Went to Sterling for an oil change. I didn't have an appointment and arrived to an empty Express lane at lunchtime. Service personnel were at lunch, but Service Advisor Malachi politely and profesionally advised he would get it in and out as soon as he could. He projected a wait time of 1.5 hrs. It took exactly 1.5 hrs which I would have expected even with full staff available. I consider that fast service coupled with friendly interactions and conversations with several service advisors. Very clean restrooms and luxury waiting areas with remote controlled big screen tv with available streaming apps, coffee, loads of water and fresh bananis gratis.. Also replaced wipers I brought in while I checked out and changed out a rounded and flagged oil pan drain plug. They even washed the car. I'm very satisfied with the service. I oggled a hot looking, Aggie maroon Crosstrek Wilderness on the showroom floor too. read more

Last Friday afternoon I was driving through Bryan/College Station on my way to a family wedding in Conroe when my car died on a busy street just before an interstate entrance. I contacted the dealership's service department and Josh,the service advisor, stated that if I could get to the dealership before the service department closed, he would take care of me. He and the service manager were there to greet me and the tow truck. Josh arranged for me to have a free loaner car for the weekend so I could get to Conroe for the family wedding. Josh and Sterling Subaru took great care of me and my car. I was on my way back home to San Antonio first thing Monday morning. I can't thank Josh and Sterling Subaru for their great service. read more

Sterling Subura service department rocks, I've used them serval times for routine service. I always ask fir Craig, he understands what i need and trust his recommendations. Keep up the good customer service guys. read more

ZERO STARS if system would allow. Awful service actually refuses to provide any services. Called last Wednesday for information regarding tire purchase, warranty and tire replacement. No call back Thursday. Friday they started sending me to an unattended vm instead of responding to my calls and requests for information. It is now Monday and still no response. This is not the first dismissal experience at Sterling Subaru. When it comes to Sterling Subaru does everything they possibly can to avoid responsibility or accountability. Nothing but cheaters, scammers and liars. They should change their name the the more accurate Scamming Subaru. read more

We've been looking for a place that isn't charging an arm and leg over sticker or even at all. No one around us was offering that. So I decided to expand my looking area. We found Sterling Subaru and noticed they had what we were looking for. Outback Touring XT I was hesitate as it's 2 hrs away... What if they were just pulling our leg, or lying or even the vibe being off. (Yes I will not buy a vehicle if there's not a good vibe or if something is just "off") Well I contacted Sterling. Was put in contact with Mr. Conner. I told him what I was interested in. He told me it was in transit and would be here on or around the 19th. (Which was about 10days or so) He had kept in great contact with me...I'm sure I annoyed him with all my questions every so often. But he was a trooper and helped me with everything. The 18th comes around and I get a phone call saying surprise it came in today! Woooo was I excited. Told him I will make it up the following day. (Today) Met Conner and he was just as nice in person as he was over the phone. We did everything we needed to with Conner. He then took us over to meet Mr. Jason for all the financial things. Jason was also so super nice. He answered ever question we had. Got us all ready to go and took us back to Conner which then took us to meet Mr. Matthew also super nice, helped up set up our Starlink and answered all of our questions like a trooper as well. He took us out to the car to explain all the fanciness in there as we didn't know how to use it all. He also gave my dog the cutest Subaru squeak toy...the "Chewbaru" let me tell you she didn't mind that we were away for a while today because she has this toy and has been carrying it around since we've been home. I'm so happy to have found Sterling even though we had to make a 2 hour drive...it was totally worth it and I'd for sure make it again! It was nice to go somewhere and be cared for instead of treating us one way until they get our money then it's ok your done, leave. It wasn't like that at all! They helped us even after the deal was done. They took their time to show us how everything worked and made sure we didn't have any questions about anything before we left. No one really likes car shopping, especially when everything is pushed on you and they make it hectic or try to hide fees and things. Let me tell you, I enjoyed it actually! Everyone is so nice there. Made you feel welcomed and at home. If I had to sum up all of this I'd just say GO TO STERLING AUTO GROUP! Even if you have to drive 2hrs one way!!!!! They are totally worth it. Thank you again for everything Mr. Conner, Mr. Jason and Mr. Matthew! read more

Sterling Subaru of Bryan - She was too cute not to post with her Chewbaru! - Car Dealers Near Me - Bryan, Texas

See all

Their service department is terrible. Obviously, they will be nice and great when it's time to sell cars, but the real deal is when you have to go for service. Then the real game starts. They are so bad that even incompetent employees would do a better job. In the past, I wrote about Subaru cars, and the owner didn't like that and told me that he doesn't agree with my review. Ok, you don't agree, but that doesn't mean I don't have the right to write what is right. He basically tried to bribe me by saying that he can't make me happy (They gave me free inspection which is later part of the review why and what happened). Well, if you offer me a software-based dysfunctional car headlight via your Subaru brand exactly after the 50,000-mile warranty expired, then why would no one point that out? He said he never did a light check in my last visit (From his communication I felt he even didn't read the review completely). I told him there was no such thing as a light check, so they did a multipoint inspection, and yes, they didn't charge me for that when I pointed out their Subaru scam. Of course, why would anyone charge for peanuts when the headlight malfunction made-up damage will make them more money compared to these peanuts? So when I said whatever happened to me or what I observed with Subaru cars, I wrote about that, and there is nothing wrong whether you like it or not. Then he said he won't service my car. So if I lie for him or if I pay him for the made-up malfunction car headlight while he would be offering me peanut-free inspection, then only would he do service (ofcourse this new service I was asked to pay $189 and I said ok, this service is different with what happened in past). Lolz. So if you buy cars from them and if you won't make the owner happy, then he would not provide service, and who knows, he may even damage your car with this mentality. Well, I went to another city to get my car serviced and am now planning to sell my car. Anyway, I don't like this car because it is just a good engine but has a hell of a lot of electronics issues, and some of them are made up by Subaru, for which they have been paying lawsuits. Just google "Subaru light lawsuits." Their cars even have early tire damage due to uneven wear and tear, which is not happening even in heavy cars like Audi. Better go buy a Mazda CX-50, which looks better, drives better, and feels luxurious. Or buy a Toyota Highlander or Honda cars. Don't fall for a reliable engine which warranty costs you $3,000 for 5 years while excess oil consumption of Subaru, failed electronics, Bluetooth connectivity, and excess tire wear out are not just bad for the environment but may make you pay $10K extra in cost over 5-10 years. Well, when I did some digging, I found that I am not alone when it comes to their rudeness, but as shown in the other reviews, many others have gone through this suffering as well. Here 1 and 2 stars reviews looks valid and may be 5 stars are some random exceptions or some paid fake review. Because their true behavior is what reflect in the 1-2 stars reviews of their bad service, and one person even pointed out their some scam. So may be when they sell cars then behave good and may be offering some free perks to make people happy and then service time they start rude or scam or no service if you tell truth or don't go along with their lies or change the truth. Not an ethical business. read more

Took my car to get serviced and Abel took good care of me. My service was quick and easy! Thanks Abel!

Absolutely outstanding Customer service , my salesman Matthew Cox was excellent in every way!! I drove and hour and a half to work with him and I'd do it again. Sterling Subaru is very lucky to have him! Thank you Matthew for everything! Everyone go to Sterling Subaru you will not be disappointed. read more

Sterling Subaru of Bryan - Car Dealers Near Me - Bryan, Texas

I bought my car here & left a great review. I have used this dealership for the last 2 1/2 years. They have been great to me! I would like to say that Miranda at Sterling Subaru always goes above and beyond. I believe I've worked with her from the beginning, & today I worked with her again. I sold my car today & the buyer requested that I have a private party inspection done at the dealership, so I ended up doing the entire transaction at the dealership. I ended up being 1 1/2 late and I felt so bad, but Miranda was there to HOLD THE BUYER THERE! no joke lol She's awesome for making them feel comfortable there on there wait. The buyer paid for the inspection & Miranda hooked us both up with a copy of that inspection. I needed it for Auto Traders records, & also for the cars history records. Thank you so much! Miranda, you've been great! I hope to purchase again when I am back from my travels! read more

The lady who set up my appointment was rude borderline dismissive. I called a week in advance and set up an appointment and showed up but all the parts were not ready. They did the air bag recall work work but nothing else? They took everything out of the console a threw it on the backseat a left it laying there...I'm disappointed to say the least. What ever happened to customer service?! read more

This Subaru dealer should be sued for FRAUD! My car was dropped off 3 weeks ago, I paid for $900 in parts, the insurance adjuster approved the additional repairs over a week ago and although I have called and spoken to someone every day this week, NO ONE can tell me what the status of the repairs. I should have taken the car to Krause Paint and Body. The car would have been finished by now. Do not buy any cars from this dealer and NEVER take your car in to be serviced nor for repairs due to a collision or hail. The drive to Houston and or Waco to a Subie dealer there is worth it -even if you have to pay $120 for towing. read more

I have not had any satisfactory service visits since last year. My service manager was Mike and he was always attentive and appreciative. Since he left seems like everything has went downhill. Its too bad but can't recommend them now. read more

It seems that my prior comments no longer apply! Since Mike has left, customer service has gone downhill. I no longer received the attentive service I once did. I am glad I was able to sell my Subaru to another dealership for a fair price and no longer have to worry about it. read more

Was there this past weekend to look at a used car. We sat down to look at some numbers and the salesman said they were going to do a soft pull to get a general idea. After filling out some paperwork, which I have never done to this extent for a soft pull, I asked THREE TIMES that it was a soft pull. Salesman said yea and as soon as he walked over to the finance office I get a notification of a hard inquiry on my credit!!! Even after showing him the notification, he still swore it was a soft pull, even though I have never gotten exact numbers off of a soft pull. Needless to say I was NOT HAPPY and now have an extra hard inquiry on my credit report thanks to them. Don't know if it was just incompetence or lying to me read more

This was a decent service center until about a year ago. They've replaced employees and current staff is rude and they simply don't care. One week after they changed my oil and checked fluids, I almost ran out of oil and coolant on a short trip (no leaks). They either forgot to replace the oil or never did the work in the first place read more

I took my car here for an oil change and an inspection. It took about an hour and a half. The next morning I came outside to a massive oil puddle in my driveway. I took it back that day and they hadn't screwed the cap on all the way. Really guys...you had one job. They also told me that I would not need a paper copy of my inspection at the DMV. They were wrong. I had to go back, for a third time, to get the proper paperwork. I feel like they kind of phone it in at this place. That being said, I've seen worse. read more

Service and parts department is full of what happens to your fingers when you grab a thorny bush. In other words they are rude, and unhelpful. The work is standard for a dealership. read more

I was working with James Garza and he was fantastic. He's professional, easy to talk to, and would do anything he can to give you the best offer. read more

Had a great experience buying my Outback here. They were quite refreshing to deal with after experiencing the high pressure from other dealerships. (We literally had to block the lady from Gilman Subaru because she was calling us DAILY after we had told her we were looking to buy in a few months). Ask for Nick. Also have great experience getting out maintenance done here. They're a smaller dealership so they may not have every part on hand that day and they have a smaller staff on weekends, but their prices are fair and the work is good. They even wash your car every time you bring it in. Mike was our service manager and he was very helpful. read more

I am NEVER coming back to this dealership. I was DISRESPECTED BY THE SERVICE MANAGER, James B., when he suggested that I go to another dealership to resolve my issues. I took in my car in January and after almost three weeks, I picked up my car and was still having the same issues. After weeks and weeks of trying to get in contact over the phone, nothing happened until I walked into the dealership expressing my concerns. My service advisor, John, is a really nice guy and was always good to me. I had service done by Ross at one point as well, also a great guy. Today I met with Steve, a sales manager, and he was very understanding and made me feel at home. Although they have a handful of great men, it can not make up for the fact that my car was in service for much longer than it should have, I paid out of pocket for some of the work done to my vehicle (I have a warranty on it), practically had unnecessary work done on my vehicle, and did not even have my issues resolved. It can not make up for the fact that after expressing my concerns, the service manager blunty refused to get me in a rental car and suggested that I get my issues fixed at another dealership. The service manager, James, is more concerned about the money he makes rather than customer relations. At this dealership, they will milk not only YOU of your money but also your warranty company. I am local to Bryan-College Station for almost 21 years. I absolutely LOVE Cadillacs and would love to feel at home when I go to my local dealership, but there is absolutely no way I can ever come back to this one. I strongly suggest that everyone else avoid it at all costs too, unless you enjoy spending too much money and waiting forever for your car to be fixed. read more

The car service that was preformed was alright. No issues with the work on the car. After leaving I noticed that ALL my spare change from the door handle to what was in the cup holder was POOF gone! I know they are not responsible for personal belongings, but who likes a thief. If you do go here, take all your stuff. read more

I bought my car here and purchased a maintenance agreement. The problem is getting anyone to actually make an appointment for you. In the past I have called for 3-4 days straight and left my name and number for a call back. No one ever called me nor did they ever answer my calls. I've also gone in for an oil change when they opened and waited 30-40 minutes for someone to actually show up. I finally had to find someone in the building next door to come over and sign me in. This also happened when I went to pick up my plates. I had to go to the next building to get any customer service and then only because I walked in with my dog in tow because I didn't want him sitting in the car if I couldn't find anyone. I then got a notice that my maintenance/warrantee agreement was void because I hadn't been to the dealership. When I inquired of a fellow Subaru owner where they took their car she told me she drives all the way to the dealerships in Houston. This place has the worst customer service ever. read more