Was great for years but really poor now as prices go up and their customer service goes down year…read moreafter year

I first used Johnson plumbing 5/2021, they installed a new Water-heater. I noticed it took a lot…read morelonger for hot water to reach my 2nd bathroom than any other Water heater that I've ever had. This is the 6th one in 40 years. It was a brand I've never had before, and never will get another one.(Lockinvar) this was the only kind I was able to purchase at that time from them. 6 months ago, the bottom element went out so I had them come out and of course the warranty was only 2 years so I paid $500 for them to install a new element. All of a sudden the water was reaching the 2nd bathroom quicker than when the Water heater was installed. Three days ago the water heater tripped the circuit breaker, then last night the bottom element went out. I called and I was told that I was still under warranty so no charge for the service call, or replacement of that element. I get here and the Technician started arguing with me telling me that he will replace it but there will be no two year warranty on this, because the water heater is 6 years old, which it is 5 years old per my paperwork from the installation. When it was worked on 6 months ago, they put a cheaper element in the water heater but charged the most they could for the installation. They sold me a bad water heater to begin with and charged high on the repair, then put in a lower quality element during that repair and here we are six months later and the element went out again. I will not be using them again.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

Tech was very knowledge nice and friendly. I would definitely hire them again. They came later…read morethan expected but got the ac working again

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

My family made an appointment a week ago. They were expecting Carls to come out Wednesday. The…read moreissue worsened and Carls said they would come out today, Tuesday Then Carls called and said they don't service there area This call was set up a week ago, revised today and then they said we don't service the area. If you have a geographic limit, shouldn't you check that first. Very disappointing

Needed a new heat and air system after 20+ yrs and called a few of the big guys and a couple of…read morelocals for quotes. Got a terrific price and recieved EXCELLENT service from a knowledgeable family of HVAC pros! Best pricing by far! Would highly recommend Carl's!

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

Just received amazing quick service from Annee & Bartram. My elderly parents' air conditioning unit…read morestopped cooling today 6/14/22 (high was 94 degrees, excessive heat warning, etc) and they responded same day, broken part was under warranty and they had it on the truck to fix within 30 ish minutes. Would highly recommend their service (they also installed my parents's unit)

From the owner: Whether you need a routine maintenance check or an emergency repair on a heating or cooling unit,…read morewe are available to handle all of your heating, cooling, and ventilation needs. We continually strive to exceed expectations by ensuring that each client receives the very best service by working with you to find HVAC solutions that fit your heating and cooling needs. We provide full consultations to explain all of your available options so that you can choose the system that's right for your home or business. While serving both residential and commercial clients and offering a variety of money-saving solutions, we combine our use of the highest quality parts and equipment, and our dedication to delivering exceptional service to provide you with top quality service. Give us a call today!

Eric came to our home about noon today because water was dripping out of our LG refrigerator and we…read morecalled them to take a look at it. We had completed a manual defrost twice in two weeks and water was still building up under the basket in the bottom of the freezer. Eric came in and got right to work, within 15 minutes. He had all kinds of pieces laying on the floor and he diagnosed it as the drain line being frozen up, not clogged. He was able to get it back together and working again, even less than an hour. part of the problem is we had the temperature set too low. We were very impressed.

In late January of this year, Duncan replaced the ice maker in my refrigerator. The technician did…read morean excellent job, and the entire repair took about 15 minutes. Less than six months later, the replacement ice maker failed because of defective internal gearing. The part itself was covered under the manufacturer's warranty, and once again the technician completed the repair in less than 15 minutes. My issue isn't with the technicians or the quality of their service--it was with Duncan's billing policy. I was charged $289 for what amounted to a quick replacement of a warranty part that was known to be defective. While the manufacturer covered the replacement part, Duncan only warranties its labor for 90 days. After that, customers are responsible for the full labor charge, even when the failure is caused by a defective part that Duncan installed. In many cases, service companies can seek reimbursement from the manufacturer for warranty labor, yet I was still billed the full amount. I understand that businesses have overhead, technicians deserve to be paid, and service calls cost money. I was prepared to pay a fair and reasonable charge. However, $289 for a 15-minute repair on a warranty replacement part that failed in less than six months feels excessive. What was most disappointing was the lack of willingness to discuss or reconsider the charge when I raised my concerns. A little flexibility or customer goodwill would have gone a long way. Based on this experience, I will not be using Duncan again. If you're considering them, be aware that while they stand behind their labor for only 90 days, you may still face significant labor charges if a replacement part fails shortly after that period.

Barrick Heating and Cooling has been taking care of our heating and air for years. We have a boiler…read moreand they are the only ones we trust when things go wonky with it. Yes, wonky is the "official" term. Matt offers consistent, knowledgeable, and professional solutions to our heating and air problems, with reasonable pricing to boot! We highly recommend them!

My A/C unit was out on a 96 degree day including the heat index. I called Matt and he was able to…read moresqueeze me in. He had my A/C up and running in 20 minutes. Excellent professional service and on time. One company quoted me $525.00 for the 20 minute fix, one big company was a no call no show and another big company had rude and unprofessional desk help that couldn't even tell me what they would charge to come out or how much their hourly rate was. Call Matt Barrick if you need professional, reliable help at a reasonable price for an excellent job well done!