Ongoing Complications Following Root Canal Treatment in 2011…read more I am writing to help shed light on a serious and ongoing complication from a root canal procedure performed at this office in 2011. Since that time, I have undergone three surgeries and still experience recurring infection and necrosis that has spread throughout my mouth, resulting in significant health issues. Recently I requested to have some of my health expenses with the proper receipts / notations from the health care providers. They ignored me then had an insurance lawyer write a unprofessional and inaccurate email back. Upon reviewing the x-rays prior to the root canal, tooth #4 was clearly compromised, with clouding surrounding the tooth. However, both Dr. Defrancesco and Dr. Cohen assured me that this was "normal." After the procedure, I was informed that everything appeared to be fine and that any issues might be related to the crown, which was later replaced at my own expense. Unfortunately, this did not resolve the problem, and the infection spread to other teeth, including #4, #5, and #2, as well as other areas in my mouth. I had previously reached out regarding a refund for the procedure, though I wanted to wait for more clarity before taking further action. I knew there was much more to this problem and didn't just want a-refund for the rootcanal. During this time, I encountered unprofessionalism and resistance when I initially made this request. It's also notable that I am a friend of Dr. D's sister in law. If this is how they respond towards people they know on a more personal level how will they treat someone they don't? The root canal procedure involved an apical puncture and overfill, leading to the infection. Immediate post-procedure x-rays revealed that the root canal was not properly executed, and the failure to inform me about the potential risks and complications constitutes a violation of the principle of informed consent. The toxic materials used in the overfilling can cause severe complications, and this has been the case in my situation. The extent of the damage was not and could not have been known until after the supposed statute of limitations had expired. The complications, including the spread of the infection, were not immediately apparent and were only discovered after multiple surgeries. This was hard to prove without convincing a doctor to open up the area, and having money to do it, which finally was done. It is clear that negligence occurred during the procedure, and yet, thid office has not taken responsibility or even shown any sympathy for the harm caused. Following the procedure, I experienced a severe decline in my health, (still having health issues from this to date) with documented issues such as severe sinusitis, post-nasal drip, sore throat, headaches, itchy eyes, vision issue, right ear issues/ pain and drainage issues, swollen lymph nodes, body pains, irritable bowel syndrome, neurological problems, anxiety, depression, stomach issues, cardiovascular problems, and irregular heartbeat. These symptoms worsened over the years and persisted even after tooth #3 was extracted. The spread of infection and necrosis is the primary cause of these ongoing health issues. I now have a tumor on the right side of my neck from persistent issues from this un-acknowledge mistake. My lymph node on the right has been consistently enlarged. Again, I had no previous health issues and all issues are directly related to this. Moreover, the most recent surgery on 3/15/2023 concluded that the original source of the problem in 2011 was tooth #4, not tooth #3 as initially diagnosed. This misdiagnosis led to an unnecessary root canal, which exacerbated the situation and instead cause me to almost die. As dental professionals, it should have been recognized that tooth issues can and do manifest as sensitivity in surrounding teeth. Additionally, Dr. Cohen punctured the apex of tooth #3 and overfilled it into my right sinus cavity without informing me, a serious "oversight" called malpractice. Had they diagnosed me properly and didn't perform a root canal on a healthy tooth none of this would have happened. Given the severity of the situation and the lasting impact on my health, I asked for partial compensation for the procedures not including harm caused or the work and schooling loss I incurred. I cannot afford to get implants which is causing issues with my jaw being uneven. Instead Ive been thrown away like yesterday's trash while they filled their pockets with my money and at the cost of my health/ life. My only hope at this point is to have my voice be heard, even on a small scale such as this and save someone else for having this happen to them.

The Doctors and great. They are very caring. The staff are so nice and helpful. I have been a…read morepatient for many years so believe they are great.

Thank you for your good service. I am very happy with your work…read more Thank you for your caring and excellent job. My office experience was wonderful today.

Dr Santander is Truly the best dentist I've ever been to. This is hands down the best holistic…read moredental practice I have ever experienced. Instead of the typical "drill, bill, and fill" approach, they really look at oral health as part of your overall health and well-being. They take a true mind-body approach, considering how dental health connects to the rest of the body rather than simply treating symptoms. Every recommendation feels honest, thoughtful, conservative, and focused on prevention. I never feel pressured into unnecessary procedures, and they always take the time to educate me so I can make informed decisions about my care. I came in originally for a second opinion on fillings supposedly needed I had doubts about. Turns out I didn't need any. They discovered lip ties I had I had never been told about. I even asked about potential treatments and they said I didn't need them! They really care about the patients health over just billing for procedures. A refreshing alternative to traditional dentistry and one of the few healthcare providers I've found that truly treats the whole person. I cannot say enough good things about this practice. I would never go back to a traditional dentist who doesn't take a holistic approach! Love love love them!

what great people the dental hygienist was very thoughtful and thorough. Fr Meola is a pro with…read moreexcellent people skills

I have been a patient for years. I appreciate personable and professional care. And the friendly…read more office staff.

Smiley Dental in Waltham is by far the best dentist i've ever been to. Once you open the door,…read moreyou'll be greeted rite away by staff. Jenny is AMAZING, always smiling and will put good JuJu in the air. I would highly recommend this dental office for ANYONE WITH BAD DENTAL ANXIETY!!! or just Anxiety. Dr. Pathan is awesome! she's such a rockstar and will treat you like gold. weather your having a cleaning or getting a route canal done....She will always check in with you throughout the process to ask how your doing, or if you need a break. Hands down my forever Dentist!!! Oh, and did I mention how clean it is, everything is clean and sanitized and believe me...you can tell! I really don't think I missed a thing! oh And they take MASSHEALTH!! Stop by, you won't regret it!

I was always scared of dentists growing up until I met Dr. Pathan and her team. I've always had a…read morefear of dental care from the bad experiences that have occurred. Her team is extraordinary and made me feel very comfortable. The dental hygienist is very comforting and welcoming. If you're scared of dentists please try this clinic out it will change your dental game!!

This dental is all about upselling and making profit. They cares more about money and less about…read morepatients. I had a terrible first time experience with my hygienist, Keylla. Before the cleaning, I declined the laser decontamination, which costs about $2,000 and is not covered by insurance. She walked out to talk to the receptionist, and came back acting like she couldn't care less about my treatment. She only worked on a couple of teeth and then called it done. I literally walked in and out in less than 15 minutes for this treatment. When I pointed out that she completely skipped the upper right side of my mouth, she insisted she had done it and asked, "Do you want me to go back?" What do you mean by asking me that? This appointment was supposed to be 45+ minutes, and you barely spent 15 minutes rushing through my cleaning! For the billing part, the receptionist girl insisted she couldn't find my insurance and tried to upsell me their insurance plus a $600 estimate for the regular cleaning service which I used to spent $20+ on. I had to call my insurance, connect it with her, eventually run through everything myself. I was overall shocked by their attitude and profit-driven behavior. For me as a patient, health is the top priority, cost is secondary. If they can't even perform a basic cleaning correctly, I can't trust them with anything more complex.

Insane - upcharged on almost everything. I have comprehensive insurance and I still paid out the…read moredoor $70 after they upsold me on flouride and an apparent oral cancer screen that isn't covered (after saying no to a $400 night guard that no one else has ever told me I needed) and then after insurance, somehow there were a bunch of other charges that were not covered regarding consultations that racked up to $360. for a NORMAL ROUTINE CLEANING. I've never been charged like this in my life for a normal visit - I have very good dental hygiene. find somewhere else to go. They're scam artists.

I have been a patient for a long time this level of professional dentistry and personal care is…read moremore than a five star rating. Dr. G is phenomenal and the staff is family I would bight recommend this practice to anyone. A forever kind ship Renee Albert

I went here for a second opinion regarding some older work from another dentist. They were…read moreperfectly nice, but the quote was about 50% higher than the original dentist was. I took the quote, went on my merry way and said thank you, "but I'll have to think about it" About a month later I started getting calls about an appointment I missed, and I was informed I owe them $100. I called and spoke with someone, they were rude and didn't seem to understand that I never booked a second appointment. So, I decided to drop by last week to discuss it. What a mistake that was. I walked in and immediately Laquisha started with a rude greeting. I was perfectly calm about the misunderstanding, and I tried to hand her the 5 bills they had sent me over the last 2 months. I placed them on the counter and immediately she said "I didn't say to put them there" and demanded that I take the reference bills off the counter, and started talking to a customer that was behind me, as if I didn't exist. It was unbelievably rude, I've never had a business treat me like this. Finally she finished with the customer behind me and asked for my info. I again tried to hand Shaniqua the bills, but would not look at them. Wanted my birthdate instead. Fine. She looked up the bill, and said I can't help you. The manager is not here. Now, I don't believe that she was not able to fix a $100 bill that was an obvious mistake on their part. I'm hoping that it was taken care of, but she refused to take a note, or pass on my information to the manager. Maybe Shanaynay was having a bad day, but I've never had such a poor experience. Try to avoid this business.

Dr. Tacvorian's practice is flawless. Her expertise, compassion and high standards give patients a…read morecomfortable experience with the highest quality results. She is warm caring and a perfectionist in her craft. She has gone above and beyond for me many times with dental emergencies! The office is a calm oasis and her team is always delightful - warm and efficient. I have been her patient for 35 years.

I came here for a second option, and I am so glad I did. Dr. Tacvorian is a true professional, who…read morewalks you through all your options. She strays away from invasive and unnecessary procedures, unlike other dentists. Her staff were all very kind and caring. I highly recommend her over anyone else!

I have seen Dr. Mandelovitz ("Dr. David") a couple of times, since joining the practice. I must…read moresay, so far, so good! He not only has a great bedside manner, but he's very thorough and careful. I love that he did my cleaning himself, and even had an assistant, who held the "Mr. Thirsty" tool in my mouth, as he cleaned my teeth. I have a tooth that's slowly getting re-absorbed. Bummer, but Dr. David is monitoring it by x-ray, but not x-raying any other teeth, at this point, because it's not needed, yet. He seems to know just what my teeth need, while not doing anything that's not necessary. The RN in me is feeling very positive about this wonderful dentist. JT

A friend told me about NK Family Dentistry. He and his family go there, and they all have beautiful…read moreteeth, so I listened to their recommendation. When they recommended Dr. Greg Stephanos who they all gave 10s across the board, I decided to go there and choose Dr. Stephanos too. I liked the location and the office. The work I've had done has all been painless, pleasant, and of exceptional quality. Dr. Stephanos and his usual assistant Jennifer offer a high level of organization and professionalism. They work efficiently, with confidence, and with a patient-centered element I've not experienced before. I've moved around a lot, and so over the years I've had several dentists. Dr. Stephanos and his staff are the best. I am relieved to know I have an exceptional, caring dentist on my team. I haven't asked them yet, but if I have to move again I hope they'll come with me.

We have been going to this dentist for years. Excellent care , compassion and professionalism. We…read morewill go for the rest of our lives

I have been a patient of Dr Zamani and her team since they opened up and have been very satisfied…read more Not only do they run a professional and organized business (which I appreciate because I am a business owner) but they do great with client services! By this I mean they send me reminders and calls about upcoming appointments (this is simple but helpful), they give me progress reports on my dental care and check in about past problems or discussions and they deal with people well on a personal level. Each time I go on there I am greeted warmly (by Nathalia) and asked about how I am doing personally. Dr Zamani is the same way and it is very reassuring! They take such care to know who I am and it makes going to the dentist a much better experience. Thanks to the whole team at Waverley Oaks Dental!

Can't believe I am writing this type of review about a dentist, for Pete's sake, but the credit is…read morewell-deserved. This was a fantastic experience in every way. It's the first time I've ever gone to a dental office and not felt like I'm being rushed through an assembly line and/or being scammed. When you come to this office, you're seeing a dentist for your visit, and not just for 30 seconds at the end. And what a dentist - Dr. Ahn is kind and gentle, but also patient and fastidious with his work. You never feel like you're being rushed out the door: he takes the time to go over your dental health with you and any issues you're dealing with. In the past, I hated getting cleanings, but here it was remarkably comfortable and pain-free. I feel very grateful to have discovered Dr. Ahn. Now that going to the dentist isn't so bad, I'll actually be going on a regular basis like I'm supposed to.

Pretty professional and reliable. They detected a serious cavity which wasn't detected at another…read moreclinic. That was the one actually causing sensitivity at that time. One star taken for unstable scheduling. During my whole process of root canal and fillings, they changed my schedule many times. Once we even had to reschedule to almost two weeks later because I couldn't accept their new scheduling.