back to "show room" new condition! He was fair in what he charged. Steiners Jewelry is honest and ethical, unlike so many other places. We are forever patrons and will be stopping by for a purchase any chance we get while visiting the mainland!!! HIGHLY recommend!!!!! read more

Went here last month to get my wife a piece of jewelry and Mike was great. It is nice that you can still go to your jeweler and be educated, and guided as to how to go about getting something nice without putting your mortgage in risk. Thanks again. read more