I came here trying to just get some basic maintenance on my car. A couple things led to me giving a…read moresub-par review. One was the service, another was behavior/tone/attitude of an older man I think was part of the business. Needless to say, I parked my car slightly wrong and got screamed at. When I got my car back from an oil change it had trash in it, and some seal must not have been tightened because oil was leaking, also my windshield fluid line got disconnected (?). Anyways, Steve's down the street took care of me and made reconnected/tightened things up. Overall, avoid MD.

From the owner: All types of auto repairread more

Tad Houston is a very knowledgeable mechanic. He is fair and will tell you the real deal about…read morewhat is going on with your vehicle. We have taken our cars to him for over 15 years.

Honest, fixes problem, listens to customer, and fair prices. Found him from a recommendation from…read morea friend who has a serious type A personality. He pays attention to detail and is extremely helpful!

I had a ton of questions for the owner Don and he was soooo helpful…read more It was for fuses too. They aren't even that expensive and he was spending so much time trying to help me figure out my issue. He also helped 4 other people while I was there. Such a great store. Has almost anything one would need and I love that it's my new local hardware store.

This shop helps make Cazadero what it is, a nice place to live a country life. Don (and his lovely…read morewife) will always try to help you out and with his considerable experience he typically can. From hardware to farm supply, plumbing to automotive, ammo to fertilizer, Cazadero Supply has most every country living need covered. Support local businesses! Our town wouldn't be the same without this one.

I really really appreciate Justin and the way he handles customers. The other guy is not as…read morepersonable, but I feel like my cars are in good hands. Transparent. I like them so much I kind of don't want to post how happy I am with them - I believe the kids call it gate keeping ;)

A full synthetic oil change for my Highlander was $83 with tax. Any other place would be $110-$125…read moreand please save yourself money by bringing your car to these guys!!

The price was very fair and they did not try to push me to get things done that I did not need…read more Very honest and very nice company to work with. I will be back and I highly recommend them to anyone who has a Subaru or Honda!

I unfortunately did not share in the same amazing experience as everyone else. I brought in a new…read moreto me 1993 LS400 that was leaking oil from the valve covers, barely failed the 25mph portion of the smog test for hydrocarbons, and I asked about a timing belt job as well as possible spark plugs and wires. I left the car and agreed to the diagnostic fee. No issues there. Darlene called me back and confirmed that the valve covers were indeed leaking, and provided a quote of around $1,000. I asked if it needed a timing belt job or if the tech thought it could also be camshaft/crankshaft seals. She put me on hold and then said "Oh yeah, it needs a timing belt job too." Not sure why she wasn't prepared with that information, but it seemed odd. The quote for that was above $2,500. I then asked about the smog and Darlene told me I had lazy catalytic converters and that they needed to be replaced at almost $3k. All in all, the quote was going to be $6,500+. I don't know if this diagnostic was malicious or simply negligent, but either way it was unacceptable. I picked up the car the next day and took it to another shop. The other shop told me I didn't need new cats, then did the valve cover gaskets, timing belt job, spark plugs & wires for about $1,000 cheaper. They also replaced the PCV valve I provided ($20 part) for free and the car passed smog with flying colors. Sure the cats may have fixed it, but you shouldn't go with the nuclear option first, at the expense of the customer.

My car broke down on the side of River Road and it was the end of the day. I called Golden Gear and…read morethey said they could accept it but were closing soon. Our tow truck, Aloha towing, (great experience but they don't have a yelp) dropped off my vehicle there. The next morning Dylan called me and let me know they would not have time to do the diagnostic that day but would try. They weren't able to but did get it taken care of early the next day and called me around 9:00 am. Total engine replacement!!!! Say it ain't so! However, Dylan went on to tell me that he had several customers take their Hyundai back to the dealer where it was covered under an extended warranty and gave me the information I would need to take it up with them. What a roller coaster. Luckily, I was still covered under the warranty, and it is in the dealers' hands now. Pray for me! Hopefully I won't have further vehicle issues, but I know where I want to go if I do! Thank you GG!

Oil change fluids and auto diagnostic. Excellent Service. First Contact Dylan , great Service…read more Will continue to use this Service. Clear on the cost and getting service done on time.

Trusworthy staff! I always take my Honda here for repairs. They never upsell anything!! This is my…read morego-to spot when it comes to getting my oil change.

I strongly advise against doing business with Pauline's Automotive when it comes to buying any of…read moretheir lien vehicles. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his and Pauline Automotive's integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.