Scheduled a pick up for my Snowblower back in September. The gentleman was upfront and said it wouldn't be picked up until November. I took a risk on his word and agreed to a November pickup. It's now November 24th and just called them to confirm they were coming. After a few minutes on hold he told me that it wouldn't be until after Christmas? Not an apology just an explanation that they were behind schedule. It would have been professional and Decent of them to have called me to tell me of the delay. I could have tried to make different arrangements. I bought a new snowblower from them and gave them all my business in the past. I don't think they are very customer focused when it comes to your everyday Joe. Probably only the small businesses that they do business with weekly... # Outgrew the general public in their shiny new building. read more

I first found Stewart's when I was 16 years old with a small business. From the moment I walked in the front door, I was treated like everyone else... with respect. I've learned and seen that at Stewart's, no matter the size of your company, who you are, you are all treated like family. I can't say enough of how much everyone there has gone above and beyond for me, also watching my business and I grow. I wouldn't recommend any place else! read more

Purchased from them for years. However, what I've come to understand is that it's not worth trying to buy replacement parts. THEY NEVER HAVE IT. They carry the brands but they never have standard parts when you need them. I've given up and order everything online. And, the staff makes no effort to look if have the exact numbers they won't even try. read more

Went there today looking at a Husqvarna lawn tractor. Was commited to purchasing their 46" riding lawnmower. Had my credit card in hand when they told me that the price on the computer did not match the floor price. $150+ price diffence. Bait and switch sales techniques. They would not honor the price on the tractor. read more

A bit pricey per hour (repairs), but this is just what it is. Very knowledgeable staff Top of the line commercial equipment Nice selection of previous years models (@ discounted prices). I believe they will pick up your broken-down mower take it to shop and deliver it back to you (nice little service). Again Very knowledgeable staff! read more

I bought a Chain saw for my landscape co. The second time I went to use it it was broken, I bought it back and spoke to the owner asking him if he could just take a look at it because I had work I needed to do. Because of the storm we had , if not I had to buy another saw because the work had to be done asap. They wouldn't even take 5 min to look at it! Instead they told me it would be over a week to look at it. I was very upset and left to never return! I then brought it to neveau packaging & they took 5-10 min of there time to fix the problem. If you advertise customer service then at least try to do your best!! read more

I needed a new chain for my saw. They saw that my saw was no longer made which made me sad. When they saw that I was sad they said they might be able to use another chain for my saw. Then they saw the model number on my chain and I saw them smile. When they looked it up we all saw that they did have it. So they took my saw out back and installed my new saw chain. I took my saw home and cut up so many logs that I was able to clear my yard. Thanks so much. read more

Matt and his team are absolutely awesome! My 2-year-old Honda mower had a transmission issue that another Honda-authorized repair center "repaired" twice. They did such poor job the first time and treated me so disresepctfully that I had to get Honda Customer Relations involved. Even after Honda got involved, these guys could not fix it properly. Matt was professional in his communications with me, advised me of when they would pick up and deliver back my mower, and his people fixed my mower right the first time. I used it Saturday and it's like new. I am very impressed and, in the future should I need any service on my mower, I'll drive the extra distance to have the work done right. Finally, I am sending an email to American Honda praising Stewart's (and suggesting they should dump the other shop) and will copy Stewart's owner. read more

I brought my residential grade mower to Stewart's for a simple tune-up and to have the blade sharpened. The mower was dropped off in perfect working condition; thirteen days and $111 later they gave me back my mower which now doesn't cut properly. When I dropped it off I told the guy I just wanted an oil change and the blade sharpened. He told me it would be about a week and it would require a deposit. After waiting a week I called them because I hadn't heard from them (unprofessional). They told me that they had to order parts for my repair (I didn't authorize that). What repair? The blade. (What's wrong with the blade, it was working fine when I brought it in, I just wanted preventive maintenance done???) Oh, you need this part and that part (naturally!). How much is this going to cost me? Well didn't so and so explain it to you when you dropped it off? (No, nobody said anything). Whatever, at this point I just want the mower back. It took forever to pick it up when it was done because I had to wait while a different customer was complaining that his mower which he bought at Stewart's had just broken down again. When I finally got home and cut my grass, the so-called new blade that they supposedly installed isn't cutting the grass evenly. When the mower is pushed, a row of grass about four inches wide is uncut on the left side of the swath, indicating to me that the blade is either too small or not sharpened correctly. Well, if they couldn't get it right the first time, no way am I wasting any more time dealing with Stewart's. Don't be fooled by the fancy looking equipment outside and the staff dressed in their corny shirts, this place is an old school clip joint. It's definitely amateur over at Stewart's. Next time I'll take my business elsewhere. I could have bought a brand new lawnmower for $111 at any of the area big box stores. read more

Great prices . Great service . These guys know their saws and are always happy to help . They are the best place to go for power equipment in the Boston area read more

Bought my snow blower here spent almost 3k, a week later I broke a shear pin that's like a little hex bolt. I do snow removal on the side for small resident places so I needed this part ASAP. I found the part online for 14.95 free shipping for (20) of them bolts and nuts. This guy saw that I was in need and took advantage ,charging me $20 for (4) of them yes only 4. I was planning on buying another snow blower from these guys because I like to give my business to small companies but I'll be going to Weymouth Honda to drop 5k since in buying an additional upgraded model. These guys lost me as a customer because they felt the need to overcharge. read more

A week prior to the blockbuster storm that was being compared to the blizzard of 78 rolled in we had our snowblower picked up for repairs that were under warranty. When we heard that there was going to be a major snowstorm, we called Stewart on the Monday of the storm and asked what the status of the repairs were. We spent the morning calling, somewhere between 8am - 10:00am but didn't get in touch with anyone because they were so extremely busy cranking out customers for the massive storm. I finally got in touch with Kate who works in their office. Unfortunately, our snow blower wouldn't be ready because the parts weren't in so i suggested straight out exchanging the snowblower. We bought it through home depot but Stewart was the distributor they chose to deliver it to us so we would have to go through some pretty extensive steps to expedite this process. Mind you it is 10:00am the morning of a blizzard. Not only did Kate basically jump through hoops for us and expedite the exchange. She somehow managed to get us on delivery and have our snowblower to our home at 6:30pm. In the end it ended up we returned the home depot blower and purchased the same exact one through them. I was beyond happy to give them the business. I can't thank them enough and express the amount of customer loyalty and service that i experienced with Stewart. You don't get that kind of customer service anymore. Most places would have given me a sorry and that would have been the end of it. I read another review that this place was a little pricey but their price are the same as home depot. You get a personal experience here and knowledgable people. That i something i don't think it something you should skimp on. I can't thank them enough and express how wonderful they are to their customers. Thanks again!!!! read more