RUDE, INSENSITIVE, PREDATORY THIEVES! I dropped my son off at my mom's before work and then decided to go pick up something at Vistara Apts. I parked in a red zone RIGHT IN FRONT OF THE UNIT to go grab my work computer and they towed my car in less than 5 minutes. I had my hazards on and when I got to the tow yard my car wasn't even parked bc they had just arrived themselves; and yet I was charged an after hours fee for a total of $550, when my car had been there for LESS than 30 minutes. Late to work and cried all the way to the hospital where I had to take care of patients and act like I was ok. I sincerely pray for divine atonement. read more

On 5/18/2022 my vehicle was towed/impounded from private property (my apartment complex) for not displaying a proper parking permit during the afternoon. I went into Steve's towing at around 8:05AM on 5/19/2022 to get my vehicle released and they quoted me a total of $457.50. I asked to see an itemized invoice to see what the charges were for and they said that I could see it after I paid. I then asked to inspect the vehicle prior to paying, and they allowed me the opportunity to inspect my car. After doing a brief inspection, I went back to the release counter and again asked to see an itemized invoice prior to paying for the vehicle release. The male clerk again responded that I could see it after I paid for the vehicle. I informed him that he was required by law to let me see the invoice prior to paying, and he as well as the female in the office began to laugh in my face. I told them that per California Vehicle Code section 22651.07 (b) that they are required to provide an itemized invoice of actual charges prior to receiving payment. They then handed me a general invoice with two-line items, one for a day of storage ($60), and one for the tow itself. For the tow, they listed the rate at $265.00 per hour, and they listed the quantity as 1.5 hours for a total of $397.00. They informed me that due to my vehicle being all wheel drive, it required using a dolly for the tow, so it took longer, resulting in the 1.5 hour tow. I completed the payment and then they handed me a second invoice and asked me to sign to release them of liability. I asked why the documentation showed the time of call as 12:23PM, but with no end time. I asked them how that was possible, since my car was not towed until after 3PM. I also asked them why there was no end time. The clerk took the paper back and then changed the time of call to 3:57PM with an end time of 4:30PM, which is only 33 minutes. When asked about the discrepancy between the time the call took, and the billed 1.5 hours of service. They said that the minimum service time is 1 hour (which is standard), and that they tack on an additional half an hour if they have to dolly the vehicle, which means they charge at least $132.50 just to utilize a dolly. This was not detailed out on the bill as is required by law. In California Vehicle Code Section 22651.07(g)(7), they are required to provide: A clear, itemized, and detailed explanation of any additional services that caused the total towing-related service time to exceed one hour between service dispatch time and service completion time. Which they did not do. I asked them why this was not done, and why the dolly fee was not listed on their price chart, and they stated that they did not know, and they were only employees, the female employee at this point just laughed again. The employees are rude and the company is deceitful. read more

Steve's Towing - Posted list of tow fees. - Towing Near Me - Rancho Cucamonga, California

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They towed my vehicle and when I went to get it out the next morning important stuff was missing! If I can give them 0 stars I would they should know the people they hire! Regardless stuff should not be missing from my car or from anyone else's! They also charge a ridiculous amount! read more

I spoke with dispatch 24 who refused to give me her name stated she was giving "Facts" also hung up on me. My call reference number 167536 for a car that was parked in space was told the towing company would be out in several hours And the drivers name is Mario I would like to be contacted ASAP! read more

Had a vehicle that was in an accident towed from them and they stole items from the trunk. They stole a trailer hitch from the vehicle and a jump starter. Criminal read more

23 minutes ago NEW RUN AWAY FROM THIS PLACE AS FAST AS POSSIBLE!!! I usually don't leave bad reviews but everyone needs to know about these thieves I'm surprised they're standing at 1.5 stars as of 8/11/23 I would give negative stars if I could. Avoid this establishment at all costs they will tack on extra $165 of charges after 5:00pm my Google maps said I would arrive exactly at 4:58pm it doesn't take 3 minutes to walk to the line but I was told I was there at 5:01pm just to get the extra cash in their pocket. The woman receptionist has an attitude like she doesn't like her job very unpleasant to work with. Their prices are astronomically high and their service is like dealing with rude zombies. You've been warned!! Any 5 star reviews you see posted are fake read more

Solís at the window is really rude and will try to intimidate you. This company has no principles and shouldn't be allowed to stay in business. They take vehicles without prior written authorization and drive off with them. Called about my through Ontario PD and they stated Dietz but it was Steve's. That can get very confusing. They hooked my car as I was present and the driver took off without ever giving me an opportunity of paying the hook fee. Almost ran me over in the process as he came speeding in reverse. No proper signage or phone number of where vehicles are being towed to. If anyone else has had a similar experience please contact me. Also while at their yard to pick up my car you can visibly see these guys dismantling vehicles. Very suspicious read more

I was charged $500 on Sunday 4/18/2021 when my car was towed without the updated parking sticker that was 5 months late to receive from the leasing office. It appears to be very much purgatory fees they are charging for towing a car at any time even if it is on Sunday. read more

I had to write a review because this is ridiculous. If I could give this 'company' a ZERO, I would. I don't expect the best experience from a towing company, but this was the worst towing company I have every come across in my life. The problems I experienced with them is not because I got my car towed. It's the lack of communication, knowledge, and respect. They towed me in my own community (which I understand I guess because it was for street sweeping). However, when I came and picked up my car, the bottom of my car was dragging, they messed up something because the brakes are now barely working. I have to press down with all my might to get my car to brake. I didn't have this issue beforehand.. I feel like they took advantage of me because I am a woman, but I knew something wasn't right as soon as I got in to drive it. When I brought the matter to management all he did was attach the bottom and test drive it down the street then say it's fixed and the brakes are my problem... When clearly, I wouldn't have addressed it if this was happening before I got towed. Terrible company & terrible men who work at the company. I would suggest finding a new profession. read more

I'm not upset about my car being towed. I take full responsibility for parking in a no parking zone. But the reason why I sat down and write this review is for the company appearances and respect/ communication. Their employees appearances is trash. I seen two two drivers in the office, both looked almost homeless, not to mentioned horrible body language. I also seen them going through a car they had towed and one of the drivers took out a backpack and went through it. (That's expected with towing companies) The girl at the window the same. No professional skills, people skills. No respect at first until she seen how I came off she cooled down. I was very respectful and kind. She wanted to almost trigger me I felt. With that said I pray I don't have to deal with Steve's Towing again in any scenario such as parking or accident. read more

This place is outrageously expensive and difficult to work with. Then when they showed up with the car, they forgot / lost the key, for which I do not have a duplicate. DO BETTER and LOWER YOUR PRICES! read more

I used my GEICO roadside assistance to get a tow because my car had stopped in the middle of a turn lane. Eddie picked us up and he was awesome! He helped keep me calm and he talked to us about everything that could keep our minds off the current situation. He was so helpful, knowledgeable, and kind. We're pretty sure we know what's wrong with my car now. He even helped us get my car going to close all my windows and grab all my stuff out of the car. read more

Steve's Towing - Towing Near Me - Rancho Cucamonga, California

Please do yourself a favor and never deal with these ppl. THEY ARE RATS . They will steal your money. They made us get cash and when clearly you can pay with your card there. They didn't let my dad use his card and instead made him pull out cash. They only want cash to rob you. Not to mention the customer service lady who picks up the phone is horrible!!!!!! I don't know if these ppl never leave the office because they have 0 people skills!!!!!!! They are crooks!!!!! I wouldn't wish this on my own worst enemy to deal with these people. I don't like to say anything about anyone appearance but I read some of the reviews and they are right, the ppl here so look homeless. I'm wondering if these ppl have any education or ppl skills. Maybe just experience in stealing from you. read more

Bummer you can't rate a company at a zero star. I would never recommend this company for anything. Called the day of to get my stuff and they said I need to pay them because it was on a Saturday right after it was towed there. No communication on any procedure on retrieval of items. When I got there to retrieve items on Monday, they refused to move the car so I could get items. Barely enough room to open the doors. No accommodation for someone that is handicapped. NEVER USE THESE PEOPLE read more

Michelle was inappropriate, rude, inconsiderate, and a horrible employee who told us it was okay to show up at 5:15pm and then trie to charge us $150 to grab the things out of our car at 5:14pm. If I were Steve, I would fire that incompetent, uneducated employee When I originally called she said she would transfer me to someone who could better answer my questions, then proceeded to hang up on me. When I called back, she simply told me she didn't have the time to help me, and that's why she hung up on me. If you're in the business of towing people's cars, you shouldn't hang up on someone asking about their vehicle because you (Michelle) "don't have time for this." Get your act together, Michelle, and maybe get a new attitude and speak as if you weren't raised in a back alley. read more

Whoever they have working dispatch needs to go. To therapy and maybe work in a job with machines and not people. From the very first word she spoke she exudes attitude and proceeded to yell and threaten me when all that was told to her was that my car was legally parked. Will be complaining to management until they choose another tow company as this one needs to go out of business or be more professional. read more

Steve's towing tried to tow my car and failed! Instead they committed a hit and run! They hit my car and took off after the alarm went off. I caught it on my ring camera. I'm pressing charges. Learn how to tow read more

This company towed my car and wrecked it! I've been given the run a around. They are full of scams between them and finance companies to take liability and responsibility off their shoulders. They are a bunch of crooks, I will be contacting the better business burea and take them to small claims. If you get towed by this company take pictures of your vehicle and get it out asap!!!!! Very rude and unprofessionally especially the manager Jason he is a liar and a crook. I do not understand how he sleeps at nigh knowing how he takes advantage of people. To the community please be aware and if you experience this also report to the better business bureau. read more

So I'm not so much complaining about the service on a regular service usually involving that the owner of the vehicle towed is usually at fault. In my case my truck and travel trailer was stolen on Xmas day! The truck and trailer were separated by the people who took them. My truck was found the same day it got taken. My trailer was found on 12/30/23 by the Sheriff's department and they had it towed to Steve's towing. The Sheriffs mailed 2 notices to my house. By the time I opened the mail it was 6 days later and I had to pay for a week of towing. Then they charged me double for towing the trailer maybe because it was much longer than a car or truck. In summary I paid just under $1700 to get my trailer out of impound for something I didn't do wrong as a victim. I paid for my truck separately too at another tow yard unrelated to Steve's towing. I asked the person helping me if they could help me with the price and he said no. I was really let down that there is no compassion any more in this world. Then the guy called me back and said that he asked if I could get a reduction and just because he asked and called me back lifted my spirits and I told him that. The offer was quite insulting but it was the thought that counted. So here is the good stuff. The person helping me allowed me to get there late and helped me when I got there even though they failed to make sure that I went to the right location because the police gave me their other location so I had to the right location after arriving at the wrong location. Anyway time to pay the bill and I gave him the only credit card I had to pay the whole bill and he tells me they don't take AMEX. Then he made an exception. Thank God I had enough credit for the bill. Then the guy really made it easy for me to hook up to my trailer by using his forklift to hitch on to the ball. Then it was hard to drive out of the yard and they moved 3 vehicles so I could get out. So bottom line service was good and they bent some rules for me but the industry as a whole needs to see what they can do to help people who are victims and not penalize us with such hefty fees. The charge for local towing was 2x normal without explanation. My travel trailer is an ultra lightweight type at about 4300 lbs. I was also told that the trailer was towed to one of their locations that didn't have room for it so they towed it again to their Rancho Cucamonga location. Whatever happened I'm just a deflated consumer and law abiding citizen looking for some relief in a world turning cold. read more

Please never use this service!!! They will tow your car to make money for there business. They have the absolute worst customer service that I have ever received read more

Came to pick up my car due to me parking where I should not have been so obviously I wasn't upset with the tow company they are just doing their job. However, then I get there only to have the woman behind the weird bullet proof glass just start taking on the phone, a full on private conversation nothing at all related to work. It's like please do your job, attend to the person who's there to pay you money! They have a pad for cards on the outside and they still could just run my card which is under my name and I used my pin for without me signing an authorization form for where they asked me yet again for all the same info they have on hand! ... so extra. This place is trash with shitty reviews due to your shitty process, process time and trash employees. read more

Steve's Towing - Rates - Towing Near Me - Rancho Cucamonga, California

They will tow your car without a valid reason. The BBB has been trying to get a response on my complaint and they have not answered or returned phone calls. Steve's towing idk who dropped the but your service is a joke. The next step is a civil complaint with the courts. Be very weary this company basically stole and stored my vehicle and then the lady who answers the phone had the nerve to have an attitude. They unlawfully enter my vehicle and removed my vehicle this is definitely not over. read more

These guys are crooks they will tow your car not even on red. When you confront them they have no answer. They have no other way of making business so that's what they got to do tow your car with no explanation. They get away with it because most of us won't fight back or have to go through the process of taking them to small claims.They are scam artists.this will not last long for them karma sucks for this business,their time will come. read more

Gabriel was an excellent worker. He got there fast and worked efficiently to change tire. Took about 5 minutes and we were done. Super nice guy! read more

I live in an apartment complex full of dumbarses who can't read and just think they're allowed to park in spaces that are RESERVED. My fiancé and I have probably called Steve's Towing about 2-4 times a week. The amount of times has gotten us acquainted with the gentleman who answers the phone. I love it when people park in my spot because it brings me so much joy that a dumbarse got their karma. Can't afford to pay for your own spot so you decide to park in our reserved spaces?--but you'd risk paying $300+ for getting towed? Feel free to park in my spot. That's what you'll get! Quit blaming others for your stupidity. You park somewhere where you're not supposed to, so pay the price! Stupidity is expensive--isn't it? Anyway, I'd give Steve's Towing TEN STARS if I could for their amazing customer service. read more

We had the privilege of using Steve's towing today with our dead truck. Gabriel showed up on time with a smile and willing to help. He took the time to explain everything and included my kids in the fun. We had a great experience. Thank you Gabriel for going above and beyond! read more

Shitty service, they damage vehicles when towing, there customer service skills are failing and they don't own up to any of there poor work ethic. Better buisness bureau is next. You damage vehicles the least you can do is own it and fix the issue!!! The owner of this company is failing horribly!! Every single employee is lacking customer service skills 100% read more

These scumbags took my mercedez while my girlfriend was getting her groceries out the trunk these ass holes came with out calling management and took the car ,with groceries my girls personal items now they are talking about 411$ wich they are full of shit Police commissioners office will get notified about what they are doing no company has the rite to just randomly pick up cars the Dispatch at the number was trying to make smart remarks about the towing industry laws when I have 15 years experience...in the towing and repo biss...DONT USE THESE CROOKS ...THEY DONT FOLLOW THE LAWS.. read more

Worst towing place around. Receptionist has a horrible attitude. Would not recomend at all. They should close, customer service is not their priority. read more

I'd give no stars if possible paid for the tow said it would be here in hour to hour and half but it's been 2 hours and they still haven't even brought my car called and they said they'd get to it when they get to it.. this establishment isn't worth dealing with read more

I don't know who answers the phones at this business, but they're one of the rudest and most unhelpful people I've dealt with in customer service. read more

Rude lady. Had my car towed by them once lady was rude and not giving me accurate prices. Next time so happens my dang insurance company goes through them for towing called the company same lady over the phone was rude to me. Said it would be 30 min I guess she didn't like my attitude I gave back to her and ended up taking 3 hours for a tow. I'll definitely be contacting Geico telling them I need a different company for my tows. read more

Locked myself out my car, Bobby came and opened my car really quick. Which is great because I was in a hurry. I filed a claim service request and he got here and opened it in about 10 minutes! Super thankful! read more

This place is outrageous. Charging me $442 for 1 night to get my daughters car out. She parked the car overnight without a permit and this company picked it up. How do tow companies get away with this. The lady over the phone was very rude and no help at all. Complete Bullsh*t. I don't recommend using this tow company for anything. read more

They wasted my time, they kept on rescheduling. I had Geico cancel them and we rescheduled it for tomorrow with another tow truck service that hopefully honors their scheduled appointments and doesn't disrespectfully waste the time of others. read more

This towing company poaches cars in the condo community that I live in. Thank God I'm moving. Instead of having valuable contracts helping stranded people off the freeway and operating like a real tow company, they have a whole staff of drivers waiting to two people who don't expect to get towed by parking in open spots for a few hours! Just horrible! read more

Our belongings were stolen from our car. They had my husband sign a paper claiming that nothing was wrong with the vehicle and that all of our belongings were there before he even had a chance to inspect the car, and didn't realise until he got home that various things of value were missing (a spare tire, a hammock chair, some brand new windshield wipers, and a few other items). We were also required to pay a fee to get our belongings back. Overall a terrible experience. read more

Steve's Towing are trash human beings. They are liars and con men who want to find a way to keep your vehicle. Stay away from this so called business. Don't give any business to these vultures. The police had our family members vehicle towed as the driver was unconscious and taken to ICU after an accident. Getting the family member stabilized and staying bedside was top priority and so it wasn't until the third day after the accident I stopped by Steve's to get info on a vehicle release and were told we had to get a notarized release since the owner wasn't coherent. The insurance company then also attempted numerous times to have the vehicle released and were met with stonewalling and lies. The insurance agent said she's never had such unhelpful interactions and that she commonly works with tow yards to get vehicles released. On day five the vehicle owner was released from the hospital and we went straight to the tow yard after paying the Sheriffs $190.00 for a release form since they ordered the tow. At Steve's we were charged an additional $100.00 for a lien fee saying they had already put a lien on the vehicle. This on top of the storage and tow fee. I guess someone at Steve's had their eye on a late model vehicle and they wanted to make it hard to get back. As I mentioned the insurance tried repeatedly to have the vehicle released to a repair facility and Steve's had one excuse after another why they couldn't release the vehicle. The ugly little Hispanic dude behind the bullet proof glass we talked to through a speaker phone was extremely obnoxious and unhelpful. I'm not under any illusions that this was to be a fun moment so I came in with a stoic attitude ready to pay out to these scammers but I really wasn't prepared for this level of disdain and hostility from the guy at the window, they must be really desperate to hire this level of ghetto bottom feeder. Mind you this is what happens to an accident victim, you have these predators who want to cash in on your misfortune and hide behind their Official Police Tow status and try to steal your car. I'm filing a complaint with the Sheriffs as well as this outfit should not have a Police Tow contract. We used AAA to take our vehicle away from Steve's and the pleasant interaction we had with their tow service just high lighted all the more how nasty and dysfunctional Steve's Towing is. read more

Driver Steve came to my aid within 15 20 mins of me calling them, had me on my way back home almost immediately. Quick, honest, and reliable service. read more

Steve's Towing - Towing Near Me - Rancho Cucamonga, California

They towed my car claiming expired permit. The permit is current and valid. They also damaged my car when they tried to steal it. The employees are rude and not helpful or honest. Update. The employees lied to me. They claimed the manager Jason would give me a call today to address the damage caused by their driver. I called back a few hours later as instructed and I was told that the manager Jason is now off for the weekend. I got a repair estimate already and it's nearly 1000 dollars. read more

Steve's Towing - Paint and body damage from a wrongful tow. Attempted theft of my vehicle from a tow company. - Towing Near Me - Rancho Cucamonga, California