Amazing customer service today! Came in and was immediately greeted by an employee who handled my…read moreonline return graciously and expediently. Then walked through the store and asked a question of another employee who was equally warm and helpful. Props to the manager, too, who jumped in on the return to generate the right code. Well done, West Elm Campbell!

what a mess. Furniture is lovely and sales people are helpful in store, but delivery process is an…read moreabsolute mess. we paid for white glove service (extra delivery fee), and it came extremely late, and parts were missing so they couldn't even build it! i contacted customer service and the delivery team. They were closed (2pm). so now, parts are all over the room with no resolution. i called the store, and they were clueless. They were actually quite rude regarding my situation. I spoke with a woman on a sunday afternoon-and she was annoyed that I was calling. The delivery guys were nice (not the fault of them) and they even mentioned this is the 3rd delivery with missing parts that they were provided. Horrible service!

I absolutely love this place. Every time I stop by, it's a treasure hunt. And don't forget to check…read moreout the outdoor garden area. I've gotten some amazing pieces in the last year. The workers are very friendly and helpful. I highly recommend checking out their shop & sip events too!

I have been a customer for years and in the last two times Ive been through things have been off…read more The back garden seems gutted and one of the more unique vendors has shut down her booth. Not to mention the lady at the counter smelled like alcohol. I was with my friend and her daughter and even the teen noticed. It's one thing to have a light beer or a small glass of wine at lunch, but this was a good bit more. The soul of this place has changed and I won't be back. It was a gem and now it's just a junk store.

**3.5 stars** Super…read morecute boutique plant store for plant mamas and papas! The store is a little smaller than I thought (you can see the whole store right when you enter), and the prices were steeper that I thought (ie, tiny enamel pins are $12 and $16!) -- so after such a long drive to get there, I didn't end up buying anything, which is very OFF BRAND of me! Momstera Lounge is at the end of the little downtown, so it was fun to walk around and made the most of our long drive. The store is super cute though, and if I lived closer, I'd probably check out one of their classes.

Momstera Lounge is such a cute and intimate small business. Charlene, the owner and founder of…read moreMomstera, was such a delight. Just like everyone else, we find ourselves exploring different hobbies, and this Lounge was the definition of that. Not only do they offer services such as making moss art, tooth gems, and DJ lessons, but also a huge variety of other options. Everyone's thought is, "Why do I have to go somewhere to do this when I can buy it myself and do it?" However, you'll miss out on the community that was created by Momstera. It's located in Campbell, so it's also a community city with a lot of families and friends. I enjoyed making my moss art while listening to Charlene's DJ in the background. This would be such a cute event for birthdays or just bonding with friends. Bonus points are if you're a plant snob like me. There's a great variety of plants, pots, and plant decorations that you can purchase!

They've been there forever and have a pretty good selection of greenery plus potted plants all…read moreready to go.

I found this shop when searching for good quality calla lilies for my wedding (a surprisingly…read moredifficult faux flower to find). This hidden gem store of faux florals and greenery is so cool! I was in awe at how many different plants and trees they had. The owner, Phil, was very helpful to work with. He took the time to view his upcoming deliveries to find out when he would be receiving some different calla lily options for me to choose from. We tallied several times on the phone and he was very responsive. Phil ended up helping me get exactly what I needed for my wedding at both an excellent price and quantity. Way better than what you'd get on Amazon or any chain craft store.

I love these stores! Great for last minute gifts. The stores are filled with hand selected items. I…read morealso love that they are family owned!

I am in LOVE with this cute boutique! From knick knacks, to the beautiful clothes, to finding the…read moreperfect gift, Therapy seems to have it all! The cherry on top is the excellent customer service. I recently attended a black tie event and needed a dress appropriate for the occasion. One of the associates, Morgan in particular, was extremely supportive with this quest. From providing different options, making recommendations and helping me find the correct size, she was a gem! I've since attended the event and absolutely in love with the dress I chose. Huge thanks to Morgan as I couldn't have done this without her!

Such a great shop with unique gifts and treasures. One of a kind apparel, art and accessories that…read moreyou don't see every day. The owner has been there each time I've visited and she's lovely and welcoming and appreciative of her shoppers. I'm new to the area and she made me feel so welcome. I'm addicted to a local line of candles she carries.

Deb has such a lovely array of clothing, accessories, home goods, and more! She supports a lot of…read morelocal artists and makers too. I've bought a few pieces of clothing from her and always get compliments when I wear them. Definitely stop by if you're in downtown Campbell, her shop is a gem!

Last review was in 2023, after 2 years of furnishing our home. 3 more years and we have added more…read morefor our home and many furnishings for our guest house built in 1903. My guess is that we have bought at least 80 separate things from the HCC since 2020. We have countless happy endings. Most recent was a maple dining table with 8 chairs for $349 + delivery. It replaced a smaller table and 6 chairs I bought from IKEA 40 years ago. HCC sold it in 2 days for $399, which paid me $200. So the new set cost me $149 + delivery! We are saddened by their decision to close the Campbell store. If they find a way to stay open - buy the building, find a rational landlord - we will happily return. If not, we wish the crew there the best.

STORE IS CLOSING JUNE 30…read more WOW! I had a scheduled pickup for 6/5 and thank goodness I called the store beforehand. During the call, I was informed that they are no longer accepting consignments because the store is closing. What is frustrating is that no one contacted me to let me know about this change. Had I gone ahead with the pickup and the item didn't sell by June 21, I would have been responsible for picking it up myself. Since the original pickup cost me $100, that's money I would have spent for nothing. This is important information that customers should be proactively notified about, especially when it could affect their decision to consign an item. A simple phone call, email, or text would have prevented a lot of confusion and inconvenience. Very disappointed with the lack of communication.

Almost three months now since I received my sofa and I still can't believe how much I really like…read moreit. It is just so comfortable that I don't want to get up from it. I had been looking for a while now to replace a rather "lived in" sofa and I couldn't find anything out there I really liked, that is until I came across "WhatARoom". Their numerous custom designs, sizes, incredible fabrics and seating comfort choices available I knew I was at the right place. I was a bit hesitant about buying without trying/seeing as I'm from out of state but through many back-and-forth emails with staff I felt at ease with my decision. Delivery was fantastic too and the care taken by the delivery company was perfect.

I purchased my first adult couch from them about 10 years ago. No more hand-me-downs. What A Room…read moremakse your coach to your customization so everything's going to fit exactly as you need. Their customer service is great and they're responsive. They have lots of fabric to choose from and most are machine washable. The only reason I didn't give them 5 stars is because of the price. They ain't cheap - but most things in this world that last long aren't. If you're considering buying new couches, drop by and test out their cushions, it may only cost you the loose change in your pockets.