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    Steve's Auto Sales

    1.0 (1 review)

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    2 years ago

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    Varsity Ford

    Varsity Ford

    (201 reviews)

    Great experiences at the service department here thus far! It has been easy to make appointments…read moreover the phone, and the wait times have been very reasonable (1-2 weeks for an oil change). What really impressed me is when they waived the diagnostic fee after concluding the issue with my car was in fact the tires. AND they did not pressure me into getting new tires at that time!

    Purchased a used 2020 Ford Explorer ST from Varsity Ford in Ann Arbor on 3/3/26. Unfortunately, the…read morevehicle had a wind/water leak immediately after leaving the dealership. To their credit, the dealership did attempt multiple repairs and eventually provided a rental during one of the visits, but the process became extremely frustrating. Since purchasing the vehicle, I've had to make repeated trips back to the service department for the same unresolved issues. The Explorer sat for hours during one appointment without being looked at, I went several visits without any loaner assistance, and communication between departments often seemed disconnected. On top of the original leak issue, a leaking rear shock, rear main seal leak, oil plug leak, and a metal-on-metal noise were later discovered. Some staff members, including Lance and Shaun, were helpful and professional when addressing concerns, but overall the experience has been disappointing considering how soon these problems started after purchase. As of my latest visit, the metal hitting noise is still present despite multiple attempted fixes. I understand used vehicles can have issues, but I expected better inspection, communication, and follow-through from a large dealership.

    Steve's Auto Sales - car_dealers - Updated June 2026

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