I brought my car in for its first oil change and tire rotation and they took my vehicle right away even though I was running late (It's a ways from my suburban Detroit home, so I called to let them know) -- amazing start! Shortly after they took my car, Corey kindly offered to drive me and my bestie, who drove down for the ride with me, to a nearby sit-down restaurant and promised to pick us up when we were done. And he did! The dealership is spotless, the inspection was thorough, and my car (first oil change and tire rotation were free) was ready to just hop in and go. Outstanding customer service and attention to detail. So glad I made the switch and leased from this dealership -- A1, top-notch experience all around! I felt like an appreciated customer and for that I am thankful!! Thank you all! read more

We had to wait several HOURS for the 'finance manager' to try to put the hard sell on us. They 'forgot' to credit us for a $500 deposit when presented with the final price. Car is OK. Dealership is not. read more

5 STARS for Mo Hassan & the Germain Service Team! This is why my family buys ONLY Hondas and services them at the dealership! Our new Odyssey had the slider door bumped while open and moving. Small dent, but door would not close - unsafe! Our Service guy has been Mo Hassan since purchase of both new Hondas. Mo and team got us asap for a quick check and to drop off overnight. Mo and the Service manager looked at it, then brought out their Ace Technician for a look (Mo, please add his name as I did not write it down)! He smiled, returned with a tool, took 2 bolts off the top hinge, re-set it in the track, bolted it up and WALA. Totally fixed! I am extremely grateful for a Service Team like Mo Hassan, his manager, and the great Technicians at Germain Honda in Ann Arbor, MI! read more

Victory Honda Ann Arbor - Off track on top, would not close - Car Dealers Near Me - Ann Arbor, Michigan

The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct risk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect. read more

Victory Honda Ann Arbor - Car Dealers Near Me - Ann Arbor, Michigan

Wanted my car appraised, to see if a deal could be done. I explained I wanted to buy a car today from the moment we walked in the door. The Manager here refused to appraise my car? All because the car I wanted to buy was not at the dealership? It was at detailing off site. How does that affect the value of my car?? How is this customer service ?? I won't be back. Go see Chris at germain Lexus way better at Customer service. Stay away. read more

Victory Honda Ann Arbor - Car Dealers Near Me - Ann Arbor, Michigan

Smooth buying process with Jake! Made my experience smooth and comfortable! Jake was sure to make sure I was comfortable and well informed. Well done!! read more

Ass kissing reviews. Paid for car on Sept 16 2025 and still cant get it registered in WI because of inept people which you can never reach.

I want to thank Germain Honda of Ann Arbor for my quick repairs on 1-23-2025 to my Ridgelines problem. My service representative Ruby Duncan was excellent in handling the problem along with Service Manager Doug Abbott.. Dan Callaway. read more

Their website says that service department closes at 2:00 PM. I showed up at 12:45 PM for express service, but I was told they are closed. Update February 4, 2025: I received a call with apologies and explanation. They actually made the effort to find me and contact me and offer a fix. Impressive. Sometimes businesses don't care. All businesses have challenges. I commend the dealership for tracking down the issue and try to understand what went wrong so it doesn't happen again. Updating from one star to five. read more

Recently purchased our 2nd vehicle from Germain Honda Ann Arbor. We had a wonderful experience with Cameron. He welcomed us with a firm handshake and positive energy. Thank you for taking your time with us Cameron. read more

Got my wheel bearing replaced here in February 2025, after another dealership did a ton of work on my car and "just didn't notice" that the wheel bearing was bad for the 5 hours they had my car until they were bringing my car back to me. Staff was super friendly and flexible with me and getting my car back to me due to my weird work schedule. They were upfront with the cost and how long it would take them and communicated clearly throughout the whole process. Highly recommend! read more

So, I have driven the car for 2 months and put $1550 into it for balance, rotation, alignment, new overdue platinum plugs, and rattle repairs. A separate Acura dealer tells me that the ride in this car is typical and cannot be improved much. The shocks and struts are ok for now. Apparently, Acura did not make an MDX that year that feels like a car instead of a log wagon. So on the rough ride, I stand corrected. My mistake to buy the car. Mr. Klotz says: "1. We can replace the struts at your cost, which is offered at a reduced rate of $98/hr labor. 2. We can purchase the Acura back at trade-in value based upon the current market price. 3. You can wait until the Struts require replacement due to typical wear and tear in the future. " At the time of this offer I had put just a couple hundred more miles on the car than the 128,157 it had when I got it. But they were offering trade-in value meaning that they would be selling the car two times for a profit. I would be eating about a $4,000 loss on the transaction on top of the $14,000 (overpriced?) purchase cost, taxes, and their 'negotiable' doc fee. I moved here from out-of-state needing a car in a hurry. I made the mistake of going to this Honda dealer to buy a used car, taking too short a test drive, paying too much, and then getting stonewalled for weeks on resolution. If you want to buy a new Honda there and can afford their upselling, go for it. When I went there I drove a used Ford that had rubbing sounds from the CV joints, and I drove a used CRV after they had to fix a flat tire on it sitting in their lot. Then I drove this and got into too big a hurry. My bad. They worse. read more

I'm so grateful that Germain Honda was able to help me sell my dad's car after he passed away. I had tried Carvana and had to jump through hoops only to be given a low-ball offer. Charlotte from Germain Honda saved the day and personally called to set up an appointment for me to come in. She was so kind as to not only offer her condolences, but a price a thousand more than Carvana's. Selling her my dad's car took so much weight off my shoulders and I'll forever be thankful for the kind people at Germain Honda. read more

Have generally been happy with the services I received here. Once had my battery replaced here during a cold winter week. The battery gave out a few days later, though Honda car batteries are notoriously known for their sensitivity in the cold. The center quickly replaced it free of charge and even offered shuttle service if I didn't want to wait there. The free coffee and snacks (trail mix, granola bars, etc.) are a nice bonus. read more

I'm brief, I am content with the experience of selling a used car and buying a new vehicle here. They were quick to make an offer for my old vehicle that I felt was fair. They also accommodated my personal request to take an extra week on the sale to swap my winter tiers for all seasons I had in storage. Buying a new car was mostly painless. They did a poor job explaining the price differences in the different vehicles they showed me and ended up pushing me to buy a more expensive model without breaking down where the price differences came from. Beyond that, they took about 3 hours to go through all the paper work required to complete the transaction. This would not be an issue, but the sales person promised it would be done in an hour. Everything else about the experience was positive read more

My Honda Accord 2014 was broken into - and persons attempted to steal it by destroying the steering wheel and trunk entry searching for a way to start the car and another key. I am disabled and in the middle of serious medical care and they did this at Woodland Mews (security is so poor) and right in front of the apt buildings. Germain Honda Service Center was simply PHENOMENAL and escalated the repairs working beautifully with our military USAA car insurance who were slow and not so wonderful... and I had my car back before my surgery within 3 days! Thank you Doug and most of all Nick S who was excellent in texting and keeping me updated. This is real customer service and pricing was fair and appreciated. Keep your doors locked and a club on steering wheel as they got through my alarm system and deactivated it ... and keep an Apple air tag in car in case it is stolen so police can find your car fast!! Thefts are UP!! read more

Victory Honda Ann Arbor - Part of damage done - stay safe everyone! And thanks to Ann Arbor Police for fast response !! - Car Dealers Near Me - Ann Arbor, Michigan

Went in with my 2016 immaculate Honda CRV, I'm the only owner, all maintenance and oil changes done on time. It has 112,000 miles so I wanted to know what scheduled maintenance would be due moving forward so I could budget. They opened the hood, said they heard a "clicking noise" that made them "very uncomfortable" and said that they probably couldn't even diagnose it with the safety inspection that they charge for. Long story short, I was advised to trade my CRV in. I spent the afternoon looking at vehicles and was told I could only get 4,000 for it on a trade in since the engine would need to be replaced. I left and took my car to someone who is a retired Honda Service Manager who said my car is just fine. It needs a timing chain, spark plugs, transmission flush, etc...just normal stuff for a car with that mileage, which was the information I was seeking from Germain. Angered, I returned to the dealership to discuss this with the Service Manager who doubled down, saying that I reported the clicking noise (not true) and that I refused the safety inspection so that they could properly diagnose, which is garbage. I explained that since I was not going to get what I wanted from this discussion that I would leave and he asked what I wanted. I explained that I wanted them to acknowledge that they did me wrong. Nothing free, and of course I wouldn't trust them to service my car even for an oil change so I wasn't even looking for free service. He refused to acknowledge. I will be contacting the Better Business Bureau, Honda's Headquarters, anyone at the top at Germain, as well as social media to try to protect others in my position from this type of horrible business. On a side note, I was told that my vehicle, after inspection could easily get $15,000. I would not expect that on a trade in as I have worked previously in the auto dealership industry and understand that we lose a little due to the convenience when we trade in as opposed to selling it on our own. SHAME ON YOU GERMAIN! If I could give zero stars I would. Never again!!! read more

I just got a new car !!! And I could no have done it w/out Jeff, Corey and Evan ! Kudos to you guys! It literally took my a month to buy because I wasn't sure if I wanted a Honda! but instead like harassing me like other dealers, I didn't feel harassed by them. Instead I was the one who was calling them w all the questions! I had a budget and they were able to work w it ! My car is beautiful and I feel safe driving my one year old daughter! I as yelped and valuing other people's opinions I did my research on Honda dealers and Germain Honda was the one that had the better deals and warranties ! Thank you so much for the help and patience! read more

This dealership where I bought ALL my Hondas going back 40 years. They charge an extra few hundred when you buy a new car from them and then lie about how that represents a value to you. NO THAT REPRESENTS AN UPsale. Orrrrr, you are told that it's not unavoidable, just order from them. This seems like a add on fee BUT get this settled befor agreeing to the sale OR be ready to terminate the deal. read more

Don't understand the bad review!!!! I had the greatest experience at Germain Honda. Elijah and Jason the manager where absolutely amazing!!!! A++++++++ read more

Corey, Please refund my $500 deposit that you said it was being processed a month ago after I requested it from you and Brock many times! read more

Victory Honda Ann Arbor - I asked for this add on your webcite, doesn't matter if national or not! I offered to pay listed downpayment and all taxes!!! - Car Dealers Near Me - Ann Arbor, Michigan

This review is for the express service at Germain Honda. Make sure you use your Yelp check in deal! I was really tired of changing my own oil and tired of being ripped off by the other quick lube clowns in town. I loved the convenience of a drive through oil change service and never thought a dealership would have one. Turns out Germain had just what I was looking for. The express service side is a totally different experience than making your usual appointment for major service or repair. The workers understand that you're there because you're in a hurry (hence the word express) and don't have all day to wait for an oil change. They use all genuine Honda parts (unlike another local competitor which I discovered was using aftermarket oil filters) and give you a quick 27pt inspection while you're there. You can even add on items such as air filters, wipers and tire rotation all while you wait. Provided the weather is not -15 degrees they even wash your car for you. One of my favorite things is that they can test your battery and give you an idea if it's getting weak. Most of us don't realize our batteries are going out until it's completely dead. Here's a secret - they are more than happy to service your Acuras too! Need new wipers? As long as you still have your original Honda wipers, they can install new inserts for you for only a few dollars each without replacing the whole blade. I love it! You don't need an appointment for this type of service, but be sure to get there at least an hour before they close because they are quite popular. I suggest getting comfortable in their wifi equipped waiting area or go browse some new models on the sales floor. Even if there's a few cars ahead of you, trust me it's worth the wait. They even have genuine Honda synthetic oil available as a nice premium oil option. I wouldn't have it any other way. Unlike those other quickie oil change places, they won't sell you things you don't need - like fuel system cleanings and engine oil flushes. read more

Victory Honda Ann Arbor - Gotta catch em all - Car Dealers Near Me - Ann Arbor, Michigan

Michael Thiede helped me out and he did a wonderful job! I went to the honda express service and it was super quick, I think I was in and out in just over an hour with a routine check up and new windshield wipers. Michael was super friendly and knowledgeable. I was also nervous as a college girl that I would be taken advantage of price-wise or scoffed at for my lack of knowledge about cars, but I couldn't have been more wrong. My total came out to $180 and I felt very catered to the whole time. Definitely will be back if my car needs it! read more

Some years ago, I took my Honda vehicle here for the free Takata airbag inflator recall repair. They charged me for it, and while it's on me that I didn't look closely enough at the manufacturer's letter or question it at the time of the charge, the fact that they would charge me for a free repair, and also not mention anything about a free loaner (that the manufacturer's letter states we're entitled to) speaks volumes. I called them up after the visit and inquired about this, and they said they would look into it; didn't hear back. Even without this detail, overall I felt unvalued as a customer, like they had better things to do with their time than help me. This all made me feel very uncertain about their repair service, which may or may not have happened. I was still getting notification letters from the manufacturer, which they did tell me would continue to happen, but why? You can't contact the manufacturer to let them know that you fixed my vehicle for some reason? A while later, I took my vehicle to Fischer Honda, for the same repair, and the experience was like night and day. The staff was very helpful from phone call to in-person contact, and made me feel like a valued customer despite going in for a free repair. They offered me a free loaner upfront (I'd originally thought about just hanging out in the lobby), and took just that morning to perform the repair (which tells me Germain did not do it). They told me in advance to bring the loaner back at the same fuel level (standard practice) with no damage, and I wouldn't be charged, and they were true to their word. They did mention that I needed a few other maintenance items (brake fluid and air filter change), but they were very nice and didn't push it when I said no thanks. Who knows, maybe the employees at Germain were having a rough or tiring day that day, or, maybe they didn't have the best customer service mentality. To be fair, this review is coming at least a few years old, and maybe they've changed since then, but I felt I'd be doing a disservice to other potential customers if I did not add my story to the mix. read more

If you are looking for a place to be over charged for work badly done, this is the place for you. This business performed a "service" on my daughters CRV before she drove cross country to return home. They wanted to sell her new tires that she didn't need. They did an oil change with filter, among other things. Since she returned home, her car has been dripping a little a bit of oil which recently got worse. I investigated this yesterday and found the oil filter was leaking. Filters are supposed to be at least finger tight and this one was a full rotation loose from finger tight. In addition, the cover plate screws were dramatically over tightened and one was missing. It is fortunate that her car didn't lose all of the oil on the cross country drive. One has to wonder if the loose filter was intentional or just a result of incompetence. read more

They buy used cars and Isabeau contacted me after seeing my craigslist ad selling my truck. (In their response to me they say I contacted them. So I'll reiterate. They contacted me. Their employee Isabeau cold called and texted me. I was dumb enough to respond) After telling her didn't want to get lowballed with an offer, because I had a decent offer already from carmax. She proceeded to collect info and pics from me until their offer was $1500 lower than carmax. Including telling that the tires had "dry rot" and would need to be replaced and to be careful driving it. While reiterating again and again it was a rear wheel drive truck and not that desirable in Michigan. No shit. It said rear wheel drive in the ad. Over all two hours of my life wasted and their "offer" just kept going lower and lower. Save your time and energy. I just deposited my full offer check from carmax. And they said the tires were fine. read more

I had the BEST experience buying my new car from Germain Honda!!! I had the wonderful pleasure of working with Jason Loren! He made the car buying experience absolutely AMAZING!! Seriously! He is so personable and makes you feel like you are his #1 customer! You can tell he loves his job! I drove 5.5 hours to buy my car from here! We will buying all our cars here just wish it was closer! Road trip! read more

Victory Honda Ann Arbor - Selfie with the new wheels! Thanks Jason!! - Car Dealers Near Me - Ann Arbor, Michigan

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About 2 months ago, I took my son to visit colleges from east coast. Unfortunately, our brake system ran into a problem during our trip (squeaking and grounding noise). We knew that we had a long way to go. Glad that we met our service advisor, Michael T. at Germain Honda. Even though we waited there for few hours, he helped us to get our car fixed as soon as possible. And He's very honest to us that Honda brake rotors were not in stock and had to use Napa rotors. Michael's very understanding too that this repair was an unexpected additional cost to us for the trip. At the end he gave us a bigger discount than what I was initially told. I'm so grateful to him, Michael. This really means a lot to us. I won't forget to write this. read more

It took two full days to fix an air conditioner that I had fixed at this location last year. Everything is super over priced and your car is never ready when they say it's going to be. Communication is poor. I've been a lifelong Honda customer but will not be with my next purchase. read more

I kept receiving postcards in the mail to trade in my 2021 Honda CRV Touring. I decided to go in and see how much they would give me for my vehicle with 83,000 miles on it. I had already been to three other Honda dealerships in the area. I made an appointment to come in. I got there and I waited 40 minutes with sales people all around just staring at me as I stood in the lobby. I finally sat down with a sales person. They refused to give me a trade in price for my car unless I could show proof that I got all of the regularly scheduled oil changes on the car. The gentleman would not budge on that issue. So I just asked for the price quote on a new 2024 Honda CRV Touring. I took the price quote and left. Mind you I was paying cash (a cashier's check) for the full amount of my new vehicle. I went straight back to LaFontaine Honda in Dearborn because they had the cheapest price for the vehicle I wanted. They also quickly inspected my old vehicle and offered me $25,000 for it. A brand new 2024 Honda CRV Touring was $4,300 cheaper at LaFontaine Honda then it was at Germain Honda. I asked the salesperson at LaFontaine if they offered anything special. I said that Germain offers a lifetime powertrain warranty as long as you get the regularly scheduled maintenance there. The LaFontaine salesperson said to me, why did you decide on this dealership? I said to him because you had the best price. He said exactly! He said, yes, you get the lifetime powertrain warranty at Germain but you also pay $4,300 more for the car. So you are paying for that lifetime powertrain warranty they offer. I honestly would have purchased my vehicle from Germain simply for the convenience of it being so close to home. If it had not been for them chasing me away over refusing to give me a quote for my used vehicle, they would have had a sale paid in cash. I have attempted to buy three different Hondas there, and every time I do, they do something to chase me away. Unfortunately, after the third strike I will never go back to this dealership for anything. As it turned out, LaFontaine had the vehicle I wanted in the color I wanted in stock. So I was able to drive away with my new car that same day. read more

Our family has purchased Honda's from this dealership for more than 25 years, and we have never experienced a sales consultant with the abilities like Cole Pender. He made our latest purchase a wonderfil experience. read more

Well, I did it! I purchased another SUV, after driving the same SUV for over 13 years. I couldn't have picked a better dealership to make my purchase from, the experience was so comfortable for me, not like that interrogation I had when I purchased my Honda Pilot in 2006. Everybody was so nice, knowledgeable and professional, from the Greeter, to the Salesman and to the Dealmaker and to the Closer. Overall a very good experience. I love my 2016 CRV. read more

Victory Honda Ann Arbor - Honda Fit 2019 - Car Dealers Near Me - Ann Arbor, Michigan

They are pretty honest when it comes to maintenance services. Don't charge you that inspection fee if you have them fix it in house. Plus they use Honda parts, so you're getting the same brand that your car started with... I heard the car salesman trying to sell a car to a couple of guys, and he was clearly about to rip them off. They decided to "think about it" right before closing the deal, and he called them cheap after they left. From reading other reviews here, it sounds like you should avoid the sales associates in general. read more

Worst service imaginable, rude, incompetent and uneducated. They will blame you any chance they get. My vehicle was only serviced there, no place else(Carfax is a great thing). Their service staff is so incompetent they were not even able file their own service records correctly and i was accused of using "after market parts" as why my spark plug blew my engine out...I also had to replace my brakes twice in less 3000miles, 143,897(1/27/2020)then again at 146,689 (7/10/2020). Did i mention how great Carfax is, it keeps all your records even if your dealership (Germain) can't, it shows everywhere I had service... So to review - their customer service is poor, they will blame you! And there mechanics can't put in a spark plug or change brakes correctly. read more

Have serviced all of our families vehicles here for reasons like this: shout out to Andy and Michael- they helped get my CRV in and out when it was already packed and loaded for a vacation. No appt needed and updated through the wholes process. Inside the customer lounge is spotless, felt very comfortable waiting during these trying time. read more

I called into Germain Honda to see if they could fix a jammed seat in my car, and asked the person setting up my appointment if he knew roughly what it would cost for me to bring the car in. He did not know, so I was very upset when I arrived at the shop for my appointment, that they informed me that I had to pay $135 to have my car looked at for the appointment. I waited for 2.5 hours for my car to be ready, so I am unsure of what the point of the appointment time was for. When I was finally summoned for my car, they informed me that they were unable to fix my car AND I still had to pay $70+ to have it looked at. In summation, I left with the identical car, having wasted 2.5 hours of my morning, and out $70. And this all could have been avoided. 1/5 and have lost a faithful Honda customer. read more

While no one thing was a deal killer, the accumulation of issues and inattention to details made the overall experience distasteful. Here are the main issues I had. Incorrect Address On Sales Documents: Even though we filled in our address information on our salesperson's computer and we gave our salesperson various documents with our address on them they still managed to get it wrong on all of the sales documents. They got the street and zip code right but the street number and city wrong. When we were completing the deal we pointed this out and we had to wait around while they reprinted the documents with the correct address. Even after that we still received the powertrain warranty with the incorrect address. Also, when we filled out our information on our salesperson's computer we could see other peoples information as we filled out ours. So much for privacy. Car Insurance Registration And Insurance: We were not given copies of our car registration and insurance when we left with our new car. We came back and talked to our salesperson on the phone as he had left and he said he would email them to us. I told him that this was not acceptable and finally the finance guy came back and gave us copies of the documents. Three days later our salesperson emailed me a picture of the insurance but no registration. How is this acceptable to be emailed a terrible picture of the insurance three days after we get our new car. Apparently the finance guy did not tell the salesperson that he provided us with copies of the documents. Poor communication between the salesperson and the finance person. Powertrain Warranty: As mentioned previously, they have our address wrong on the powertrain warranty. Hopefully this wont matter. We would have pointed it out but they just put it in our folder without telling us so we didn't get a chance to discuss it with them. They also failed to point out that if you don't get an oil change every 6 months or 7.5k miles your warranty will be invalidated. They also failed to point out that you need to get a powertrain inspection at 30k miles. Most people will follow the Honda maintenance schedule and invalidate the provided powertain warranty by doing so. Owners Manual & Tire Warranty: Our salesperson failed to tell us that Honda does not give you an owners manual with your new car. Just a quick reference guide, which is quite thick, but not the owners manual. If you want an owners manual you must go to the Honda website and register and order it. The Maintenance schedule and tire warranty information is also not provided with the new vehicle, you must get them online. Personalized Settings Worksheet: We were given, and filled out, a "Personalized Settings Worksheet" by our salesperson. The various settings such as Auto Door Lock/Unlock, Phone Pairing, Safety Settings, etc. were then to be set by the salesperson before we left. It appears he just blew it off or forgot to do it. Our phones were not paired and any settings that we wanted that were not the default had to be set by me when we got home. Tutorials: Our salesperson said he would email us links to tutorials on the various features of our new vehicle, but as you can guess, this never happened. Not a big deal as I could find them, but why say you are going to do it and then not follow through? Plate Transfer Costs: We decided that we would pay the plate transfer costs out of pocket instead of including it in on the sale. Apparently this was not communicated to the finance guy as they were included in the amount financed. The salesperson asked if we paid the costs as we were preparing to leave and I told him they were included in the amount financed. Poor communication between the salesperson and the finance person. Costco Discount While we did get a Costco Discount on the sale we were not told about the program that Costco has where we could get a 500 Costco card for purchasing our vehicle. I would expect our salesperson to point this out to us, but apparently he didn't know about the program or just forgot about it. I found about it a few days latter and have been working with them to try to get it but my emails are not returned promptly and promised phone calls to me are not made. At this point I don't know if I will get it or not. read more

I'm frustrated with the lady in the service department. I called to ask about them being a Mini dealership and before I could finish my sentence she said, "no". Rude much? She proceeded to be unhelpful even though I was told when the dealership was transitioning from one make to another that I could continue to have routine service. The tone and attitude from Carlie or Carline was not appreciated. It's disappointing that people can't at least have a civil tone. read more

It was a pleasure dealing with Mario and Corey! They were very helpful and friendly. I feel that I got a good price on my purchase and a reasonable price on my trade-in. Overall, it was an excellent experience dealing with Germain Honda and I am very happy with my car. read more

I bought a used Traverse from Mitch at Germain Honda of Ann Arbor. Great experience! After seeing the Traverse on the Carfax website and requesting the availability, Mitch responded with a personalized walk around video of the exterior and interior. The buying process was done remotely with quick easy email communication and Mitch even delivered the Traverse to my house in Livonia the same day. The Traverse is in really great shape and very clean. I am impressed with this dealership and will be recommending them to my friends and family. read more