I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.

Martinsburg Auto are awesome!!!…read more Today was the 4th or 5th time we have taken our car there, they are always friendly and have time for you. Jason and the crew are knowledgeable and will advise on the best service FOR YOU - not what will make them the most money. They are always willing to at least take a look at our car if we don't have an appointment to see the severity and if or/when we might need to return. Honest, fairly priced and timely service. A+++

My boyfriend's mom took her daughter's car there to receive a simple inspection to only be told…read morethat the driver side brake light was out when it worked just fine beforehand. According to the previous reviews this is not the first time this has happened to gain extra money. It's unprofessional! What happened to being honest, good hearted people?? We will not be coming back.

I have taken my car there on numerous occasions it is a 2018 every time I take it to Tony's they…read morefind something wrong with it I'm not a mechanic by any means but have several friends who are they want to charge 60 dollars for a part that cost 20 dollars and 244 to do the work when there is nothing wrong with my car they rejected an inspection because I would not pay them to do any work then charged me 14 for a rejected sticker I will not be going back there to be scammed this business has really went down hill the last few years

Jim repaired our 1995 Toyota T100 recently and we were very pleased with the entire experience…read more Finally feel like we have found a great mechanic that is also honest and upfront.

What I like about Hoffman Automotive is their honesty and quality of work. They always gave me the…read moreoption to decide on how I wanted to proceed under the given circumstances. They asked what grade of break pads I wanted and allowed me to look and determine if I wanted new rotors. They were honest and up front from the beginning every step of the way. If it's trust and hard work you're looking for when getting your vehicle fixed in an affordable manner, these are your guys.

New to the Martinsburg area. Needed to get my car inspected within 10 days of getting my new…read moreplates. A coworker suggested Penningtons across from SuperShoe in Martinsburg. I got an appt. swiftly. Mechanic was good and thorough. In and out in 20 minutes. $14.21 charge. Receptionist very friendly.

This place should not be in bussiness!! Last week my brother made me a appointment for 9am in the…read moremorning and I had to come all the way from Rockville, Maryland and when I dropped off my truck he said he would call if there were any problems, I said ok and my brother and I left for 2 hours and 15 minutes only to find that they hadn't even moved my truck!!!!! He started to tell me how long it would take to fix my truck,which he already had before! I told him I had a appointment and why didn't he honor it or call me and tell me he couldn't do it!!!! He had nothing to say! DO NOT GO THERE!!!!! I DO NOT WANT TO GIVE THEM A RATING, BUT I HAVE TO SO I CAN POSY

Did a brake job for me. The price was fair and he did a great job. Inspected the car and gave me…read morerecommendations for future service. Highly recommend.

first time dealing with him,I couldn't of asked for better service.even thought he didn't charge…read moreenough for the convenience of coming to me.being a single mom who works crazy hours I loved the convenience of not having to go sit at a shop. I recommended him to anyone I knew who talked about car repairs. however the 2nd time,he misquoted me price &I assumed he did but he said he would be out the next week. I got the parts needed,texted him about 3xs asking when he could come.no reply.bad communication and customer service.if he misquoted me(and I figured he did) i am very easy to get along with alls he had to do was tell me so.knowing I would have to go somewhere else & pay the higher prices. it's breaks & rotors& i have a kid..it's a safety issue & I would of paid whatever he asked... after the 3rd text I sent & no reply.. I had to go somewhere else 40 mins away to get them done asap..and even more than the price he should have quoted me at. This was disappointing as I am a woman who knows nothing about cars & was looking for a long term mechanic.I would of gotten him a lot of business too working at P&G and my coworkers in the same situation as me.. where this would of been very convenient for a lot of ppl: so I went back & told the people I suggested him to.. how bad his communication was nothing like my 1st experience so up to them to use. but I no longer suggest. still never heard back. no "I'm sorry I misquoted" or a reliable company could of matched the price as his fault he misquoted. but regardless I would of paid him what he asked for good communication and convenience.. so sad ! could of had a long time customer here as my car is getting close to 100,000 miles and it's going to my son in a couple months & I definitely want to keep up with services for my kid to be driving. :(

Stopped in for a last minute state inspection and they got me in right away! The three gentlemen…read morethat were there were very nice and made my wait less boring! Talked to them about our other car and will definitely schedule them to give it the once over. First visit was excellent and I'm looking forward to a long relationship as far as our vehicles are concerned.

Me and my girlfriend went to a restaurant and when I got out of the truck I heard a hissing noise…read moreand found that there was a screw in the tire so we went to auto one and bought a tire plug kit after I plugged the tire in auto zones parking lot and it was good a couple days later the tire was low again so she took the truck to jays automotive and they quoted her 1300 to put 4 new tires on the truck she had them do it and she also asked for the 3 good tires back they literally gave her 2 tires back saying one of them were bad but they gave her the one tire back that had a hole in it that I plugged and after getting the truck back she drove it and it was shaking uncontrollably so she called jays automotive and they told her to drop it off so they could find the issue after 24 hours of having the truck they called and informed her that her transmission was the issue and it needed to be flushed that cost 1200 dollars but there is a national shortage on transmission fluid the same transmission fluid I could purchase at any autozone so she told them no and took the truck to another shop but after getting the truck to another tire shop and had them check it out and they found that the tires were not balanced correctly so instead of 1200 dollars she spent 75 dollars and had her issue fixed the truck is now perfectly operational and has no issues if you are looking for a honest mechanic do not go to jays automotive

I brought my car in to get the axle replaced and they put a malfunctioning axle on it. It was…read moreclanking around like someone was bashing a hammer on the underside of my car. They told me to take it to the dealer and have them look at it. the dealer replaced the axle they put on the car and I went back to them to sort things out. I showed them the receipt of work from the dealer and they denied they did anything to the car and charged me for something else and mocked how much I paid. I thought I found a mechanic I could trust and now I will have to go looking for another disappointed that I wasted my money and time.

I have used Cupp's for over 20 years. They are always reliable, honest, and very reasonably…read morepriced. I would not take my cars anywhere else.