I have a Pentair system which is two years old. It has an Intellcenter.and VSF3 pump. The system…read morestopped working and I was receiving email messages about it being down. I contacted Stephen and he immediately responded. He first provided me guidance of what I could do on my own to save me a diagnostic fee. I appreciated this feedback. Unfortunately, my system still needed someone to fix it. He made an appointment for the following day and was prompt in arrival time. He uses an app that provide you an estimated time of arrival as well as his location on a map. It allowed me to plan for his arrival (this is something FedEx uses). He is well spoken and clean cut. His knowledge is the best I've had. He's very well-versed with Pentair systems. Not only did he review what was wrong with the system but he checked all other parts of our pool (lights, heat, salt system, fill,, drain) He took his time and trained me on what to look for. I wish that he repaired more than pools because I would hire him for everything. You will be very pleased if you hire him for a repair.

Exceptional service, Steve and his team are amazing! I highly recommend them…read more We recently purchased a home with a pool. We've never owned a pool before and Steve helped us at every stage in servicing, regular maintenance and upgrading parts of the system.

Nick Young never comes!!! The Jacuzzi looks absolutely terrible!! It's all green ! Clean it or…read moregive us our money back. Do you really think we don't notice!

I would not refer Nick Young Pools. Please read this, and I'll give you a fair assessment of his…read moreservices. I had never owned a pool before, so it was difficult for me to understand what constitutes good service. I inherited a company that Nick worked for when we purchased our home. That company decided to stop providing service, and Nick opened his own pool service company. I believe I was one of his original clients. After having limited pool-related issues before contracting with NY Pools, I began having problem after problem once Nick became the main man. That could be just bad luck...but I have my suspicions. Pros: Nick is very experienced and knowledgeable about pools. He takes the time to explain the issue. Nick is also willing to text during off-hours to discuss pool-related issues. Cons: Nick communicates poorly. I asked on numerous occasions for him to simply let me know when he serviced the pool. He may have left a note once or twice in two years. Despite spending thousands and thousands of dollars on pool servicing an maintenance, NY Pools suspended my service for "non-payment" without even telling me. I assumed our cordial relationship and texting meant he could talk to me, but I was wrong. The reason for the non-payment is that because you have to pay on Zelle or Venmo. Auto-Pay is not an option. If a normal pool servicing day fell on a holiday (e.g., Labor Day), Nick would take the entire week off from servicing with no notice. This is understandable for Christmas or Thanksgiving, but this is not okay without a discussion. Nick is not personable. I referred him to a neighbor, and she was not impressed with his demeanor. Nick can deny all these things if he wants, but they're the truth. A different neighbor still uses Nick, but he's not for me. Maybe he's your cup of tea. I wish him the best. FYI, my new company takes pictures, send emails, tells me the levels every single time they come over. You do not have to settle for less. I found out the hard way.

Quality pool service. They've been servicing me for a few years and do a great job. They've pool…read morelooks great and they helped get it back running after storms and equipment failure.

An amazing experience, so far. We retained Zach Attack after seeing their outstanding reviews. They…read moreare also a local business. Service always arrives on time. Christian is always pleasant and thorough. Our pool is clean and my work minimized. I cannot find fault with them, hence 5 stars. Looking forward to a beautiful relationship!

After trial and error, Sam with patience was able to deduce my spa leak. Appreciate the time and…read moreeffort, Sam!

I was able to request service via Yelp for pool filter issues, and this company was very fast to…read morereply. I peppered them with a ton of troubleshooting questions, and they provided detailed answers. They never seemed annoyed, and came across as very knowledgeable and trustworthy! $150 to come out as of June 2025 and that amount goes toward any additional services thereafter. Highly recommend!

My pool pump had not worked in months and I ended up needing a motor replacement. Paul was able to…read moreget it done within a day at a very reasonable price. 10/10 service and response time.

Love this company. Very knowledgeable and helpful especially to a beginning hot tub owner who had…read moreno idea what to do and how to manage a healthy hot tub! These guys are forthcoming with good advice and experience. Highly recommend this company.

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

Bought a Jacuzzi spa from this place of business years ago. Spa has been good. Not good is the…read morerepair person that this business contracts with. Chad Taylor, owner / operator of two businesses, "Cali Spa" and "Chads Spa and Pool Services". It's beyond me why any reputable spa store would do business with someone like Chad. Read the many reviews for yourself on Chad and his operation. Mission Valley Spas were of zero help when I contacted them regarding his unethical practices (taking money up front then ghosting you). If you are in the market for a spa, I would recommend steering clear of Mission Valley Spas just for this reason if no other.

Jim called me back almost immediately after I left a voicemail and solved a problem that another…read morespa company had been struggling with for over four months. The previous technician ordered the wrong part, waited three weeks for it to arrive, then ordered the wrong part again. Our Jacuzzi was out of service for more than four months because of it. Jim diagnosed the issue over the phone, identified the correct parts, and within just a few days of them arriving, my spa was up and running again. It's rare to find someone who is this knowledgeable, honest, and responsive. Jim clearly knows what he's doing, and his integrity shows in the way he treats his customers. If you're looking for someone you can trust with your spa, this is the person to call. Highly recommended.

Jim is a real professional. His communication and scheduling was on point plus he was on time for a…read moregood start. He quickly diagnosed multiple issues and had some parts with him to get the spa up and running quickly. He had to order a part and returned a few days later to perfect something he thought could be an issue in the future. His prices were more than fair and I have someone I trust and enjoy working with for the future! Thanks so much Jim, Howard and Debbie

As many others have said on here and google, I was referred to them by First American Home Warranty…read moreand holly molly, what a terrible service. They are rude, non responsive, late, and did not show up without notice multiple times. Wasting multiple days of my time. (See text messages) I highly recommend you do not use them for any service and save hours of wasted time/ headaches by using someone else. My experience with them went like this: I called to confirm the appointment, they declined the call and said to text them. I did and they never responded. Day of the appointment I called again to confirm and they finally picked up after the 3rd time. They said they would come that day but never showed up. I asked why they never texted back and they had excuses for everything. We rescheduled, same thing happened again. 2 days I waited all day at home for them to come and no show up. 3rd time they finally end up showing up (late by the way). And they never submit the report to home warranty. I called home warranty and guess what they said, they are not picking up calls from them either LOL

If my pool pump sucked as much as Ponce Construction Pools & Landscaping, I wouldn't be in need of…read moretheir services! Scheduled a service repair with these derelicts and was told they'd arrive between 0700-1700. After waiting all day for these chumps, they didn't even have the pills to call, cancel and/or reschedule. Don't go down the rabbit hole with these guys. Save yourself the headache and find another pool repair service.