I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was taken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability read more

Sterling Kia - There's more warnings that pop up I just took 2 photos - Car Dealers Near Me - Bryan, Texas

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Javier Sanchez and the service team are consistently attentive and respectful. Scheduling appointments is simple, whether by phone or in person was so easy for my son. Even during busy times, they are polite, helpful, and informative. I truly recommend their service. Marcos read more

The service department was excellent. Ms. Nancy,always with a smile on her face. Justin and all the crew are extremely professional. I highly recommend it. read more

Service folks are all attentive and respectful. Booking appointments are easiy,, for me, by phone or in person Even when busy they are polite and informative. Highly recommended Cheers Ewan Note: while working on separate issue, at no cost safety issues were addressed and taken care of once pointed out to me from previous appointment service. We are all human but I'm impressed by their accountability Also it was detail work not life endangering read more

Sterling Kia has my business!! Went to Sterling Kia in Bryan / College Station after a horrible experience at Cowboy Kia in Conroe. Let's just say the service we received was top notch. Scott our salesman was amazing and made my daughter's first big girl purchase a purchase to remember. They not only gave her $2,000.00 more for her trade in compared to Cowboy Kia but the purchase was $7,000.00 less was as well. The financial person was amazing as well. The whole staff and experience is one to remember. They have my business from here on out. Thank you Sterling Kia!! read more

Sterling Kia - Car Dealers Near Me - Bryan, Texas

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Service has had my car for 11 days. Every time I call for an update no one answers the phone in service. If I speak to someone in another department, I am told that they will give service my message and someone will call me. No one ever calls me back. I understood it took a bit of time for the part to come in but communication is unacceptable. The buying process here was wonderful but service is awful. read more

Most unorganized dealership I've ever been to. They don't communicate to each other or with the customer's. I was told 3 different stories about my car's situation and had to call to receive information on my car because they never call with updates or conformation that things happen to keep you in the loop. My car situation was supposed to take 2-3 days instead it's taken 8 days and still won't be fixed for another week. I was promised certain things and because of lack of communication they weren't done properly. They also weren't honest about the car I bought. read more

Horrible sales, the worst. I wish we could rate the service dept only and sales separate. The sales is the worst i have ever experienced, some cars still smell like stale smoke, everything us over priced because they monopolize that they are the only kia dealership. The service dept is top notch, never had an issue and go above and beyond to help and answer all questions read more

Called and reserved a Telluride with Javi. He was great! Buying experience went smooth and he was a pleasure to work with. The only thing I would say, and it seems to be a Kia dealership thing, is that they buildings could be a little nicer. It would be nice to have something besides water to drink. When shopping at Honda and Toyota they have nice waiting areas with full coffee and snack bars. This is nice when not only making a purchase but also when getting service. read more

First off, I live in Cedar Park, TX, which is a 2 hour drive away from Sterling Kia. After first seeing the 2022 Kia Seltos, I knew that was going to be my next "big" purchase. After reaching out to multiple dealers in the Greater Austin Area, they were all gimmicky and wanted to charge insane mark ups. I starting looking at Sterling Kia, where I met Javi! He told me straight how it was with no gimmicks which was exactly what I needed. He told me a very accurate time frame for the new vehicle and the EXACT price. There were no surprises when I walked through those dealer doors. Javi not only kept in contact with me, but was genuine and will still answer my questions even after purchasing the vehicle. The drive out to Bryan, TX was well worth it! My parents live in Seattle, WA and even thought about purchasing through Javi because of my great experience! Please do not hesitate to ask for Javi! Customer service goes above and beyond. Of course as with any review I will update my review if anything comes up, however I don't believe I will have to as this dealer is AMAZING! read more

Sterling Kia - Car Dealers Near Me - Bryan, Texas

I would like to save everyone the headache of purchasing a vehicle from here. I just purchased a used SUV a week ago from this dealer and day two (less than 100 miles driven) the check engine light came on and there was a howling noise coming from the rear of the vehicle and the front wheels were making a very loud grinding noise so I took it to my local dealer ( I purchased this from out of town). My local dealer informed me that the noise from the front wheels were bad wheel bearings in both passenger and driver sides and upon inspection they also found there were no sway bar links even on the vehicle (so apparently there was no multipoint inspection like Richard Smith the Service Manger said they did). The check engine light was a o2 sensor that failed ( the dealer also stated this code had just recently been cleared from the vehicle most likely Sterling Kia cleared it so they could sell it) and the noise from the rear was a failing differential. I purchased an extended warranty through their finance department after Josh Ruda encouraged me to get it. Once I found out about all the stuff wrong I thought no big deal that's why I purchased the extended warranty so I called the dealer for them to just tell me that it is a 30 day wait period before I can use it and that is considered pre existing failure. I reached back out to Josh Ruda in finance to see if there is anything he could do to get the warranty to cover these very expensive repairs and he said no that it hadn't even been processed yet. So my next question was are they going to be taking care of the issues since they even stated it was pre existing and obviously there service department didn't inspect it to know that it was in this poor of shape. After several days of going back and forth they stated that I was lying and there was no way that the vehicle was in this shape and that I could go play in the freeway. I even FaceTimed him to show him the failed items, the check engine light and the horrible noises it was making. I also had repair orders from a certified dealer stating all this was wrong ( but I was lying) He still said to go play in the freeway that Richard Smith (Service Director) said we aren't covering any of this. SO PLEASE FOLKS BEWARE IF YOU PURCHASE A USED CAR FROM THEM THEY WILL DEFINITELY SCREW YOU OVER AND SELL YOU WARRANTIES THAT DO NOT WORK. DO NOT BE A VICTIM LIKE MY FAMILY WAS. read more

Hi my name is Mary Stokes and my voice is a little date because I have sinus problems a fever I miss you being in a bag hi this is Mary Stokes and I've had horrible experiences with Sterling Kia they are the worst dealership in town they're crooks and liars they wanted $75 to just put my car in the lot and we talk to Miss you have been about buying a new car and he said to look at cars we have to re-sign papers so I bought two cars from them and they won't fix by my brake caliper that's under warranty with that read more

Sterling Kia - Stickin brake caliper causing scoring of the rotor - Car Dealers Near Me - Bryan, Texas

Friendly service with a decent waiting area (with coffee, couches, and TV). I came in to get a part fixed and they washed my car for free. Service hours Monday through Friday were from around 7:30 AM to 5 PM, and they have a free shuttle that can take you to work while your car is in the shop. Overall nice experience HOWEVER it was such a hassle to make an appointment. I called the number listed on Google 7 times--I was immediately hung up on 3 times, had my call redirected to the wrong department twice (whereupon I was hung up on), and redirected to the wrong DEALERSHIP (who tried to redirect my call to KIA, but failed to connect and hung up). When I finally reached someone from the correct department, they took my name and number and said they would call me back. They did not. I called the dealership back the next day and was finally able to make an appointment. Seeing as I was also unable to make an appointment online, I really hope that they fix their phone system. read more

I made an internet offer and never got a return call or email until the end of day from Chuck Merritt stating they were unable to contact me. I got that email not a different one and had my phone all day . I had attempted to call the sales office also with no answer. It showed the hours and that they were open. Apparently they are way too busy to answer a phone or email. Go somewhere else. read more

Had a great buying experience with my Telluride, but their service department is awful. First time, took an hour to get a ride home from the shuttle service. Tried to make my 23,000 mile service appointment, well we don't do anything special, you can go anywhere. Now at 30,000 miles and really want it serviced and looked at by the dealership sunce the 36,000 mike warranty will be out soon. For the last 5 weeks, I have called, .left messages on voice mail and with a person, used the app, and website. . .NO ONE will call to schedule an appointment. I'm afraid something is going to go wrong with the car and U'll be blamed for not getting Kia Service. Do they expect me to drive 70 miles to the next closest dealer when I have one 7 miles away?? Awful service. read more

I bought my Kia Sportage from Sterling Kia in Bryan in September 2018. (I owned a Kia Borrego before that.) I ALWAYS have great experiences here. Oil changes, and an issue with the fuel system (that ended up being a recall), I know that Brandon, Jason, and the rest of the Service Department will listen, and correctly fix the issue the first time. And all of my oil changes have been done with no issues. I highly recommend Sterling Kia, whether for service or purchasing. read more

Great service by Melinda, got my car in quickly and the problem was resolved in a day. The shuttle service was also very convenient.

very disappointed in changes that have been made recently, new service people, price increases, etc. I do not recommend for service.

Love this place and the service I get when I bring my car in for its up keep. Danny the manager is great with customer service and I will keep coming here. read more

Sterling Kia - Car Dealers Near Me - Bryan, Texas

We just had the most horrible car shopping experience at Sterling Kia in Bryan/College Station. The sales associate Arthur was by far the most rude and egotistical salesman and person I have met. We called to talk to the General Manager after the fact, and he apologized but stated he could not do anything about it. Please really think before you buy from that dealership because the customer service of Arthur and the manager is extremely poor! Solely based on our experience with those two. Just an FYI . I don't usually publicly complain, but I really do not want anyone else to have to deal with this (PSA). read more

I purchased a Telluride from this company and regret doing business with them. Linda in the service center is negligent. I have been working with them on a claim for 5 months and still no results. I will NEVER do business with this company again. read more

Worst customer service experience EVER! The salesman was extremely nice and very helpful but you could tell he was scared of his manager. If a salesman whispers to you that he may get his butt chewed by his boss then you know it's not a good place to work. We were test driving and weighing our options between the Sportage and a similar SUV at another dealership. Two of my family members, who were present, previously owned Kia's so we don't have to be sold on how reliable they are. That is why we chose this dealership. We wanted to leave to discuss what we had went over with the salesman over lunch. We told them we'd make our decision over lunch and then let them know what we decided. At that point, that is when the salesman told us he preferred we did not leave because his boss would chew his butt if he let us leave. We told him again we wanted to discuss it over lunch. He then goes and gets his manager, Shawn something or another. Shawn was friendly at first but then became aggressive and started up with that high pressure salesman crap! When a salesman starts stuttering and becoming aggressive, I'm done! We became very uncomfortable at that point because they were basically telling us we couldn't leave. It made us seriously uncomfortable. We did finally leave and over lunch decided that we would get more for our money at the other dealership. Later that evening, after we had purchased the SUV at the other dealership, my sister called the salesman and told him that his boss caused him to lose that deal. We felt bad for the salesman because he was a nice guy but the manager was awful. When my sister told him he was the reason we didn't buy the vehicle, he denied everything she said. Pretty typical response from a shady car dealer. Based on the reviews here, I see we aren't the only one who had a horrible experience. Looks like they need to find a new sales manager. I see now why the dealership was empty. read more

The best customer service I have received in years. My daughter is in school at A&M and away from home for the first time. She lost the keys to her 2007 Kia. We called the dealer to see about getting another key made for her car. Unfortunately, the first two keys did not work. When I called to tell them the trouble she was going to each time she had to come get another key, they immediately made arrangements to pick her up and take her to school and then back and forth with the new key. This was not even the dealer who sold us the car. I really appreciated them going the extra mile to help a college student far from home. Kuddos to Sterling Kia! read more

I will never do business with Sterling Kia again. Our sales representative Justin Viggers did a wonderful job keeping in contact through the week of negotiations. We received our agreed upon terms & price in writing. We set up a time to come in and finalize paper work etc. After signing multiple documents, the final papers were put in front of us to sign and the numbers had changed ($2,000 more than what we had agreed upon). They refused to honor their original deal and in doing so the deal did not close. I am sorry I wasted my time with Sterling Kia and will not ever trust them with my business again. read more

Rude people. Bought my car and immediately had a malfunction with the airbag wiring so I called to make an appointment was told I didn't need one and shocked I said okay and went in only to be told I needed one by someone in service as I was walking out I was flat out called "Stupid" as the two men then laughed and continued talking about me. Then a few weeks ago I needed an oil change and was kindly helped so I felt better about going back when my airbag light came on, but was informed "He is no longer with us" Luckily the man helping me was nice, but when a medical issue caused me to need to reschedule my appointment I called to do so. I called the number under "Service" on the website and received a transferring line and asked for service only to be taken to customer care where the woman began to belittle me and be rude all because "I didn't have anything in the system" Still being as nice as I could I asked if I can then be transferred to service to make an appointment since I found it very odd I wasn't in the system. Her response was to spit I don't know! I was then hung up on and called again finally I was transferred and they said nicely "Oh yeah I see it and can gladly change it" They would be an amazing place if they worked on customer service especially with customers spending so much there. I feel every time I find someone nice they end up not working there shortly after. Still I have had my car for a few years now and love the vehicle, but this makes me not want to buy any future ones from them. read more