We have worked with Basso Heat & Plumbing on several plumbing issues and have been consistently impressed. Jamie, Jason, and Jonathan have all taken the time to thoroughly evaluate our concerns and provide honest, practical advice. What stands out most is their integrity--they are just as willing to tell you when a project can be delayed as they are to recommend necessary work. Lauren, who manages scheduling, is outstanding. Communication has been prompt, clear, and professional from start to finish. It's refreshing to find a company that is honest, efficient, and focused on doing what's right for the customer. I would recommend them without hesitation to anyone looking for reliable plumbing professionals. read more

We are working with many different contractors when it comes to plumbing and heating, being property managers The Basso experience is really above what you can get in the area Let alone the pricing, the technicians are rigorous, they don't hide behind technical nonsense, they show up on time and Truly go above and beyond to solve the issues This is really a serious and committed team read more

I had an issue with my central air. You always can depend on the staff at Steve Basso! They scheduled a repairman by the name of Quentin, he was FANTASTIC rectified the issues and my air was cool and running smoothly! This company is helpful and gets the job done! read more

We woke this morning to frozen pipes in our kitchen. This happens from time to time and a bit of warm air from a hair dryer takes care of it but not this time. We had water running all over the kitchen floor. I called it in to Basso's as an emergency and they they promptly sent one of their men (Joe) was very polite, friendly, and had the problem fixed in short order. Thanks to all the folks at Basso's! read more

This plumber does good work however their prices are VERY HIGH. I have a family member living in CT. I was there when they did the job we paid for. When I looked at the amount of time they spent compared to the price of parts it was $400 an hour or more. Then a year or so later we had a problem with a toilet. They said it needed to be replaced for close to $1,000 - we got another plumber instead and he fixed the toilet for $230 without replacing it. This is the EAST coast - it's filled with trades people ripping people off. I'm glad I don't live there anymore. Everyone is trying to scam you. read more

Jason has been over here doing household plumbing work on more than one occasion. It is easy to tell he knows what he is doing and that he takes pride in his work. Last time he was here he replaced the shut off valves for the main line entering the house and he ran plumbing to a new water spigot outside. He improved the current setup adding threaded fittings to the existing pipe where needed. He explained his recommendations and plan thoroughly as well as giving a firm price on the work before he started anything. I feel confident that I will not have any issues with his work. He said if there are any problems to let him know during the warranty period and he will fix anything that he has touched. read more

The service was great, they responded to our service request immediately and were great to work with. I would highly recommend them. Mike read more

Always get excellent service from Basso Plumbing and heating. My initial experience was when our furnace went. Our 20+ year big name firm let us down in the middle of winter. Basso came out in 3 days and did a more thorough job for less $ than the large firm quoted and cut days off the install. I have used them for additional plumbing and a/c jobs and never felt we overpaid. All the techs are professional and very courteous. The job has always been done right the first time too. Won me over as a client! read more

Make sure that they apply for any permits required to do the work. I was a long-time customer; the last job was an expensive split system requiring a town permit. Although they said that they had applied, there is no record of it and they have not replied to my inquiries. Now I have no Certificate of Occupancy for work completed and paid for - and I can't sell the house without it. read more

I wrote a review on 10/26. Since then another repair person - actually a plumber requested and sent by CNG - came and replaced the broken part. Total cost - $130 for part and labor. It took 3 minutes. Basso Wanted $340 for part and labor plus $95 for service call - total $435.00. I really want to reiterate that Steve Basso is terrible - a total rip-off trying to rob you because they think you don't know any better. Would never use or call them. BEWARE! read more

Way, way overpriced!! A rip off for sure!! I requested a quote for installation of a water heater overflow line ( it required a pvc pipe to be screwed in--real simple). Next, repair leak in the basement from the outside faucet. Lastly, removed old bathroom sink and cabinet and replace with the new sink and cabinet. Their estimate was $1,868 discounted to $1673! I had the same work done by a different plumbing company for $417.50 and it took just over 2 hours. read more

Agree with everyone else. I hear their radio ads almost daily. They act as if they are the biggest and the best. I called yesterday morning about 6:30 am and did I get a call back from them? Nope, no I did not. Why exactly do they spend money to advertise when they are not going to return calls? read more

I would recommend Basso for your heating and plumbing needs. Victor was very conscientious and made sure our boiler was not only repaired but maintained properly. He was willing to come out after hours in the evening and came promptly in the am to fix our boiler. Victor was very knowledgable and I felt confident after he left that we would have a boiler that would work safely and well. read more

Basso is the best, hands down. He is always prompt and knowledgeable. I have had a number of issues he dealt with for me. Class act all around. 1. Sewer line to my house that was not aligned properly. He came up with a solution that SAVED ME thousands of dollars. He also figured out what the root of the problem was. 2. He has been very helpful with my toilets and tubs. Basic stuff but always prompt. 3. Totally took over the maintenance of my HVAC (geothermal) with substantially less hassle and not as expensive as the lazy thieves from NE generator. 4. Came up with a ST solution for my wine cellar and when I am ready, he will implement a more costly, long term solution. In short, Basso is great. They are professional and a pleasure to work with. I highly recommend them. One caveat, you will find cheaper but you get what you pay for in my opinion. read more

I can't say anything better than the past several years with them. This company and Steve have been fantastic to work with. I'm honestly quite surprised of the negative feedback, as I have worked with this company for over 4+ years if not longer and they have been always responsive, timely, and get my customers taken care of on the rental homes. AA+++++ all the way and overall! read more

If you want to chase someone around for weeks only to find out they can't do the work then call this place. They came out to give a quote and then said someone else had to get back to us after calling multiple times a day with no call back we find out they can't do it. Very frustrating experience. read more

The website clearly states multiple times that the company services Fairfield and New Haven counties. I called regarding work in East Haven, and was told that they "don't do East Haven." Hmm? read more

Basically they charge $400-$500 an hour for repairs. Last time they fixed something for me I was in a jam and had no choice so I paid $1500 for some pipes replaced on my boiler. The next issue I had they said would be $500 for a simple repair that would take an hour. Horrible. The guy who helped me was nice & pleasant but the company is horrible. read more

Working with this company was not a positive experience what so ever. I hired Basso Plumbing to make a repair on a property I manage in Norwalk CT. They visited the home and determined that a shower valve needed to be replaced, and explained they would order the part (which would arrive within a week), and would then be back out to install. It has now been over a month, and after multiple calls the shower is still not repaired. After calling yesterday, leaving a message and not receiving a call back - I called once again today. They are now explaining that they were "unable to locate the part, and are unable to make the repair". It absolutely should not have taken over a month for them to determine they would be unable to find a replacement, I should have been notified immediately. Waste of my time, will NOT be working with this company again. read more

I always hate to write negative reviews, but this company is the worst. My HVAC contractor used them to do some plumbing when I retrofitted AC into my home. A couple of years later, my boiler died over a Thanksgiving weekend. My HVAC guy said he couldn't do it over the holiday and referred me to Basso. They installed a new System 2000 boiler and it's been issue after issue after issue. Final straw was when I had a leak in the plumbing between the boiler and the hot water heater and they tried to charge me $200 for a $2 valve and about 15 min of work. Stopped using them and I've been getting it serviced by a reputable contractor for the past several years. I've had a couple of other things need to be replaced prematurely. My current guy always says things like, "never seen it done that way before" and "I've never had to replace this part before." Stay away, stay VERY far away! read more

I can't agree with the bad reviews at all, or maybe the company has just gotten better, but I had some pretty unique projects for them to work on while I prep to sell my Stratford house and it couldn't have been more painless, at least from the POV of dealing with them. Kevin at their office was professional and nice to deal with, Steve the plumber was friendly and neat and kept digging in to work the problem vs just hacking and replacing, and George who serviced my furnace and chimney was funny and was done before I actually knew he had started. I had contact throughout the project which was two visits over a week, and everything progressed in what I would say was a good amount of time. I have an 1886 home, which of course has its own array of challenges, and I had a slow cold water line leading to my upstairs and my finished attic that needed to get sorted out. Instead of bashing open walls they spent the time tracing the very unusual water line path and found it was merely a clogged water filter we didn't even know was in a crawlspace behind a jacuzzi tub. Seriously, 10 yrs and I never even saw it, and have no idea why its there in the first place.They replaced a pedestal sink that had a crack, and Kevin at the office endeavored to hit a Black Friday sale to get me a great replacement instead of just picking one and slapping it on the bill. I got treated like I was a friend by everyone I dealt with at Basso, and they'd be my one and only call the next time. -JPinCT read more

Hurricane Sandy in Fairfiled CT: I am a customer of Basso's. I called the day after the storm as my basement was flooded. I called and the phone routed me to Scott Basso's cell phone. He was very nice and promised to come by the house to assess the damage to furnace etc. He came and said he would give me 3 estimates - one for a straight replacement and 2 for different modifactions in the hopes of surviving another flood down the road. 12 days lataer I have not heard form him nor has he returned any of my phone calls. During the whole disaster my water main broke as well and when I called them, Kevin, the guy who man's the phone scoffed and said 'well we are not going to get there today". I understand everyone is calling and everyone has emergencies. I do not understand a response like that. I like to work with local businesses, love to work with family businesses. These guys are like working with a corporation. A bunch of 'executives' and no one is held accountable. I can't depend on them so I am moving on. I highlly suggest you learn from my experience and don't even try them. In talking about them to neighbors I have found that the second generation that has inherited this business is nothing like the first generation that started the business. PS the person replacing my furnace is putting in a much more energy efficient system for the same price that replacing what I had would cost, the brand of which is apparently renowned for problems. Did Basso mention this? Nope. read more

I am so happy with all the services I have received from Steve Basso Plumbing Heating & A/C. The owner Steve, is very knowledgeable about any situation that I have. He always takes the time to explain in great detail what is to be done. If I have any plumbing issues Steve Basso Plumbing Heating & A/C is who I call! A satisfied customer Gina read more

Unreliable. Had issues with my boiler, they sent out a tech Mario who did a diagnosis that I needed a new boiler for a $95 consultation fee, which seemed fair. Scott Basso came out later that Friday, surveyed my current installation, and promised he'd provide me with quotes over the weekend. Monday came and went, no quotes. Called that Friday, spoke to Scott on the phone, promised to email me quotes and he'd then call me. Haven't heard a word since. Decided to go with a Home Depot MyInstall contractor, came to my house, had computer and printer and provided quotes on the spot, installation now scheduled. read more

What a rip off. Paid $350 for 10-15 minutes of work. Toilet seal was broken....part probably cost $15. Not calling them again. There are cheaper places out there for sure. When I come back in my next life, I want to be a plumber....... read more

I'm so happy with the service I received personally from the owner and his amazing staff. They were efficient, knowledgeable and reasonably priced. I would definitely recommend Stephen for any heating and cooling needs. read more

Very frustrating. Called their "emergency" number and was told someone would contact me. They did not. I had to get someone else.

I called this morning (the day before a holiday) with a toilet that was leaking into my basement... the plumber arrived in a timely fashion, was polite, worked hard, explained the job before he started and reviewed with me afterwards. I am totally satisfied with today's experience. read more

Have a contract with Steve Basso Plumbing to install a heated floor in our house. But we have been after him for months to put in a thermostat to controls the heat but for months he has not returned. I am a senior citizen and they have treated me terrible. Bad people to work with. Avoid them. read more

I will start by saying I don't generally leave reviews but I am so happy with this company, I just have to. My husband and I moved into our house and the first week we were there we found out the sewer line was destroyed. PSA call your home insurance company and find out if the sewer line is covered because it's a catastrophe you will need coverage for and most home insurance companies don't cover this. Also sewer inspections are not included with the "home inspection" before you buy a house and I found out the hard way it should be. That said, Steve worked with us tirelessly to deal with the insurance company, he worked tirelessly to help us deal with the city and the rules and regulations about pipe size, street closure and yes if your sewer line goes and if your house is old it will, you have to pay the city to close the road and provide law enforcement for traffic, its a huge nightmare. Steve dealt with all of this and even negotiated with our neighbors (a business) to use their driveway to dig out our pipe so that a street closure was not necessary. There are no words for how helpful and kind and quick...you name it. The price of the repair came out below the minimum estimate, given the scope of the problem that is nothing short of a miracle. The guys were so professional and quick and wonderful to deal with. I've been dealing with contractors non-stop since buying this house and this company is fantastic. I spoke to Steve at length before we hired him, it's a family business going back generations and the fact is, the experience and knowledge of a business that has been around that long is incredible. Steve not only did an amazing job he quite literally saved our sanity throughout this. We were hysterical and he was able to walk us through everything calmly and he did a five star job and the price was unbeatable. I will never go to another plumber, this is the best company. I looked at some of these reviews and frankly I don't get it. Steve was a life saver and I am so grateful that he put in so much time and energy into helping us. read more