We hired Vortex Pools & Spa to service our hot tub in Sedona house that we rent on AirBNB…read more From day one we started having issues with their service. For instance, we received a bill after two cleanings for a full drainage (even though it was brand new and just filled), they said it was a mistake and cancelled the bill. But then, guest kept complaining, waterline marks, spa not serviced or cleaned, etc. After the 5th guest complaint we cancelled our contract. Note that they send a photo every time they service, which is great, but once when we had a complaint the same day as they serviced, I checked and saw that the photo sent was not my hot tub... And more than once the technician turned off the water which connects to our separate house (a knob next to the water to the tub), which had guests complain of no water and we had to send a plumber and realized the water connection had been closed. The amount of issues in 2 months was so high that we decided to no longer work with them. Every time we called they were polite, apologized, and said they'd send someone over. But after seven issues we just decided we had to change company. A shame as we really wanted it to work out, their rates were reasonable, the lady at reception nice. But in the end, we paid to have a clean hot tub for our guests and only had issues.

My pool is always clear and the chemicals balanced. Drake has been my pool technician for about…read more10 years He always contacts me when he is on his way over. Drake and Vortex are really great

I was having a hard time finding anyone to work on my older Strong spa. My home warranty company…read morecouldn't find anybody either. Finally I was referred to Warren and everything changed. He communicated clearly by text, put me on his busy schedule, showed up and fixed the problems I knew about and sone that I didn't know about. i am new to the spa and he gave me a lot of helpful information and good advice. And the price was more than fair. Just excellent professional service.

Warren is a great guy, but just as important, he really knows his stuff. He explained more about…read moremy hot tub than anyone else including the seller. I wouldn't call anybody but him if you live in the area.

We have a busy Airbnb in Munds Park and were previously using Summit for service and due to a few…read moreinstances of dishonesty, we decided to switch to SpaGuy. They service our spa twice a week (summit was only every two weeks), they send photos of the spa condition after every service, and communicate when the spa needs anything major or just routine, like the water or filters changed. This is a night and day difference from the previous company, it's taken the stress off of us and given us the confidence of knowing our hot tub is sparkling and crystal clear for every single guest. We are super happy with every tech, each interaction is professional and they follow through when they say they're going to do something.

Once again, want to give a shout out to the Spa Guy for outstanding service. The spa fairy came out…read moreto my house, put a new control panel sticker on the spa and now it looks brand new. Our spa is six years old and still functioning perfectly. Last year, we changed all the head rests, and now the spa is like new. Thanks for being there for your customers, we really appreciate the good service.

Anytime we have an issue clear vision is on it and always takes great care of us! They built an…read moreincredible pool for us and continue to impress with excellent service

Pool service always seems to be a contentious service. So I try not to be too demanding. The thing…read moreI do not like are "rubber stamp" service invoices. Clear vision comes out when scheduled and seemed knowledgeable. My big gripe is the weekly service report. The repot itself is very nice & professional looking. It includes current picture of the pool / spa from after it being serviced, along with a section that lists the water Ph, Chlorine PPM, date & time. It has a check box section for what the tech did that day, Chemistry Checked, Brushed tile/walls/benches/bajas Vacuumed Skimmed Emptied baskets Gate closed The problems I have with this is the boxes are always checked. I have a report that shows all boxes checked and the picture of the pool from the day of service shows the pool has a layer of unbroken ICE on the top. How could you brush, skim, vacuum a pool that is frozen? I m not sure either. We will probably try another company out, I have trust issues when I find things were not done that they told me they did. I also notice that the sometimes they dont check the "emptied baskets" I might not be a pool service tech, but shouldn't the baskets (plural) be emptied every week? Edit. I did go back and look at every service report since December and they have gotten slightly better at not just checking all the boxes, still every other visit on emptying the baskets.

Terry is a great person to work with. She even helped in coordinating with the crane guy to help…read morein delivering our spa. The delivery guys were fantastic. They were very sociable and humorous. They said our delivery was one of the best they had ever done working with a crane. I just wish they had asked me about the location of the cover over the spa before they had attached it. I would have liked it to have been attached to another side of the spa. They explained the basics of keeping the spa balanced. This is my second spa from Bullfrog Spas--they are the best in the field.

Terri was great! We got a great deal, installation and hook up was included in the price. The whole…read moreteam was very helpful. Terri's customer service was above and beyond. Great quality Sauna

We just started using Rob a few months ago for our regular pool service needs at our house in…read morePrescott Valley. We have found Rob to be dependable, professional, knowledgeable and very personable. I would reccomend him without reservation.

Yavapai Pools helped us get our swimming pool back in order! Robert the owner is very kind and…read moreprofessional and a prompt communicator. His team is awesome as well! We had been using another pool company (the main one in Sedona) and were not happy with their service it was horrible. Pool was never fully clean after they serviced it so we fired them. We had a bit of a swamp situation but Robert and his team helped clean it up really nicely. Highly recommend Yavapai pools. Awesome good people and great customer service! 5 stars all around!

Recently, my hot tub broke and we were in a hurry to get our spa fixed as soon as possible (as we…read morewere leaving that afternoon) and Jeff and his son drove that afternoon to fix and service my spa. I'm beyond thankful with the professionalism and reasonable pricing as it was such a sort notice fix. Would recommend them to anyone who might be in need of help with their spa.

Wow, what an abomination of a company. I hired Jeff Kaitschuck to come over to check out a faulty…read moremotor and I was astounded at how poorly the repair was done. The motor worked...for a day and then it crapped out again. They then proceeded to say that it was my fault it was broken less than 24 hours after their repair. I would never recommend these guys even to my worst enemy.