Really bad customer service at this place. My wife and I went in there ready to buy and we put…read moredown an offer. We were told they had to contact the seller with our offer and would let us know when they received an answer. After three days and no news, we reached out. They said they weren't going to contact the seller unless we put money down. The salesman never said this was a requirement when we were there, he just gave us the option and simply said that not doing so would just keep it on the market for the other potential buyers in the meantime. So, we were waiting on a call that was promised that they had no intention of making. It was just a massive waste of time. This would have been our 4th RV purchase, all from different places...this was the worst experience we have had with service at a dealership. If you're buying your first RV, you can do much better.

Edited to add- not only did they not honor our appt (see below) but the work they did led to a…read moremajor water leak in our motorhome around the washing machine. As soon as you turn on the water pump, water sprays everywhere. Since they are closed on Sunday and Monday, we will not have access to any water for at least 3 days. Extremely Disappointing Service and Lack of Accountability in the Service Department We scheduled an appointment a month in advance and dropped off our motorhome at 8:30 AM on the day of our appointment, specifically requesting a price quote before any work began. By 3:30 PM, we still hadn't received any updates, so we called--only to find out they hadn't even pulled it in to look at yet. My husband had to push hard and even go up there the next day just to get things moving. After speaking with the GM, we finally received pricing information in the afternoon of the second day. They assured us the work would be done by noon the following day. The most frustrating part? The actual work took less than a day. If they had honored our appointment, we wouldn't have been forced to spend extra money on an Airbnb while waiting. To top it off, when we picked it up, no one offered any apology or attempt to make things right. We really felt a lack of respect for our time and money.

Stay away from these people at all costs!! I brought them my RV and negotiated a consignment deal…read more Once the trailer was sold and never received the funds owed. There has been countless issues, and always some reason why they will not come through with the funds. I contacted the attorney general, and they are currently under investigation as they took the case. I have placed a Lien on their business as well for default of payment. These guys are crooks, and deserve to be thrown in jail! I have heard other cases very similar.

THIS COMPANY IS GOING OUT OF BUSINESS! If you have a unit here best come get it. They promised to…read morebuy our trailer from us, and we've been waiting for 3 1/2 months to get our money. There's always some lame excuse. Now we're told there's no money to pay us. TERRIBLE company to do business with.

Levi was at my RV yesterday he came so fast when I told him of my hot water heater problem and that…read moreI had no water he was here within an hour and a half did a wonderful job fix that heater in a minute and he just put it all new together back just like brand new and better and very reasonable too works with a flat rate give him a call if you need help with your RV maybe even with your house thank you

From the owner: We are Onward RV Services and offer mobile RV repair and service based in Grand Junction, and we…read morewill travel to surrounding areas. If you have an RV problem let us help, so you can spend more time doing the activities you love. Our story is simple, time is precious and we want to spend every second doing work that matters. RVs are like modern-day covered wagons. Folks can escape, adventure, work, and pioneer their life from an RV in any capacity, from modest to extravagant. This business exists to keep our community of customers and service providers moving onward, chasing their dreams.

They do good work but jim will underbid the job and you think you are getting a really good…read moredeal....Until you have to get your boat and he jacks the price up and you are stuck paying for a job he under bid and doesn't call to tell you the job will be twice as much. He has done that twice to me and even on the second job he only did a 3rd of the work and still jacked the price up. To say the least he has lost my business

I have nothing but praises for Jim and his crew, at JCP Fiberglass!!! They can fix ANYTHING AND…read moreMAKE IT LOOK NEW AGAIN. My van is 10years old, and Jim, Bonnie and Angel matched the running board color, added some accents, and it makes my van look new again! Bonnie worked seamlessly, with my progressive insurance agent, to fix some minor bumps and dents...I couldn't be happier!!! Bonnie was unbelievably kind and generous, understanding my situation, and Pam is adorable with the same qualities. Angel needs special mention for all the time, and caring he put in, on my van.. thank you Angel. All Jim's employees, (names I can't remember) are wonderful. Jim and Bonnie were so accommodating knowing that I am a van dweller (at this time) and making it accessible for me to camp out on his (secure) property and plug into electric and water. Who does that?!! The work was completed in a week (not months) and I cannot say enough about the integrity of JCP Fiberglass. I am a traveling single and was never taken advantage of in any way!

We broke a spring on our trailer while we were traveling east on the 70. Spring Works was the only…read moreplace within three hours of us with the part. Over the phone, they gave me instructions on how to rig my trailer to make the trip to their shop to avoid an expensive tow. They also gave specific instructions on where to park when I arrived (our motor home and trailer are over 70' long) so they could easily grab my trailer with their forklift. As soon as I pulled up they were their with the forklift ready to get started. When I went inside I was impressed with the clean and neat appearance of the store and the professionalism of the entire staff. They noticed one of my brakes locked up as I was parking and said they'd take a look at the problem while they were replacing the spring. They made the repairs while we had lunch. Before we left they pointed out a couple of issues we should address when we returned home after our trip. As a stranded traveler they could have easily taken advantage of our situation but instead they made the necessary repairs and got us on the road quickly and the bill was actually less than I expected. Great work Professional staff Clean shop and facilities Fair price I wish they were closer to my home to do all my trailer maintenance. I would highly recommend this business.

If we could give them 10 stars we would! They fitted us in as we were traveling through Grand…read moreJunction. They were extremely helpful, especially Brian and Hunter, in fixing our bent/broken complete undercarriage on our travel trailer. These guys are fast, competent, and made things better than new. We could not be happier. We strongly recommend them.

On his way to an out of town job, Benn was generous in giving us phone time and suggestions of…read morethings we could try. When those didn't work, he extended his already long work day to troubleshoot the electrical problem with our travel trailer, while we were camped at Island Acres. We NEVER would have figured it out ourselves. He saved the day...and our trip!

The sales experience was fine, although my salesman quit right after our deal was done. I purchased…read morea used Gateway Heartland to have somewhere to live. Doing the walk around and inspection before I took it off the lot, was not hooked up to electricity or sewer. We ran all the water and couldn't test anything else. I told the gentleman it was a lot of trust to take it off the lot, not knowing if everything worked and he said they could be trusted because they wouldn't still be in business if they sold things that didn't work. What a joke. I moved in and the refrigerator and TV breaker won't work so I have to run extension cords to run either. The shower leaks and filled my under storage with water. My washer leaks and my toilet leaked. The worst part is that the seal on my slide out leaked and filled my bed with water during the first rain storm after I got it home. I did not call to complain, they called me and asked me if I was satisfied, and I told them everything that was wrong with this trailer. The salesman said they would do everything they could to help me and would have their service manager call. She called and said they would do nothing for me. I didn't purchase a warranty because I assumed everything would be working at least when I pulled it off the lot. They wouldn't run diagnostics for me even at a discount. They want my money to fix it, but they do not stand by their product. They said that this unit passed inspection and asked me if I wanted to schedule service. If their service department passed this trailer through inspection, I don't want them anywhere near this trailer again. They cannot be trusted!

They were able to do what I needed done in a very short time, and the final bill came in under the…read moreoriginal estimate. Very through. Professional and kind.

We were traveling to Grand Junction from the Denver area and our vehicle was showing signs that it…read moremight need some brake work. My daughter recommended that I call Simpson Brothers. I did that and they were able to get our vehicle in the next day. I appreciated their friendly staff as well as their knowledge and ability to explain what work needed to be done. The whole experience was positive, professional, and efficient.