The Daniel K. Inouye International Airport now has a rail station! This station is one of four…read morestations that opened in October 2025 as part of the Skyline Segment 2 extension. The station itself is great! There are 3 elevators so it can meet the large demand of people getting to their flights with luggage. There are no escalators though, so stairs or elevators only. There are three entrances; one at the mezzanine and two at ground level. I highly recommend going to the airport using the mezzanine entrance, left to Terminal 2 (non-Hawaiian Airlines besides to Japan) and right to Terminal 1 (Hawaiian Airlines exclusive). Terminal 2 is a short walk through the Terminal 2 garage and to the bridge to the terminal. Terminal 1 is a convoluted two-step process of walking through the International Garage, going to floor 6 to the overpass to the Inter-Island Garage, crossing the garage onto the Terminal. Pro Tip: If you're going to Waikīkī, buy your Holo Card at the Station and take the W Line, which a 3 minute walk to in front of the lei stands. If you don't want to walk that far, take Skyline one stop East to Ahua Station and meet the W Line in front of the station entrance (free transfers included). I can't wait to use the rail for my next flight!

This is the 2nd time we have used King Airport Shuttle. Drivers communicate by text to provide time…read moreof pickup at your location--I asked for an earlier pickup and they accommodated. On return, they text instructions as to where we should meet the driver after we collect our luggage--very organized and coordinated! Such a pleasure tovm ride with them! Will definitely use them for future trips.

Recently used their services for drop-off and pick-up to/from airport and the driver (Alex) is…read moreamazing. On-time and prompt and the van was clean and spacious for our party of 7. To make reservations, I was in contact with Gina via email. And she was very prompt in replying back. Despite the delay for over 6 hours due to the plane mechanical issues, Alex tracked our flight and was there ready to pick us up. Would definitely use their services again in the future.

Super fast, friendly atmosphere. I was in and out of there in less than 30 minutes. Needed to get…read moremy keys programmed because someone stole my key fob and was looking for my car. They were able to help me so now whoever stole my key fob can't steal my car. Would definitely recommend these guys to anyone 10 out of 10 would go again.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

My family and I were moving out of state and taking 7 check in luggage, 2 carry-on suitcases, 3…read morebackpacks, a car seat, a stroller, and our cat in his carrier. Instead of getting 2 large Ubers, I decided to look for a private vehicle to better accommodate us. I'm extremely glad that I went with Go808Express!! Reservations were easy and communication is great! I got a text from our driver Jason the morning of with what to expect and he also provided an exact picture of where the pick up would be. When he got here, he already had a car seat hooked up for my 2 year old and was awesome with loading everything! We were all very comfortable in the van! Jason asked what airline we were flying and took us to where we needed to be. The unloading process was very easy and he lined all of our belongings up for easy access to take! It was nice to have this service to help with these things in an already stressful situation. Thank you Jason and the Go808Express team!!

Service for airport pick up and drop off is good and decently priced. Staff are friendly and…read moreknowledgeable of the island and events going on. Cash and credit card are both taken and please don't forget your tip!

Wiki wiki shuttle connects Terminal 1 and 2. Thank God they exist. We were on Terminal 2 and needed…read moreto head to 1 to meet someone. We hoped on to beep, the automated, electric, unmanned shuttle. It's still in pilot program so it too about 5 min to get from our stops. The real MVP tho is the shuttle from the main streets to gate E. At the end of the escalator there was a wiki cart waiting. The driver asked if we needed a ride, we asked her how close gate E was from our destination. Maybe we could walk and get our steps in. She said far so she would give us a ride. Driver was soooo friendly. We were flying off island but I'm sure if you were staying on Oahu she'd give you all the best tips about the island. Highly recommended Wiki Wiki shuttle, save your time and energy, get on.

Took the wiki wiki shuttle to get around the airport. Really helpful if your gate is far from the…read moredrop-off. The driver was friendly and drove at a safe speed around the airport. Highly recommend if you have to hurry or you can just ride for fun

I needed assistance and decided to call this business at 18556689025 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me

This is the main Airlines customer service' (Toll Free) phone number: 1*877*456*2077. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

I ordered transportation from the Cruise port to the airport and the process couldnt be any…read moresmoother. Frank was in contact with us early and often. The ride was smooth and stress-free

I booked a reservation with them 2 days before, hoping and praying I could be accommodated…read more Luckily, the very next day they fulfilled my request and let me know my ride was booked for the following day. On top of that, they are way more affordable than Four Seasons transportation or Hawaii Airport Transportation, like 100 dollars in difference; even for a sprinter van! Booked with them again 3 days later through their website for the reliable first time impression They are not sponsored when you look up luxury transportation services on google? You get the companies with money to push the ads to the top. I took a leap of faith and scrolled down a bit to find them and trust them. Happy it went well for my first time in Hawaii