Recently moved to the area, suffered an injury, this was the closest urgent care, the staff was…read morevery kind, quick, efficient and caring. Since I needed a follow up to my injury they even put in a referral for a specialist which was unheard of from where I came from. Very helpful and was grateful and thankful for their help.

I saw a doctor who wanted to charge me several hundred dollars but offered no help for IBS C. As a…read moremaster's degreed therapist if I didn't help the patient I wouldn't charge them. Instead she offered me to take fiber for which Im allergic. I told her that my intern GI specialist explained to stay away from fiber as I am allergic. She treated me terribly and has zero compassion for other people, and provided harmful advice. This used to be a good place with kind doctors who worked here. I don't know what happened. Quit making assumptions and trying to clump me into a group of addicts. Making assumptions in medical will get you into trouble. And quit charging people when you offered zero help. Expecting to get paid to do absolutely nothing is why our healthcare is so far in the dumps. Shame on you. It's fraud snd abuse.

Lakeland Immediate care is Outstanding. I was greeted by Jessie who is polite, professional, and…read moreknowledgeable of insurance. The Nurse and Doctor who treated me were great. They were polite, friendly, professional, and knowledgeable. My appointment was done in a timely manner. Thank you.

Lakeland Urgent care is AMAZING. The entire staff is so kind. I was seen quickly. Dr Jermey took my…read moreconcern very serious. Immediately referred me out to ultrasound the same day. I DID have a blood clot in my calf. All the nurses were so amazing. He's an amazing doctor! Highly recommend!

My husband fell on ice and I made an appointment. Our wait time was very short and every staff…read moremember was pleasant, professional and did not hurry us. I would recommend any of their urgent care facilities. We were in and out in an hour. The outcome was great.

This urgent has very long waits, the staff are unprofessional, and it doesn't matter if you check…read morein online. It is really difficult when you are expecting an illness or an injury to wait excessively while staff are joking and high 5ing each other in the background. I decided to give them one more try and it was the same story. I left went down the road and was called back to its 15 minutes. The staff at NW urgent care seem like they just don't care.

If you need care don't go there! They have a deserter from…read moreUkraine that just comes in and verbally attacks you. Literally paid for no treatment. Went to Northwest specialties urgent care after and they properly took care of me. Not sure why kootenai urgent care was not able to do the same. Highly suggest Northwest urgent care for they are thorough and pleasant to deal with.

Today my daughter took my grandson into the urgent care and he was diagnosed with influenza A…read more However when the doctor mentioned Tamiflu, my daughter was apprehensive because of the side effects. The doctor basically said well if you're not gonna get the medication I'm not gonna prescribe it and waste everybody's time. He then proceeded to walk out the door. Instead of talking to my daughter, about other options or explaining why Tamiflu would be good for my grandson. He basically did nothing. He did not examine my grandson's ears, nor listen lungs which I would think would be protocol for someone who has the flu. If this is the way you treat your patient or the concerned parent I would suggest you need to go find a different job. We come to you for guidance and expect you to do your job with compassion, respect , and kindness.

My husband tripped in the garage and sliced his foot between the toes. I took him to Indigo on S…read more Regal in Spokane. His foot was bleeding profusely when we went in and the foot was wrapped in a towel. He is elderly and had a hip replacement 2 wks ago. Also is a diabetic and a bleeder. At the desk, they were more concerned with checking to make sure we could pay rather than check the bleed. They went through detailed information, asking if he still took some meds, several of which he had taken only 1 time 20 yrs back. I understand the need to check records but it doesn't take a rocket scientist to know the most important thing is to stop the bleed. There were at least 5 people working and only 1 patient. Although we were grateful for Samantha's cleaning and bandaging, overall we didnt feel totally confident of the judgement of the heavily tattooed staff.

Easy to make an appointment. Facility was clean . Staff were friendly and accommodating.read more

I was a walk in on a Friday afternoon. My wait time was a little longer but I expected that. I…read morewas seen as assessed by the nurse and then by the PA. My experience was excellent from the time I walked in. I was called with an update an couple of days later regarding a culture specimen. I always feel confident when I go to this facility. Thanks to everyone.

Wow! What happened here? Used to get great service and really liked staff. Had appointment and…read moreit said we were first in line. Spent 90 minutes in lobby past appointment time. We felt belittled and don't plan on ever returning.

This review is primarily for the emergency room…read more We recently had to take our daughter to the emergency room because she had a scratch on one of her eyes. There was very little wait time, everybody was friendly and helpful. The whole medical team did an excellent job, they made her feel really safe and helped her with her nerves. They did a great job of figuring out what was wrong, telling us what we needed to do. Really appreciated the service that we received and appreciated that there was not a long wait time for triage or to be seen by a provider.

This hospital only cares about money - not patients. A friend recently had a foot surgery that went…read moresideways and the whole time all they wanted to do was send her home knowing full well that she could not take care of herself as she lives alone. They always blame the insurance company. Most of the hoop jumping to try and get her to a facility was done by friends NOT by the hospital. In the end they said they would charge her $1800 a day if she stayed past noon and she is on Medicaid. They sent her home with stitches in her hip because of bone being taken to put in her foot along with rods in toes. No weight bearing for weeks. When they released her I asked them "Can you guarantee her safety if she goes home, knowing that she cannot use a walker or even go to the bathroom without help?" The hospital nurse said "No we cannot guarantee her safety". WOW!! There it is right there - money money money. I don't know one person who has EVER been treated like this at Northwest Specialty Hospital. The doctors are amazing, the food is amazing - the mangement is aweful and the communication is even worse. I asked one of the nurses if she could send a case worker or advocate to talk to us and her answer was, "Well, if Ican find one". How pathetic that. Never would I ever rcommend this hospital to anyone. I will however, continue to go there for lunch - amazing food!

We were travelling and I became ill during our trip to Idaho. I booked an appointment online after…read morefinding Kootenai Urgent Care in Coeur d'alene. I was called in even before my appointment (on a Saturday). My nurse, Tiffany, was very kind. Kristen at the front desk got my paperwork and chart expedited. Dr. Guth sent over my needed prescription to the closest pharmacy and explained that I would get a follow up on my labs. Thankfully, we were going to be in the Coeur d'alene area for about a week. I was in and out in less than 40 minutes.

My husband took me into urgent care due to bring pregnant and having the flu. I was and quite…read morehonestly the sickest I have been in my life. After waiting for about an hour one of the staff members who has been so incredibly kind came out and referred us to a different urgent care. Due to an influx of people coming in with chest pain I just kept getting pushed back. She was honest and very remorseful about how long we had been waiting. Even though I was unable to get treated their kindness and and concern for me made me feel very taken care of. They also referred us to a urgent care that was able to get me in almost immediately. I highly recommend this urgent care purely due to their kind staff, BUT get into the queue online prior to going in! I wish we had known about this.

I have been going to North Idaho DPC for about five years now and have received the most…read moreexceptional care! I was sick with the flu and they fit me in and I received all the help I needed today. Care from the doctors, help with my nausea, iv to help become hydrated again and some red light therapy. I'm leaving feeling so much better than when I came this morning. I'm so grateful for the outstanding care I always receive.

My family and I became patients at North Idaho DPC when we moved here in 2015. In that time the…read morepractice has grown in size and vision to become a beacon of hope amongst a healthcare system mired in inefficiency and corruption. By working outside of the constraints and greed of Big Insurance, Dr. Jenna and her staff have been able to go back to the roots of Family Medicine... where a doctor actually knows you as a person, understands your unique medical issues, and takes the time to research answers to get to root causes of illness. No more just throwing medication at a problem after a 10 minute rushed visit!

Jennifer Fletcher has been my primary care physician for about 5 years now. She is easy to relate…read moreto and she really listens to my symptoms and questions. She has removed unnecessary meds and prescribed one that made a big difference in my cholesterol. She will run comprehensive blood panels annually that are very helpful in navigating changes that need to be made for better health. Her office staff is very efficient as well. I highly recommend Active Family and Jennifer Fletcher!

Even though I made appointments months in advance, I felt extremely rushed and like Jennifer always…read morehad somewhere better to be. Flat out told me that she "didn't have time" when I asked about a health question that I had scheduled to discuss when I made the appointment. There is a massive communication issue between the front desk and nurse practitioners. Super frustrating as a patient who is already in pain and looking for help.