PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

Terry was extremely helpful, patient, and kind. His obvious knowledge about mattresses made…read morechoosing the right one for my particular needs very easy. I highly recommend asking for Terry when/if you want expert help which mattress best fits your needs!

I have had great experiences purchasing mattresses and mattress covers from Metro, most recently…read moreright after the store reopened after the Covid shut-down. Pros of Metro Mattress - The same employees have been there for the 10 years I've been a customer. Terry is always very pleasant and helpful. - Returns are easy. Around Christmas I bought my son a new mattress. It turned out he didn't find it comfortable. It was easy to exchange the mattress and now he's super happy. I also had to return a mattress under warranty. Simple process, no hassle. - Warranty program is very generous. Mattresses are ridiculously expensive. It makes sense to me to purchase them from a retailer that's easy to work with and that stands buy the products they sell.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.

This company went bankrupt in September of 2024 (chapter 11) and is now (late 2025) scamming…read moreunsuspecting customers by unloading years-old torn, moldy, stained merchandise as "brand new, just spent two weeks as a floor demo at NY State fair." Sadly, I fell victim to this scam recently and was bilked out of $3,500+. Small claims court won't work in such a situation because bankruptcy is in federal court which supersedes. Where's the NY Attorney General? Buyer beware!

The salespeople work on commission and are more aggressive than some used car salesmen. We…read morementioned our price range many times, but were ignored and steered toward much more expensive mattresses under the guise of determining our "comfort level". There were no price tags so we couldn't tell what we were trying. All in all it was a terrible experience and it was difficult to get away from the salesman and out of the store. The prices seem much higher than the prices for similar mattresses at another store.

Frankie, our salesman, was superb. He was very knowledgeable about the product lines. He was very…read morepatient with my 89 year old mother as she tried all the mattresses he recommended for her. When she chose a less expensive but comfortable model he told her, "You have made the best choice." The payment went quickly and the delivery was exactly as promised. The delivery men worked quickly and with smiles. She is very happy with her purchase. And I was very impressed with the unexpectedly good salesman! It was service we used to expect but so rarely find now-a-days. Thank you Frankie.

Our experience was that the staff here was very pushy and used high pressure sales tactics to try…read moreand sell us the most expensive mattresses. Upon first entering the store, you will notice that NONE of the mattresses have prices listed on them. I think the store does this on purpose. The salesman immediately took me to the most expensive mattress (Tempurpedic) and insisted on financing, and was asking me about my credit and if he could "run it right now to see if I qualify for financing"... I had just entered the store!!!! Also, they continually asked "what other stores are you going to??" And demanded to know....and wouldn't let us leave the store... they kept saying "don't take too long to decide, these deals won't last long!" And things like that. It was very stressful. It honestly reminded me of buying a car! Would not recommend this particular store. They do not listen to your budget or your specific needs, and continually push a quick sale.

One of my favorite shops in Ithica! First, the plants were so well-taken care of that at first I…read morethought they were fake. There is so much beyond plants here, dried flowers, gifts, random decor, some kitchen stuff, and everything is absolutely adorable. They maximized the store in the most perfect way and it was joy to browse through.

I'm almost never on The Commons anymore, but I had a gift certificate for this store that I needed…read moreto use... so when I was able to get out of work a little early one day recently, I decided to stop for my first visit to Home Green Home. And what a delight it was! It's a really lovely and welcoming shop with plenty of plants, books, meditation or yoga supplies, bedding, prints, and more. With a focus on eco-friendly products, the prices aren't necessarily for the budget conscious, but you can rest assured that the quality is there. The staff here are happy to help, but also let you wander the store without being overly pushy or hovering. I got into a conversation with one of them regarding some of the plants they had available - and she was quite excited to show me a new plant that she had just learned about. I ended up buying a couple plants (among other items), as I had managed to find a cebu blue pothos tucked away upstairs, as well as a white princess philodendron on display downstairs... both of which had been on my plant wishlist for a while. TL;DR. It's probably a good thing that I'm not on The Commons often, because it'd be very easy for me to spend way too much money here (especially on the bedding items, as I'm a sucker for comfy blankets and all that). That said, I'm definitely adding Home Green Home to my list of favorite Ithaca shops. Highly recommend it!

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

Love my new furniture!! Was delivered timely and assembled well. Thanks, Olums!! Now just waiting…read moreon the rug...

Unworthy of even one star! You just lost a longtime customer! Bought a new dryer and it quit…read moreworking after a month. Olums won't take the dryer back because it's past their whopping 3 day exchange policy. Yep! 3 day exchange policy applies to defective appliance that are under warranty! Olums outsources repairs to Hargo Appliances as Olums does not have a repair person. Took Hargo 11 days to come to the house for 10 minutes to determine that a part needed to be ordered. Told 2-4 days for the part. 6 days later called to check on the status since Hargo never called. Part still not in. Won't be in for 4 more days. Told that it will be another 12 days before Hargo can come back to the house. What happens if the part that was ordered doesn't work? Consumer beware! Take note of the 3 day exchange policy and also take note of no repair person. A brand new dryer should be replaced NOT repaired! I will NEVER purchase another appliance from any Olums store.

great place i needed furniture went everywhere olums with there expensive suit wearing salesmen…read morescholet got turned down for credit went to the catalog outlet with great credit purchased what i needed great service sad to see them go i have recommended them every time someone asks about furniture. God Bless You Folks!!!

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